Ratings based on 1,612 Verified Reviews

3.9 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller from Marana, AZ

Posted 19-Jun-2018
Hotel was quiet, but obviously an older facility that likely permitted smoking at one time as there was a faint odor of stale cigarettes. Breakfast was very good with a decent variety of food.
4 out of 5
Recommended
for Everyone
by A verified traveller

Red lion policies weird

Posted 18-Jun-2018
So the room and pool were nice, however not being able to charge room service to your room, and , not having on room coffee maker was odd.
2 out of 5
by A verified traveller

Posted 15-Jun-2018
thoroughly disappointed. run down facility, walked forever to get to our room, upstairs, no elevator, lugging lots of luggage. picked by expedia reviews and pictures. guess I can't trust those...
2 out of 5
Recommended
for Everyone
by A verified traveller from Redding

Posted 12-Jun-2018
I was surprised that my phone didnt work the room was smaller then in the ad said and had no bath tub.and im pertty sure that it was a queen not king.
Comment from Hotel Management
14-Jun-2018 by Joli Hayes, Hotel Management
Thank you for your response. We have many different styles of guest rooms. Some have tubs and some only showers. Thank you for letting us know about the phone. We will have someone check to see if there is a problem with the lines. We hope you will stay with us again in the future. We strive to meet all of our guest expectations
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jun-2018
The hotel clerk who checked me in and who has checked me in before is very nice and professional. This is a nice hotel and offers quiet rooms and good good
Comment from Hotel Management
14-Jun-2018 by Joli Hayes, Hotel Management
Thank you so much for your comment. I will share with the front staff your gratitude. We strive to make every guest feel like they are being greeted by a family member. Hope to see you again in the future.
4 out of 5
by A verified traveller

Posted 10-Jun-2018
Comment from Hotel Management
14-Jun-2018 by Joli Hayes, Hotel Management
Will look forward to seeing you again.
4 out of 5
by A verified traveller

Posted 8-Jun-2018
Thought the staff was friendly and helpful. The room was clean and the beds were comfortable. The room was on the ground floor with a sliding glass door which at first seemed strange but worked out to be quite nice. The hotel is close to the freeway but we did not hear the traffic when the sliding door was closed. Overall we enjoyed our stay and will stay again when we are in town.
Comment from Hotel Management
8-Jun-2018 by Tanya Sale Admin, Hotel Management
Dear Guest, Thank you for taking the time to leave a review and for sharing your experience. We are happy to hear you enjoyed your stay. We hope you have the chance to try us again in the future and experience our new way of serving coffee! Take care,
4 out of 5
by A verified traveller

Posted 3-Jun-2018
We absolutely loved it the live music! The rooms are a little outdated but we just stayed one night and had a great time!
Comment from Hotel Management
7-Jun-2018 by Tanya Sale Admin, Hotel Management
WoW!! It's great to hear that you enjoyed our 3 Shasta's Bar and Grill. I agree we do have awesome entertainment. With great food too! We are in the process of update the hotel little by little We would love to encourage you to keep coming and see the change as they happen.
4 out of 5
by A verified traveller

Posted 29-May-2018
Comment from Hotel Management
14-Jun-2018 by Joli Hayes, Hotel Management
We look forward to seeing you again.
1 out of 5
by A verified traveller from Los Angeles California

Posted 27-May-2018
key to door not working locked out several times Hotel was not able to fix sliding doors to the outside we're open even before we checked in and while without us knowing extremely 30 smelly mold on curtains dust everywhere false advertisement pictures on Expedia showed no carpet but laminate floors and new updated bathrooms pay for upgrade through Expedia. But got a room with dirty moldy carpet Etc