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"Absolutely unacceptable and deeply disappointing experience. This hotel is currently undergoing renovation, yet there is no transparency or effort to manage guest expectations. The temporary arrangements on the first floor are chaotic and severely compromise the quality of stay. The staff across the property is shockingly rude, unprofessional, and completely lacks basic customer service skills. At breakfast, the situation was nothing short of a mess — no proper greeting, no coordination, and no sense of hospitality. It felt like the team had no training whatsoever. The most appalling experience was at Zeest Skybar. The restaurant manager’s behavior was outright arrogant, dismissive, and blatantly unfair. She enforced rules selectively — claiming weather restrictions for indoor seating, while allowing certain guests (notably those smoking) to occupy premium outdoor areas. This kind of biased and inconsistent behavior is unacceptable and reflects extremely poor management standards. Room service was equally frustrating, with delays exceeding 30 minutes and zero accountability. The staff was indifferent, unresponsive, and clearly untrained to handle even basic guest requests. Overall, this was a terrible and frustrating stay. The hotel fails on fundamental hospitality standards — professionalism, fairness, and service. I will not be returning and would strongly caution others before booking here. The only redeeming aspects were the early check-in, late checkout, and that t"

"Amazing Stay, I almost did not want to leave. From the friendly staff to the delicious hot meals. Access to all the amenities was also a major highlight. Highly recommend for your stay in Jaipur."

"Clean hotel and good amenities But the entrance is pretty confusing Had asked for decor for a special occasion but was given a few balloons in the room, which was lil embarrassing"

"This was a long awaited indulgence for us and it certainly wowed us! The personal attention was unparalleled. Krishna at the restaurant made the stay even better."

"Très bel hôtel sur les rives du lac Pichola. Calme et tranquillité assurés. La chambre était immense avec vue sur le lac magnifique. Jolie piscine qui donne aussi sur le lac; en fait l’hôtel a les pieds dans l’eau littéralement. Il s’agit d’un vieux palace très bien entretenu au sein du City Palace d’Udaipur. Tout y est calme et beau, la vie de château avec un personnel souriant et toujours avenant. Nous n’y avons séjourné qu’une journée faute de temps. Nous y reviendrions volontiers!"

"Extraordinary property. Classic Indian architecture and ornate decor. New modern rooftop bar - delicious botanical cocktails. Very good breakfast buffet. And beyond all else is the attentive service from a friendly and helpful staff. And I mean round the clock top notch service. We left wondering if we would ever be able to do anything for ourselves again. "

"Pool service and amenities were great"

"Top notch modern hotel with great "

"Many things in the room were broken: AC, hairdryer, water temperature. The pool also had issues so that we couldn’t use it. The staff the the reception was very nice but the rest of the staff didn’t understand English properly. The location was very central but the last few meters to the hotel had dark corners. The hotel staff can also bring you and pick you up for this part. "