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Reviews of Marriott Puerto Vallarta Resort & Spa

4.5 out of 5
Marriott Puerto Vallarta Resort & Spa
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1005 reviews" "
Rating 8 - Good. 198 out of 1005 reviews" "
Rating 6 - Okay. 79 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ravneet Kaur

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of Hidden Fees and Poor Service at Marriott Puerto Vallarta. Initially thrilled with an all-inclusive deal booked for nine via Expedia, we were shocked to discover a $160 USD per person, per night charge upon arrival. Despite attempts to resolve it, we received only "Expedia points" as compensation. This recurring issue hints at Expedia's lack of accountability by falsely advertising our room as “all inclusive” . Our room had a persistently clogged shower drain, unresolved despite daily complaints. Housekeeping was inconsistent, often late or absent, and cleanliness remained an issue. Marriott Puerto Vallarta's poor responsiveness and lack of proactive solutions disappointed the group. I strongly advise exploring alternatives to avoid similar frustration.
Stayed 4 nights in May 2024

10/10 Excellent

jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot. Very nice employees
Stayed 1 night in May 2024
Response from Roberto on May 23, 2024
Esteemed jon ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Jeaneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good
Stayed 4 nights in May 2024
Response from Hotel Management on May 21, 2024
Esteemed Jeaneth,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room and amenitites were good. Food was ok for the most part. Need more variety with beer choices.
Stayed 5 nights in May 2024
Response from Roberto on May 20, 2024
Esteemed Robert,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was way below Marriott standards. Couch was worn and stained plus had a 2 inch open rip in the stitching on the cushion on the front edge. Hot water tap on the sink was seized and unusable. Location is perfect. Staff was great. Pool is amazing and so was the ocean. Food was great.
Stayed 8 nights in May 2024
Response from Hotel Management on May 17, 2024
Esteemed Derek,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation
Stayed 4 nights in May 2024
Response from Hotel Management on May 21, 2024
Esteemed Christine,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Sotero

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool , and had a sports bar
Stayed 4 nights in May 2024
Response from Hotel Management on May 16, 2024
Esteemed Sotero,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

2/10 Terrible

Edmund

Stayed 1 night in Apr 2024
Response from Roberto on May 14, 2024
Esteemed Edmund ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything felt like home. I didnt want to leave!!!
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Esteemed Nicole,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

4/10 Poor

Edmund

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 24, 2024
Esteemed Edmund,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Good

Wael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just disappointed you have to pay for bottled water
Stayed 4 nights in Apr 2024
Response from Roberto on Apr 20, 2024
Esteemed Wael,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon. Thank you for your loyalty!

10/10 Excellent

Ibrahim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Esteemed Ibrahim,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, clean and comfortable rooms. Easy to walk or get a taxi to anywhere.
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Esteemed Karen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Yanick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport. And the staff especially at the all inclusive breakfasts were extremely polite....not to mention it was a feast for kings
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Esteemed Yanick,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

6/10 Okay

Prateek

Travelled with family
Liked: Cleanliness, staff & service
Property is in a good location with nice clean beach though it’s not swimmable. Pool and staff are great - polite, helpful . Fooding is average, they can level it up though the breakfast buffet is totally amazing with good options . The main issue with resort are the rooms themselves - they are old, kinda smelly with worn down rugs, the beds are uncomfortable and sofa bed completely unusable( we had to get rollaways but they were barely sleepable) and biggest issue is walls are super thin and you can hear all your neighbors. I think if they can update the rooms the property will become a lot more appealing and truly Marriott like.
Stayed 5 nights in Apr 2024
Response from Roberto on Apr 10, 2024
Esteemed Prateek ,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Marleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Roberto Sanchez on Apr 8, 2024
Esteemed Marleen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and poolside bar. Nice location, walking distance to the marina.
Stayed 5 nights in Mar 2024
Response from Roberto Sanchez on Apr 8, 2024
Esteemed Allison,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality at the Marriot was exceptional. We were always greeted with a smile and a “hello.” Everyone is very hard working and they all aim to make their guests happy and comfortable. The resort was clean and the grounds extraordinarily attractive. The pool was pristine and it was always enjoyable to take a walk along the beach. Any questions or concerns were immediately addressed and we always felt safe, welcome, and taken care of. A special shout out to Ramon who always greeted us with a smile and was eager to hail us a cab or help us with our suitcases. Also, Daniel from Vallarta Tours booked us 3 amazing tours that were unforgettable. The one thing that would make our stat even greater is if there were evening activities. After dinner, you’re on your own. We would definitely return to the Marriott!
Stayed 7 nights in Mar 2024
Response from Roberto Sanchez on Apr 5, 2024
Esteemed Andrea,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

carlos, simi valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Marriott PV, it was exactly what our family was looking for out Spring Break vacation. The location is the best as you have restaurants on site but at the same time if you walk out of the Hotel there are many resturantes and shopping that you can choose from.
Stayed 6 nights in Mar 2024
Response from Roberto sanchez on Apr 3, 2024
Esteemed Carlos,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Roberto on Apr 3, 2024
Esteemed Guest,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

2/10 Terrible

Heather

Travelled with family
Our room had mosquito the first night when we moved in. It was a nightmare stay in this 35 years old hotel. Everything needs upgrade.
Stayed 7 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Esteemed Heather,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Good

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and kind staff
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Esteemed Susanne,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

David

Travelled with partner
All staff was great especially Silvestre and the rest of his crew!!!!
Stayed 8 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Esteemed David,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Luciana

Travelled with family
Liked: Amenities
great hotel! , excellent service
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Esteemed Luciana,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Karen

Stayed 7 nights in Mar 2024
Response from Hotel Management on Apr 19, 2024
Esteemed Karen,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

Dulce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs upgrades
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 28, 2024
Esteemed Dulce,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities
good location.
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Esteemed Lin,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, safe and walking distance to Marina
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Esteemed Steve,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Rigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Esteemed Rigo,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Tanja

Travelled with family
Liked: Amenities
Great location, very friendly staff, excellent stay
Stayed 12 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Esteemed Tanja,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

6/10 Okay

Anurag

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 4 nights in a panoramic ocean view double room. Pros : It is a beautiful property with exceptional views Very clean Pool staff is very helpful Can easily book excursion at the property Pool and pool bar is amazing Coffee, ice cream cafe, bar all are very good. Cons Check in staff is not welcoming at all. Actually, not sure why but not helpful al all. You have to ask every details as well as explain them if any credits from Expedia. House keeping and room service is not consistent. Missed the service one day and you have to call multiple times for any extra accessaries You have to be sharp 9:00AM in case you like to get the good beach seats. Most are gone by 10:00AM Food is not good in any of the property restaurants. Overall 3.5 stars property.
Response from Hotel Management on Mar 25, 2024
Esteemed Anurag,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

4/10 Poor

Oscar

Disliked: Staff & service
Not really all inclusive
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Esteemed Oscar,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

8/10 Good

gary russell

Stayed 7 nights in Mar 2024
Response from Hotel Management on Apr 11, 2024
Esteemed Gary,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Bruno

Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 20, 2024
Esteemed Bruno,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property and people. Excellent restaurant choices and a breath-taking view of the ocean and surrounding area.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Esteemed Michael,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.

8/10 Good

Kimberly Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Esteemed Kimberly,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.

10/10 Excellent

Srikanth Yadav

Stayed 9 nights in Mar 2024
Response from Hotel Management on Apr 4, 2024
Esteemed Srikanth,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Marriott PV. The staff was terrific, the property was beautiful & it truly was a terrific stay. The rumor has it that they are going to make this an all inclusive resort. I really hope not; this place is perfect why change it! There are great restaurants in the area & Malacon/romantic area & it is fun to get off the property a bit. The property is about 20 minutes to the boardwalk with traffic. We used Uber for all of our rides & it was great.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Esteemed Andrea,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Susana

Stayed 6 nights in Mar 2024
Response from Hotel Management on Apr 3, 2024
Esteemed Susana,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice on the beach friendly staff. We didn't get the room we booked got downgraded no compensation
Stayed 6 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Esteemed Steve,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

Evelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Great placed to eat, beautiful pool, clean rooms and great staff:)
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 12, 2024
Esteemed Evelina,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Joseph

Stayed 7 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Esteemed Joseph,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

david joseph

I didnt like that I had believed i had purchased an all exclusive thru expedia , but when checking in , hotel said expedia did not get me all inclusive. So boo expedia , thanks for nothing
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Esteemed David,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness
This is not an all inclusive from what Expedia has it under. Overall the resort has beautiful views. I would highly recommend to get the details down before arriving as to what your package does and does not include directly from the resort. I highly recommend the spa.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Esteemed Jessica,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Esteemed Terry,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Sukhwinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay.. beautiful place to stay..!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 7, 2024
Esteemed Sukhwinder,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we’ve stayed here and it doesn’t disappoint. Staff are amazing, they cater to your every need. The views and the beach are wonderful. The pool is so big, you never bump into anyone. The food at the tequila bar is awesome. We really love this property and it’s a five minute walk to the marina.
Stayed 8 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Esteemed Carrie,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

Travis

Travelled with family
Liked: Property conditions & facilities
Like the courts and pool and beach. Didn’t like the soil testing that was going on for their future construction plans
Stayed 7 nights in Feb 2024
Response from Hotel Management on Mar 4, 2024
Esteemed Guest,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

8/10 Good

ABIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Hotel Management on Feb 26, 2024
Esteemed Abir,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was absolutely amazing. We were working and playing and there were plenty of great covered outdoor areas to do work. Everyone was so nice and hospitable. We are a vegan family and while it would’ve been great to have a few more options, the staff were very accommodating.
Stayed 7 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Esteemed Claire,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!