Lobby

Reviews of Red Hawk Resort & Casino

4 out of 5
Red Hawk Resort & Casino
1 Red Hawk Pkwy, Placerville, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 80 reviews" "
Rating 8 - Good. 13 out of 80 reviews" "
Rating 6 - Okay. 5 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 0 out of 80 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

arasselli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great surprise! I didn’t know it was going to be such a nice and clean place. Highly recommend
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Ty on May 10, 2024
We are delight to hear you enjoyed your stay. Thank you!

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in May 2024
Response from Ty on May 9, 2024
Hi Jillian! We are glad you to hear you enjoyed your visit!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ty on May 9, 2024
Thank you, William!

10/10 Excellent

antony, st ives

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little find on our Drive south from Lake Tahoe towards Yosemite. Very new facility so the quality and finish of all of the rooms was great.
Stayed 1 night in Apr 2024
Response from Ty on May 2, 2024
We are delighted to hear that you enjoyed your stay. We hope you stop to visit us on your next drive to Yosemite.

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Very comfortable, buffet very good and affordable, full of excitement to enjoy/try if you choose
Stayed 1 night in Apr 2024
Response from Ty on Apr 25, 2024
We are delighted to hear that you enjoyed your stay. Thank you for choosing to stay with us, William!

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the new resort and was impressed by the cleanliness of the facilities and rooms. The spaciousness of the room and the comfort of the bed made for a relaxing stay. The pool area was a bit small but our kids enjoy it. I was a bit disappointed by the outdated TV in the room. In today's age, especially with the high rate charged, I expected a better TV experience, such as a smart TV. Overall, it was a pleasant stay, but an upgrade to the TV would greatly enhance the experience.
Stayed 1 night in Apr 2024
Response from Raj on Apr 21, 2024
Thank you for your kind words. We're thrilled that you enjoyed your stay, especially the comfort of the bed and room cleanliness. We'll definitely look into improving the TV experience for your next visit. Your feedback means a lot to us.

10/10 Excellent

Kattie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, beautiful view, is very clean, and connected to the casino.
Stayed 1 night in Apr 2024
Response from Ty on Apr 18, 2024
Thank you, Kattie! We appreciate you taking the time to share your feedback.

10/10 Excellent

Andrew

Stayed 5 nights in Apr 2024
Response from Ty on May 9, 2024
Andrew, we appreciate you taking the time to share your rating. Thank you!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really good and the hotel was really clean and pretty much brand new, we really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Ty on Apr 12, 2024
Thank you, Kevin! We appreciate your feedback. We can't wait to see you again!

10/10 Excellent

xavier

Stayed 1 night in Apr 2024
Response from Ty on May 2, 2024
Thank you for taking a moment and sharing your rating!

10/10 Excellent

Johnny

Liked: Staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024
Response from Ty on Apr 9, 2024
Thank you for sharing your love for us, Johnny!

10/10 Excellent

Daymon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are amazing. Huge Casino. Need to figure out the Buffet as it was completely over-crowded. Great place though.
Stayed 1 night in Apr 2024
Response from Ty on Apr 4, 2024
Thank you for sharing your feedback, as it is greatly valued. We are constantly looking for ways to improve our guests' experience and your feedback helps us know which areas to improve. Thank you, Daymon! We hope to see you again.

10/10 Excellent

jason

Stayed 1 night in Apr 2024
Response from Ty on Apr 25, 2024
We appreciate you taking the time to share your rating. Thank you, Jason!

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ty on Apr 4, 2024
Thank you for taking the time to share your rating!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful with great views and an outstanding staff!!
Stayed 1 night in Apr 2024
Response from Ty on Apr 3, 2024
Thank you, Bruce! We are glad you enjoyed the scenic views our property offers.

10/10 Excellent

Billy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, wonderful amenities, spacious elegant rooms, and friendly staff!
Stayed 1 night in Mar 2024
Response from Ty on Mar 30, 2024
Thank you for sharing your experience. We are delighted to hear that you enjoyed your visit.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean staff was polite and helpful.
Stayed 1 night in Mar 2024
Response from Ty on Mar 26, 2024
Thank you, Daniel! We look forward to assisting you again.

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking inconvenient for elders, stuffy casino too much smoke from ciggerrets
Stayed 1 night in Feb 2024
Response from Raj on Feb 23, 2024
Thank you for sharing your feedback with us. We have noted your dissatisfaction and apologize for any inconvenience you experienced. We offer complimentary valet parking as well as parking facilities, and we appreciate this opportunity to learn and improve. Your comments will be valuable as we continue to renovate and enhance our services for all our guests.

6/10 Okay

GEORGE

Travelled with partner
Liked: Cleanliness
nice size room but no microwave and no room service unless you stay more than 3 nights.
Stayed 3 nights in Feb 2024
Response from Raj on Feb 23, 2024
Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the availability of microwaves and the limitations on room service for shorter stays. We will certainly take your suggestions into consideration as we strive to improve our services and amenities for all our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Judith

Travelled with group
Our room was great. The bathroom was beautiful. Enjoyed our short stay.
Stayed 1 night in Feb 2024
Response from Athena on Feb 24, 2024
Thank you so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!! I have no complaints!! I stayed 3 nights and from the moment I drove up and met the valet Nicolas to the moment I checked out, I felt safe, comfortable and secure. The views from the hotel are absolutely breathtaking!!!
Stayed 3 nights in Jan 2024
Response from Ty on Feb 7, 2024
Thank you, Judy!!! Glad to hear that you had a wonderful time. Can't wait to see you again!

8/10 Good

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe and room was clean. Didn't like that all the restaurants weren't open when we stayed.
Stayed 1 night in Jan 2024
Response from Ty on Feb 7, 2024
Cleanliness and safety are our top priority. We are glad to hear that we have met you expectations. We value your feedback regarding our restaurant hours. We are always looking for ways to improve and your feedback helps. Thank you, Mary!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very nice and a pleasure to deal with. Rooms were clean and comfortable, 5 star stay
Stayed 2 nights in Jan 2024
Response from Ty on Feb 7, 2024
Thank you, Robert! Glad to hear you enjoyed your stay. Hope to see you soon.

10/10 Excellent

Mario, Antioch

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall, the hotel impressed with its updated facilities, offering a modern and comfortable stay. However, a minor setback was encountered when discovering two used bandaids in an otherwise clean shower.
Stayed 1 night in Jan 2024
Response from Ty on Feb 7, 2024
Thank you for your feedback. We strive to ensure that our guest have a clean comfortable stay. We apologize for the incident and will do all that we can so that it will not happen again.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Ty on Mar 22, 2024
We're delighted to hear that you enjoyed your stay! Thank you.

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Athena on Feb 24, 2024
Thanks for sharing your rating with us and the community. - it's much appreciated and we hope to see you again soon!

10/10 Excellent

Rose

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Athena on Feb 24, 2024
Thanks so much for taking the time to leave us a 5-star rating- it's much appreciated!

10/10 Excellent

todd

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Athena on Feb 24, 2024
Thanks so much for taking the time to leave us a 5-star review - it's much appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Clean hotel. Very comfortable and quiet rooms are a nice size and the shower was amazing. Away from the hustle of the casino. Good customer service from valet to Bell to east check in. Can’t wait until it gets warmer to stay and try out the pool.
Stayed 1 night in Jan 2024
Response from Ty on Feb 7, 2024
Looks like you were able to capture some of our breathtaking views while you were here. We are happy to know that you enjoyed your stay. See you in the warmer months!

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Athena on Feb 24, 2024
Thanks so much for taking the time to leave us a 5-star rating- it's much appreciated!

10/10 Excellent

Angelo

Stayed 1 night in Jan 2024
Response from Ty on Jan 15, 2024
Hello Angelo! Glad to see that you enjoyed your stay. We hope that you will visdit us again.

10/10 Excellent

Jerry

Stayed 1 night in Jan 2024
Response from Ty on Jan 15, 2024
Hi Jerry! We are glad you enjoyed your stay with us. Thank you for choosing us!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ty on Jan 15, 2024
Thank you for posting this breathtaking view from your room. Our property is surrounded by beautiful views and we are glad that you enjoyed them.

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Amazing staff from the minute we pulled up to valet, baggage attendant and front desk staff. They were so friendly and attentive. They made us feel right at home. Rooms were super clean, lots of space, shower had alot of space,beautiful view. The apex (fun zone ) was really nice, clean, food was very good for a american grill type food.
Stayed 1 night in Jan 2024
Response from Ty on Jan 15, 2024
Kristina, we are elated to hear that you had an amazing visit. We try our best to make our guest feel welcomed from the time they arrive until the time they leave. Thank you for staying with us!

10/10 Excellent

RYAN VERNELL

Stayed 1 night in Dec 2023
Response from Athena on Feb 24, 2024
Thanks so much for taking the time to leave us a 5-star rating - it's much appreciated!

6/10 Okay

Marcie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Kids Quest was wonderful. Our kids really enjoyed that and the go carts in the Apex. They control your go cart speed though and that was a bummer for my son who got stuck going slower than his younger sister and he was driving very carefully. Shortage of staffing in the Apex and restaurants. Virtual reality in apex wasn’t running for the 3 days we were there. Steakhouse wasn’t open nor was the buffet restaurant. No map, so we didn’t know there was a nonsmoking casino floor until our last day there. Good time, but can’t say we would go back.
Stayed 2 nights in Dec 2023
Response from Raj on Feb 26, 2024
We're sorry to hear about your less than perfect experience in our restaurant, but we're thrilled to hear that you enjoyed go carts in APEX. Your feedback is valuable to us, and we'll use it to improve our dining experience. We hope you'll give us another chance to impress you in the future.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ty on Dec 18, 2023
Thank you for choosing to stay with us.

10/10 Excellent

Josephine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Place was perfect felt like a vacation when I only lived 45 min away.
Stayed 1 night in Dec 2023
Response from Ty on Dec 18, 2023
We are glad to hear you enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

Eliud, Watsonville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel!
Stayed 1 night in Dec 2023
Response from Ty on Dec 18, 2023
Thank you for the positive feedback!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Ty on Dec 18, 2023
We are glad you enjoyed your stay!

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike except the high price.
Stayed 3 nights in Nov 2023
Response from Ty on Dec 18, 2023
Thank you for choosing to sty with us. Looking forward to seeing you again.

10/10 Excellent

Sharrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ty on Nov 29, 2023
Thank you, Sharrie!

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the employees, particularly Cindy (I believe, worked night shift on Thanksgiving night into Friday morning) we're absolutely amazing and every single one of them including security greeted us the many times we entered and exited the hotel. We were there with young kids to visit family nearby so didn't gamble, but visited the kids center twice for bowling and arcade games. The kids center is on opposite side of the casino from the hotel, so although you have to walk thru the casino to reach the "fun" area for kids, it made for a super quiet stay at the hotel which I appreciated. The hotel room was very clean and again, the staff offered multiple times to provide anything we may have needed. All around, 5/5 stars!
Stayed 2 nights in Nov 2023
Response from Ty on Nov 29, 2023
Hi Nicole, we are delighted to hear that you enjoyed your time at our resort! We strive to provide a fun welcoming experience for all ages. We value your feedback.

10/10 Excellent

Sharon, Burlingame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ty on Nov 29, 2023
Thank you, Sharon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff are wonderful. The casino was not usable due to the smoke.
Stayed 1 night in Nov 2023
Response from Ty on Nov 29, 2023
Hi Bruce! Thank you for being our guest. We would love to have you as our guest again and invite you to try gaming on our non-smoking casino level.

10/10 Excellent

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ty on Nov 27, 2023
Thank you!!!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice Place, Nice Rooms! We didn’t like that fact that there was no Restaurant for Breakfast! The Verona coffee shop was not that good! The best place was the Apex & the Food, and Snacks were great!
Stayed 1 night in Nov 2023
Response from Ty on Nov 17, 2023
Hi Sarah, I apologize for your experience at Verona. Verona was our coffee shop and we have now expanded it to a full restaurant that serves ready to eat meals or made to order hot meal, snacks, and pastries. We hope to see you again to be able to provide you with a pleasant dining experience. Thank you!

10/10 Excellent

Pedro Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and beautiful
I was working out in Placerville and stumbled onto this hotel casino. It looks new but also has great amenities. My room was large and very comfortable.
Stayed 1 night in Nov 2023
Response from Ty on Nov 14, 2023
We are glad that you stumbled across us, Pedro! It was a pleasure having you as our guest. Thank you!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ty on Nov 12, 2023
Thank you, Steve! We hope you'll be our guest again.