"Lack of communication from the owner/liaison about checking in, directions to the property. The property was impossible to find on a map. We were given coordinates the day of travelling. Access was difficult, many roads are narrow with no point of passing other vehicles safely. We rang liaison to say we had arrived, he appeared ten minutes later to open up. He briefly discussed our suite and said we had use of all facilities, if we needed anything to let him know but that he would message us...