All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Undergoing renovation but was never a problem and the room we had (not renovated) was nice and clean.
Brenda
Stayed 3 nights in May 2024
Response from Courtney McNew, Manager on May 23, 2024
Greetings Brenda,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
10/10 Excellent
Jason
May 16, 2024
Liked: Cleanliness, staff & service, amenities
Clean and quiet.
Jason
Stayed 1 night in May 2024
Response from Courtney McNew, Supervisor on May 17, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Response from Courtney McNew, Manager on May 17, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Robert
May 13, 2024
Liked: Staff & service
Robert
Stayed 1 night in May 2024
Response from Courtney, Supervisor on May 14, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
8/10 Good
Dennis
May 12, 2024
Liked: Cleanliness, staff & service
Dennis
Stayed 1 night in May 2024
Response from Courtney McNew, Supervisor on May 14, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Crystal
May 9, 2024
Liked: Staff & service
Crystal
Stayed 1 night in May 2024
Response from Courtney, Supervisor on May 11, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
6/10 Okay
jeffrey
May 9, 2024
Liked: Staff & service
Pretty dirty and run down
jeffrey
Stayed 1 night in May 2024
Response from Courtney, Supervisor on May 13, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
10/10 Excellent
Summer
May 6, 2024
Summer
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on May 26, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
10/10 Excellent
William
Business traveller
May 5, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms under reno
William
Stayed 1 night in May 2024
Response from Courtney McNew, Manager on May 6, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
Nice property... worth the price! 2nd floor only options are temporary....
Kenneth
Stayed 2 nights in Apr 2024
Response from Courtney McNew, Manager on May 6, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Jill
May 2, 2024
Jill
Stayed 1 night in May 2024
Response from Courtney, Supervisor on May 23, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
The room was above average but a little worn. It was very competitively priced. Just a heads up there isn’t an elevator.
Richard
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 29, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
Toilet running carpet ripped up near entry to room outside appearance looked out dated
Robert
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 29, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
10/10 Excellent
Ken
Travelled with family
Apr 26, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There are holes in our carpet. The shower is nice.
Ken
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 26, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Response from Courtney McNew, Manager on Apr 26, 2024
Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
10/10 Excellent
Deborah
Travelled with partner
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Our room was clean but carpet was in disrepair . Had a very nice breakfast.
Deborah
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 21, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
I am a regular customer (4-6 days per month).... excellent staff, clean, safe and a great price
Kenneth
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 20, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
Response from Courtney McNew, Manager on Apr 18, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
All in all it is worth the $70 that we paid. Room was clean and very large. The staff were outstanding, very customer service driven! Breakfast was the standard hotel breakfast other than a gentleman making eggs to order which was incredible.
Alisha
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 15, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Except for the last night where the room next door was extremely loud until 1:30am, my stay was awesome otherwise.
Jason
Stayed 6 nights in Apr 2024
Response from Courtney McNew, Manager on Apr 15, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Jan
Travelled with partner
Apr 10, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled musty, old building...electric socket in bathroom didn't work...however the staff seemed attentive and helpful.
Jan
Stayed 1 night in Apr 2024
Response from Courtney McNew, Supervisor on Apr 11, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
It was eclipse day. They made a warm, party atmosphere for the guests. Very welcoming. Well done.
William
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 11, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
Easy check in/out.
Good breakfast.
Excellent value.
Richard
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 11, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Sara
Apr 9, 2024
Liked: Cleanliness, staff & service
Sara
Stayed 2 nights in Apr 2024
Response from Courtney McNew, Supervisor on Apr 11, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
8/10 Good
Michael, Houston
Apr 9, 2024
Michael
Stayed 1 night in Apr 2024
Response from Courtney McNew, Manager on Apr 29, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
Response from Courtney McNew, Manager on Apr 8, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
Response from Courtney McNew, Manager on Apr 7, 2024
Greetings Valued Guest,Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at Baymont by Wyndham Richmond I-70, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again.Warm Regards,
Response from Courtney McNew, Manager on Apr 8, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
dead bugs in the bathtub and on the windowsills. Carpet looked like it hadn't been vacuumed in weeks and the whole place smelled like smoke!
Kristine
Stayed 1 night in Mar 2024
Response from Courtney, Supervisor on Apr 4, 2024
Greetings Valued Guest,I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
4/10 Poor
Amilcar
Mar 30, 2024
Disliked: Staff & service
Amilcar
Stayed 1 night in Mar 2024
Response from Courtney, Supervisor on Mar 31, 2024
Hello Valued Guest,Sending you this message because I wanted to apologize for the trouble you encountered which kept you from fully enjoying your time with us. We strive for 100% Guest Satisfaction but at times we fall short. I will be sharing your comments with our staff to ensure this type of occurrence is minimized and to educate our team on things that can have a negative impact on a guest’s stay. We’d certainly appreciate another opportunity to earn your business and show you a better experience. Please keep us in mind next time. Until then, wishing you the best in your travels and endeavors. Sincerely,
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,“GENERAL MANAGER”
Nice property, clean, affordable and a nice staff.
Kenneth
Stayed 1 night in Mar 2024
Response from Rina Patel on Mar 26, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,“GENERAL MANAGER”
We checked in late and staff was informative and helpful. Room was clean just older facilities. Good stay
Michelle
Stayed 1 night in Mar 2024
Response from Courtney McNew, Manager on Mar 21, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
8/10 Good
Paul, Philadelphia
Mar 15, 2024
Liked: Cleanliness, staff & service
Good for the price, clean but a little worn.
Paul
Stayed 1 night in Mar 2024
Response from Courtney McNew, Manager on Mar 18, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Staff was very polite, asking in the hallway passing me by if the room was clean and offering to make a breakfast after missing the scheduled hours.
William
Stayed 1 night in Mar 2024
Response from Courtney McNew, Manager on Mar 12, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
The ladie at the front desk is very nice and very fast and always smiling which makes everything perfect
Walter
Stayed 1 night in Mar 2024
Response from Courtney McNew, Manager on Mar 10, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Hello Valued Guest,Sending you this message because I wanted to apologize for the trouble you encountered which kept you from fully enjoying your time with us. We strive for 100% Guest Satisfaction but at times we fall short. I will be sharing your comments with our staff to ensure this type of occurrence is minimized and to educate our team on things that can have a negative impact on a guest’s stay. We’d certainly appreciate another opportunity to earn your business and show you a better experience. Please keep us in mind next time. Until then, wishing you the best in your travels and endeavors. Sincerely,“GENERAL MANAGER”
6/10 Okay
Rebecca
Travelled with family
Mar 5, 2024
Liked: Staff & service
Disliked: Cleanliness
Chose this hotel based on many many good reviews. Staff were kind. Our experience with cleanliness was unfortunately bad. 1st room assignment conditions were deplorable. Obviously had not receved any attention after the previous checkout. Was disgusting. Desk assigned another room. Had a good night's rest.
Rebecca
Stayed 1 night in Mar 2024
Response from Rina on Mar 6, 2024
I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,“GENERAL MANAGER”
Very clean rooms and the hotel staff was very friendly. Would definitely stay here again.
Frank
Stayed 2 nights in Mar 2024
Response from Rina on Mar 6, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,“GENERAL MANAGER”
Response from Courtney McNew, Manager on Mar 3, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
The warm chocolate chip cookies at check-in was a nice touch. Also the kind gentleman who made food for us even though we missed the breakfast hours made our stay even better.
Melissa
Stayed 1 night in Feb 2024
Response from Rina Patel on Feb 29, 2024
Reaching out to thank you so much for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
All of the staff were very friendly and helpful, especially the staff that helped with the breakfast buffet.
Joseph
Stayed 1 night in Feb 2024
Response from Courtney McNew, Manager on Feb 25, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
6/10 Okay
Gina
Feb 24, 2024
Gina
Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Good Morning/Afternoon Mr. or Mrs. ____I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,
Response from Courtney McNew, Manager on Feb 25, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel, and we look forward to seeing you again. Until then, wishing you the best in your travels and endeavors. Sincerely,
8/10 Good
Susan
Feb 22, 2024
Susan
Stayed 1 night in Feb 2024
Response from Courtney McNew, Manager on Mar 21, 2024
Greetings Valued Guest,Reaching out to thank you for your business and for the kind words you wrote about your recent experience here at our hotel. We appreciate the positive feedback and will be sure to share it with our staff to keep morale high and to give credit where it is due. We would love to have you stay with us again next time you find yourself close to our Baymont by Wyndham Richmond I-70. Until then, wishing you the best in your travels and endeavors. Sincerely,
10/10 Excellent
Dona
Feb 20, 2024
Liked: Cleanliness, staff & service, amenities
It was ok for a one night stay. My room butted up to the weight room and someone was dropping weights very early in the morning. Maybe not open at 6 am when my time was 5 am. Also telephone didn't work and to shut my door I had to put the key in. It didn't shut automatically.
Dona
Stayed 1 night in Feb 2024
Response from Rina Patel on Feb 21, 2024
I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.Sincerely,