8/10 Good
Irene
Travelled with group
Mar 19, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in experience: I cannot fathom how you can have the person at reception last night greeting weary travellers.
We got in about midnight.
She barely made eye contact. When i tapped my credit card for incidentals, she said it didn’t go through. That was odd to me but she made me do it several times, all declined by the machine. She said i couldn’t check in. Thankfully my travel companion used her card for the incidentals and it worked. When i got to the room and checked up on my CC issue, i confirmed my CC was well within limits and not comprised in any way. When i went back to reception to show her my card was fine and the room charge was already on it, she became extremely defensive , loud and argumentative vs helpful. Why? I was not accusing her of anything. I was simply showing her the charges on my cc. I assume this woman would have refused to check us in. I repeat, my CC was fine. I have to anticipate a problem with the CC machine. At this point it is 1 am and i am exhausted. The last thing i needed to deal with was this person’s attitude. I went back to my room frustrated and wound up. It took a long time fall asleep.
We had to be up early to travel again so i did not get the rest i needed.
I confirmed in the morning with reception that my CC was fine. The woman working in the morning was pleasant and smiling and confirmed everything was fine.
Irene
Stayed 1 night in Mar 2024