Front of property - evening/night

Reviews of Hotel Chateau Laurier Quebec

4 out of 5
Hotel Chateau Laurier Quebec
1220, Place George-V Ouest, Québec City, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1110 reviews" "
Rating 8 - Good. 309 out of 1110 reviews" "
Rating 6 - Okay. 114 out of 1110 reviews" "
Rating 4 - Poor. 49 out of 1110 reviews" "
Rating 2 - Terrible. 24 out of 1110 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

craig, niagara falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service. Staff was both professional and courteous. Always had someone on staff who spoke English. Not much in the way of coffee.
Stayed 4 nights in Apr 2024
Response from Clément, customer service supervisor on Apr 25, 2024
Dear Graig Moriarity, We would like to thank you for this feedback. We are very happy to hear that you had an outstanding service. We take note of your commentary. Hopefully to have the chance to welcome you again.

10/10 Excellent

Eric Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best cost quality options!
Stayed 1 night in Apr 2024
Response from Clément, superviseur du service à la clientèle on Apr 20, 2024
Dear Eric Jose, We would like to thank you for taking the time to let this feedback. We are happy to hear that we had the best options in terms of cost and quality.

10/10 Excellent

Kayla, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Wish we could have stayed longer!!
Stayed 1 night in Apr 2024
Response from Clément, customer service supervisor on Apr 14, 2024
Dear Kayla White, We would like to thank you for this review. We are very happy to hear that you had a great experience at the Hôtel Château Laurier Québec. We look forward to se you again soon.

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024
Response from Clément, superviseur du service à la clientèle on Mar 31, 2024
Dear Stefan, we wouldlike to thank you for your feedback, we are very happy to hear that you enjoyed your stay. Hopefully to have the chance to see you again.

8/10 Good

Laval

Stayed 1 night in Mar 2024
Response from Clément, customer service supervisor on Apr 8, 2024
Dear Chan Laval, We would like to thank you for this review. We are happy to see that you had a great experience. We hope to see you again.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Clément, superviseur du service à la clientèle on Mar 8, 2024
Cher François, Merci pour cette note. Nous sommes très heureux de savoir que votre séjour fut agréable. Nous espérons vous accueillir de nouveau dans notre hôtel.

10/10 Excellent

Manon

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent en tout point
Stayed 1 night in Mar 2024
Response from Clément, superviseur du service à la clientèle on Mar 8, 2024
Chère Manon, Merci beaucoup pour cette note, nous sommes vraiment contents de voir que vous avez eu un excellent séjour. Nous espérons avoir la chance de vous accueillir de nouveau.

6/10 Okay

Hassib Gul

Liked: Staff & service, property conditions & facilities
Everything was good just the bed wasn’t being enough for 2 people and under the blanked wasn’t clean enough
Stayed 1 night in Mar 2024
Response from Clément, customer service supervisor on Mar 15, 2024
Dear Hassib Gul, We would like to thank you for taking the time to let this feedback. We have three types of bed size in our hotel, we would have been happy to change your room to make you more comfortable. We are sorry to hear that there was a mistake concerning the housekeeping. We will transfer this information to our housekeeping manager. We hope to have the chance to see you again.

8/10 Good

Artemisia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clément, customer service supervisor on Mar 8, 2024
Dear Artemisia, We would like to take the time to thank you for this note. We are very happy to hear that you had a great experience at the Château Laurier Québec. We hope to see you again soon.

6/10 Okay

Miramir

Limited dining
Stayed 2 nights in Feb 2024
Response from Clément, customer service supervisor on Mar 8, 2024
Dear Miramir, Thank you for taking the time to let us this comment. We will take note of your comment. Next time, please do not hesitate to come to the front desk to ask for advice. Our team will be delighted to recommend the best restaurants to suit your tastes and desires. We hope to see you again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot beat the location of this hotel. With the beautiful Plains of Abraham on one side and the gates to Old Quebec on the other, you can walk and sightsee to your heart's content. Plenty of dining options around as well. We parked our car in the parking garage and never had to take it out until we left. Our room was spacious and had everything we needed. We will definitely stay here again and highly recommend the Hotel Chateau Laurier!
Stayed 3 nights in Feb 2024
Response from Clément, customer service supervisor on Mar 8, 2024
Dear Susan, Thank you so much for this beautiful and detailed commentary. We are really happy to know that you enjoyed your stay. It's true that our location makes it easy for our guests to get around the city. We look forward to see you again very soon.

10/10 Excellent

Florence

Travelled with family
We paid extra to have a third person in our room but only received glasses cups and coffee for two. When the room was supposed to be cleaned the next day there was glasses left with water in them not removed or replaced. The floors weren’t cleaned at the door and toilet paper not restocked. No clean glasses replace I guess we were suppose to use the ones with water in them that they left instead of taking them and giving us new ones. Other than that the hotel was beautiful and clean. Just the issue with the cleaning service not sure why we pain extra? Thank you Florence Card
Stayed 2 nights in Feb 2024
Response from Clément, customer service supervisor on Mar 2, 2024
Dear Florence Card, Thank you for your constructive comment. We appreciate your sincerity and the fact that you took the time to leave us this review. We are sorry about the refreshment of your room, I have already transferred at the time of writing your message to our director of housekeeping. She will be able to take the necessary steps to ensure that this does not happen again. We are very happy to hear that you enjoyed your stay and hope to see you again soon.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Clément, customer service supervisor on Feb 25, 2024
Dear Ray, Thank you very much for this review, we are pleased to know that you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Mrs.

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Clément, customer service supervisor on Feb 23, 2024
Dear Kristie, We would like to thank you for your feedback. We look forward to see you again.

10/10 Excellent

AGnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024
Response from Clément, customer service supervisor on Feb 23, 2024
Dear AGnieszka, Thank you for your review, we are very happy to hear that you had an amazing stay. We hope to see you again soon.

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Chateau Laurier and it did not disappoint. Clean rooms, friendly staff, convenient location - walkable to so many great spots! Will definitely stay again!
Stayed 4 nights in Feb 2024
Response from Clément, customer service supervisor on Feb 8, 2024
Dear Amy, Thank you very much for your feedback, we were very happy of welcoming you a second time and hope to see you for an another trip at Québec city.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chateau Laurier is a beautiful hotel with a great location and even better staff. Always very helpful. Thank you for a great stay in a beautiful city
Stayed 2 nights in Feb 2024
Response from Clément, customer service supervisor on Feb 8, 2024
Dear Patricia, We are very happy to hear that you had a great experience at the Château Laurier Québec hotel. Thank you for this feedback and we hope to see you again soon.

10/10 Excellent

CARL

Stayed 2 nights in Feb 2024
Response from Clément, superviseur du service à la clientèle on Mar 20, 2024
Cher Carl, Merci beaucoup pour cette note, nous sommes très contents d'apprendre que vous avez eu un agréable séjour. Nous espérons vous revoir dans un futur proche.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy!
Stayed 1 night in Jan 2024
Response from Clément, customer service supervisor on Jan 27, 2024
Thank you very much for this feedback, we are glad to hear that you had a great stay. Hopefully to have the chance to see you again.

4/10 Poor

Francois

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Paper thin walls
The specific room I was provided was adjacent to main entry. The walls are paper thin and you could hear folks entering the building as early as 5am.
Stayed 2 nights in Jan 2024
Response from Clément, customer service supervisor on Jan 26, 2024
Dear Francois Scheffer, We apologize for the inconvenience. The door is open from 7am to 10pm, and access is restricted between 10pm and 7am. This is an isolated event and we apologize for the inconvenience. Please do not hesitate to call the front desk next time so that we can resolve the problem as quickly as possible. Best Regards

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, walkable distance to everything in Vieux-Quebec.
Stayed 2 nights in Jan 2024
Response from Clément, customer service supervisor on Jan 25, 2024
Dear Alex, We are happy to hear that you enjoyed our staff, rooms and location, thank you for your review. We hope to see you again soon.

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 14, 2024
We are very happy to hear that you enjoyed your stay, thank you for review. Hopefully to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfaitement situé et le personnel est hors pair.
Stayed 1 night in Dec 2023
Response from Clément, superviseur du service à la clientèle on Jan 13, 2024
Merci beaucoup d'avoir pris le note de nous laisser cette note, nous sommes vraiment contents de savoir que vous avez apprécié votre séjour et notre personnel. En espérant vous revoir très bientôt.

10/10 Excellent

Shaun

Stayed 1 night in Jan 2024
Response from Clément, superviseur du service à la clientèle on Jan 14, 2024
Merci pour cette note, nous sommes très heureux de savoir que vous avez aimé votre séjour dans notre hôtel. Au plaisir de vous accueillir de nouveau.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Clément, customer service supervisor on Jan 13, 2024
We are very glad that you enjoyed your stay. Thank you for your feedback. Hopefully to have the chance to see you again.

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived, the staff helped me a lot with my reservation. Unfortunately I don't have her name. What I didn't like was the staff in the evening, the lady was not "happy" to help us with the coffee machine and answer any other questions. If you need additional information, please feel free to contact me.
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
Thank you for this feedback, we are very surprised about your commentary. I just sent you an email to have more information about your experience. Hopefully to have the chance to see you again.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and amenities but i wish there was an area inside near the hot tub to hang our towels/robes because it is very cold and snowy outside
Stayed 1 night in Jan 2024
Response from Clément, customer service supervisor on Jan 11, 2024
Thank you for this feedback, we are happy to hear that you enjoyed our location and our amenities. We take note of your advice, thank you for it. We hope to see you again soon.

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
Thank you very much for this review, we hope to see you again.

10/10 Excellent

Heakyeong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Clément, customer service supervisor on Jan 11, 2024
Thank you very much for this review, we hope to see you again at the Château Laurier Québec hotel.

4/10 Poor

Thuy Chi

Disliked: Property conditions & facilities
The hotel is very convenient and easy to commute around. Whereas the parking space was a bit small and the toilet was stuck all the time
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
We would like to thank you for taking the time to let a feedback on your experience. We are sorry for the inconvenient during your stay. However, by the time you read this our maintenance manager has taken the necessary measures to make sure that won't occurs again. We certainly hope that you will give the Hôtel Château Laurier Québec a second chance.

10/10 Excellent

Ramon, Westbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
Thank you for taking the time to let a note on your experience. We hope to see you soon.

10/10 Excellent

darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
We are very pleased to hear that you enjoyed your stay. We hope to see you again.

10/10 Excellent

sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at the Laurier and it was exceptional! We have visited the City at least a dozen times and have stayed at the Frontenac and other historic Inns. However, the Laurier is our new preferred hotel. The staff is lovely, the lobby is not frenetic (like the Chateau Frontenac)and inviting with ample lounge areas. The rooms are most spacious with Fireplaces (some) and the location is very convenient. We enjoyed the outdoor hot tubs made more luxurious by the comfortable robes! My only consideration is that although they have easily accessible wine dispensers, I would prefer bar environs and its related camaraderie.
Stayed 5 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 11, 2024
We are very happy to hear that you had an exceptional stay in our hotel. Every day the entire team of Hôtel Château Laurier Québec aims to provide a unique and memorable experience for all our clients. Thank you for your feedback and we look forward to see you very soon.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We love the Chateau Laurier for its location and its staff. It is always a wonderful place to stay.
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 7, 2024
We are very glad to know that you loved our location and our staff. We look forward to see you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Chateau Laurent for a few days at Christmas. The rooms were very clean and there was plenty of space to spread out. The hotel offers free Nespresso coffee with a small machine in the room and a larger one in the lobby. There's also a wine vending machine, and I was lucky enough to have it right outside our room. Cards were available at the front desk starting at $25. The vending machines gave a choice of three different vend sizes and 6 different wines, the largest of which cost $6.25, The people at the front desk could not have been nicer and more accomodating. I highly recommend the Chateau Laurent for a visit to Quebec!
Stayed 4 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 7, 2024
Thank you very much for this detailed feedback. It is always pleasant to hear that our guests recommend our hotel. We hope to see you again at the Château Laurier Québec hotel very soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Requested housekeeping one time and they never cleaned room as requested. Otherwise excellent service
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 7, 2024
We would like to thank you for this feedback and for taking the time to let a note on your experience. Our housekeeping staff have not the permission to enter in a room which has the sign Do not disturb, unfortunatly you put it for the two mornings of your stay. That is why we did not enter to refresh your room. However, we hope to see you again soon.

10/10 Excellent

Murong

Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 25, 2024
Dear Murong, We would like to thank you for taking the time to let a review. We hope to see you again very soon.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Clément, superviseur du service à la clientèle on Dec 31, 2023
Quel plaisir de voir une belle note. Merci d'avoir pris de votre temps pour nous laisser cette note.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from Clément, superviseur du service à la clientèle on Dec 31, 2023
Merci pour cette merveilleuse note, quel plaisir de savoir que nos clients ont eu un excellent séjour. En espérant vous revoir prochainement.

10/10 Excellent

Alexander

Stayed 6 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 19, 2024
Thank you very much for your feedback, we are glad to know that you loved your stay. We hope to see you again soon.

10/10 Excellent

Sefanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Clément, superviseur du service à la clientèle on Feb 2, 2024
Merci pour pour cette note, quel plaisir de savoir que vous avez passé un agréable séjour. Nous espérons vous revoir bientôt.

10/10 Excellent

Hamaad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the front desk was top notch, staff was naturally very friendly and helpful. Room was amazing and the level of cleanliness was very high. Close to several local attractions. I highly recommend this place.
Stayed 2 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 31, 2023
We are very glad to hear that you recommend our hotel, because you enjoyed our friendly and helpful staff, our level of cleanliness and our location. We hope to see you again very soon.

10/10 Excellent

Zhixuan

Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Jan 19, 2024
We would like to thank you for your review, we are very happy to hear that you spent a great stay. We hope to see you again soon.

10/10 Excellent

Sung Ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 28, 2023
We are very happy to see that your stay was perfect. Thank you for the feedback, we look forward to welcome you again.

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Clément, superviseur du service à la clientèle on Dec 28, 2023
Savoir que nos clients ont passé un agréable moment dans notre hôtel est extrêmement satisfaisant. Nous vous remercions pour cette note. En espérant vous accueillir de nouveau dans notre hôtel.

8/10 Good

Sargam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Hotel needs detailing in rooms
The hotel looks good outside but the rooms are very bare for a 4 star property. It is centrally located which is a big plus.
Stayed 3 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 31, 2023
We would like to thank you for taking the time to let a feedback on your stay. We take note of it, and also want to share you a good new : some of our rooms will be renovated on next may. So, we look forward to welcome you again to test our new rooms.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 28, 2023
Thank you very much for this review. We hope to see you again very soon.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chateau Laurier is well located on the Grand Allee, just a short walk from the Port (Gate) Saint-Louis and the beginning of Old Quebec. The property is a block away from the Plains of Abraham where the battle took place between the French and British back in 1759. The battlefield is now a wonderful park to be enjoyed yesterday-round. We walked everywhere! Yes, there are plenty of ups and downs, but that is the charm of the city with its narrow cobblestone streets. Plenty of restaurants and quaint shops abound. Our room included a very comfortable king bed, gas fireplace —- wonderful during our time in December to check out the Christmas Market. It also had a jacuzzi which we used most nights after spending the day sightseeing. We loved the hotel, the room, the location, and the staff. A special shout out to William, the daytime concierge for his insight into the culture and his vast number of recommendations. We would definitely stay here upon our next visit.
Stayed 5 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 24, 2023
We would like to take the time to thank you for reviewing the Hôtel Château Laurier Québec. We are always pleased when people share their experiences and opinions on our hotel. Our perfect location within the heart of Québec City, the great services provided from every employee and the comfort of our rooms make the Hôtel Château Laurier Québec the place to stay in Québec City.We will pass a copy of your testimonial to all those who have taken part in making your stay memorable.We look forward to welcoming you back at the Hôtel Château Laurier Québec shortly.

10/10 Excellent

GLYNN, SCRANTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Pool. Sauna and Outdoor Hot Tubs for soaking on a cold night. Convenient store was in the hotel and open late. Also many grab and go items near the front desk. Very nice Bar and Restaurant St Hubert in the Hotel!
Stayed 5 nights in Dec 2023
Response from Clément, customer service supervisor on Dec 24, 2023
Thank you very much for your feedback, we are very happy to hear that you enjoyed our swimming pool service and uour convenient store. We hope to see you again soon.

8/10 Good

Gina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clément, superviseur du service à la clientèle on Dec 14, 2023
Merci pour cette belle note, nous sommes ravis de savoir que vous avez passé un bon séjour dans notre hôtel. En espérant avoir la chance de pouvoir vous accueillir de nouveau.