4/10 Poor
GARY
Travelled with family
May 7, 2024
Disliked: Amenities, property conditions & facilities
I have not verified what I am about to say...I think the hotel is not compliant with the ADA safety requirements in public places. Let me start by saying I am 76 and have difficulty moving around. I made reservations for the first time at Hyatt Place in Dewey Beach, DE. I was shocked to find an aging building lacking the creature comforts I would assume are available in the most basic motel chains in the country, but not in this establishment. I reserved a three-night stay but left after two nights, knowing I would not get a refund for the unused night. I felt that continuing my stay could likely result in bodily injury or worse because the tub was devoid of the most basic safety features, such as light, adequate grab bars, etc. I was forced to maintain one hand on the only bar outside the tub. As a result, I could not wash my hair or my body. After a few days, I could no longer leave the room due to my appearance.
GARY
Stayed 3 nights in Apr 2024