Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Scenic View)
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Reviews of Best Western Freeport Inn

3 out of 5
Best Western Freeport Inn
31 US Route 1, Freeport, ME

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 1001 reviews" "
Rating 8 - Good. 367 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised at the updated room and calm area. Only real issue was the unit upstairs - we were on the 1st floor and you could hear every single step from above and thumping all night. Not sure if sound proofing is needed or if the people were just super heavy-footed but unfortunately it ruined 2/3 nights for us. We would definitely stay here again though - would just recommend asking for a top floor unit.
Stayed 3 nights in May 2024

6/10 Okay

Luke

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Noisey
Stayed 1 night in May 2024

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for a night because we came up for a comedy show. Everything in our room was clean and the staff were very friendly and welcoming. We would definitely stay here again!
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Stayed 1 night in Apr 2024

4/10 Poor

Katherine

Stayed 2 nights in Mar 2024

8/10 Good

Tina

Travelled with family
Stay was great until power went out. I understand it was not the hotels fault but it got cold sleeping and the blankets on the bed were not very heavy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Reggie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and very clean property👍
Stayed 1 night in Mar 2024

10/10 Excellent

Stella, Stow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special
Stayed 1 night in Mar 2024
Response from Kellie on Mar 18, 2024
Hello Stella,We appreciate the 5 star review and are glad you enjoyed your stay. We are under new ownership and management and are making changes daily to make our property an extremely special place to stay. We would love for you to come stay with us again in the future and see all the amazing changes that are in the works. Thank you for staying with us and we look forward to seeing you again. Guest service agent,Kellie L.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Where it is located, still part of nature noturbanized
Stayed 1 night in Mar 2024
Response from Dustin F on Mar 13, 2024
The property and local wildlife are truly remarkable Brian. I'm glad you enjoyed your stay and we hope to see you again !

2/10 Terrible

Franceen

Travelled with partner
Liked: Staff & service
It was away from traffic noise in the woodland side so nice but normally Best Western's offer a breakfast or some Beverages and continental breakfast in the early mornings and nothing not even coffee, Was a breakfast apart from the Hotel but nothing was free not a cup of coffee or tea. we travelled all the way to Florida with Best Western and they all had something to accomodate the travelers. Will not stay their again.
Stayed 1 night in Feb 2024
Response from Laura on Mar 6, 2024
Thank you for your feedback, Franceen. We regret that your stay was not as expected. Your comments are very important to us as we continually work to improve our guest experiences. We do offer complimentary coffee in the lobby area, sorry your missed seeing it.Please know we are under new ownership/management and are looking to re introduce a breakfast offering at our location. Thank you for stating with us.

6/10 Okay

christine

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
The room was clean although there was hair in the bathtub drain which I removed…. The staff at the reception were very nice. The people staying in the above us were very noisy during the night ( from 1:45 to 4:00 am ughhhhh) it was very annoying. If it was not for that we would of had a nice stay. When I returned the room key the next morning , there was no one at the front desk for me to complain to.
Stayed 1 night in Mar 2024
Response from Dustin F. - Guest Services Manager on Mar 4, 2024
Hello Christine , Thank you for the feedback . I apologize you had some noisy folks above you. If you would like to discuss your stay further feel free to reach out to me directly.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dustin F. on Mar 4, 2024
JudyThank you for the nice review. We hope you will stay with us again in the future .

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Dustin F - Guest Services Manager on Feb 21, 2024
Daniel - Thank you for the great review ! We appreciate your business.

10/10 Excellent

Roland, Sandy Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dustin F - Guest Services Manager on Feb 21, 2024
Thank you Roland for the great feedback .

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Easy check in and out. Room was easy to find and there were minimal steps to the 3rd floor as the building is on a hill. Very clean, bed comfortable, quiet location, close to freeport if you want to shop the outlets. The cafe on the property serves homemade meals that are large and delicious. There was just no downside, and we definitely will stay there again when in the area.
Stayed 1 night in Jan 2024
Response from Dustin F - Guest Services Manager on Feb 21, 2024
Shirley,Thank you so much for such a nice review. We hope to see you again soon !

10/10 Excellent

Lanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and cozy in winter
it was clean and great service! only comfort feedback would be more pillows and fuller pillows
Stayed 3 nights in Jan 2024
Response from Dustin F - Guest Services Manager on Feb 21, 2024
Lanette,Thank you for your feedback. We appreciate you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Dustin F - Guest Services Manager on Feb 21, 2024
Thank you so much for your review . We look forward to seeing you again soon .

8/10 Good

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has just changed hands. The new Mgt. company seems to want to make improvements. The front desk clerks were friendly and helpful. My room was clean but had a disinfectant smell to it. They need to replace the heating units because it was either too hot or too cold. The shower pressure was great as was having a good sized refrigerator, microwave and Kerrig coffee maker in the room. There is a breakfast restaurant on the property. I didn’t try it but it was always busy when I drove by. All that to say I was happy with this hotel and would stay here again.
Stayed 2 nights in Jan 2024
Response from Dustin F - Guest Services Manager on Jan 16, 2024
Pam - Thank you for the kind review . I will take note of your recommendations so we can better serve our guests in the future. I want to thank you for staying with us at the Freeport Inn Best Western and I hope we see you again !

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dustin F - Guest Services Manager on Jan 16, 2024
Christopher, Thank you for your feedback. We hope you will stay with us again .

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dustin F - Guest Services Manager on Jan 16, 2024
Debbie, Thank you for such a great review ! We hope to see you again soon !

2/10 Terrible

Joseph

Liked: Amenities
Nice property room is great staff is awesome especially the gm
Stayed 6 nights in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 24, 2023
Joseph, Im confused as your feedback is great but you scored us 1 out of 5. Let me know if I can be of assistance.

8/10 Good

Helene

Travelled with family
Liked: Staff & service
Good Recovery!
Unfortunately, we did not arrive until 2am and the office was closed. Our card was still charged for the room. We were not happy as we had to hunt down a place to stay. However, the next morning we returned to the office to ask to credit the room back to our card and the assistant manager was super helpful and made it happen. He was apologetic and even made hot chocolate for my son. Definitely call ahead if you plan to arrive after 1:30am to let them know. If we're in the area again, we will definitely stay here.
Stayed 1 night in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 21, 2023
Helen, Thank you SO much for the feedback. I'm sorry your visit started off rocky, but we were able to rectify and leave you feeling good about your experience. It was an absolute pleasure meeting you and your family and I genuinely hope we see you again at the Best Western Freeport Inn.

10/10 Excellent

Ingri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power Outage
We spent a lovely, one night, at the BW in Freeport, ME due to a power outage. The staff could not have been more helpful, and welcoming!
Stayed 1 night in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 21, 2023
Thank you so much ! We have an excellent team here and I am glad we made your not so nice situation a little better.

10/10 Excellent

Hadley, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 21, 2023
Thank you so much for your feedback ! We hope to see you again soon at the Best Western Freeport Inn.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been several years since we have been in Freeport overnight and stayed at this hotel. We were pleasantly surprised at the renovations that have been done and the BIG improvement of the property and especially the room!! All were very new looking, and clean!! The Staff was very helpful and professional.
Stayed 1 night in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 21, 2023
Thank you so much I will share your feedback with the BWFI team . We hope to see you again !

10/10 Excellent

john, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several times. It is convenient for our trips Clean, reasonable ,friendly Never had a bad stay
Stayed 1 night in Dec 2023
Response from Dustin F - Guest Services Manager on Dec 9, 2023
John,Thank you so much for your feedback ! We appreciate your business and hope to see you again soon.

4/10 Poor

Basil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The television did work, but, the Directv did not . Consequently we could not watch any television. There was no paper or pen in the room to leave housekeeping a not that there was no television reception. There was no breakfast served because it is located beside a cafe. there was a waiting line of over a dozen people waiting to get in for breakfast. 25 degrees outside so we left.
Stayed 1 night in Dec 2023
Response from Dustin F. on Dec 8, 2023
Hello, I apologize for the inconvenience experienced with the television. Did you notify anyone at the front desk so we could attempt to resolve the issue? I do not see any calls recorded. The majority of the time we can get the television running in no time and in the instance we cannot we are happy to provide you a new room with working cable. I hope you will stay with us again and give us another chance. If I can be of any assistance please feel free to reach out . Dustin F.Guest Services Manager

8/10 Good

Karin, Ringgold

It was clean, comfortable and reasonably priced. It was close enough to LLBean and other shops for sparkle weekend.
Stayed 2 nights in Dec 2023
Response from Dustin F. on Dec 8, 2023
Thank you for the sparkling review !

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dustin F - Guest Services Manager on Dec 21, 2023
Thank you so much !

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and comfortable. Friendly and welcoming staff. Freeport Cafe next door where you can get an excellent breakfast.
Stayed 1 night in Nov 2023
Response from Dustin F - Guest Services Manager on Nov 29, 2023
Thank you so much for the great review. I will share this with the staff at BW Freeport Inn and we hope to see you again in the future !

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property
Stayed 2 nights in Nov 2023
Response from Dustin F - Guest Services Manager on Nov 29, 2023
Thank you so much for your review ! We appreciate you staying with us and look forward to serving you again in the future .

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dustin F - Guest Services Manager on Nov 29, 2023
Thank you so much for the review !

6/10 Okay

Susan

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dustin F - Guest Services Manager on Nov 29, 2023
Susan,I am sorry we did not meet your expectations during your stay with us. I would be happy to speak to you in regards to areas of improvement we can learn from . Thank you for choosing to stay with us and I hope we will get another opportunity to meet your expectations .

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dustin F. on Dec 8, 2023
Thank you so much for this review. I will share your feedback with our staff .

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel. Comfortable, clean, and good location
Stayed 1 night in Nov 2023
Response from Dustin F. on Dec 8, 2023
Thank you so much ! We hope to see you again in the future and thank you for staying with us at the Best Western Freeport Inn.

8/10 Good

Grant

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two rooms, front desk moved us to adjacent owned building in order for the rooms to be next to each other. Professional staff. Thought breakfast was included, but found after arrival that breakfast was available from the restaurant nearby - a bit disappointed about that.
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 27, 2023
Hello,Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In the middle of the night found thousands of tiny ants all over the bathroom floor! It was disgusting! The bathroom floor had not been cleaned there were coffee stains everywhere! The sink stop would not work in the bathroom sink! The room door lock continually jammed in the open position! When checking out informed front staff who complained that they could do nothing since it was booked through Expedia. She did take $20. Off the bill but again said because it was booked through Expedia she could not do anything more! Ridiculous!!
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 27, 2023
Hello,We apologize once again for the things that you encountered. We take this seriously and it is not our normal room standards. We use this informatin to make corrections and improve services. We hope you will jpin us agin to show how wonderful a stay here can be. Thank you and apologies again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
as advertised. Very clean and comfortable stay. would return
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 27, 2023
Hello,Thank you for staying with us. We appreciate our feedback.

8/10 Good

Gerald

Travelled with family
Liked: Amenities
Nice facility. Housekeeping could improve.
Stayed 2 nights in Oct 2023
Response from t on Oct 27, 2023
Hello,Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was updated, clean, and spacious. Large fridge. Quiet heat/air system. Friendly staff.
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 22, 2023
Hello,Thank you fro staying with us. We appreciate your feedback.

8/10 Good

Alida

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, comfortable bed
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 22, 2023
Hello,Thank you for staying with us. We value your feedback. We hope to see you in the fututre.

6/10 Okay

Lorraine, Southington

Travelled with partner
Liked: Cleanliness
no one cleaned our room, they did not replenish our coffee and tea.
Stayed 2 nights in Oct 2023
Response from The BW Team on Oct 20, 2023
Hello,Thank you for staying with us. We apologize for the issue that you encounteres and will use your feedback to improve. If you wish to discuss this further, please reach out to us.Thank you,The BW Team

10/10 Excellent

Elizmary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 20, 2023
Hello,Thank you for staying with us. We appreciate your feedback. We hope to see you in the future.The BW Team

8/10 Good

Patricia, Lincolnville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not expect there to be two separate buildings, one with the reception/office, the other down the road. No on-site staff was disconcerting. But when we did have problem, with a flickering light fixture that would not turn off, and called the "front desk" in the other building, a person quickly arrived. The person was helpful, very professional, and kind.
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 20, 2023
Hello,Thank you for staying with us. We appreciate your feedback. We hope to see you in the future.The BW Team

6/10 Okay

Denise

Travelled with family
Liked: Staff & service
Stayed at this property for 4 nights. Overall the room was good, fair amount of room for 3 adults & beds comfy enough. Unfortunately there were a lot of fruit flies (most likely the time of year), and there were small ants in the bathroom. However, the front staff were very friendly and helpful.
Stayed 4 nights in Oct 2023
Response from The BW Team on Oct 15, 2023
Hello,Thank you for staying with us. We greatly appreciate your feedback.

8/10 Good

MINGNING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 15, 2023
Hello,Thank you for staying with us. We value your input.

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good zero issues but nothing special
Stayed 1 night in Oct 2023
Response from The BW Team on Oct 15, 2023
Hello,Thank you for staying with us. We value your input.