Dear Alan,Thank you for sharing your experience of your recent stay at Grand Residences.We're delighted to hear that you had a great stay with us! We look forward to hosting you again next time.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Gretchen,Thank you for sharing your experience at Grand Residences.We appreciate your feedback regarding the lounge chairs at the pool and beach. Please accept our apologies for any inconvenience this may have caused you. Our intention is always to ensure that all our members and guests have access to comfortable seating and enjoy their time at our resort.We will pass this along to our Pool Concierge Staff to ensure that they are aware and can address this promptly. During your next stay, don’t hesitate to contact our staff around the pools if you can’t find a beach chair available. They will do their best to accommodate you.We are committed to providing a seamless and enjoyable experience for all, and your input will help us achieve that goal.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm Regards,Josimar AmezcuaOnline Reputation Agent

Dear Tara M.,Thank you so much for your review of your recent stay at Grand Residences!We are absolutely delighted to hear that you had such a wonderful experience during your time with us. Your detailed feedback truly warms our hearts and motivates us to continue exceeding expectations.It's fantastic to know that you appreciated our personalized approach to guest service, starting from the moment you confirmed your reservation. We strive to anticipate our guests' needs and preferences to ensure a seamless and enjoyable experience from start to finish. We're thrilled that our efforts, from coordinating transportation to stocking your room with your favorite beverages and snacks, contributed to the enjoyment of your stay.We're also pleased to hear that you enjoyed the amenities and facilities at the resort, including the spacious Ocean View Jr. Suite, the pristine pool areas, and the beautiful beach. Providing a variety of dining options and excellent service is always a top priority for us, and we're delighted that you found the food to be very good and the service to be exceptional.Thank you once again for your kind words and recommendation. We can't wait to welcome you back for another memorable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Clayton,Thank you so much for your review of your recent stay at Grand Residences!We're delighted to hear that you enjoyed your time with us and that you found our resort to be very clean, quiet, and intimate. Providing a serene and luxurious experience is our top priority, and we're thrilled that you appreciated the layout of our resort, the quality of our food, and the high-quality alcohol included in our all-inclusive.It's wonderful to know that you also enjoyed the location and took advantage of the beautiful beach walks and the fun bike tour into town. Your recommendation means a lot to us, and we're grateful for your kind words.We look forward to welcoming you back to Grand Residences for another restful and enjoyable stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Katherine,Thank you so much for your review of your recent stay at Grand Residences!We're thrilled to hear that you had an excellent experience during your time with us. Your positive feedback is greatly appreciated and serves as a testament to our commitment to providing exceptional service and accommodations to all our guests.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back to Grand Residences for another wonderful experience in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Tyler,Thank you so much for your review of your recent stay at Grand Residences!We're delighted to hear that you were pleasantly surprised by your experience with us. It's fantastic to know that you enjoyed our quiet resort atmosphere, beautiful rooms, excellent food, and the stunning beach. Providing a serene and memorable experience for our guests is what we strive for, and we're thrilled that we could exceed your expectations.We look forward to welcoming you back for another excellent stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Aaron,Thank you so much for your review of your recent stay at Grand Residences!We are thrilled to hear that you had a great time and found our resort beautiful. Your positive feedback means a lot to us and serves as a motivation for our team to continue delivering exceptional experiences to our guests.We look forward to welcoming you back for another wonderful stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Cathleen,Thank you so much for your review of your recent stay at Grand Residences!We are delighted to hear that you had a wonderful experience and that our service and staff exceeded your expectations. Providing exceptional service is our top priority, and we are thrilled that we were able to make your stay memorable.We appreciate your feedback regarding the room service food, and we apologize if it did not meet your expectations. Rest assured, we will share your comments with our culinary team to ensure that we continue to enhance our dining offerings and meet the high standards expected at our resort.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Jonathan,Thank you so much for your review of your recent stay at Grand Residences!We're delighted to hear that you had a wonderful experience with us. It's fantastic to know that you appreciated the cleanliness of our grounds and rooms, as well as the peaceful atmosphere of our resort. Providing a tranquil environment for our guests to relax and unwind is one of our main goals, and we're glad that you enjoyed it.We're also pleased to hear that you enjoyed the variety of dining options we offer, particularly the ala carte menu and the late-night steak from room service. It's great to know that you found the food to your liking and that you had a pleasant experience at the Heaven beach bar and the lobby bar with Felix.Thank you for choosing Grand Residences for your vacation, and we look forward to welcoming you back for another relaxing getaway!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Jemson,Thank you so much for your review of your recent stay at Grand Residences!We are delighted to hear that you enjoyed our facility, staff, service, and food during your time with us. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional experiences for all our guests.Regarding your suggestion for evening or nighttime activities, we appreciate your input. We are always looking for ways to enhance our guests' experiences, and your feedback helps us in this process. Rest assured, we will take your suggestion into consideration as we plan future activities and events.We hope to have the pleasure of welcoming you back to Grand Residences in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Ducls,Thank you for your review and your feedback.We hope to host you again in the future.Warm regards.

Dear Kacy Bradley,We sincerely apologize that we fell short of your expectations. We value your feedback and would appreciate it if you could contact us directly to share more about your experience. This will help us improve and ensure future guests have a better experience.Warm regards,Josimar AmezcuaOnline Reputation Agent