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Excellence El Carmen - Adults Only All Inclusive

Photo gallery for Excellence El Carmen - Adults Only All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, free cabanas, pool umbrellas
6 outdoor pools, free cabanas, pool umbrellas

Overview of Excellence El Carmen - Adults Only All Inclusive

VIP Access

Excellence El Carmen - Adults Only All Inclusive

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Playas Uvero Alto, Punta Cana, 23000

Explore the area

  • Popular LocationArena Gorda Beach28 min drive
  • Popular LocationBavaro Beach35 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)40 min drive
  • Popular LocationPunta Cana Beach47 min drive

Choose dates to view prices

About this area

Punta Cana

Located on the beach, Excellence El Carmen - Adults Only All Inclusive is in Uvero Alto, a neighborhood in Punta Cana. Palma Real Shopping Village and San Juan Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach.
Visit our Punta Cana travel guideOpens in a new window
Map

What's nearby

  • Macao Beach - 19 min drive
  • Hard Rock Golf Club at Cana Bay - 24 min drive
  • Arena Gorda Beach - 28 min drive
  • Bavaro Beach - 35 min drive
  • Punta Cana Beach - 47 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • The Kitchen Table — 1 min walk
  • Basmati — 1 min walk
  • La Piramide — 18 min walk
  • La Pérgola — 19 min walk
  • Macao — 19 min walk

About this property

Excellence El Carmen - Adults Only All Inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Excellence El Carmen - Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants. All 492 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies or patios and 24-hour room service are standard, as are LED TVs with cable channels.
Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 12 restaurants and 1 coffee shop/café
  • 4 poolside bars, 16 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness center
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 46-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Free international calls
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Free WiFi
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Hot tub
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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through October 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
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Punta Cana Excellence El Carmen - Adults Only Hotel
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Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
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Excellence El Carmen Adults All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
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Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
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Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
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Excellence El Carmen Adults All Inclusive All-inclusive property
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Excellence Carmen Inclusive

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 740 out of 1032 reviews
5 - Excellent 72%
Rating 4 - Good. 178 out of 1032 reviews
4 - Good 17%
Rating 3 - Okay. 61 out of 1032 reviews
3 - Okay 6%
Rating 2 - Poor. 33 out of 1032 reviews
2 - Poor 3%
Rating 1 - Terrible. 20 out of 1032 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time from start to finish. The staff there really make you feel like you are part of the community. They are nice and cater to your every need. Some people who really made my experience here worthwhile were: -Samuel and Vannessa at the main pool bar. -Claudio at the Buffett breakfast. -Willy at Agave the Mexican restaurant which had good good. -Emilio at Basmati the Indian restaurant which had amazing food! -Felix at the sports bar with constant entertainment and great drinks. -Danny at check in set the tone. Overall Excellent time!
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort … Carmen at bar cielo was the best, we miss her already
Stayed 4 nights in Sep 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs maintenance. We had multiple power outages, our door lock broke and needed to be replaced and our pool water spout was broke. There was also peeling paint everywhere on the property.
Stayed 14 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff and personnel were so friendly and accommodating
Stayed 5 nights in Sep 2021

4/5 Good

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was amazing. The staff was super friendly & always willing to help. The facility is well maintained & aesthetically pleasing to the eye. Our room came with a jacuzzi which I was not expecting but that seemed to be standard for every room. There was free room service & also someone would come daily & refill your mini bar. The resort really tried to uphold a high class experience for all their guests. The shows were great & everyone does their best to put on a great show! Even Michael Jackson show was awesome! However, there were some things that needed improvement. For example, there was hardly any opportunities to try food typical of the culture. In the buffet, the mangu, fried cheese, & salami were cold. This happened consistently throughout our stay. The restaurants were beautiful but the food was a hit or a miss. Sometimes we waited 2 hrs to get our food which was unacceptable. We were not impressed at all with the the food specifically at the Indian Restaurant, Basmati. Our food took long to come out & what came out was not at all what Indian food really taste like. We were so disappointed that we decided not to try the Asian Restaurant because we didn't want to have a disappointing experience with Cultural food made at the Resort again. The desserts were by far the worst part. The presentation was great but lacked in sweetness & flavor. Food needs improvement for sure. But again, overall the experience was awesome.
Stayed 7 nights in Sep 2021