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Best Western Freeport Inn – Avis

3 out of 5
Best Western Freeport Inn
31 US Route 1, Freeport, ME

Avis

7,8

Bien

Note de 10 – Excellent, d’après 342 avis sur 1000." "
Note de 8 – Bien, d’après 365 avis sur 1000." "
Note de 6 – Acceptable, d’après 147 avis sur 1000." "
Note de 4 – Médiocre, d’après 79 avis sur 1000." "
Note de 2 – Terrible, d’après 67 avis sur 1000." "

8,2/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

7,6/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

youssef

Voyage en famille
Points faibles : État et installations de l’hébergement
Checking in one place , rooms in a different place and if you want to use the outside pool you have to take again your car !!!!! And rooms are just ok ….very small bathroom and very small room to sit on the toilet !!!!!! Bed are small too…..so one night if you have a long trip to do …no more than that
Séjour de 2 nuits en août 2023
BW Guest Relations a répondu le 4 sept. 2023
Thank you for staying with us! We appreciate your feedback.

6/10 – Acceptable

Cathy

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
La piscine n’était pas fonctionnel, très décevant. Mais l’hôtel est propre et au goût du jour.
Séjour de 1 nuit en juillet 2023
Freeport Inn a répondu le 28 juill. 2023
Hello,Thank you for your response. I am sorry that you were dissapointed Our pool periodically goes down for testing and to maintain a proper ph balance. We are streamlining this now. We hope to see you in the future. The Best Western Guest Relations Team

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
besoin d'un peu d'attention, murs et portes assez minces le son se promène pas mal, wifi très ordinaire...
Séjour de 1 nuit en octobre 2019
Best Western Freeport Inn a répondu le 16 oct. 2019
Thank you for staying with us and we appreciate your feedback. We hope to see you again soon.

8/10 – Bien

Christophe

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2019
Best Western Freeport Inn a répondu le 16 août 2019
Thank you for staying with us.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2019
Best Western Freeport Inn a répondu le 14 août 2019
Thank you for choosing to stay with us. We hope you will visit with us again soon!

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
cambre tres bien renovee et fonctionnellle.nous etions hors saison et visiblement l amenagement et le menage exterieur n etaient pas completes
Séjour de 2 nuits en avril 2019
Best Western Freeport Inn a répondu le 23 avr. 2019
We are happy that you enjoyed your stay. Thank you for your feedback. We are glad that you noticed the improvements we have been making on the hotel. We do have plans to update the outside soon. We hope if you are in the area again that you would stop in for another visit. Hope to see you soon. Sincerely

10/10 – Excellent

claire

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2018
Best Western Freeport Inn a répondu le 19 août 2018
Thank you for the recent review of our hotel. We hope you visit with us again soon.

8/10 – Bien

kadija

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon qualité - prix
Agréable Hôtel, propre, personnel très sympathique. Chambres rénovées, ne pas se fier au bureau d’accueil qui lui est super vieillot. Bien situé, à 6 km du centre ville. Et sur le chemin vers Portland, environ 30 minutes.
Séjour de 4 nuits en août 2018
Best Western Freeport Inn a répondu le 16 août 2018
Merci pour votre récente visite à notre hôtel. Merci d'avoir laissé un commentaire sur notre hôtel et notre personnel. Nous espérons que si vous êtes dans la région, vous reviendrez pour une visite.

10/10 – Excellent

dalton, Ville de Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel récemment restaurer avec goût et de beaux matériaux.
Séjour de 1 nuit en juillet 2018
Best Western Freeport Inn a répondu le 10 août 2018
Merci de rester avec nous. Nous travaillons dur pour rendre nos invités heureux et apprécier vos commentaires. Merci pour votre récente critique. Nous sommes heureux que vous ayez apprécié votre séjour chez nous!

8/10 – Bien

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Small issue that ended well...
We needed accessible room unfortunately it didn't get thru and the room would had been on the 3rd floor without elevator. However they took arrangement and we got relocated to a room in a nearby hotel without charge. Great service.
Séjour de 1 nuit en juillet 2018
Best Western Freeport Inn a répondu le 6 août 2018
Thank you for completing the survey regarding your recent stay at our property. We are happy that you enjoyed your stay at our sister hotel. But, we apologize for the inconvenience of it all. Your business is very important to us and we value your feedback. By telling us what you liked about your stay or how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will do our best to fix the issues you experienced this time. We hope you will come back and see us again soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bien situé, cet hôtel est facilement accessible. Le restaurant LE CAFÉ est très bon et le personnel est très acceuillant.
Séjour de 2 nuits en avril 2018
Anne a répondu le 6 juin 2018
Merci beaucoup pour votre récente critique de notre hôtel. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour avec nous, et trouvé le café et les environs agréables. Nous sommes heureux d'entendre les bonnes critiques de notre personnel. Nous espérons que vous reviendrez avec nous la prochaine fois que vous serez dans la région. BestWestern Freeport Inn

8/10 – Bien

Eric

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Kristen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My husband and I stayed for a night because we came up for a comedy show. Everything in our room was clean and the staff were very friendly and welcoming. We would definitely stay here again!
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Katherine

Séjour de 2 nuits en mars 2024

8/10 – Bien

Tina

Voyage en famille
Stay was great until power went out. I understand it was not the hotels fault but it got cold sleeping and the blankets on the bed were not very heavy.
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Reggie

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was so friendly and very clean property👍
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Stella, Stow

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing special
Séjour de 1 nuit en mars 2024
Kellie a répondu le 18 mars 2024
Hello Stella,We appreciate the 5 star review and are glad you enjoyed your stay. We are under new ownership and management and are making changes daily to make our property an extremely special place to stay. We would love for you to come stay with us again in the future and see all the amazing changes that are in the works. Thank you for staying with us and we look forward to seeing you again. Guest service agent,Kellie L.

8/10 – Bien

Brian

Points forts : Propreté, service et personnel
Where it is located, still part of nature noturbanized
Séjour de 1 nuit en mars 2024
Dustin F a répondu le 13 mars 2024
The property and local wildlife are truly remarkable Brian. I'm glad you enjoyed your stay and we hope to see you again !

2/10 – Terrible

Franceen

Voyage de couple
Points forts : Service et personnel
It was away from traffic noise in the woodland side so nice but normally Best Western's offer a breakfast or some Beverages and continental breakfast in the early mornings and nothing not even coffee, Was a breakfast apart from the Hotel but nothing was free not a cup of coffee or tea. we travelled all the way to Florida with Best Western and they all had something to accomodate the travelers. Will not stay their again.
Séjour de 1 nuit en février 2024
Laura a répondu le 6 mars 2024
Thank you for your feedback, Franceen. We regret that your stay was not as expected. Your comments are very important to us as we continually work to improve our guest experiences. We do offer complimentary coffee in the lobby area, sorry your missed seeing it.Please know we are under new ownership/management and are looking to re introduce a breakfast offering at our location. Thank you for stating with us.

6/10 – Acceptable

christine

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Service et personnel, commodités
The room was clean although there was hair in the bathtub drain which I removed…. The staff at the reception were very nice. The people staying in the above us were very noisy during the night ( from 1:45 to 4:00 am ughhhhh) it was very annoying. If it was not for that we would of had a nice stay. When I returned the room key the next morning , there was no one at the front desk for me to complain to.
Séjour de 1 nuit en mars 2024
Dustin F. - Guest Services Manager a répondu le 4 mars 2024
Hello Christine , Thank you for the feedback . I apologize you had some noisy folks above you. If you would like to discuss your stay further feel free to reach out to me directly.

10/10 – Excellent

Judy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Dustin F. a répondu le 4 mars 2024
JudyThank you for the nice review. We hope you will stay with us again in the future .

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 9 nuits en janvier 2024
Dustin F - Guest Services Manager a répondu le 21 févr. 2024
Daniel - Thank you for the great review ! We appreciate your business.

10/10 – Excellent

Roland, Sandy Point

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Dustin F - Guest Services Manager a répondu le 21 févr. 2024
Thank you Roland for the great feedback .

10/10 – Excellent

Shirley

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great room
Easy check in and out. Room was easy to find and there were minimal steps to the 3rd floor as the building is on a hill. Very clean, bed comfortable, quiet location, close to freeport if you want to shop the outlets. The cafe on the property serves homemade meals that are large and delicious. There was just no downside, and we definitely will stay there again when in the area.
Séjour de 1 nuit en janvier 2024
Dustin F - Guest Services Manager a répondu le 21 févr. 2024
Shirley,Thank you so much for such a nice review. We hope to see you again soon !

10/10 – Excellent

Lanette

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
clean and cozy in winter
it was clean and great service! only comfort feedback would be more pillows and fuller pillows
Séjour de 3 nuits en janvier 2024
Dustin F - Guest Services Manager a répondu le 21 févr. 2024
Lanette,Thank you for your feedback. We appreciate you!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Dustin F - Guest Services Manager a répondu le 21 févr. 2024
Thank you so much for your review . We look forward to seeing you again soon .

8/10 – Bien

Pam

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property has just changed hands. The new Mgt. company seems to want to make improvements. The front desk clerks were friendly and helpful. My room was clean but had a disinfectant smell to it. They need to replace the heating units because it was either too hot or too cold. The shower pressure was great as was having a good sized refrigerator, microwave and Kerrig coffee maker in the room. There is a breakfast restaurant on the property. I didn’t try it but it was always busy when I drove by. All that to say I was happy with this hotel and would stay here again.
Séjour de 2 nuits en janvier 2024
Dustin F - Guest Services Manager a répondu le 16 janv. 2024
Pam - Thank you for the kind review . I will take note of your recommendations so we can better serve our guests in the future. I want to thank you for staying with us at the Freeport Inn Best Western and I hope we see you again !

8/10 – Bien

Christopher

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Dustin F - Guest Services Manager a répondu le 16 janv. 2024
Christopher, Thank you for your feedback. We hope you will stay with us again .

10/10 – Excellent

Debbie

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Dustin F - Guest Services Manager a répondu le 16 janv. 2024
Debbie, Thank you for such a great review ! We hope to see you again soon !

2/10 – Terrible

Joseph

Points forts : Commodités
Nice property room is great staff is awesome especially the gm
Séjour de 6 nuits en décembre 2023
Dustin F - Guest Services Manager a répondu le 24 déc. 2023
Joseph, Im confused as your feedback is great but you scored us 1 out of 5. Let me know if I can be of assistance.

8/10 – Bien

Helene

Voyage en famille
Points forts : Service et personnel
Good Recovery!
Unfortunately, we did not arrive until 2am and the office was closed. Our card was still charged for the room. We were not happy as we had to hunt down a place to stay. However, the next morning we returned to the office to ask to credit the room back to our card and the assistant manager was super helpful and made it happen. He was apologetic and even made hot chocolate for my son. Definitely call ahead if you plan to arrive after 1:30am to let them know. If we're in the area again, we will definitely stay here.
Séjour de 1 nuit en décembre 2023
Dustin F - Guest Services Manager a répondu le 21 déc. 2023
Helen, Thank you SO much for the feedback. I'm sorry your visit started off rocky, but we were able to rectify and leave you feeling good about your experience. It was an absolute pleasure meeting you and your family and I genuinely hope we see you again at the Best Western Freeport Inn.

10/10 – Excellent

Ingri

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Power Outage
We spent a lovely, one night, at the BW in Freeport, ME due to a power outage. The staff could not have been more helpful, and welcoming!
Séjour de 1 nuit en décembre 2023
Dustin F - Guest Services Manager a répondu le 21 déc. 2023
Thank you so much ! We have an excellent team here and I am glad we made your not so nice situation a little better.

10/10 – Excellent

Hadley, Las Vegas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Dustin F - Guest Services Manager a répondu le 21 déc. 2023
Thank you so much for your feedback ! We hope to see you again soon at the Best Western Freeport Inn.

10/10 – Excellent

Donna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It has been several years since we have been in Freeport overnight and stayed at this hotel. We were pleasantly surprised at the renovations that have been done and the BIG improvement of the property and especially the room!! All were very new looking, and clean!! The Staff was very helpful and professional.
Séjour de 1 nuit en décembre 2023
Dustin F - Guest Services Manager a répondu le 21 déc. 2023
Thank you so much I will share your feedback with the BWFI team . We hope to see you again !

10/10 – Excellent

john, Plymouth

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We have stayed here several times. It is convenient for our trips Clean, reasonable ,friendly Never had a bad stay
Séjour de 1 nuit en décembre 2023
Dustin F - Guest Services Manager a répondu le 9 déc. 2023
John,Thank you so much for your feedback ! We appreciate your business and hope to see you again soon.

4/10 – Médiocre

Basil

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
The television did work, but, the Directv did not . Consequently we could not watch any television. There was no paper or pen in the room to leave housekeeping a not that there was no television reception. There was no breakfast served because it is located beside a cafe. there was a waiting line of over a dozen people waiting to get in for breakfast. 25 degrees outside so we left.
Séjour de 1 nuit en décembre 2023
Dustin F. a répondu le 8 déc. 2023
Hello, I apologize for the inconvenience experienced with the television. Did you notify anyone at the front desk so we could attempt to resolve the issue? I do not see any calls recorded. The majority of the time we can get the television running in no time and in the instance we cannot we are happy to provide you a new room with working cable. I hope you will stay with us again and give us another chance. If I can be of any assistance please feel free to reach out . Dustin F.Guest Services Manager

8/10 – Bien

Karin, Ringgold

It was clean, comfortable and reasonably priced. It was close enough to LLBean and other shops for sparkle weekend.
Séjour de 2 nuits en décembre 2023
Dustin F. a répondu le 8 déc. 2023
Thank you for the sparkling review !

10/10 – Excellent

Sheila

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Dustin F - Guest Services Manager a répondu le 21 déc. 2023
Thank you so much !

10/10 – Excellent

Scot

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room very clean and comfortable. Friendly and welcoming staff. Freeport Cafe next door where you can get an excellent breakfast.
Séjour de 1 nuit en novembre 2023
Dustin F - Guest Services Manager a répondu le 29 nov. 2023
Thank you so much for the great review. I will share this with the staff at BW Freeport Inn and we hope to see you again in the future !

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very nice property
Séjour de 2 nuits en novembre 2023
Dustin F - Guest Services Manager a répondu le 29 nov. 2023
Thank you so much for your review ! We appreciate you staying with us and look forward to serving you again in the future .

8/10 – Bien

Giuseppe

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
Dustin F - Guest Services Manager a répondu le 29 nov. 2023
Thank you so much for the review !

6/10 – Acceptable

Susan

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
Dustin F - Guest Services Manager a répondu le 29 nov. 2023
Susan,I am sorry we did not meet your expectations during your stay with us. I would be happy to speak to you in regards to areas of improvement we can learn from . Thank you for choosing to stay with us and I hope we will get another opportunity to meet your expectations .

10/10 – Excellent

Veronique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2023
Dustin F. a répondu le 8 déc. 2023
Thank you so much for this review. I will share your feedback with our staff .

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Very nice hotel. Comfortable, clean, and good location
Séjour de 1 nuit en novembre 2023
Dustin F. a répondu le 8 déc. 2023
Thank you so much ! We hope to see you again in the future and thank you for staying with us at the Best Western Freeport Inn.

8/10 – Bien

Grant

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked two rooms, front desk moved us to adjacent owned building in order for the rooms to be next to each other. Professional staff. Thought breakfast was included, but found after arrival that breakfast was available from the restaurant nearby - a bit disappointed about that.
Séjour de 1 nuit en octobre 2023
The BW Team a répondu le 27 oct. 2023
Hello,Thank you for staying with us. We appreciate your feedback.

4/10 – Médiocre

Joseph

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
In the middle of the night found thousands of tiny ants all over the bathroom floor! It was disgusting! The bathroom floor had not been cleaned there were coffee stains everywhere! The sink stop would not work in the bathroom sink! The room door lock continually jammed in the open position! When checking out informed front staff who complained that they could do nothing since it was booked through Expedia. She did take $20. Off the bill but again said because it was booked through Expedia she could not do anything more! Ridiculous!!
Séjour de 1 nuit en octobre 2023
The BW Team a répondu le 27 oct. 2023
Hello,We apologize once again for the things that you encountered. We take this seriously and it is not our normal room standards. We use this informatin to make corrections and improve services. We hope you will jpin us agin to show how wonderful a stay here can be. Thank you and apologies again.

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
nice
as advertised. Very clean and comfortable stay. would return
Séjour de 1 nuit en octobre 2023
The BW Team a répondu le 27 oct. 2023
Hello,Thank you for staying with us. We appreciate our feedback.

8/10 – Bien

Gerald

Voyage en famille
Points forts : Commodités
Nice facility. Housekeeping could improve.
Séjour de 2 nuits en octobre 2023
t a répondu le 27 oct. 2023
Hello,Thank you for staying with us. we appreciate your feedback.

10/10 – Excellent

Beth

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room was updated, clean, and spacious. Large fridge. Quiet heat/air system. Friendly staff.
Séjour de 1 nuit en octobre 2023
The BW Team a répondu le 22 oct. 2023
Hello,Thank you fro staying with us. We appreciate your feedback.

8/10 – Bien

Alida

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Comfortable, clean, comfortable bed
Séjour de 1 nuit en octobre 2023
The BW Team a répondu le 22 oct. 2023
Hello,Thank you for staying with us. We value your feedback. We hope to see you in the fututre.