Dear Alan,Thank you for sharing your experience of your recent stay at Grand Residences.We're delighted to hear that you had a great stay with us! We look forward to hosting you again next time.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Gretchen,Thank you for sharing your experience at Grand Residences.We appreciate your feedback regarding the lounge chairs at the pool and beach. Please accept our apologies for any inconvenience this may have caused you. Our intention is always to ensure that all our members and guests have access to comfortable seating and enjoy their time at our resort.We will pass this along to our Pool Concierge Staff to ensure that they are aware and can address this promptly. During your next stay, don’t hesitate to contact our staff around the pools if you can’t find a beach chair available. They will do their best to accommodate you.We are committed to providing a seamless and enjoyable experience for all, and your input will help us achieve that goal.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm Regards,Josimar AmezcuaOnline Reputation Agent

Dear Tara M.,Thank you so much for your review of your recent stay at Grand Residences!We are absolutely delighted to hear that you had such a wonderful experience during your time with us. Your detailed feedback truly warms our hearts and motivates us to continue exceeding expectations.It's fantastic to know that you appreciated our personalized approach to guest service, starting from the moment you confirmed your reservation. We strive to anticipate our guests' needs and preferences to ensure a seamless and enjoyable experience from start to finish. We're thrilled that our efforts, from coordinating transportation to stocking your room with your favorite beverages and snacks, contributed to the enjoyment of your stay.We're also pleased to hear that you enjoyed the amenities and facilities at the resort, including the spacious Ocean View Jr. Suite, the pristine pool areas, and the beautiful beach. Providing a variety of dining options and excellent service is always a top priority for us, and we're delighted that you found the food to be very good and the service to be exceptional.Thank you once again for your kind words and recommendation. We can't wait to welcome you back for another memorable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Clayton,Thank you so much for your review of your recent stay at Grand Residences!We're delighted to hear that you enjoyed your time with us and that you found our resort to be very clean, quiet, and intimate. Providing a serene and luxurious experience is our top priority, and we're thrilled that you appreciated the layout of our resort, the quality of our food, and the high-quality alcohol included in our all-inclusive.It's wonderful to know that you also enjoyed the location and took advantage of the beautiful beach walks and the fun bike tour into town. Your recommendation means a lot to us, and we're grateful for your kind words.We look forward to welcoming you back to Grand Residences for another restful and enjoyable stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Katherine,Thank you so much for your review of your recent stay at Grand Residences!We're thrilled to hear that you had an excellent experience during your time with us. Your positive feedback is greatly appreciated and serves as a testament to our commitment to providing exceptional service and accommodations to all our guests.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back to Grand Residences for another wonderful experience in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Ducls,Thank you for your review and your feedback.We hope to host you again in the future.Warm regards.

Dear David,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Scott Arthur,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

Dear Adrian,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Vivian,Thank you for taking the time to provide us with your feedback.We regret that you have perceived our resort as outdated. Unlike other hotels in the area, our design is based on Mexican architecture, and we have tried to make the decoration and furniture recall Mexican traditions. We constantly keep the resort in tip-top condition and encourage our guests to let us know if we can do anything to improve their stay. We are sorry to hear that we have not been able to achieve this goal with you.We take pride in our resort's cleanliness, and we are committed to customer satisfaction. We will continue to work in improving our cleanliness, safety and service standards through our resort for the enjoyment of all its members and guests.Rest assured, your comments have been shared with the appropriate departments in order to take the necessary measures to improve.We hope that we have the opportunity to host you again in the future to change your mind about vacationing with us.Warm regards.

Dear Luca Carlo,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Sun,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Nikhil Narayanan,Thank you for visiting Grand Residences.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.