Restaurant

Reviews of Hyatt Place Dewey Beach

3 out of 5
Hyatt Place Dewey Beach
1301 Coastal Hwy, Dewey Beach, DE

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Staff & service
Floors under renovation!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Lynn, thank you for your understanding as we improve and enhance Hyatt Place Dewey Beach. Please know that the renovation will be completed soon, and we are excited to showcase a refreshed experience to all our guests. We hope to have the pleasure of hosting you again in the future.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness
Just wasn’t what I was expecting from a Hyatt Place. When we stayed the back hallway by the elevator was disgustingly dirty, they had paper signs taped to the walls directing guests to banquets rooms while they were having events, there was some sort of banging going on starting at 8a, pillows were horrible, bathroom needed work, overwhelming, not a great stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Anthony, it is regretful that your experience didn't meet your expectations. We apologize for any issues with cleanliness in the hallway, and the inconvenience of morning noises and navigating to event rooms. The comfort and satisfaction of our guests are paramount, and it seems we missed the mark with aspects like the room amenities. Please be assured, all concerns are being addressed to improve the hotel experience. Thank you for sharing your feedback.

10/10 Excellent

Nomer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and friendly.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Nomer, thank you for choosing Hyatt Place Dewey Beach. We're delighted to hear you had a pleasant experience interacting with our team members. We look forward to providing that same great service for your future visits. Safe travels until then.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Thanks for the fantastic rating, Claudia!It's outstanding we could exceed your expectations during your stay at Hyatt Place Dewey Beach. We're all looking forward to your next stay with us.

10/10 Excellent

Tara Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Tara, thank you for your warm words! At Hyatt Place Dewey Beach, we take pride in our team members' amicability and we're glad to note this added positivity to your experience. We're thrilled you enjoyed your time with us and look forward to welcoming you back.

10/10 Excellent

Elvira

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Elvira, it's wonderful to hear that your stay at Hyatt Place Dewey Beach was to your liking. We appreciate the effort you took to rate us on Expedia. We're excited to welcome you back for another memorable experience.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated. Love the breakfast and common areas; spacious and stylish.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Maria, it's wonderful to hear you enjoyed your stay at Hyatt Place Dewey Beach. We're thrilled that you appreciated the comprehensive renovation, stylish common areas, and our delicious breakfast offering. We aim to create a spacious and modern atmosphere for our guests to relax, and it sounds like we hit the mark during your visit. We hope to welcome you back in the future.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Curtis, it's wonderful to hear that you had such a positive experience at Hyatt Place Dewey Beach. We're thrilled to have met your expectations during your stay. Thank you for choosing us, and we do hope we'll have the opportunity to serve you again in the future.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the different activities that were planned for guests in the lobby and at restaurants near by.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Kiara, it's great to hear that you enjoyed the various activities hosted at Hyatt Place Dewey Beach and in the nearby restaurants. We believe these experiences contribute to a memorable stay for our guests. We hope to have you back soon for more pleasant surprises!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only negative pool was being cleaned
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Jennifer, it's fantastic to hear that you enjoyed your stay at Hyatt Place Dewey Beach. Regrettably, our pool was undergoing routine maintenance during your visit. We aim to provide optimal experiences, including full use of our amenities. On your next visit, we hope you'll have the opportunity to enjoy a refreshing swim. Thank you for taking the time to share your experience with us.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Dewey beach close to everything
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Christine, it's wonderful to hear that you enjoyed your stay at Hyatt Place Dewey Beach. We strive to offer an optimal location for our guests, making it quick and easy to explore Dewey Beach. We appreciate your review and hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great. Room was spacious and clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Callie, it's wonderful to hear you enjoyed your stay at Hyatt Place Dewey Beach! We appreciate your compliments about the delicious breakfast and our room's cleanliness and spaciousness. We strive to provide our guests with the best possible experience. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Tye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even they have special for guests who stay at hotel which have special treats each days! Hot breakfast was good and have bar table too.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Tye, thank you for your wonderful feedback regarding the Hyatt Place Dewey Beach. We're pleased to hear that you enjoyed the special treats and our hot breakfast. Also, we're glad you took advantage of the bar. Looking forward to your next visit. Safe travels!

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel. I really enjoy it. Will stay again for sure.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Fernando, it's wonderful to hear that your stay at Hyatt Place Dewey Beach was enjoyable. Your intention to revisit definitely brightens our day. Our team eagerly awaits your next visit. Thank you for choosing us!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Just hard to navigate the entire hotel but was able to understand our wing within a day
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Denise, it's wonderful to hear that you adjusted to the layout of Hyatt Place Dewey Beach. We understand that learning the layout can be a bit of a challenge initially. We hope the rest of your stay was enjoyable, and we would be thrilled to welcome you back in the future.

10/10 Excellent

Jan, East Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and classy. Beds were very comfortable. Room was very clean and updated. Location was perfect. Amenities were plentiful. We loved the free orange crushes from 3pm-5pm.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Jan, thanks for sharing your delightful experience at Hyatt Place Dewey Beach. The team is thrilled you found our accommodations agreeable, especially our modern rooms and the property's prime location. We're also pleased to hear that you enjoyed the complimentary orange crushes. It's our goal to ensure our guests receive a plentiful selection of amenities. We're eagerly awaiting your next visit!

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the prpoerty and my stay was good. Disappointed that the pool was closed. Room were clean although felt dormitory-ish. Free breakfast a nice plus..
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Debra, we're thrilled to hear you had a good stay at Hyatt Place Dewey Beach. Our team appreciates your commendation about the cleanliness of the rooms and our complimentary breakfast. We understand your comment about the room aesthetics and are also sorry to hear about your disappointment regarding the pool. We always aim to provide a great experience for our guests, and your feedback plays a crucial role in this. We can't wait to welcome you back in the future for an even better stay.

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is very good. Rooms are being renovated.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Gerard, thanks for sharing your positive experience at Hyatt Place Dewey Beach. We're thrilled to hear that you enjoyed our breakfast buffet and appreciated the room renovations. We always strive to offer a wonderful stay for our guests. We hope to welcome you back soon!

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the great rating, John!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Dewey Beach. We'd like to share an even better experience with you soon.

10/10 Excellent

Desiree

Travelled with family
Great location and clean facilities. The pool was shallow but very clean, and was a decent size - great for kids!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Desiree, it's wonderful to hear you enjoyed your stay at Hyatt Place Dewey Beach, particularly recognizing our ideal location and spotless amenities. We're glad the pool met your expectations and was suitable for the children. We hope to welcome you back soon.

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was friendly, enjoyed breakfast.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Ashleigh, your kind words about Hyatt Place Dewey Beach are greatly appreciated. We're delighted to hear that you had a pleasant experience with our team members and enjoyed your breakfast. We hope to have the opportunity to serve you again in the future.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Very nice weekend away, though disappointing the hotel was under construction. It didn't effect us except our room window was right on the parking lot where all the workers were parked. (and first floor, so hello!) Room was big and clean, bed was comfy. Bathroom very nice. Would have been 5 with a better view or advanced notice.
Response from Customer Service on Feb 18, 2024
Brian, it's pleasant to know you enjoyed your weekend stay and appreciated the spacious, clean room with a comfortable bed and well-appointed bathroom. We value your feedback regarding the room location and construction. For future visits, we'd be happy to accommodate a room preference if available. It's unfortunate that the current view from your room didn't meet your expectations. We're looking forward to creating an even better experience for you next time.

10/10 Excellent

Ganchimeg

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Ganchimeg, thank you for sharing your experience at Hyatt Place Dewey Beach. It's fantastic to hear you enjoyed your stay and we hope to welcome you back in the near future.

8/10 Good

Ashley

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 4-star rating, Ashley!We are delighted to see that you had a wonderful time at Hyatt Place Dewey Beach. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Lynn

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Lynn, it's heartening to know that your recent stay at the Hyatt Place Dewey Beach met your expectations. We're constantly striving to create memorable experiences and your satisfaction serves as an affirmation of our efforts. We hope to welcome you back on your next visit.

10/10 Excellent

Dhamanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thanks for the perfect rating, Dhamanjit! We can't wait to see you again soon for another amazing experience at Hyatt Place Dewey Beach. Have a great day!

10/10 Excellent

Lavanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Lavanya, it's wonderful to find your five-star rating for Hyatt Place Dewey Beach. We're thrilled you had an outstanding experience and hope to welcome you back soon. Safe travels until then!

2/10 Terrible

Min

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
We appreciate your feedback, Min.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 9, 2024
Daniel, thank you for taking the time to rate Hyatt Place Dewey Beach. We're thrilled that your stay was deserving of a top score! We appreciate your feedback and can't wait to welcome you back for another enjoyable experience.

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Eric, it's wonderful to see that you had a great stay at the Hyatt Place Dewey Beach. We truly value your feedback and look forward to hosting you again. Thank you for choosing us for your stay!

2/10 Terrible

Diana

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate you taking the time to share your feedback, Diana.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and the breakfast was delicious. Pool was a bit small and shallow.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jae, it's fantastic to hear you appreciated your stay at the Hyatt Place Dewey Beach and found the breakfast delectable. We understand your comment about the pool and we'll certainly take this into consideration. Here's to your next visit with us, when we aim to provide an even more memorable experience!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Charlene, thank you for such a splendid rating of Hyatt Place Dewey Beach. We are thrilled that you had a wonderful experience with us and it would be a pleasure to welcome you back for another stay in the near future. Thanks again for choosing us.

10/10 Excellent

Stephanie

Response from Customer Service on Feb 10, 2024
Stephanie, we're delighted to see your high rating for Hyatt Place Dewey Beach. We're glad you had an enjoyable experience and hope to see you again in the future. Thank you for choosing our hotel.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Beth, it's wonderful to see that you had a fantastic stay at Hyatt Place Dewey Beach. We're thrilled that the experience met your expectations and we hope to welcome you back in the near future. Thank you for choosing us.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Tracy, thank you for your rating! At Hyatt Place Dewey Beach, we're thrilled that your experience was a positive one. We appreciate your support and hope to welcome you back in the near future.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good but didn't replenish it timely (especially scrambled eggs). Coffee was empty and there were 4 pots.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Tammy, we're delighted to know you enjoyed the breakfast at the Hyatt Place Dewey Beach. We appreciate your valuable feedback regarding replenishment and will certainly ensure our team members are mindful about keeping our hot food items and beverages filled promptly. Thank you for choosing our hotel and we hope to welcome you back for an even better experience next time.

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean safe facility. Good amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
James, we're thrilled to hear you enjoyed your stay at Hyatt Place Dewey Beach. It's wonderful to know that our cleanliness, safety measures, and the amenities met your expectations. We hope to welcome you back in the future.

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, very clean n safe.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Troy, thank you for your kind feedback. We're thrilled to hear at Hyatt Place Dewey Beach, you appreciated our prime location and cleanliness. Your sense of safety is our utmost importance. We're looking forward to your next visit.

10/10 Excellent

Vivian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful hotel! Clean, friendly staff. Excellent stay. Would definitely stay there again!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Vivian, we're thrilled to hear about your excellent experience at Hyatt Place Dewey Beach! Knowing you found our hotel beautiful, and spotless, and our team members' accommodating warms our hearts. Your enthusiastic recommendation and willingness to return makes our efforts feel truly appreciated. Looking forward to your next stay with us!

8/10 Good

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Damilola, we're pleased to see from your rating of Hyatt Place Dewey Beach that you had an enjoyable stay with us. Your satisfaction is our ultimate reward. We'd be delighted to welcome you back in the future. Until then, safe travels!

4/10 Poor

Ju Eun

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 20, 2023
Ju, it seems you might not have had the experience we strive for during your visit and we sincerely appreciate your rating. We continuously work hard to elevate our guest experience and your insights would be beneficial. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Excellent

DANNA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Danna, thank you for recognizing Hyatt Place Dewey Beach as your favored place for accommodation. Your kind words motivate our team members to continue providing outstanding service. We can't wait for your next visit!

4/10 Poor

Jeanmarie

Travelled with family
Disliked: Cleanliness, amenities
The room wasn't cleaned once in 3 days. Ran out of tissues and toilet paper day one. No response to repeated requests for service.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Jeanmarie, we regret to hear about the inconsistencies in housekeeping during your stay. It definitely should not have taken multiple requests for basic items such as tissues and toilet paper to be replaced. We take your feedback seriously and aim to offer better service in the future. We hope you'll consider allowing us another opportunity to provide you with an improved stay. We would like to know more about your stay, such as room number and name if you would not mind so we can investigate how this happened. Thank you.

10/10 Excellent

Hoda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, beautiful views.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Hoda, it is delightful to know that you enjoyed the spacious rooms and scenic vistas at Hyatt Place Dewey Beach. Your kind words truly encapsulate the experiences we strive to offer. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and had nice amenities. The area is also safe and friendly. The outlet shopping malls are only 10 min away which is very convenient.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
James, it's delightful to read about your pleasant experience at Hyatt Place Dewey Beach. We pride ourselves on our immaculate facilities and proximity to local shopping attractions. It's encouraging to know our dedication to a friendly environment is appreciated by our guests. We can't wait to welcome you back for another convenient and enjoyable stay.

10/10 Excellent

Adrienne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly but really no grassy area to walk them.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Adrienne, thank you for your positive acknowledgement of Hyatt Place Dewey Beach's pet-friendly policy. We appreciate your feedback on the outdoor space for pets, and we continuously look for improvements to satisfy our furry guests needs. Can't wait for another opportunity to serve both you and your pet.

2/10 Terrible

Panhara, Waxhaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Panhara, seeing your rating certainly concerns us, as our aim is to provide a pleasing experience for our guests. Without specific feedback, it's hard to address your concerns directly. However, we truly value your input and invite you to share more details about your stay. This will enable us to understand where improvements may be necessary. We hope to have the opportunity to welcome you back for a more enjoyable visit.

10/10 Excellent

Hollie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in Dewey and Rehobith!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Hollie, your fantastic review is greatly appreciated! We're thrilled to know you regard Hyatt Place Dewey Beach as one of the premier destinations in the area. Awaiting your return to our hotel for another magnificent stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 21, 2023
William, it's wonderful to hear you had a top-notch experience at Hyatt Place Dewey Beach. We're thrilled our hotel met your expectations. We look forward to welcoming you back in the near future.