Hotels in Profarè, Laveno Mombello

"Le personnel à la réception était gentil, attentionné et courtois. Le restaurant de l’hôtel étant fermé, il nous a réservé une table à un restaurant à 5 minutes de marche de l’hôtel. Il nous a aidé avec l’impression des billets d’embarquement de notre avion. Le service de navette est efficace. La chambre était propre mais les oreillers un peu durs. Beaucoup de choix au déjeuner et le café était excellent. Somme tout, un hôtel idéal pour ceux qui veulent être proche de l’aéroport de Malpensa-Milan mais trop loin de la ville de Milan."

"The female employee at the check-in counter seems to be a little unkind."

"We had a wonderful experience at this hotel and highly recommend it. The breakfast offered a delicious variety and was the perfect way to start each morning. Having such a high-quality restaurant right on the property was incredibly convenient and exceeded my expectations for hotel dining. We would definitely to stay here again!""

"Love the location of the hotel. Pretty new hotel. Breakfast was abundant and excellent. Staff was super friendly. Five star."

"The breakfast menu is regular. "

"It's a very comfortable and pleasant hotel and which has a shuttle to Malpensa every 30 minutes"

"Good for a near airport stay."

"Very good location with walking distance from center city and restaurants."

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"