- Disliked: Cleanliness, staff & service, property conditions & facilities
After driving for a few days from TX to ME, we needed a place to self quarantine for a couple weeks before meeting up with friends and family and moving forward with the purchase of our new home back in Maine. Online, this hotel appeared to be inexpensive and clean. Upon our arrival, we booked a room for one night in order to come up with a game plan for the next 2 weeks. After seeing the room, we were not comfortable with the cleanliness and smell of the room. It smelled like a room that had been smoked in for years and sheets appeared to be dirty. In our new world of COVID-19, this was very unsettling and we were not comfortable staying here. I approached the front desk about a refund so we could find another room somewhere else. The hotel refused even though the room was booked 10 minutes earlier and was unsatisfactory to us. I am not one to write reviews (good or bad) but was completely blown away by their attitude toward us and their lack of understanding. I will never stay at any other Quality Inn due to my experience here. Absolutely horrible.