This is so far far from 5 star property, nothing works as supposed to.
Staff doesn't really know what they are doing... trying to say "yes" but have no clue and/or no accoutability. No follow ups, no delivery of services.
All inclusive buffet has large variaty, but all is tasteless...
Rooms are outdated both designs and fixtures. Towels are grey (not white) with spots, "course" and are so thin from thousands wash that you almost can see through...
Same with bed sheets... beds are uncomfortable at all. Air conditioning not at its best and noisy.
TV reception and picture quality are awful: no resolution, delays, picture freeze.
Services not included in " all inclusive" are way too expensive, and staff tries to upsell by providing incorrect info, misguiding etc... i.e. transportation, spa services etc..
Coctail drinks at the bar taste somethibg between dirty water and juice, but certainly not an alcoholic coctails.
Nice clean sandy beach, although stuffed with beds too close to each other, so it feels like riding a subway car during rush hours.