Hi, We apologize for any inconvenience caused by the distance of our parking facilities. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the overall experience for our guests. If there are any specific accommodations or assistance you require regarding parking, please don't hesitate to reach out to our team. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.

Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the revolving restaurant, the delicious food, the convenient location, and the pleasant staff. It's great that your room had a lovely view.We apologize for any inconvenience caused by the condition of the rooms. Your comments regarding the renovations, paint chips, rusted hinges, flooring gaps, and threshold difference have been noted, and we will address these issues promptly to ensure a better experience for our guests. We'll also look into improving the shower/tub area and ensuring that all necessary amenities, including shampoo, are provided.Regarding the parking cost and overall value, we understand your concerns and will take them into consideration as we strive to offer competitive pricing and improve our services.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future with an enhanced experience. If you have any further concerns or questions, please don't hesitate to reach out to us.

We appreciate your kind words about our staff and their professionalism. Your feedback regarding the need for room renovations is duly noted, and we'll take this into consideration as we work towards improving our accommodations. We're delighted to hear that you enjoyed our location and found the view stunning. Thank you for sharing your experience with us, and we hope to welcome you back again soon. If you have any further suggestions or feedback, please feel free to let us know.

Hi, I'm truly sorry to hear about your disappointing experience during your stay. It's incredibly frustrating to have your peace disrupted, especially after a long day of travel. The behavior of other guests certainly shouldn't have overshadowed your stay, and it's regrettable that the noise disturbance persisted throughout the night.It's disappointing that the hotel management's response fell short of addressing your concerns adequately. While it's true that they cannot control the behavior of every guest, they do have a responsibility to ensure a comfortable and peaceful environment for all patrons. It's unfortunate that their efforts to rectify the situation didn't meet your expectations.Your feedback is invaluable, and I hope the hotel takes it seriously to implement measures to prevent such occurrences in the future. Your comfort and satisfaction are paramount, and I'm sorry that we failed to meet your expectations this time. If there's anything else I can do to assist you or if you have any further concerns, please don't hesitate to let me know.Best regards,

Bonjour, Nous apprécions vos commentaires. Ils sont importants pour nous. Cordialement,

Hi, Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your time at our establishment and found both our downstairs restaurant and upstairs one to your liking. Velvet will be delighted to hear your kind words as well. We strive to provide excellent service and memorable dining experiences, and we're glad we could deliver that for you. We look forward to welcoming you back in the future!

Dear Louis,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the hot tubs not being at the desired temperature, and particularly for one being cold. Rest assured, we have immediately addressed this with our maintenance team to ensure that all our hot tubs are properly heated for our guests' enjoyment.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

Hello Tanya,We sincerely appreciate you taking the time to share your feedback with us. Your input is incredibly valuable and guides us in enhancing our services to ensure a superior experience for all our customers.Warm regards,

Hello Raphael,Thank you for taking the time to provide feedback on your recent stay with us. Your comments, both positive and negative, are invaluable as they help us identify areas for improvement. I want to assure you that we are currently undergoing a progressive renovation of the hotel. Our team is dedicated to making it the premier destination in Old Quebec.We're thrilled to hear from you and hope to have the pleasure of welcoming you back again soon.Best regards,Aymen

Hi, We're delighted to hear that our receptionists and waitstaff made you feel so welcome during your stay. Being close to the old city is definitely a plus, and we're glad it added to your experience. Thank you for your kind words, and we hope to have the pleasure of welcoming you back soon!Regards,

Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered regarding the water-damaged floor, broken lock, and lighting fixtures. Your comments have been noted, and we will address these concerns promptly to ensure a more comfortable experience for our guests in the future.We're glad to hear that you enjoyed the amazing view from your room and that you found the room to be clean. We appreciate your kind words about our staff.We understand your disappointment given the room rate, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

Cher client,Merci infiniment d'avoir partagé votre expérience positive sur notre hôtel via Expedia. Nous sommes ravis de savoir que votre séjour parmi nous a été des plus agréables.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un proche avenir et de vous offrir une expérience encore plus mémorable.

Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you would consider staying again in the future. We look forward to welcoming you back for another great experience.

Hi, I'm sorry to hear about your negative experience at the hotel. It's understandable that noisy rooms can be frustrating, especially when placed near elevators. If you haven't already, consider expressing your concerns to the hotel management. They may be able to offer a different room or address the noise issue in some way. Additionally, leaving a review online can help others make informed decisions about staying there in the future. Hopefully, your next hotel stay will be more enjoyable.

Bonjour, Nous apprécions vos commentaires. Bien à vous,

Bonjour, Vos commentaires sont importants pour nous. Cordialement,

Nous vous remercions pour votre retour, qui nous permet de cerner les aspects à améliorer et de garantir un meilleur service à notre clientèle à l'avenir. Votre investissement de temps est grandement apprécié.

Hello Edith,Thank you for reaching out to us regarding the parking situation. We have carefully considered your request and would like to provide some clarification.While parking is indeed available for our clients, it is important to note that it is managed separately by another company and is not included in our services. As it is metioned in your reservation confirmation, We regret any inconvenience this may cause.Additionally, we would like to inform you that most underground parking facilities in Quebec City center are not free of charge.If you require any further assistance or have additional questions, please do not hesitate to let us know.Best regards,

Hello Leonardo,Thank you for taking the time to share your feedback following your recent stay at our hotel through Expedia. We are delighted to hear that you enjoyed the stunning view from your room on the highest floor and that you found our staff to be friendly and welcoming. Additionally, we appreciate your recognition of our prime location and the value you felt you received for your stay.However, we sincerely apologize for the shortcomings you experienced regarding the condition of the room. Your comments regarding the need for serious renovations are duly noted and are of utmost importance to us. We are committed to providing a comfortable and enjoyable stay for all our guests, and we take your feedback seriously.Regards,

Hello Anna,Thank you for your positive feedback! We're delighted you enjoyed our prime location, friendly staff, clean rooms, and the nearby dining options, including "Ciel." We're glad our luggage storage option was convenient for you. Looking forward to welcoming you back soon!Best regards,

Bonjour Luis,Nous vous remercions pour votre retour et le temps que vous avez pris pour nous faire part de votre avis. Votre contribution est précieuse pour nous. Nous vous souhaitons une excellente journée.Cordialement,

Hi, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable to us, and we take it very seriously. We are deeply sorry that our accommodations did not meet your expectations in terms of maintenance and appearance. Rest assured, we are addressing the issues you mentioned promptly to ensure our guests have a comfortable and enjoyable stay. We appreciate you bringing these matters to our attention, and we hope for the opportunity to make it right should you choose to stay with us again in the future.

Bonjour, We apologize for any inconvenience caused by the condition of the room. It's essential for us to ensure that our accommodations meet the highest standards of quality and safety. We take your feedback seriously and will address the issue promptly to rectify any problems with the room's condition. Thank you for bringing this to our attention, and please don't hesitate to contact our staff directly if you require immediate assistance during your stay.

Hello James,Thank you for taking the time to leave us your comment. Your feedback is invaluable and helps us improve our services to provide a better experience for our customers.Best regards,

Hello Bhavana,Thank you for taking the time to share your experience. We are delighted that you enjoyed some aspects of your stay, but we are also aware of areas where we could improve. Your feedback is very important to us, and we are constantly working to improve our services.Thank you

Cher client,Nous sommes désolés pour les désagréments rencontrés lors de votre séjour. Vos commentaires sont précieux pour nous et nous nous engageons à améliorer nos services en conséquence. Merci de nous avoir fait part de vos préoccupations.

Nous regrettons que votre séjour n'ait pas été entièrement satisfaisant. Vos commentaires sont précieux pour nous, et nous les utiliserons pour identifier les domaines à améliorer. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus agréable.Cordialement

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay.We are disappointed to learn that you found our hotel to be outdated and encountered issues with the condition of the toilet seat. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these concerns immediately with our housekeeping and maintenance teams to ensure that they are resolved promptly.You can also call us directly and ask for the supervisor, by his extension number 5518 to check the situation and accommodate you, As for the parking situation, we apologize for any inconvenience caused by the lack of availability. We understand the importance of convenient parking for our guests and will explore options to improve this aspect of our service.Thank you

Cher client,Merci infiniment d'avoir partagé votre expérience positive sur notre hôtel via Expedia. Nous sommes ravis de savoir que votre séjour parmi nous a été des plus agréables.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un proche avenir et de vous offrir une expérience encore plus mémorable.

We take great pride in offering stunning views, a refreshing pool, and top-notch fitness facilities for our guests to enjoy during their stay. It's fantastic to know that these aspects of our hotel resonated with you and added to the overall enjoyment of your visit.We truly appreciate your feedback and hope to welcome you back again soon for another exceptional stay.Warm regards,

Cher client,Merci infiniment d'avoir partagé votre expérience positive sur notre hôtel via Expedia. Nous sommes ravis de savoir que votre séjour parmi nous a été des plus agréables.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un proche avenir et de vous offrir une expérience encore plus mémorable.

Cher Stephane,Un grand merci pour votre évaluation cinq étoiles ! Nous sommes ravis de savoir que vous avez passé un excellent séjour parmi nous. Vos commentaires positifs sont une source de motivation pour toute notre équipe, et nous sommes heureux d'avoir contribué à rendre votre séjour mémorable. Nous avons hâte de vous accueillir à nouveau lors de votre prochaine visite dans la région.Cordialement,

Bonjour, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for the issues you encountered with your room allocation, as well as the inconvenience caused by the smell of frying oil from the restaurant and the busy elevators.We take your concerns seriously and sincerely apologize for any discomfort this may have caused. Your feedback is invaluable to us and will help us identify areas for improvement.We're glad to hear that the checkout process was quick despite the previous inconveniences. We hope to have the opportunity to welcome you back in the future and provide a more positive experience.Best regards,

Bonjour, Nous vous remercions pour vos commentaires.Bien cordialement,

Hi, Thank you for your feedback. Best regards,

Bonjour, Nous apprécions vos commentaires. Ils sont importants pour nous. Cordialement,

Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the view of Grande-Allee and Château Frontenac from your room, despite the window being dirty. We apologize for the inconvenience regarding the outdated room, cleanliness, and the non-functional hair dryer. Your comments will be shared with our housekeeping and maintenance teams to address these issues promptly. We're glad to hear that your kids loved their stay and enjoyed the pool area. We appreciate your patronage and hope to welcome you back for an improved experience in the future.

Thank you for your feedback! We're thrilled to hear that you found our establishment clean and our staff very friendly. Your recommendation means a lot to us. We appreciate your kind words and hope to welcome you back again soon.

Bonjour Guy,Merci beaucoup pour votre retour positif sur votre séjour chez nous. Nous sommes ravis d'apprendre que vous avez passé un agréable moment et que notre emplacement proche des activités vous a été bénéfique. Votre satisfaction est notre priorité absolue.Concernant la température dans la chambre, nous sommes désolés que vous ayez ressenti un inconfort à ce sujet. Nous prendrons immédiatement des mesures pour rectifier cela et nous assurer que nos clients bénéficient d'un environnement confortable et accueillant lors de leur séjour. Votre feedback est très précieux pour nous et nous vous remercions de nous en avoir informés. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche et de vous offrir une expérience encore meilleure.Cordialement,

Hi, We appreciate your feedback. Regards,

Hi, Thank your for your feedback. Regards,

Hi, Thank you for sharing your experience with us! We're delighted to hear that you had a great stay and enjoyed the amazing view from your room on the 24th floor. We're glad that you found the building well-maintained despite its age.We appreciate your understanding regarding the elevator wait times during peak hours, and we're pleased to know that the location was convenient for you, within walking distance to the old town.We look forward to welcoming you back again if you visit Quebec City in the future! Thank you for choosing to stay with us.

Hi, Thank you for your feedback. We appreciate your suggestion regarding the maintenance and upgrade of our main lobby, including new carpet and furniture.Maintaining a welcoming and comfortable environment for our guests is a priority for us, and we will certainly consider your comments as we continue to improve our facilities.Your input is valuable to us, and we hope to have the opportunity to provide you with an even better experience during your next visit. Thank you for choosing our hotel.

Bonjour. Nous apprécions vos commentaires. Ils sont importants pour nous. Bien à vous,