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Reviews of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 286 out of 695 reviews" "
Rating 8 - Good. 190 out of 695 reviews" "
Rating 6 - Okay. 88 out of 695 reviews" "
Rating 4 - Poor. 70 out of 695 reviews" "
Rating 2 - Terrible. 61 out of 695 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Stayed 4 nights in Apr 2024

4/10 Poor

Jeremy

Stayed 1 night in Apr 2024

8/10 Good

doreen

Travelled with group
Liked: Property conditions & facilities
Very spacious never had to wait for dining. Staff was exceptional
Stayed 7 nights in Apr 2024
Response from Gerencia Hacienda Tres Ríos on May 6, 2024
Thank you for sharing your experience and for acknowledge our amazin staff. We are glad you had have a nice stay.

8/10 Good

rony

Travelled with family and small children
Liked: Cleanliness, amenities
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel, san diego

Stayed 4 nights in Mar 2024

8/10 Good

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Travelled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Travelled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Stayed 4 nights in Jul 2023

2/10 Terrible

Azita

Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Can't get out of their own way
Unlike other resorts this one has beautiful Cnotes! Its beautiful, nature, animal life.....one of the best I've visited and sells its self. But.....leadership ruins all of it. Read other reviews about beach! I thought it was just unlucky timing that seaweed was in...I was wrong! This resort has an enormous issue with the amount of seaweed!!! Read the review dates about the beach seaweed. Years of issues! Oh and its an overwhelmingly nauseating sewage stench all the way to your rooms! OWNERSHIP.....your #1 Priority should be your beach not selling your Fing timeshares! Idiots! How are you rich? Return business, positive word of mouth is business 101! If people returned maybe they'd see the plus of membership? But they don't. All resources should be on seaweed mitigation n beach improvement! Not 5 poor Mexicans with pitch forks n wheel barrels. (emoji face palm) I almost bought your time share... it fit me, my age, and retirement but...your hard sale and elitism soured me! and Roy Munson came inches from getting knocked the F out. EVERY human who walks through your doors should be a black wrist band! Treat every one with the same respect and you'll reach the level of exclusivity you desire Doing the right things for the right reasons would make this resort maybe one of the greatest in the world. I'd return. Only if they hired me as a consultant to change the way they do business....why not they obviously through away money. Read reviews...I don't recommend HTR.
Stayed 5 nights in May 2023

8/10 Good

Avedon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. There were avtivities to do at the hotel every day. There was a wide variety of food to choose from. Recommend the asian restaurant.
Stayed 4 nights in May 2023

2/10 Terrible

sergio

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Germana, nashua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort is the best one I ever stay in Cancun area! The food is amazing! If you like seafood you are going to enjoy a lot! I can’t wait to go back to this resort again!
Stayed 6 nights in Apr 2023

10/10 Excellent

Courtney

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!
Stayed 4 nights in Mar 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very attentive to your needs. Property was well maintained. Food was excellent and lots to do. Most activities were included in your stay. Loved the nightly entertainment.
Stayed 7 nights in Mar 2023

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
The staff were incredible!! Our family and a group of 8 had an awesome time! Would recommend for a family.
Stayed 7 nights in Mar 2023

10/10 Excellent

Bronwyn Hope

Liked: Amenities, property conditions & facilities
Stayed 14 nights in Jan 2023

4/10 Poor

Gustavo

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
There was poor communication. They made any request difficult. Gave us different prices for transportation. Or wouldn’t provide us transportation. The resort closed down at 11pm, if you wanted to hang out later then that was not feasible. Pool services were only from 11am-6pm. They wouldn’t let us use the resort amenities until after 11am. The fresh juices were powder base. The main beach was dirty, if you wanted to get to the nicer side of their beach property you have to be exclusive members. And you have to arrange your own transportation.

2/10 Terrible

Evelyn

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The staff is rude and the resort is not nice.
Stayed 4 nights in Feb 2023

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There is one thing you really need to know before booking at this resort. Yes its an all inclusive but its not your typical all inclusive. It is also a time share and there is a hierarchy. Pros. - Decent resort, main beach is rough but if you cross the bridge to the other side (not members only but its roped off and gives the assumption that it is) its very nice. -Food at hacienda grill is great. -Food at Porta Bella is good but if you have kids you have to be there at 6pm or you will be denied. -Nice gym, in good working shape. Cons - Buffet sucks, breakfast is hit and miss. Sometimes there's bacon usually not. Sometimes there's scrambled eggs, usually scrambled eggs that look like a dog throw up. If you want butter, ketchup etc. Good luck its not at the table, or buffet and by time you get it you're done breaky. -Buffet is even worse for lunch. -Buffet was closed 5 out of 7 days for dinner? -My 5yr old loves baseball and we saw this place had a batting cage. Batting cage not open. -On a rainy day i asked the front desk if they had umbrellas so that i can go with my son to the hacienda grill. Guess what...members only lol I had to stop myself from jumping over the desk that day. - I wanted to break some money as i only had 20s and wanted to leave some tips. The front desk said they couldn' but could convert it at some outrageous exchange rate. I told them i don't need this for myself its so i can tip the staff. Help me help you. He didn’t grasp the point.
Stayed 6 nights in Jan 2023

8/10 Good

Kathe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beto the tour guide for jungle karts was amazing! We loved the food at Hacienda grill and Alebrije but were not huge fans of the buffet. The bartenders were very friendly and the room was beautiful with a great view. Our favourite part of the experience was all the wildlife!

2/10 Terrible

Aviv

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very bed hotel

4/10 Poor

Ciria

Travelled with family
Unfortunately since I was not a premiere member we were waited upon and served after others

10/10 Excellent

Alma

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Lindsay Lee, Grand Meadow

Travelled with family
Liked: Property conditions & facilities
I wish food had been a bit better but overall a nice stay.

4/10 Poor

Catrina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Felt like a second class citizen excluded from certain areas left out with language barrier

10/10 Excellent

Molly

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again!
Stayed 6 nights in Nov 2022

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money.

10/10 Excellent

JULIO JOVAN GONZALEZ

Stayed 7 nights in Oct 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, beautiful people easy access to everything.
Stayed 9 nights in Oct 2022

4/10 Poor

Araceli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived to the room we notice that our AC was not working properly we call the Front Desk and they told us that they were going to send an engineering and just to go to diner. We went back to the room after dinner and the room temperature was still the same we call back and they told us that they couldn’t fix it that we can do a room until the next day. Next day we ask about if we can just get a fan so we don’t have to pack and move and they told us that they don’t have any but we can purchase one from the shop. We ask if they can check to make sure the room AC works before we move and they told us that they will be sending someone but the room will be ready after 3pm. We left the resort we went back at 3:30 to the new room and the AC was not working they send engineering and they told us that it was going to get better with time. We wait and nothing change we were so upset that we did not wanted to call the front desk anymore. All night we were sweating and we’re not able to sleep. Our first we should our family the beautiful resort and thinking going back with all our family and the kids but after this experience I will look for something else.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Stayed 7 nights in Oct 2022

8/10 Good

Sara

Stayed 7 nights in Oct 2022

10/10 Excellent

kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Loved the grounds, natural wildlife, crystal blue river and cenotes, kayaking, snorkeling, beautiful pools, abundance of fresh fruit and salads, tremendously polite and accomodating staff. Pleasant music at pool with bar and snacks. Great dinner dining at Alebrije. Immaculate rooms and fabulous quality toiletries/bath products. Friendly helpful concierge service.
Stayed 5 nights in Aug 2022

10/10 Excellent

Janina Jahaira

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Fue una experiencia muy Bonita lo que mas puedo destacar es el personal que hizo de mi estadía un momento incredible como por ejemplo los del aria de entretenimiento como lo fue Hector, Andy y Edgar fueron super dinámicos y entretenidos. Ademas los bartenders como lo son Abel y Cesar su services y atención en todo momento para que nos sintiéramos cómodos en todo momento. Muchas Gracias a todo lo que hicieron que mis vacaciones fueran las mejores.
Stayed 14 nights in Aug 2022

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Incredible natural surroundings like cenotes, rivers and jungle right next to the hotel rooms! The not so good part are the nightly shows, which are very poor in terms or infrastructure given by the hotel to the performers, who do their best under rough conditions.
Stayed 7 nights in Aug 2022

2/10 Terrible

Jahaira, Bronx

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022