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Reviews of AmericInn by Wyndham Quincy

2 out of 5
AmericInn by Wyndham Quincy
4122 Broadway St, Quincy, IL

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 132 reviews" "
Rating 8 - Good. 33 out of 132 reviews" "
Rating 6 - Okay. 26 out of 132 reviews" "
Rating 4 - Poor. 12 out of 132 reviews" "
Rating 2 - Terrible. 14 out of 132 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on May 18, 2024
Thank you for your review!

8/10 Good

James W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great upgrades and very good room. I will be back
Stayed 1 night in Apr 2024
Response from General Manager on May 18, 2024
Thank you for your review!

6/10 Okay

Kevin

Travelled with family
The bathroom mirror a film or streaks so bad you couldn’t see yourself in it. My husband had to clean the mirror. It made the bathroom feel dirty
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your feedback. I will speak to my housekeeping staff to ensure this problem doesn’t persist.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no cleaning crew to clean up a mess in the elevator people where load
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your feedback. I will speak with my staff to ensure that any soiled parts of the hotel are promptly cleaned.

10/10 Excellent

James E Cloney,

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Thank you for your review! It was a pleasure having you as a guest.

2/10 Terrible

Cynthia

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review. However, we would love to know how we could improve your review from a 1 star to a 5.

8/10 Good

Dennis

Travelled with partner
It was fine
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

greisha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for traveling healthcare
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your review!

6/10 Okay

Crystal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We had non smoking room but the smell of Marijuana was throughout the second and third floor came into our room it was there for two days and our room was on the third floor and elevator was out the whole time would be great if that was fixed sheets looked good till u pulled them back
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your feedback. We apologize for the issues you encountered. Rest assured we are taking the appropriate measures to ensure these issues don't arise in the future.

10/10 Excellent

greisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great, traveled for work for a week, they picked up my bed almost every day, and change the trash and gave me new towels, my next door person was a little loud, but other then that, i felt save and pleasant stay, would stay again.
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 15, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 Excellent

Dena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Very nice for the price!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 Excellent

STEVEN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great room. Hotel is on main road so car noise was present, but not real bad. TV had very limited channels and no streaming options. Elevator was inop when we left, making several trips up and down stairway when we left. Overall these were minor complaints and we would stay there again and recommend it.
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 15, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 Excellent

Lorelie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was inoperable, but otherwise a clean, quiet motel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for your review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was fine -breakfast options fair, bed was comfortable
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for your feedback

8/10 Good

Patricia K

Liked: Staff & service, property conditions & facilities
We liked the staff.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for your feedback!

8/10 Good

chasity

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Clean but shower had no curtain
Stayed 1 night in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for your feedback. I will speak to my housekeeping staff to ensure they stock the room correctly.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for your review!

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you live in quincy illinois there will not let you stay in a room there. I had already paid for it online and when i arrived to check in the guy saw i lived in quincy and said the owner now refuses all quincy residents who book a room. Have stayed there plenty of time in the past and now all of a sudden cant. The owner doesn't openly display this change and it screws people over who already paid for the room. Been almost a week now and havent gotten my refund for the room. Hotels like this need to disclose this information, not take the money and tell the guest to leave. I used to really like this hotel but never again.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 28, 2024
Thank you for your feedback. This policy has been in effect for over a year now, and as there is no way to display this policy online, we host signage before entering the property. We apologize for any inconvenience this may bring, but we do give full refunds for local guests who pay online. All you have to do is contact who you booked through and request a refund and they will reach out to our property to confirm. We apologize again for any inconvenience.

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from General Manager on Feb 28, 2024
Thank you for your review!

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamale

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sean, Ankeny

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok, has the appearance of being a decent property, but some things aren't cared for. The bed cover had a stain, but the sheets were clean. The fridge didn't work and no microwave. TV was good and bathroom was clean and decent. Breakfast was the usual faire with pancakes, biscuits and gravy, cereal, fruit, yogurt. Quiet hotel and neighborhood.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Service
The front desk lady when we checked in at night was rude and looked at me like I did not have a clue about my reservation, knowing I was looking at my confirmation number and all.
Stayed 2 nights in Dec 2023

4/10 Poor

Krystal

Disliked: Cleanliness, property conditions & facilities
Room was not very clean. Only one towel. Wouldn’t stay there again!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Hi Krystal, I'm sorry to hear that you had issues with your stay. I will speak with my housekeeping staff to ensure this problem doesn't persist.

6/10 Okay

Joselyn

Liked: Cleanliness, staff & service
Not bad
Not a bad hotel, ice machine was broken and there was only one for the whole building. Not a lot of channels to watch from, mattress wasn't the most comfortable but not bad. Staff was good.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback!

6/10 Okay

Laureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well, the towels in the bathroom were dirty. There's not much you can do about that when you come out of the shower and discover the towels are dirty. When I told them at the front desk about it, they said housekeeping was gone for the day, but they would replace the towels. I suggest using bleach to get the stains out! Also, when I sat on the toilet, my breast was in the toilet paper roll. Whoever thought this was a good idea should not design hotel bathrooms. The beds were very firm. Those were the best part of the stay.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your feedback. We apologize for the issue with the towels. We recently installed a new laundry chemical system so we are hoping it helps remove stains. We also received a shipment of new towels that we are cycling in with our current linens.

2/10 Terrible

Joshua

Stayed 2 nights in Nov 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your review!

8/10 Good

Robert

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for your review!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I normally do not provide reviews. There were two conditioners; no shampoo. There was an opened plastic cup on the top of the toilet. The shower safety rail was missing. The hair dryer had hairs in it. I did not receive my wake-up call. Overall, disappointing.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 29, 2023
Thank you for your feedback. Allow me to give my sincerest apologies for the issues you encountered during your stay. I will speak with our staff to ensure these problems don't persist.

2/10 Terrible

rodney

Disliked: Staff & service
to close to road.noisy,room was dirty.window sill hadnt been dusted in a monthbathroom door should open outwardly instead inward
Stayed 1 night in Sep 2023
Response from General Managers on Oct 29, 2023
Thank you for your feedback. Allow me to express my sincerest apologies for the issues you encountered during your stay. I will speak with my staff to ensure these issues don't persist.

10/10 Excellent

latanya

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for your review!

2/10 Terrible

Carrie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was not thoroughly cleaned. I don't believe the bedding was changed, there were stains on the sheets. Hairs on the sheets and every pillow. Hairs in the bathtub & on the sink. There was leftover food in the refrigerator and crumbs on the floor. We didn't really look the room over at check in because we just got in from a 5hour drive & were heading to Quincy Stadium for my son's homecoming football game. We got back to the room at 11:30pm, so it was too late to request another room. So, I was disappointed with the stay. .
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Hi Carrie, we are so sorry to hear of the issues you encountered in your room. This is not something we take lightly as the cleanliness and appearance of our property is something we take pride in and want to keep up to our standards at all time. We will speak with our housekeeping crew to ensure this issue does not occur again. We hope you give us a chance to better serve you if you find yourself in the area again.

10/10 Excellent

James

Stayed 4 nights in Sep 2023
Response from General Manager on Oct 29, 2023
Thank you for your review!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and easy access
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your review!

6/10 Okay

James

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Breakfast had very limited choices
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for your feedback

2/10 Terrible

Sarah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hottest day of summer. AC was not working, phone wasnt working, swimming pool smelled stagnant
Stayed 1 night in Aug 2023
Response from General Manager on Sep 26, 2023
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, these problems have been addressed to prevent any future occurrences.

10/10 Excellent

Peggy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lady at front desk was more than helpful. Rooms were great. At breakfast they made sure we had fresh biscuits and sausages. We would stay again.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for your review! It's always a pleasure to receive positive feedback. We are glad you enjoyed your stay!

4/10 Poor

Rita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool area smelled. Bunch of outlets didn’t work in the room. Fridge was in 1 of them.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Thank you for your feedback. We apologize for any odor in the pool room. Rest assured, this has been corrected. As far as outlets and lights not working in the room, you have to flip the switch as soon as you walk in the door to ensure all lights and outlets turn on.

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never will we stay here
Moved our room because the refrigerator wasn’t working & then that refrigerator wasn’t working either. We pulled in to a drunk guy in the parking lot with his pants down peeing outside.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
We apologize for the issues you encountered in your room. The night shift guy is new and didn't know that some guests move plugs around in the rooms. There wasn't any issue with the refrigerators, they were just plugged into the bottom outlets which are controlled by the light switch when you first enter the room. We apologize for the issue with the drunk man in the parking lot. If this was brought to our attention during your stay, we could have handled it properly.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Bathroom not clean. Used soap on the tub & soap/toothpaste film on the sink. Toilet paper too close to toilet. Bed made, but messily.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 29, 2023
We apologize for the issues you encountered during your stay.

6/10 Okay

Dylan, Monmouth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A disappointment in comparison to other AmericInn Hotels I’ve stayed at. It’s definitely a renovation that didn’t have enough budget to improve the building to its need. A lot of make shift and half baked things throughout. Stick on tiles in a dated elevator. The lone light switch in the room controls the rooms power, not lights. Window were definitely dated and cheap. Then on top of that it’s just not clean. Sheets are washed but dust and debris are throughout rest of the room and building. Upon arrival my rooms window was already broken too. I think the only saving aspect was the staff was nice as could be. Also for as much mess as there was the breakfast was actually pretty plentiful and had solid selection.
Response from General Manager on Aug 29, 2023
We're sorry to hear that you don't think our hotel is up to the AmericInn standard. However, the other AmericInn properties I have seen have been to look like they haven't been updated in over 10 years whereas our hotel was just newly renovated. If you would have been here to see what the hotel looked like prior to renovations vs what it looks like now, you would be able to appreciate the hotel like we, and most guests, do. As far as the room goes, the light switch upon entry to the rooms do control the bottom switches AND all lights in the room. Our hotel staff also takes enormous amounts of time throughout their day to ensure the property stays in tip-top shape as far as cleanliness goes.

8/10 Good

Joylyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay. It had everything we needed and was in a convenient location.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your feedback!

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Thank you for your review!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jul 10, 2023
Thank you for your review! We are glad to see you enjoyed your stay and hope to see you again in the future.

6/10 Okay

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were all very nice but the guests and their children were extremely loud. The facility was clean but the rooms smelled musty and the tub drain didn’t work in the room. The location was convenient. The breakfast consisted of cold cereal and biscuits and gravy and coffee.
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 10, 2023
Hi Amy,I apologize for the issues you noted. Please rest assured that we have taken steps to ensure these issues to not arise again in the future.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and clean. My husband and I will be back.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 10, 2023
Thank you for your feedback! It was a pleasure to have you and your husband stay with us. We look forward to seeing you again in the future!

2/10 Terrible

miriam

Business traveller
Disliked: Cleanliness, staff & service
Room not ready
Gave me a room that was not ready. Came bck and the door was unlocked. Garbage still in the trash, cup already used on the counter, room smelled like someone has been smoking. Called the front desk and they moved me to another room.
Stayed 1 night in May 2023
Response from General Manager on Jul 10, 2023
Hi Miriam,We apologize for the issues you encountered during your stay. Please be rest assured that we have worked with our housekeeping staff to ensure errors like this do not occur anymore. We hope that if you're ever in the area again, you give us another chance to better serve you.

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
*
Stayed 1 night in May 2023
Response from General Manager on Jul 10, 2023
Thank you for your review.