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Reviews of Hillside Motel

2.5 out of 5
Hillside Motel
1131 Manawagonish Rd, Saint John, NB

Reviews

6.6
Rating 10 - Excellent. 49 out of 292 reviews" "
Rating 8 - Good. 84 out of 292 reviews" "
Rating 6 - Okay. 85 out of 292 reviews" "
Rating 4 - Poor. 45 out of 292 reviews" "
Rating 2 - Terrible. 29 out of 292 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the manager was friendly, the room was pathetic. Not only very small, but in serious need of a major overhaul. From doors to shower stall to window and curtains, toilet, walls, and more, the room we were in, #7, should not be rented out in its current condition.
Stayed 1 night in Sep 2022

10/10 Excellent

Timipere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very kind management.
Stayed 1 night in Sep 2022

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
Nope
It was advertised and a quaint little roadside inn, but when we got there it was dilapidated and unkempt. Looked more like a hostel type establishment. The owner was nice but we only stayed one night because it was sketchy and I didn’t feel safe.
Stayed 1 night in Sep 2022

8/10 Good

Georgina

Stayed 1 night in Sep 2022

2/10 Terrible

Tao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too old, dirty. The mosquitoes net had many holes
Stayed 2 nights in Aug 2022

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

francis

Liked: Cleanliness, staff & service, room comfort
Decent
Stayed 1 night in Aug 2022

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were given reeked of cat urine and there was a hornet’s nest right by the door - my husband was stung. We asked for another room, we’re given one, but for a “renovated room” is was very low class.
Stayed 1 night in Aug 2022

8/10 Good

Ray

Travelled with group
Liked: Cleanliness
Some rooms have apparently been renovated, mine was not. The window was jammed open. The bathroom was tired, but there was plenty of hot water and clean towels.
Stayed 1 night in Aug 2022

10/10 Excellent

Edwina

Stayed 1 night in Aug 2022

10/10 Excellent

Sharon Qianqian

Stayed 1 night in Aug 2022

4/10 Poor

Janice

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The manager was so helpful and friendly, but the room just had a lot of minor glitches that added up to make it an annoying experience, even for the budget price.
Stayed 1 night in Aug 2022

4/10 Poor

Robin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to ferry, easy to get to just a bed for a night not too bad
Stayed 1 night in Aug 2022

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Wilfred

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Aug 2022

4/10 Poor

JF

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Small and hot room.
The room was very small and no Air conditionner or even a fan. It was so hot that we almost did not sleep. The staff was very nice tho and gave us some nice spots to visit thanks for that. I guess you get what you pay for... We would not go back there.
Stayed 1 night in Aug 2022

6/10 Okay

Cynthia

Liked: Staff & service
Would be nice if there’s a screen at the door coz lots of mosquitoes and flies, u have to get in very quickly. At night time & morning No hot water when we showered- water so cold (5deg C) . I have to call the office in the morning, they said be patient lots of people using it but after 5 mins we had extremely hot water. I believe they are controlling this.Wifi not working, no issue for us co we have data plan. Cleanliness 90:/:.
Stayed 2 nights in Jul 2022

4/10 Poor

Emrys

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was in terrible condition sink wouldn’t drain - toilet barely flushed no shampoo or conditioner
Stayed 1 night in Jul 2022

2/10 Terrible

Lorraine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Get what you pay for
Stayed 1 night in Jul 2022

10/10 Excellent

Greg

Stayed 1 night in Jul 2022

10/10 Excellent

Leah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian and the owner are amazing and very friendly. Very Hospitable. We have nothing to say but all great things about our stay here.
Stayed 2 nights in Jul 2022

8/10 Good

Susan, Stratford

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff!! Room was clean!! Bed was very comfortable!! Bathroom was clean but could use some updating.
Stayed 6 nights in Jun 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner and staff were very pleasant, helpful and accommodating and the price was very reasonable. Beautiful view of Saint John and Bay of Fundy
Stayed 1 night in Jul 2022

10/10 Excellent

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
The facility and amenities were a bit run down but perfectly acceptable and clean. The owner was friendly, helpful and ready to render whatever assistance was required. I will definitely book a room there next time I travel to St. John.
Stayed 1 night in Jun 2022
Response from Kant on Jun 28, 2022
Thanks, Lawrence for taking out some of your precious time to review us. I will share it with my team. It's all their hard work.

10/10 Excellent

Dilpreet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Kant on Jun 26, 2022
Thanks for taking out your precious time to review us. I will share it with my team.

6/10 Okay

Ralph

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is showing its age but was clean and affordable. The staff was friendly and helpful.
Stayed 1 night in Jun 2022
Response from Kant on Jul 2, 2022
Thanks, Ralph for taking out some of your precious time to review us. I will share it with my team

2/10 Terrible

jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Scott

Stayed 1 night in Apr 2022

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 1 night in Nov 2021

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little old but nice
A very correct place
Stayed 1 night in Sep 2021

6/10 Okay

nancy

Liked: Cleanliness, staff & service, room comfort
It's ok.
It was adequate for one night. It needed work, but they are working on it, so it will be better the next time.
Stayed 1 night in Aug 2021
Response from Kant on Aug 25, 2021
Thanks for taking out some of your time to review us. I will share with my staff. Manager Kant

6/10 Okay

Dean

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
courtesy customer service and huge room. the washroom structures need to be modified.
Stayed 1 night in Aug 2021
Response from Kant on Aug 25, 2021
Thanks for taking some of your time to review us. I will share this with my staff. Kant. Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The property needs to be updated it’s dated, the beds are to soft for me I like a hard bed to sleep on. The walls are very thin. Personally it’s a inexpensive place to stay but I will not be staying here again
Stayed 1 night in Sep 2019

6/10 Okay

Heather

Travelled with family
Liked: Room comfort
We just needed a bed for the night as we had someone at the hospital. The room was clean and comfortable if a bit dated. Claims a panoramic view but we woke up to the iconic Saint John fog. The price was right and we were able to book and check in on very short notice.
Stayed 1 night in Sep 2019

6/10 Okay

Abel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest and paper thin walls
We were NOT happy with either the place nor the service. When we arrived the man tried to charge us an extra $10 claiming we need a larger room with an extra twin bed then we reserved. He claimed it was a favor as a disconnected rate. We asked why, how big is the bed. He said it was a double, which is what we wanted! We told no, we only want the double bed, we are only 2 people, we don’t need an extra twin bed, beside we are only there 1 night. Then he claimed he didn’t have the double bed we reserved but would charges us only $5 extra, we still said no we only want what we reserved. He finally agreed to give us the room at the price we reserved. We never used the twin bed so why should we pay extra for a reservation they already agreed on?! The point is not the $5 or $10 it is dishonesty and somewhere trying to pull one on a customer. Then we stayed in a room that was so paper thing we could hear EVERYTHING that went on in the other rooms. I have NEVER stayed in a place so paper twin. We heard tv, conversations and EVERYTHING. Would NOT recommend.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I stayed as a stopping point on the way to Nova Scotia. I was greeted by the owner, who was very nice and provided information on local restaurants, etc. The hotel is older, but at the price point, I have no complaints. The room was clean and the bed was comfortable. I also found it to be quiet. The room also had a fridge, microwave and even a few dishes that could be used by those staying. This was a plus for me, as I was able to make breakfast before hitting the road.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bathtoom is realy out dated (50s) pink pink and pink. Other than that its a nice place
Stayed 1 night in Sep 2019

6/10 Okay

Lisa

Stayed 1 night in Aug 2019

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Rob

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property owner was very friendly and helpful. However, the room was very basic, dated, and had a slight mildew odor. With no AC or fan, the room was hot, even with windows open. All we could smell from other rooms with the window open (again, necessary due to the heat in the room) was cigarette smoke. We decided to leave after showering and did not end up staying the night due to these issues and safety concerns. We would not return to this property.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old and needs a few upgrades ie door and windiw locks .
Stayed 2 nights in Aug 2019

4/10 Poor

Tom, Pickering, ON

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very spacious suite, check-in process went very smoothly. However, the cleanliness is disappointing. We found bugs on one of the pillows (looked like bed bugs) and decided we're not going to risk it with the kids and cancelled our stay. Also, the decor is very dated with many of the amenities and furniture requiring replacement as they're worn out
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice enough but built into the side if a hill. A little scary
Stayed 3 nights in Aug 2019

6/10 Okay

Tee

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I did not like that I was charged $20 more than expedia quoted.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019