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Reviews of Jameson Inn and Suites Riverdale

2 out of 5
Jameson Inn and Suites Riverdale
6286 Georgia Hwy 85, Riverdale, GA

Reviews

5.6
Rating 10 - Excellent. 25 out of 157 reviews" "
Rating 8 - Good. 24 out of 157 reviews" "
Rating 6 - Okay. 36 out of 157 reviews" "
Rating 4 - Poor. 30 out of 157 reviews" "
Rating 2 - Terrible. 42 out of 157 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Raven

Business traveller
Disliked: Cleanliness
Stayed 4 nights in Jan 2020
Response from sam on Jan 27, 2020
Thanks for your feedback . Please let us know which area we can improve on .

6/10 Okay

Queen, texas

Liked: Staff & service, amenities
I saw roaches but the room was nice also need to fix window.
Stayed 1 night in Jan 2020
Response from Sam on Jan 20, 2020
sorry to hear the pest problem, we have notify pest control about this situation, Hope to make your experience better on next visit

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from sam on Dec 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from sam on Nov 25, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Antionette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
M
Stayed 2 nights in Nov 2019
Response from sam on Nov 25, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, sam

10/10 Excellent

Dujuan

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from sam on Dec 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Deandrea

Liked: Cleanliness
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bugs and rooms not clean! Service sucks!
Stayed 2 nights in Aug 2019
Response from sam on Jan 28, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed had various random stains all over, we ended up passing out on top of the comforter from exhaustion. We tried to go downstairs and switch rooms but no one was at the counter and we had spent the whole day at the airport so could not wait around any longer. There was a loud party two rooms down from us and the whole hotel spelled like marijuana. I will definitely not be booking with Expedia if this is the kind of property’s you offer.
Stayed 1 night in Jul 2019
Response from Julian Gumbs, Night Auditor on Jul 25, 2019
We're terribly sorry you experienced this during your stay. All corrective actions has been, and will be addressed. The permeating scent of marijuana could have only come from the booked gathering event on our smoking floor. Going forward we will communicate more effectively with incoming guest concerning booked gathering events.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with the jetted tub was awesome.. the room was clean and pleasantly pleasing.
Stayed 1 night in Jun 2019
Response from Night Auditor Julian on Jul 16, 2019
Thxs for your patronage!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Julian Gumbs, Night Auditor on Jul 18, 2019
Thanks for the kind review

2/10 Terrible

E.L.

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is bug/roaches in the room. I have video and pictures of Roaches all over the place. I think they have a full infestation. I was from out of town. They do not give breakfast. They put out tea and slices of old bread and rotten bananas. In addition housekeeping walk in your room after one knock. They bang on your door like police and walk in. Then they yell at you time to check out or pay extra money. They do not change sheet or clean the bathrooms. I spoke to the owner and she did nothing about. Never go there!! I was not the only person complaining about them at the desk. Another customer said he paid $3,200 and had the same issues. It is not safe the gas station got robbed next to the property. Glass was broken everywhere. The Maintenance person was very nice and tried to help in his best way possible more then the hotel owner.
Stayed 1 night in May 2019
Response from Manager on May 28, 2019
We are so sorry to hear about the issues you had with us. It is our goal to ensure guest satisfaction and take care of every issue. We appreciate you staying with us and again we apologize....Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Overall i liked the stay. It was nice and clean and everyone was real nice
Stayed 1 night in May 2019
Response from Manager on May 28, 2019
Thank you for that. We appreciate your business

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Manager on May 28, 2019
Thank you for staying with us

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was clean in general but is a bit run down. The tub didn’t drain properly and it had the overflow cover off. The sink didn’t have a stopper. There weren’t towels in the room we had to go ask about them. The clerk said, I’ll have to see if there are any which she did find us some. The plugs were few or covered up. Overall, it was a fine stay but not worth the price charged.
Stayed 1 night in Mar 2019
Response from Manager on May 28, 2019
We appreciate you staying with us and apologize for any issues you had.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Brittaney

Liked: Staff & service
Smokey rooms!!
The hostess was great but the room smiled smokey, ugh. Beside that everything was ok for the price.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Claus, Macon GA

Business traveller
Disliked: Property conditions & facilities
It's old, not very appealing from the furnishing, not worth the 175 dollars per night
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the property looks very antiquated, could use a little splash of color to avoid looking drab.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner / the person on front desk needs customer service training - he was rude and unhelpful. Looking at the bedroom I chose to sleep on top of the bedding rather than in it. It felt very unsafe. The owner and the cleaning staff appeared to be engaged in some disagreement when I arrived to check in. All in all I would not recommend. It’s in the top 2 of worst hotels I’ve stayed in.
Stayed 1 night in Feb 2019

6/10 Okay

Trelynn

Disliked: Cleanliness
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Julian Gumbs, Front Desk, Overnight Manager on Dec 18, 2018
Thank You for your observations. We review all reviews, either written or through Review Insights. We'll take ALL appropriate steps to garner a 5 Star, so thank you for assisting us in improving our operations

8/10 Good

jimin

Liked: Staff & service
good
good
Stayed 2 nights in Jun 2018
Response from Sapna Patel, Manager on Dec 11, 2018
Thank you very much for your positive review. We appreciate your business. Thank you!!!!!!

2/10 Terrible

urmom, la,ca

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SCAM / FRAUD BEWARE. Overbooked me and 5 others. Refused my refund on Expedia, told them they had a ROOM in my name and video proof that I was a no show. I called the Hotel and they told me Expedia was lying and I cannot proof they charged my credit card. Don't worry though my Uber receipt and GPS location for the day proove I was there. I hope Expedia pulls this scam off its site ASAP.
Stayed 1 night in Nov 2018

10/10 Excellent

JAE, Milwaukee Wi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i was comfortable the whole time i was pleased with staff
Stayed 3 nights in Nov 2018
Response from Sapna Patel, Manager on Nov 5, 2018
Thank you very much for your positive review. We appreciate your business and hope to serve you much more better during your future stays with us. Thank you once again.

6/10 Okay

Zeeyon

Served it's purpose
It served the purpose of shelter for the night. That's it.
Stayed 1 night in Oct 2018
Response from Sapna Patel, manager on Oct 26, 2018
Thank you!!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and staff was very nice. I would stay again if i was in the area.
Stayed 2 nights in Sep 2018
Response from Sapna Patel, Manager. on Sep 17, 2018
Thank you for your stay with us. We appreciate your business and your all positive review. Thank you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was cleaned. I didn't like the smell of marijuana in the hallway each time I entered and exited the building.
Stayed 3 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a very nasty smell.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and quiet and very comfortable. Would definitely stay again
Stayed 4 nights in Jul 2018
Response from Sapna Patel, Manager on Aug 2, 2018
We thank you very much for your positive review.We appreciate your business and providing us with a chance to serve you. Thanks, once again

2/10 Terrible

Mac, Metairie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No TV remote. Remote delivered did not work. AC
I have a family and when I travel with them I am more concerned about amenities than when I travel alone. However, under no circumstances would I stay at this hotel again. Upon arrival it took about 30 minutes to get checked in. Upon getting to my room there was no TV remote. The remote brought to me did not work. I also discovered that the AC did not work, which is a problem in Atlanta in July. But by the time I realized this it made no sense to pack up and get dressed again to go to another room so I sweated it out. The hotel also recites that it provides breakfast. It consists of water, something that purports to be orange juice, toast and Cheerios.
Stayed 1 night in Jul 2018
Response from Sapna Patel, Manager on Aug 2, 2018
We are sorry for the problems you faced while your stay with us. We sincerely apologize for it.We thank you very much for bringing the issue into our notice We can assure you a good discount on your next stay with us. Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly lady at the front desk. And gentleman they were very helpful with my situation. The place was SAFE, CLEAN and COMFORTABLE during my stay.😋
Stayed 1 night in Jul 2018
Response from Sapna Patel, Manager on Aug 2, 2018
We thank you very much for your real positive review and for providing us with an opportunity to serve you with our best hospitality and appreciate your business.Thanks once again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sapna Patel, Manager on Aug 2, 2018
Thank you very much and we appreciate your business. Thanks

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from Sapna Patel, Manager on Aug 2, 2018
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Tondeliah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
I had a pretty good experanice. Location was not near alot of stores but it had a pool it was clean the room was nicer then the hotel across the street. Nice roomy bathroom , we always had hot water, customer service was inventive to are needs. No complaints
Stayed 3 nights in Jun 2018
Response from Sapna Patel, Manager on Jun 20, 2018
We're happy that you had a pleasant stay with us. We thank you very much for your positive review. Once again we thank you and appreciate your business. Thanks!!!!!!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Sapna Patel, Manager. on Jun 1, 2018
Thank you very much for your positive review. We appreciate your stay with us.

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Hotel is ran by cold, unfrendly staff with Hindu gods posted in lobby. Check in was awarkward. She never asked my name just for credentials. Very unwelcoming, and cold. Hotel is a smoking hotel, old, unclean. Our room had items from the previous guest like used soap in the shower and items in corners of the room. All light fixtures only had a single bulb in it so the room and bath was dimly lit. The bath room smelled of urine, which was actually the shower curtain. And that was made of a bath mat substance. The two twin beds were terrible no comfort what so ever, pillows were basically nonexistent. We borrowed bleach cleaner and blankets from a nearby family member, fortunately our stay was only one night. Never again will I stay here
Stayed 1 night in May 2018
Response from Sapna Patel, Manager. on May 24, 2018
We apologize for being inconvenience for our service and we hope you'll give us second chance to service better and we will work hard resolved the issue you faced while you stayed with us. We thank you very much for letting us know.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sapna Patel, Manager. on May 1, 2018
Thank you very much for your positive review. We appreciate your business and are very thankful to you. We are very happy that you had a pleasant stay with us. Thanks once again.

2/10 Terrible

Anita, Atlanta, Ga

Disliked: Cleanliness, property conditions & facilities, room comfort
Modest priced hotel. Don’t expect much!
Requested non-smoking room but our room was so Smokey it was uncomfortable for me. The staff was pleasant about coming to spray the room but it did not help for very long. The room was dirty and the refrigerator did not work well.
Stayed 1 night in Apr 2018
Response from Sapna Patel, Manager. on Apr 11, 2018
We're sorry for your inconvenience. we'll work hard to fix the problems you faced. We thank you for bringing the matter to our knowledge. We appreciate your business.