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Reviews of Rotorua Motel

3.5 out of 5
Rotorua Motel
19 Malfroy Road, Rotorua

Reviews

8.4

Very good

Rating 10 - Excellent. 239 out of 584 reviews" "
Rating 8 - Good. 222 out of 584 reviews" "
Rating 6 - Okay. 82 out of 584 reviews" "
Rating 4 - Poor. 29 out of 584 reviews" "
Rating 2 - Terrible. 12 out of 584 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
It would be nice to have more cutlery, and dishes to match. Otherwise very clean. Ok for a couple of nights.
Stayed 2 nights in May 2024

2/10 Terrible

Sabina

Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were no plugs beside bed for charging phones.The hand basin plug didn’t work.The netting curtain was falling apart when I opened up Drapes.The place needs an up grade badly.The lounge chair was to big for small area had to walk around it to go in to kitchen and their were no face cloths supplied.The dishwashing soap was watered down.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was very good, with excellent kitchen facilities. We loved the pool and hot tub. However, first impressions were disappointing. The outside space was untidy and the stairs needed attention.
Stayed 2 nights in Feb 2024

6/10 Okay

Kate

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property was expensive & is in need of refurbishment However the main shopping area is within easy walking distant, there is good parking ,& the spa & pool are great
Stayed 4 nights in Feb 2024

6/10 Okay

Terry

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 1 night in Feb 2024

2/10 Terrible

Vanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was small, bed was uncomfortable (could feel the springs through the thin 2 single mattresses that they put together to make it a queen) Photos make the place look nice when its not!! No A/C but a small rubbish fan that barely worked, i recommend doing your resesrch before booking here...
Stayed 2 nights in Jan 2024

4/10 Poor

Dianne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average, wouldn't stay here again.
Quite run down, fridge and pantry cupboard needed a good clean. Fridge didn't cool down, bedroom light didn't work. Man on reception didn't know if night market was on in town that night, should be more informed.
Stayed 1 night in Jan 2024

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great. Staff very kind and helpful. Not a modern motel but clean and tidy.
Stayed 2 nights in Jan 2024

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty good place for the price with location. I enjoyed swimming pool.
Stayed 1 night in Jan 2024

8/10 Good

Mohammed I

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extreme smell
There was an extreme smell of sulphur coming from the car park. All of Rotorua can smell a bit like sulphur, but for some reason in the car park of this hotel there is a hole in the ground where the smell is almost as strong as it was at geothermal sites like Hell's Gate! In our room the windows were open when we arrived and the smell in the room was unbearable! In almost the whole rest of the town the smell was not nearly as strong. Bring a peg for your nose!
Stayed 1 night in Dec 2023

10/10 Excellent

Chengda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall OK for tourist stay when visiting Rotorua area. Some small things could be improved. E.g. too long faucet let water easily go out in bathroom sink. The toaster can accommodate 4 pieces of breads. That is exceptionally nice. But two of them didn't work.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, and a short walk to downtown Queenstown. Would definitely stay again. If you get a room with a view of the lake and city, it is well worth it.

6/10 Okay

Bruce

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This property could do with a bit of a refresh and maintenance. Otherwise ok.
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Stayed 2 nights in Nov 2023

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice tidy unit. Lovely & warm with the radiator heaters. Big bed and well made. Quiet street.Only disappointment, the fridge wasn't working and the hot water in the shower fluctuated a lot.
Stayed 1 night in Oct 2023

8/10 Good

Shona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed the hot tub
Stayed 2 nights in Oct 2023

4/10 Poor

Tasha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for 1 night. Bed was hard, burn holes in duvet covers. Mould in bathroom. Dated and dark. Staff were friendly.
Stayed 1 night in Oct 2023

6/10 Okay

Di

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This motel is very basic and tired. Was not worth the price we paid to stay there.
Stayed 1 night in Sep 2023

2/10 Terrible

Sunvi

Disliked: Cleanliness, property conditions & facilities
Night with cockroaches
This place based on review we chose but was very disappointed. For almost 200 bux a night a place from 70s with cockroaches and did not give us good sleep or comfort stay. Also staff not owning up instead giving varities of reason possibly could be the cause.
Stayed 1 night in Apr 2023

6/10 Okay

Laural

Stayed 2 nights in Mar 2023

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a Miss, Seriously Overrated and Overpriced
The pros: close to town, free off-street parking, kitchen with hot plates, fridge and microwave, bed was reasonably comfortable and it was relatively quiet at night as bathroom/spa faced road. Close to shopping centre with Countdown, etc (but interesting signs on the doors re gangs and security guards). The cons: thermal exhaust in car park results in constant smell in rooms, rooms are poorly maintained compared to other motels of the same age, bathroom ceiling half painted, pitted tapware, cracked basin, chipped tiles, terrible pillows (soft and thin), no peeler or chopping board in very small kitchen, shower drain inadequate and very old spa with painted peeling tiles. Area is not very pleasant and would not recommend walking into town at night as much of city centre seemed pretty rough (mostly OK during day). Manager was not very welcoming and said we had to fill out census forms even though we were not there on 7 March, gardens untidy with dead cuttings in pots, etc. Given listed price is often over $200 you can do much better elsewhere (stay further out as there is free parking in town). Rotorua itself is overrated and Taupo much nicer.
Spa bath peeling painted tiles
Stayed 2 nights in Feb 2023

10/10 Excellent

Manhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Feb 2023

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position. Comfortable. Room had 2 computer chairs, as “comfy” seating. Had to sit on the bed to watch TV, looking upwards.
Stayed 2 nights in Feb 2023

4/10 Poor

karen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing condition.
Entrance way of room, off putting. Very old ugly chairs, old smokes in container outside room, not swept. Inside basic, bathroom condition very very old. Had broken fan, but they replaced. Very false advertising, way way over priced.
Stayed 2 nights in Feb 2023

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious.
Stayed 1 night in Jan 2023

6/10 Okay

Joss

Stayed 3 nights in Jan 2023

4/10 Poor

Jennifer, Kelowna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were dirty towels hanging in the bathroom when we got there, and the sink and mirror were covered in remnants of toothpaste/spit/soap. It was not in the best area and did not feel super safe for our family. It was also very noisy. Would not recommend.

6/10 Okay

Maureen

Travelled with group
Good location overall ok a bit dated
Stayed 2 nights in Oct 2022

8/10 Good

Sharon

Stayed 1 night in Oct 2022

8/10 Good

Ah Peng, Singapore

Liked: Cleanliness, staff & service
The smell of ammonia from the geothermal areas is very strong
Stayed 1 night in Sep 2022

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2022

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff and a reception with lots of handy maps was great. Heated towel rack and great shower were good for cooler weather. Two very large tvs in longe and bedroom were very luxurious!
Stayed 1 night in Jun 2022

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city centre, walking distance. Room was clean, loved the spa pool on the room.
Stayed 1 night in Jun 2022

8/10 Good

MARCUS

Business traveller
Liked: Staff & service, room comfort
Getting tired...
I have to say this motel is looking extremely dated. So much of it looks sad and tired. It's on a busy street and you really notice the traffic going past. Otherwise was comfortable.
Stayed 1 night in Jun 2022

10/10 Excellent

Jayne

Stayed 1 night in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Dishank

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our room had spiders, the bed had bugs which kept eating us all night. Please review these things before booking in
Stayed 1 night in Apr 2022

6/10 Okay

Albert

Travelled with group
Liked: Cleanliness, property conditions & facilities
Close to cbd and shopping
Stayed 1 night in Apr 2022

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant
Always pleasant to stay here. Great manager. Attention to details. Everything works. Close to mall.
Stayed 3 nights in Apr 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Nice place. Bit old but very well managed. Clean, everything works, 5 minutes walk to mall. Heated pool.
Stayed 3 nights in Apr 2022

6/10 Okay

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location easy to get around with most shops are not to far. Really bad wifi in the room. None of the passwords were working.
Stayed 1 night in Mar 2022

4/10 Poor

Tatiana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hosts were very helpful and pleasant.
Stayed 2 nights in Dec 2021

2/10 Terrible

Teresa

Stayed 3 nights in Nov 2021

6/10 Okay

Bethney

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Although cheap. Our room cleanliness was poor. We had gunk coming out of the powerpoints and mould around all tapware. The general furnishings were outdated. However staff were friendly and helpful.
Stayed 1 night in Nov 2021

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I think the room photos were taken 10 years ago judging by my room. Great staff member, clean room. Several lights in the room didn’t work. In need of a major refresh. I only saw the inside of my room though.
Stayed 1 night in Nov 2021

8/10 Good

David

Business traveller
Liked: Cleanliness
Good location, noisy road
Stayed 1 night in Nov 2021