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Reviews of Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

3 out of 5
Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY
2835 Monroe Avenue, Rochester, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 318 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location on Monroe Ave. Anytime you’re away from home and close to Wegmans, it’s a good location. Noon checkout is a plus. They did not clean our room after the first of two nights but that wasn’t a big deal. Probably our fault. Would absolutely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff, quiet facility. The breakfast spread is great. We will stay here again.
Stayed 2 nights in May 2024
Response from Bill G.M. on May 21, 2024
Thank you for choosing to stay with us!

10/10 Excellent

JIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check-in. The property is close to grocery stores, shopping stores and restaurants. The breakfast is free and very good.
Stayed 1 night in May 2024
Response from Bill G.M. on May 21, 2024
Thank you for staying with us!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were excellent.
Stayed 2 nights in May 2024
Response from Bill G.M. on May 20, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Ivelisse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3-nights and was impressed with the hot breakfast and 24 hr snacks and beverages. Very convenient location (huge Wegmans nearby, Whole Foods across the street, Trader Joes, Cheesecake Factory, plenty of shopping). Recommend for a work-trip or a quick stop to enjoy Rochester.
Stayed 3 nights in May 2024
Response from Bill G.M. on May 19, 2024
Thank you for staying with us!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bill G.M. on May 19, 2024
THank you for the great score!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to our room, our toilet wasn't working. The concierge gave us a new room right next door, no hassle. Then I found out that the toilet was fine from our previous room and just the float valve had just gotten stuck. Oh well, still great service.
Stayed 1 night in May 2024
Response from Bill G.M. on May 19, 2024
Thank you for the kind words!

10/10 Excellent

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service
Stayed 4 nights in May 2024
Response from Bill G.M. on May 19, 2024
Thank you!

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 2 nights in May 2024
Response from Bill G.M. on May 19, 2024
Thank you for choosing to stay with us!

6/10 Okay

Yasamin

Stayed 2 nights in May 2024
Response from Bill G.M. on May 19, 2024
Thank you for choosing to stay with us!

2/10 Terrible

Brenda

Travelled with family
Disliked: Staff & service
It was a very disappointing unstay for us. I had made an error on the reservation and we were there a day late. I was just told "Sorry, they already charged your credit card." We decided to drive the 6 hours home. For as much as we have stayed there, I would have at least expected an offer for a discounted room. We have 3 more years at RIT and will be staying somewhere else from now on.
Stayed 1 night in May 2024
Response from Bill G.M. on May 14, 2024
Hello Brenda, We apologize for the first impressions of our hotel, had we known of the scheduling error ahead of time we could have worked with the third party company and negotiated something ahead of time. I have, however, reached out to the third party on your behalf and worked out a 50% reduction in the cancellation fee. You should receive confirmation from them soon. If you should choose us for your next visit to Rochester, please do not hesitate to ask for me at check-in. It would be my pleasure to personally ensure your stay is perfect.

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bill G.M. on May 12, 2024
Thank you for staying with us, Sylvie!

10/10 Excellent

YaQin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bill G.M. on May 12, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome rooms. Very clean. Friendly staff
Stayed 1 night in May 2024
Response from Bill G.M. on May 12, 2024
Thank you for choosing to stay with us!

6/10 Okay

Darrin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived to check in, there wasn't anyone at the front desk. I had to yell to see if anyone was even there. There should be a bell or something to alert the staff someone is at the front desk after 6pm.
Stayed 1 night in May 2024
Response from Bill G.M. on May 12, 2024
Thank you for choosing to stay with us and sharing your experience. We have reiterated with our staff the importance of placing our "Stepped away to assist another guest" sign when they leave the front desk. We've also reiterated the importance of carrying our portable phone, and making sure to minimize the length of time gone in the case that they do need to step away.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was awesome, clean and friendly. I would highly recommend.
Stayed 1 night in May 2024
Response from Bill G.M. on May 6, 2024
Thank you for the kind words!

8/10 Good

Shamel, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Bill G.M. on May 5, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Marjorie, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in great area, covienent to shopping and dining. Property clean quiet. Fast check im friendly staff
Stayed 1 night in Apr 2024
Response from Bill G.M. on May 2, 2024
Thank you for choosing to stay with us, and for the kind words!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very easy to check in and out. The room was clean amd tidy for all our needs. Really liked that then offered Coffee, tea, hot cocoa for drinks all day and they even let you pick up any fruit or items that they offered for breakfast in the evening.
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 28, 2024
Thank you for the kind words!

10/10 Excellent

vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel we stay in
Stayed 2 nights in Apr 2024
Response from Bill G.M. on Apr 28, 2024
Hi Vince, Thank you for choosing to stay with us!

8/10 Good

MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok experience
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 28, 2024
THank you for staying with us!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 28, 2024
Thank you for the great score!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If only this property were in a quieter location! There's nothing bad you can find about the quality of the rooms or the price or the customer service. There are no complaints that I can even try to come up with. The only problem is that it's on an extremely busy road. If you're taking a right out of the parking lot, you'll probably get where you need to go on time. But it must be impossible to make a left out of there.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Amenities
Great stay. Soundly slept in comfy bed. Clean and convenient.
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 16, 2024
Thank you for choosing to stay with us!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Staff were very friendly
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 15, 2024
Thank you for choosing to stay with us!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Quiet and comfortable. Access to highway is tough because of hotel position- but great access to large shopping district.
Stayed 2 nights in Apr 2024
Response from Bill G.M. on Apr 15, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Bill G.M. on May 2, 2024
Thank you for the perfect score!

10/10 Excellent

ATHANASIOS

Stayed 1 night in Apr 2024
Response from Bill G.M. on May 2, 2024
Thank you for choosing to say with us!

8/10 Good

Jonathan, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great room and fire pit outside. Internet is glitchy. Towels are a little rough and very cheap toilet paper. But it will still be the place I stay next time I am in Rochester!
Stayed 2 nights in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Marshall

Stayed 2 nights in Apr 2024
Response from Bill G.M. on May 2, 2024
Thank you for the great score!

10/10 Excellent

Ilana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff -,a nice place to be — breakfast was very good and the breakfast staff was tremendous …
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for the great score and kind words!

10/10 Excellent

Cherylann

Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 28, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price.
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 3, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from Bill G.M. on Apr 24, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and our room was very clean.
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for the kind words!

10/10 Excellent

Grace

Stayed 1 night in Mar 2024
Response from Bill G.M. on Apr 21, 2024
Thank you for the great score!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and nice setup. Very convenient and good dining options nearby.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for the perfect 5, Will!

8/10 Good

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of choices in the area in terms of dining options.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Centrally located. Close to express ways.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 27, 2024
Thank you for choosing to stay with us!

8/10 Good

Yiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 27, 2024
Thank you for choosing to stay with us!

6/10 Okay

JENNIFER

Travelled with family, Business traveller
Good
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 25, 2024
Thank you for sharing your experience with us. If you have any additional feedback that could be of use to us in the future, please feel free to reach out directly to the hotel. Thank you!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 25, 2024
Thank you for choosing to stay with us!

10/10 Excellent

stephen

Stayed 1 night in Feb 2024
Response from Bill G.M. on Mar 24, 2024
Thank you for the perfect score!

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 24, 2024
Thank you for the 5 out of 5!

8/10 Good

Jeanine Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a convenient location.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 21, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Jian Wu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 19, 2024
Thank you for the great score!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast and it was close to our destination. The room was very clean but the beds were getting a little saggy. Oh and Lauren the night manager (Saturday MAR 16) was great! Very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 18, 2024
Thank you for the kind words!

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024
Response from Bill G.M. on Apr 7, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Quynh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everyone is so friendly. The breakfast is so tasty! And they always have freshly baked cookies. Idk what time it starts but when I get there at check-in in the evening. It’s always there and delicious.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 18, 2024
Thank you for choosing to stay with us!