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Reviews of Best Western Plus Placerville Inn

2.5 out of 5
Best Western Plus Placerville Inn
6850 Green Leaf Dr, Placerville, CA

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 172 out of 1003 reviews" "
Rating 4 - Poor. 89 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property. Shower stall had a crack in it but room was very clean and spacious. Could have used a chair or two by the window to sit, instead of the bed. Staff very pleasant and professional. Great Mexican restaurant next to the hotel. We would stay there again
Stayed 2 nights in May 2024
Response from BW Plus Placerville Team on May 22, 2024
Dear Stacie, Thank you very much for your review !!

4/10 Poor

Lauren

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from BW Plus Placerville Team on May 21, 2024
Dear Lauren, Thank you for taking the time to write us a review !!

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service
Window did not lock
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in, easy out. Nice room and great service
Stayed 1 night in May 2024

8/10 Good

Oscar

Business traveller
Liked: Cleanliness, property conditions & facilities
:)
Stayed 2 nights in Apr 2024
Response from BW Plus Placerville Team on May 2, 2024
Dear Oscar, Thank you very much for your review !!

10/10 Excellent

JERRY B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and convenient; the rooms were spacious. The staff was friendly and helpful.
Stayed 4 nights in Apr 2024
Response from BW Plus Placerville Team on Apr 30, 2024
Dear JERRY B, Thank you very much for your review !!

8/10 Good

Michael, Ladera Ranch

Travelled with family
Liked: Staff & service
Solid 3 star hotel. Nothing fancy. Good rooms. Good beds. Clean, quiet.
Stayed 2 nights in Apr 2024
Response from BW Plus Placerville Team on Apr 21, 2024
Dear Michael, Thank you very much for your review !!

10/10 Excellent

Melody

Stayed 1 night in Apr 2024
Response from BW Plus Placerville Team on May 22, 2024
Dear Melody, Thank you very much for your review !!

8/10 Good

David

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to freeway, restaurants & multiple type of businesses.
Stayed 2 nights in Feb 2024
Response from BW Plus Placerville Team on Apr 10, 2024
Dear David, Thank you very much for your review !!

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here one other time in the past but this time we noticed a lot of changes for the better. The grounds seem better kept up. It seemed safer as far as a clientele staying there. The employ ees appeared and seemed more professional. All in all, it was a much better stay. Next time we'd like to try the Mexican restaurant that's close to the property.
Stayed 5 nights in Mar 2024
Response from BW Plus Placerville Team on Apr 8, 2024
Dear Bob, Thank you very much for your review !!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from BW Plus Placerville Team on Apr 8, 2024
Dear Nicholas, Thank you very much for your review !!

8/10 Good

Leslie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Freeway noise
Stayed 1 night in Mar 2024
Response from BW Plus Placerville Team on Mar 12, 2024
Dear Leslie, Thank you very much for your review !!

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from BW Plus Placerville Team on Mar 26, 2024
Dear Maria, Thank you very much for your review !!

10/10 Excellent

Fausto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es de facil acceso y muy buen servicio
Stayed 1 night in Mar 2024
Response from BW Plus Placerville Team on Mar 5, 2024
Dear Fausto, Thank you very much for your review !!

10/10 Excellent

Maria Teresa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel, clean and comfortable.
Stayed 2 nights in Feb 2024
Response from BW Plus Placerville Team on Mar 14, 2024
Dear Maria, Thank you very much for your review !!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very nice
Stayed 1 night in Feb 2024
Response from BW Plus Placerville Team on Feb 27, 2024
Thank you for the feedback about the staff!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel with great breakfast
Friendly and helpful staff. Pool and hot tub open year round. Comfortable, large, and clean room. Full buffet breakfast included. Our room overlooked hwy 50; I wish I had earplugs. Housekeeping staff used strong smelling chemical for cleaning that was overpowering. I can't imagine it is healthy to be around year round.
Stayed 2 nights in Feb 2024
Response from BW Plus Placerville Team on Feb 19, 2024
Appreciate the kind words! We will take a look at the environmentally safe chemicals used and adjust the concentration accordingly. Thank you for the feedback.

8/10 Good

Edward

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was a nice place. Cars were to close in the parking lot. They sat there early in the morning with loud exhaust pipes for a long time and I was unable to sleep. The breakfast was really nice.
Stayed 1 night in Feb 2024
Response from BW Plus Placerville Team on Feb 16, 2024
Thank you for the kind words. We will address the loud cars in the parking lot and correct the issue right away!

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed the stay, however, what stood out to me was the customer service, cleanliness, and standing out as a safe environment. We will be coming back whenever we plan to stay in Placerville once more!
Stayed 1 night in Feb 2024
Response from BW Plus Placerville Team on Feb 14, 2024
Appreciate the wonderful words! We will be sure to communicate this to our team. Looking forward to seeing you again in near future.

8/10 Good

CRYSTAL

Liked: Cleanliness, staff & service, room comfort
Room was clean and the bed was comfortable. A section of curtains were literally hanging by a thread, so that could use some attention. Other than that, our stay was great and the easy freeway access was a plus for us. We will def stay again.
Stayed 1 night in Feb 2024
Response from BW Plus Placerville Team on Feb 14, 2024
We will correct the curtain issue right away and look forward to seeing you again in the near future!

2/10 Terrible

Kareen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most uncomfortable bed-definitely past its prime. Blood on the cloth shower curtain. Climate control not working. Forgot my room key and they gave me another one way too easily-never checked my ID or anything.
Stayed 2 nights in Feb 2024
Response from BW Plus Placerville Team on Feb 14, 2024
Thank you for the opportunity to share how we can improve. We will address this with our team asap to correct each and every issue you've mentioned. Hope to see you again soon!

10/10 Excellent

Maricela

Stayed 1 night in Feb 2024
Response from BW Plus Placerville Team on Mar 20, 2024
Thank you for this wonderful review!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying at this hotel . We have family living in Somerset..The only thing I would change is having different items at breakfast. It's the same every am.Other best western have different foods each day .
Stayed 2 nights in Feb 2024
Response from BW Plus Placerville Team on Feb 12, 2024
Thank you for the wonderful feedback! We will update our breakfast menu so there is something a little different everyday. Hope to see you again soon.

10/10 Excellent

William Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BW Plus Placerville Team on Feb 12, 2024
Thank you for the wonderful feedback. We hope to see you again soon!

8/10 Good

Peter, Brookeville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast was good. I rented an EV and there was charging right there which was very helpful. Room was clean and everything worked. The negatives were a strong cleaner smell in the hallways, road noise from Missouri Flats Rd, and we could hear the people walking in their room above us. I would stay there again.
Stayed 4 nights in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Peter, Thank you very much for your review !! We look forward to your next visit !!

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from BW Plus Placerville Team on Mar 20, 2024
Please let us know what we can do to improve. Thank you for the feedback.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Landry is pretty cheap and they have 2 washers and dryers
Stayed 7 nights in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Robert, Thank you very much for your review !!

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Kevin, Thank you very much for your review !!

10/10 Excellent

DOUGLAS

Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear DOUGLAS, Thank you very much for your review !!

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. room, beds, gym, jacuzzi, breakfast, price, and staff.
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Noel, Thank you very much for your review !! We look forward to your next visit !!

4/10 Poor

Song, sunnyvale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Strong strange smell in the hallway. Smell of mold in the room. Almost could not fall sleep doe to the noise from single pane window towards the busy street.
Response from Raj Kaler - General Manager on Jan 19, 2024
Dear Song, I want to apologize for the disappointing stay you had. This is not the type of experience we want our guests to have. Please know I will meet with my staff and correct these issues. We hope you will give us another opportunity to serve you. Thank you and take care !!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Robert, Thank you very much for your review !!

6/10 Okay

Karan

Travelled with family and small children
Liked: Staff & service
Lots of random people in hallway throughout the day entire bottom floow smelled like weed lots of loud noisy people fighting people allowing dogs to roam the hallway hallways felt old bathroom in room really old needs upgrade
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Jan 15, 2024
Dear Karan, I want to apologize for the disappointing stay you had. I will get with the hotel staff and make corrections. We hope you will give us another opportunity to serve you. Thank you and take care !!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All who helped me were very friendly and kind. Appreciate the hospitality. Room was clean. Food was good too
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Jan 15, 2024
Dear Alejandro, Thank you very much for your review !! We look forward to your next visit.

4/10 Poor

Frances

Travelled with partner
Liked: Cleanliness, staff & service
Nice large room with a good hvac system. Unfortunately someone in the room above us was doing something that made our ceiling creak and groan from 10:00 pm to 11:30. Bed was hard and lumpy too. Good breakfast and pleasant staff.
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Jan 14, 2024
Dear Frances, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience or frustration this may have caused you.We take all feedback, whether positive or negative, seriously, and we appreciate your honesty in highlighting the areas where we fell short. We would like to assure you that we will be taking the necessary steps to address the issues you raised to ensure that our future guests have a more enjoyable and comfortable stay.We would love the opportunity to make it up to you and demonstrate our commitment to providing exceptional guest experiences. Please feel free to reach out to us directly so that we can discuss your concerns further and come up with a solution that works for you.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joni

Travelled with family
Liked: Amenities
It was a very nice stay
Stayed 1 night in Dec 2023
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Joni, Thank you very much for your review !!

6/10 Okay

Robert

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Robert, Thank you very much for your review !!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear David, Thank you very much for your review !!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Kelly, Thank you very much for your review !! We look forward to your next review !!

8/10 Good

Gian L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Gian L, Thank you very much for your review !!

8/10 Good

Crysana

Liked: Staff & service
Old hotel
Hotel does not have elevators which I thought was odd. Customer service was great. The room was old and outdated and not very clean. The refrigerator was sticky, the floor had something sticky near refrigerator that my socks kept sticking to. The door had splatter on it. The door was very hard to close. All of the staff were kind and the continental breakfast was good. The location was close to lots of retail which was great. The hotel needs a lot of updates just ok hotel.
Stayed 1 night in Dec 2023
Response from Raj Kaler - General Manager on Feb 2, 2024
Dear Crysana, Thank you very much for your review. I will share this review with my staff and we will make all corrections. I am thrilled to announce our renovation this year which will include a new elevator. We look forward to your next visit. Thank you and take care !!

8/10 Good

Riannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff were very friendly, the outdoor pool area was clean. The room was clean. Everything worked, the fireplace was tricky to figure out, but the front staff were helpful. The outlet behind the bed wasn’t great. Every time you roll over or move the bed at all, the lights would flicker and our phone chargers kept going on and off. Other than that, it was very pleasant experience. We had the room made up one of the 4 days we stayed there and it was nicely done. We would stay here again.
Stayed 4 nights in Dec 2023
Response from Raj Kaler - General Manager on Dec 28, 2023
Dear Riannon, Thank you very much for your review. We are thrilled to hear that you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Valentina

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed one night on our way to Tahoe, very convenient, clean, comfortable beads . Will stay again.
Stayed 1 night in Dec 2023
Response from Raj Kaler - General Manager on Dec 28, 2023
Dear Valentina, Thank you very much for your review. We look forward to your next visit !!

6/10 Okay

Leslie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Plus Placerville Team on Feb 19, 2024
Thank you for taking time to leave a review!

8/10 Good

Dyan

Stayed 2 nights in Dec 2023
Response from Raj Kaler - General Manager on Dec 27, 2023
Dear Dyan, Thank you very much for your review !!

6/10 Okay

matt

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Plus Placerville Team on Feb 19, 2024
Thanks for taking the time to leave a review!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BW Plus Placerville Team on Feb 19, 2024
Thanks for the wonderful review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BW Plus Placerville Team on Feb 19, 2024
Thank you so very much for the positive review!

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Raj Kaler - General Manager on Dec 21, 2023
Dear Leslie, We apologize for the disappointing stay you experienced. We will evaluate this review and speak with the staff. We look forward to your next visit to show you our improvements.