Dear Carolyn, Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area. Best, James Wallace, GM

Dear Tammy, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Sean Fahim, AGM

Dear william, It's great to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Sean Fahim, AGM

Dear Tracy, Thank you for taking the time to review your recent stay with us. We are sorry to hear that your experience was unsatisfactory and we appreciate your feedback. We take any reports of pests very seriously, and as soon as we received your review, we immediately had a third party perform a thorough inspection of the room. Fortunately, the results were negative, but we still took extra precautions to ensure that the room was completely free of pests. At our hotel, we contract with a vendor for preventative pest control, and we also have random inspections conducted by the Health Department on a semi-annual basis to ensure that we maintain high standards of cleanliness and pest control. We hope that this information restores your confidence in us. We value your business and hope you will give us another chance to provide you with a more enjoyable experience. Sincerely, Sean Fahim, AGM

Dear Terry, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Nimmi Kaur, GM

Dear Paul, We appreciate you taking the time to share your comments with other travelers and us. I'm happy to hear you enjoyed your stay overall. Thank you for staying with us; there is no better compliment than a return visit. Best, Nimmi Kaur, GM

Dear Franck, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words about our staff. We look forward to welcoming you back someday! Best, Nimmi Kaur, GM

Dear jessica, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Nimmi Kaur, GM

Dear Willie, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our amenities while in town. I appreciate your comments regarding breakfast, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Nimmi Kaur, GM

Dear ayanna, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Nimmi Kaur, GM

Dear Jayy, Reviews just don't get any better than "perfect". Thank you so much for your support of our Courtyard by Marriott and your recognition of our spectacular housekeeping staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Nimmi Kaur, GM

Dear Genine, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Nimmi Kaur, GM

Dear Susan, I'm sorry we disappointed you. Thank you for your valuable feedback and for choosing our Courtyard by Marriott. We hope to welcome you back for a flawless stay in the future. Sincerely, Nimmi Kaur, GM

Dear Sheila, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We are thrilled you had a relaxing stay and hope to host you again soon. Best, Nimmi Kaur, GM

Dear William, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Nimmi Kaur, GM

Dear Charlie, Thank you for this excellent review! We enjoy hosting you and are proud to be your favorite hotel in Raleigh. Please come back again soon. Best, Nimmi Kaur, GM

Dear Preston, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Nimmi Kaur, GM

Dear Sheila, Spotless rooms and friendly service tend to make for a superb stay. Thank you so much for sharing this excellent review and letting us know how much you enjoyed your time at our Courtyard by Marriott. We look forward to welcoming you back soon! Best, Nimmi Kaur, GM

Dear L'Toya, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Nimmi Kaur, GM

Dear Tim, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Nimmi Kaur, GM

Dear Paivi, I'm sorry we fell short of meeting your expectations at breakfast. Feedback like yours helps us to improve our guest experience. Thanks for taking the time to write, and we hope you might consider a return stay in the future. Sincerely, Nimmi Kaur, GM

Dear Donna, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Nimmi Kaur, GM

Dear russell, Thank you for taking the time to share your feedback. I’m pleased to hear our good service, clean room, and great location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Nimmi Kaur GM

Dear Anonymous, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to make it right on your next visit. Sincerely, Nimmi Kaur, GM

Dear Cara, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Nimmi Kaur GM

Dear Monica, As a returning guest, we want to express our gratitude to you on behalf of the entire staff. Thank you so much for choosing our hotel again and for your kind words regarding your experience here. We are proud to be your favorite hotel in Raleigh and eagerly await your next visit. Best, Nimmi Kaur, GM

Dear Mark, The entire staff loves being an outstanding representation of Raleigh and all the friendly people who live here. Thank you so much for taking the time to share your excellent rating with other guests and us. We hope to welcome you back soon for another enjoyable stay. Best, Nimmi Kaur, GM

Dear Salvador, We are delighted you took the time to share your kind review; we value your comments. It's lovely to know your stay was pleasant. I'm glad you enjoyed our convenient location and all the convenience it has to offer. Thank you for staying with us, and we look forward to seeing you again. Best, Nimmi Kaur, GM

Dear Marie, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the safe area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Nimmi Kaur, GM

Dear Joel, What a splendid review! Thank you so much for staying with us and acknowledging the fantastic location and rooms of our Courtyard by Marriott. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Natasha Sutton, GM

Dear Marc, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Natasha Sutton, GM

Dear Jesus,We appreciate you taking the time to share your experience. My sincere apologies you found our associates unhelpful and insincere. We strive to provide genuine hospitality, and we clearly missed the mark. Thank you for your feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely,Natasha SuttonGeneral Manager

Dear Genevieve, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Natasha Sutton, GM

Dear Synia, I’m sorry that you found our bathroom toiletries and housekeeping service underwhelming; please forgive us. Guest satisfaction is our highest priority and I regret that we left you disappointed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Natasha Sutton, GM

Dear Cheryl, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again for a better stay next time. Sincerely, Natasha Sutton, GM

Dear Jermaine, I am glad you had a great overall experience, and thank you for sharing your review. Please revisit us soon! Best, Natasha Sutton, GM

Dear Shyrl, I agree with you 100%. Thank you for your feedback and please know that it will be utilized for the training of our associates to inform our guests at check-in better. We hope to see you back for an even better stay in the future. Best, Natasha Sutton, GM

Dear Lucille, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Natasha Sutton, GM

Dear Stephania, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Natasha Sutton, GM

Dear Dynia,I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit.Sincerely,Natasha SuttonGeneral Manager

Dear Belinda,We are happy to hear from you and value your kind review. It is lovely to hear that our comfortable accommodations and safe hotel helped make your trip a success. Thank you for your business and your recommendation! We hope to host you and your daughter anytime your travels bring you back to the area.Best,Natasha SuttonGeneral Manager

Dear Tina,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Natasha SuttonGeneral Manager