When we first got to the hotel, they put us in a room that had dirty sheets, the towels had stains on them, the cups were dirty, a fridge with old greasy food stains, a bathtub that was clogged, a broken shower head and a light fixture that keep switching on and off which was blinding us!! it was absolutely horrible. And we had paid extra to get a nicer room! We called the front desk to report the issues in the room. They said somebody would come. Nobody ever came. We called the next morning to ask for a room change. The next room they gave us was not perfect, but much better. Overall, the cleanliness of the hotel and rooms is very poor. Every time I would ask for something in the room, they told us someone would come, but they never would! Other than that, staff was very unfriendly, they don't smile, they barely talk to you, some had a very unpleasant attitude, it always felt like you were bothering them. A lot of them barely spoke English. The beach was full of seaweed the first few days but got better towards the end of the trip. We stayed a week. The food was horrible! Really bad, I got so sick at some point of the trip and I am pretty sure it was because of the food/water. Also, the chairs by the pool were always taken because people would leave their towels there the whole day even if it says you couldn't reserve a spot. The pool was warm and not refreshing at all. Overall, I would never go back, disappointing experience.
