Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
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Reviews of Hana Lodge

5 out of 5
Hana Lodge
415 Hamurana Rd, Rotorua, Bay of Plenty

Reviews

9.6

Exceptional

Rating 10 - Excellent. 16 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

wanda y

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating and friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great B&B off the main drag. It’s secluded, but safe. We stayed in a beautiful room next to the pool area. Michelle is the BEST. She is personable, friendly and provided great suggestions. Dinner was delicious (esp the lamb rack).
Stayed 2 nights in Mar 2024
Response from Michele on Mar 23, 2024
Thank You for taking the time to leave that lovely review.We always try our best to be friendly and helpful to all our guests that stay with us.You and your husband were very nice and friendly as well. I Hope you guys enjoyed the rest of your time in New Zealand.Look forward to seeing you again in the future.Kind RegardsMichele

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay, beautiful surroundings, LOVE the sculptures they are putting around the outside. You could not ask for more lovely staff. Nothing is too much trouble for the lovely manager Darsh and he is interested in everyone.
Stayed 3 nights in Mar 2024
Response from Darsh on Mar 18, 2024
Thank you for the lovely review Pauline! Much appreciated. Also thank you for sharing the old pictures from your sisters wedding at Hana (Hamurana Lodge).We look forward to having you back. Darsh

10/10 Excellent

Howard, East islip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury Boutique Hotel 15 minutes north of Rotorua in a beautiful private estate setting. Very good included breakfast. Nice outdoor Horton’s, pool and sauna
Stayed 2 nights in Mar 2024
Response from Michele on Mar 23, 2024
Thank you for your lovely review.We are pleased to hear you had a good stay with us.Kind RegardsMichele

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was very pretty, it felt like a manor. Staff were great too! I didn’t love the location too much as it was 17 minutes from the centre cbd area. There are stairs only so hauling suitcases was difficult and the pool isn’t heated yet. But! The food was great! 10/10 breakfast. Heated towel rails, comfortable bed, ample parking. Lots to explore and take pictures of on the property itself too. I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Michele on Mar 23, 2024
Hello AliciaThank you for taking the time to leave us a review.We are glad you enjoyed your stay with us.Thank you for your feedback.Apologies but we do have a lift onsite that is in working order. Sorry you weren't able to use i will check on that. Hope that didn't damper your stay too much.We are also looking into getting the pool heated as well.Thanks again for your informative review.Hope to see you in the future.Kind RegardsMichele

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle was phenomenal. She went above & beyond on every front to help cater to my wife’s feeling ill. She even personally served her coffee in her room. Well appointed room & gotta love, love, love the setting!!
Stayed 1 night in Feb 2024
Response from Michele on Feb 27, 2024
Thank you once again for all your lovely reviews.You guys were great guests and it was no trouble at all looking after you during your stay with us.Kind RegardsMichele - Hana Lodge.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property away from the tackiness of Rototura. Fantastic staff, great restaurant, stellar rooms!
Stayed 2 nights in Feb 2024
Response from Michele on Feb 22, 2024
Afternoon Daniel, Thank you for leaving us a lovely review. I'm glad you and your wife had a good time while staying with us, you guys were very nice guests.I hope you have a good rest of your trip.Kind RegardsMichele - Hana Lodge

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024
Response from Darsh on Feb 12, 2024
Thank you for the lovely review Kelly.

10/10 Excellent

FABIANE, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darsh on Feb 12, 2024
Thank you for the lovely review Fabiane.

10/10 Excellent

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hana was very memorable. In fact we would rate the lodge as one of the best places we have ever stayed. All of the staff were both friendly and very professional. The property and rooms were immaculate. We dined in the restaurant and the meals were beautiful. We thoroughly enjoyed our time at Hana Lodge. Thank you to all the staff.
Stayed 2 nights in Dec 2023
Response from Darsh on Feb 12, 2024
Thank you for the lovely review Jayne. Looking forward to have you back at Hana.

10/10 Excellent

yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darsh on Feb 12, 2024
Your review is much appreciated.

10/10 Excellent

Timurbek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Dec 2023
Response from Darsh on Feb 12, 2024
Your review is much appreciated Timurbek.

10/10 Excellent

Timurbek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Darsh on Feb 12, 2024
Your review is much appreciated.