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Reviews of Stoke Hotel SureStay Collection by Best Western

2.5 out of 5
Stoke Hotel SureStay Collection by Best Western
1911 Fraser Drive, Revelstoke, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 950 reviews" "
Rating 8 - Good. 372 out of 950 reviews" "
Rating 6 - Okay. 103 out of 950 reviews" "
Rating 4 - Poor. 44 out of 950 reviews" "
Rating 2 - Terrible. 19 out of 950 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from P.v.W. on May 27, 2024
Dear Cindy,Thanks a lot for your kind rating. We are glad to hear that you had a wonderful stay. See you soon again. Regards,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience and good night’s rest in this beautiful part of BC.
Stayed 1 night in May 2024
Response from P.v.W. on May 27, 2024
Dear Gordon,Thanks a lot for your kind review. We are glad to hear that you had a good experience and good night’s rest. See you soon again. Regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from P.v.W. on May 27, 2024
Dear Tracy,Thanks a lot for your kind rating. We are glad to hear that you had a wonderful stay. See you soon again. Regards,

10/10 Excellent

Lawrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Easy to find. Excellent value, I would definitely stay here again.
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Lawrie,Thanks a lot for your kind review. We are glad to hear that you have enjoyed your stay. We hope to see you soon again. Regards,

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the breakfast was great !
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Monique,Thanks a lot for your kind review. We are glad to hear that you have enjoyed our hot breakfast buffet. We hope to see you soon again. Regards,

10/10 Excellent

Ronald Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in May 2024
Response from P.v.W. on May 22, 2024
Dear Ronald,Thanks a lot for your review and thanks for choosing us to stay. We hope to have you back soon. Regards,

8/10 Good

Manpreet

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from P.v.W. on May 22, 2024
Dear Manpreet,Thanks a lot for your kind rating. We are very pleased that you had a wonderful stay, Regards,

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, quiet, lovely place to stay
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Kristy,Thanks a lot for your kind review. We are glad to hear that you have enjoyed your stay. We hope to see you soon again. Regards,

6/10 Okay

Eleanor

This hotel was not up to the standard I expected from Best Western
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Eleanor,Thanks a lot for your review. All of us would like to apologize that we did not live up to your expectation.We hope though to serve you again in the future. Regards,

10/10 Excellent

Marilyne K

The staff were very helpful and friendly . Went above and beyond Would highly recommend
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Marilyne,Thanks a lot for your kind review and thanks for the special mentioning of our staff. We are glad that you had a wonderful stay. We hope to see you soon again. Regards,

8/10 Good

Adeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quaint. Hot tub was a nice surprise as we sat in the rain. Breakfast was very good.
Stayed 1 night in May 2024
Response from P.v.W. on May 21, 2024
Dear Adeline,Thanks a lot for your kind review. We are glad to hear that you have enjoyed our outdoor hot tub and hot breakfast buffet. We hope to see you soon again. Regards,

10/10 Excellent

Vera

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Lovely staff/people ; excellent breakfast The room was clean and large but beside the pool room so lots of noise machine running during the night
Stayed 1 night in May 2024
Response from P.v.W. on May 17, 2024
Dear Vera,Thanks so much for your kind words. We are happy to hear that you have enjoyed your stay with us. We hope to welcome you soon again. Regards,

10/10 Excellent

Lakshit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from P.v.W. on May 16, 2024
Dear guest,Thanks so much for your great review. We love to hear that you have enjoyed your stay with us. We hope to have you back soon. Regards,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast! Great place to stay for an overnight
Stayed 1 night in May 2024
Response from P.v.W. on May 13, 2024
Dear Karen,So nice to hear that you found our breakfast amazing. Thanks so much for your kind review. We hope to see you soon again. Regards,

8/10 Good

fernand

Liked: Cleanliness, staff & service, property conditions & facilities
Good varied breakfast. The two ladies who were there were very helpful and kept the breakfast area tidy
Stayed 1 night in May 2024
Response from P.v.W. on May 9, 2024
Dear Fernand,Thanks a lot for your kind feedback. We are very pleased that you have enjoyed our hot breakfast buffet. We hope to have you back soon. Regards,

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Site and rooms were clean. I did not appreciate the clientele that was in the parking area consuming alcohol, talking loudly and partying until well past midnight.
Stayed 1 night in May 2024
Response from P.v.W. on May 9, 2024
Dear Shirley,Thanks a lot for your kind feedback. We are sorry to hear about the loud noises and do apologize for the inconvenience this has caused. We hope to see you again in the future. Regards,

10/10 Excellent

Mariecel

Liked: Cleanliness, staff & service
Awesome
Stayed 1 night in May 2024
Response from P.v.W. on May 7, 2024
Dear Mariecel,Thanks a lot for the great rating. We are very pleased that you have enjoyed your stay with us. Regards,

6/10 Okay

Douglas

Liked: Cleanliness
Property not full but underneath noisy guests. Repeated thumping. Why double up guests when property isn’t full? Not worth the money. Disappointing.
Stayed 1 night in May 2024
Response from P.v.W. on May 3, 2024
Dear Douglas,Thanks a lot for expressing your concerns about your recent stay. We are sorry for the noises coming from another guestroom and we all apologize for the inconvenience this has caused. We hope to serve you again. Regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel right off the bridge in Revelstoke. Absolutely amazing continental breakfast !
Stayed 1 night in Mar 2024
Response from P.v.W. on May 3, 2024
Dear Robert,Thanks so much for your kind feedback. We love to year that you enjoyed our cute little gem. We hope to welcome you soon again. Regards,

10/10 Excellent

Johnson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Near to trans Canada Highway.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 29, 2024
Dear Johnson,Thanks so much for the great review. We are happy to hear that you have enjoyed your stay. Regards,

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 29, 2024
Dear Emily,Thanks so much for the great rating. We are happy to hear that you have enjoyed your stay. Regards,

10/10 Excellent

Arsheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the vibe of the hotel. Hot breakfast was delicious, beds were comfortable and the bathrooms were clean.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 29, 2024
Dear Arsheen,Thanks so much for your feedback. Great that you loved the vibe of our little gem. We hope to have you back soon. Regards,

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. The section that I stayed in had brick walls so, although not really elegant, it was very quiet. No noise from adjoining units. Nice outdoor hottub in the middle of the complex. Excellent breakfast included. I was going to skip it and go to the Denny's next door but glad that I checked in on the free breakfast provided as it was great. The room was small but comfortable and good size tv.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 29, 2024
Dear Lance,Thanks a lot for your detailed review. We are very pleased that you have enjoyed your stay.We hope to serve you soon again. Regards,

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t real quiet, but then again, no where in Revy is very quiet being that it is a railroad town. I slept well nonetheless.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 26, 2024
Dear Charles,Great to hear that you found a good night sleep. Thanks so much for your kind feedback. We hope to have you back soon. Regards,

10/10 Excellent

Ian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it...Beautiful place to stay
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 26, 2024
Dear Ian,great to hear that you loved it. Thanks so much for your kind review. We hope to serve you soon again.Regards,

8/10 Good

kat

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Could have been cleaner stuff on carpet room was very hot
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 23, 2024
Dear Kat,Thanks a lot for your review. Our housekeeping team has addressed your comments on the cleanliness of your guest room and we all apologize for the inconvenience this has caused. We hope to welcome you soon again. Regards,

6/10 Okay

Kim

Travelled with family, Travelled with pets
Liked: Staff & service
The beds werent cleaned. There was a stain in the duvet cover that was covered by 2 other blankets. And the floors were not even vacuumed. There were dirt and little pebbles on the floor and around the bed when we first walked in. Also the remote for the tv kept switching the channel back to the telus on demand intro every 10 or so minutes.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 22, 2024
Dear Kim,Thanks a lot for your review. Our management team has addressed your concerns about the cleanliness of your guestroom and we all apologize for the inconvenience this has caused. We hope to serve you again in the future. Regards,

6/10 Okay

Trevor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 23, 2024
Dear Trevor,Thanks so much for your rating. We are pleased to hear that you have liked most of our services.We hope to welcome you again. Regards,

10/10 Excellent

Kristy lee

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very comfortable and love that pets are allowed
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 19, 2024
Dear Kristy,Yes, we are all loving our pets! Great to hear that you have enjoyed your stay. Thanks so much for your kind feedback. Regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from P.v.W. on Apr 18, 2024
Dear Justin,Thanks a lot for your kind feedback. We love to hear that you had a good stay. We hop to serve you soon again.Regards,

2/10 Terrible

jordan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 18, 2024
Dear Jordan,Thanks a lot for your feedback. We are sorry to hear that we were not able to live up to your expectations and apologize for the inconvenience this has caused.Regards,

6/10 Okay

Supinder

Liked: Staff & service
Rooms had some smell
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 17, 2024
Dear Supinder,Thanks a lot for your review. Our housekeeping team has addressed on the smell in your guest room and we all apologize for the inconvenience this has caused.We hope to welcome you again. Regards,

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great price.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 16, 2024
Dear Erik,Thanks so much for your feedback. We are very pleased that you had a wonderful experience with us. We hope to have you back soon. Regards,

8/10 Good

Shelly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but cozy room. Noisy fridge.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 15, 2024
Dear Shelly,Yes, our little gem is really cozy. Thanks so much for your kind feedback. Regards,

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 15, 2024
Dear Scott,Thanks so much for the 'best breakfast' comment. Glad to hear that you have enjoyed your stay with us. Regards,

8/10 Good

Ronald, Melfort

Liked: Cleanliness, staff & service
The facility had good staffing and was very clean. However, it a very dated so it doesn’t have many of the amenities that more modern hotels have.
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 16, 2024
Dear Ronald,Thanks so much for your review. We are glad to hear that you have been liking most of our services. We hope to have you back soon. Regards,

10/10 Excellent

Kim

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor, it is an old establishment but it has been nicely renovated. The low price was a plus, and usually scares people away from booking their stay here . The included breakfast and staff were wonderful. Did not disappoint, will come back for sure!
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 15, 2024
Dear Kim,Great that you liked the decor of our little gem. Thanks so much for your kind feedback. We hope to see you soon again. Regards,

8/10 Good

DAWN

Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 15, 2024
Dear Dawn,We appreciate your great rating. Thanks so much for taking the time to provide us with your feedback.Regards,

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, reasonable price, comfortable bed, good basic room with necessities
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 15, 2024
Dear Kathleen,Thanks so much for your great review. We are glad that you have enjoyed your stay with us. Regards,

2/10 Terrible

alvin

Stayed 1 night in Apr 2024
Response from P.v.W. on May 3, 2024
Dear Alvin,Thanks a lot for your review. We are sorry to hear that we did not live up to your expectation.We hope you will give us another try in the future.Regards,

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities, friendly staff and a mountain view hot tub. Also enjoyed the breakfast diner both mornings.
Stayed 2 nights in Mar 2024
Response from P.v.W. on Apr 8, 2024
Dear Jackson,Thanks so much for your kind words. We like to hear that you had a wonderful stay with us.Regards,

10/10 Excellent

Cathy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and great pillows. Amazing staff.
Stayed 1 night in Mar 2024
Response from P.v.W. on Apr 8, 2024
Dear Cathy,Thanks so much for your kind feedback. Great to hear that you find our bed comfy and our staff amazing.We hope to have you back soon. Regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from P.v.W. on Apr 8, 2024
Dear Laura,Thanks so much for your kind rating. We like to hear that you had a wonderful stay with us.Regards,

4/10 Poor

Mary

Stayed 2 nights in Mar 2024
Response from P.v.W. on Apr 26, 2024
Dear Mary,Thanks a lot for your rating. My team and I are sorry to hear that we did not live up to your expectations.We hope you will give us another try in the future.Regards,

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast included.
Stayed 1 night in Mar 2024
Response from P.v.W. on Apr 1, 2024
Dear Jan,Thanks a lot for your kind review. We are pleased to hear that you have enjoyed your stay with us. We hope to have you back soon. Regards,

2/10 Terrible

James

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
While my son and I were sleeping, a stranger walked into our room. The hotel had rented our room twice, and given someone else an active key to our room. No one from the hotel cam r to is to apologize or offer an explanation. I had to go to the front desk to find out what happen. My son was so scared, and didn’t sleep the rest of the night.
Stayed 1 night in Mar 2024
Response from P.v.W. on Apr 1, 2024
Dear James,Thanks a lot for expressing your concerns about your experiences on your recent stay with us. Errors like this shouldn't happen and my team and I apologize for the inconvenience this has caused. We hope you will give us another chance in the future. Regards,

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was awesome!! The hot tub was also great, a nice bonus to enjoy after a day of skiing. The shuttles to the downtown area is very convenient. I would definitely stay here again
Stayed 1 night in Mar 2024
Response from P.v.W. on Mar 28, 2024
Dear Monika,Thanks a lot for your kind review. We love to hear that you enjoyed our hot breakfast buffet and outdoor hot tub. We hope to see you soon again. Regards,

8/10 Good

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from P.v.W. on Mar 28, 2024
Dear Debbie,Thanks a lot for your kind rating. We are pleased that you have enjoyed your stay. We hope to see you soon again. Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a comfortable place and atmosphere.
Stayed 4 nights in Mar 2024
Response from P.v.W. on Mar 28, 2024
Dear Michael,Thanks a lot for your kind review. We love to hear that you have enjoyed your stay. We hope to see you soon again. Regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Very friendly staff.
Stayed 2 nights in Mar 2024
Response from P.v.W. on Mar 14, 2024
Dear Julie,Thanks a lot for you great feedback. We are thrilled that you have enjoyed your stay. We hope to serve you soon again. Regards,