Booked for New Years with friends and family.
Couldn't get the key to work right from the start, room had a funkey smell, checked bed for cleanness and found big chunks of something in bed, thought it was bugs at first. moved to another room, and with in 2 1/2 hours couldn't enter our room and had to get maintenence to open door. Even at the New Years Party at hotel, it was under staffed, waited for ever for drinks, wanted the dinner special, prime rib and was told they just had an togo order and non left, witch we thought guest and pre-paid guest would dine first. Always stayed at the Best Western and will confinue to along with friends and family.
The staff was very kind, to bad such good staff have to work under a place like that.