Deluxe Double Room, Hot Tub
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Reviews of Relais dei Mercanti B&B and Suites

Relais dei Mercanti B&B and Suites
Piazza Sant'Omobono 16, Pisa, PI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 135 out of 186 reviews" "
Rating 8 - Good. 42 out of 186 reviews" "
Rating 6 - Okay. 5 out of 186 reviews" "
Rating 4 - Poor. 3 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Apr 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late but the automated check-in setup and attentive service on WhatsApp reassured us it would all be ok - and it was! If you arrive after dark make sure you block the light above the QR code beside the door as it can interfere with scanning. Ten minutes’ walk from the Leaning Tower and right in the old city - next visit we’ll be back!
Stayed 1 night in Mar 2024

8/10 Good

nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the centre and even though everything is handled remotely the communication and tips from the owners is excellent. Would definitely stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Annmarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
It's a very nice small hotel, the owners are extremely friendly and very helpful, location is outstanding & the place is spotless.
Stayed 1 night in Oct 2023

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, easy and spotless!
Spotless hotel, perfect for families as we had room six and the bedroom was separate to the lounge area. Superb communication and speedy responses, great location and effortless digital check in. A lovely welcome to our Italian holiday!
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Stayed 3 nights in Oct 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant old building with lots of charm.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond five stars! The communication was fantastic , the room gorgeous and amazing. The check in process was so simple and easy. Loved the little piazza the hotel sits in. Extremely nice merchants. I actually wish I was staying here longer! Grazie Mille
Stayed 1 night in Oct 2023
Response from Assunta on Oct 22, 2023
has been a pleasure to comunicate with you and host you. Thanks a lot for your kind feedback.

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Enjoyed it. The room was lovely and clean, the breakfast snacks included were a lovely touch. Staff were friendly, central area to be in. Walking distance of everything.
Stayed 3 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night en route to the airport next day. However we could not sleep due to the loud noise from bars right outside, which continued until 3am. Then noise from people shouting on their way home. The hotel itself was clean and comfortable, breakfast was basic and hot water had to be fetched for drinks. We had asked for a quiet room but it was far from that, we would not return to this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complicated stay
Driving to the hotel through old town Pisa was challenging. I’m amazed we found it. It’s near the tower and right in the heart of the nightlife. The bed was good. The room was spacious. The bathroom needs a shower. The spa bath took too long to fill. The hand held sprayer didn’t work. I wasn’t too impressed with the breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location in Pisa .
Stayed 6 nights in Sep 2023

10/10 Excellent

Leonard

Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Pisa
This place was perfect! the location is great and the staff is amazing, we were treated very well from the beginning and the service was splendid. I highly recommend this place, we loved it!
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Amazing all round, the bed & pillows were a little hard for our liking
Stayed 1 night in Sep 2023

6/10 Okay

Hannah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

NEHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It nice, clean, and well maintained property, enjoyed our stay. The location is good as it's near to the main city attraction.
Stayed 1 night in Aug 2023

10/10 Excellent

rostislav, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Stayed 2 nights in Aug 2023

10/10 Excellent

Kirsty

Stayed 1 night in Jul 2023

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Pisa. Location was awesome and very clean and comfortable. Would stay again if in the area.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

leonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot for quick stop to see the leaning tot
Beautifully furnished spacious room within walking distance to leaning tower and shopping. Self check in was a breeze. Highly recommend
Stayed 1 night in Jun 2023

10/10 Excellent

Chandika, Camp Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good communication by the owners. Ease of checking in
Stayed 2 nights in Jun 2023

10/10 Excellent

Saied

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Tracy

Stayed 1 night in May 2023

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a good location for accessing Pisa's attractions. Clean and tastefully decorated. No elevator, so some stairs to climb--just something to think about if climbing stairs with bags is an issue. Breakfast is an in-room self-serve light continental breakfast--apples, yogurt, packaged buns, and juice boxes--inadequate. The in-room coffee was poor--particularly for Italy. The water pressure in the shower was virtually non-existent. Even with the shutters closed, the room was noisy until 1-2 AM. Earplugs solved the issue. The room was okay for a short stay and the location is good for sight-seeing.
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us, very clean, great communication with owners
Stayed 2 nights in Apr 2023

10/10 Excellent

Delinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. No warm breakfast nor secure place to store luggage for the day
Stayed 1 night in Oct 2022

4/10 Poor

James Nicholas

Travelled with partner
Disliked: Amenities
Should not be called a B & B. Breakfast was in the form of packaged pastries, fruit, juice and yogurt in the room on arrival. Bring ear plugs as it is next to a bar outside and things are lively till the early morning (we stayed a Friday night, so may be different on a weekday). Thank goodness our room was locked the morning we were departing as a few people tried to get into our room before our departure time. Positive is the location- very centrally placed and convenient. Walked to the train station without any difficulty.
Stayed 1 night in Oct 2022
Response from Tony on Oct 16, 2022
hello,we actually do not sell and do not serve any more the breakfast. The food we live in the room is gifted and not intended to be a breakfast but just something to let you eat something before you go out for brekfast. We will improve the sign we have put in the room explaining this. We will also give more specific indications to close also the external double glaze window. We have put double windows on purpose to mitigate the problem of noise and the majority of our customers are reporting that they works perfectly.

10/10 Excellent

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic property and location. Felt like a king. 5/5 stars in every level. Great communication and suggestions as well as free snacks and drinks. Stay here!
Stayed 1 night in Sep 2022
Response from Tony on Oct 13, 2022
thanks a lot for your review. Has been a pleasure to welcome you. I wish to host you again in the future.

10/10 Excellent

Catherine

Stayed 1 night in Sep 2022

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean room within walking distance to many restaurants
Stayed 1 night in Sep 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
We enjoyed our stay here. Check in was very easy and the hotel was in a very good area of Pisa that was close to everything we needed. Our suite was very comfortable and we would stay here again!
Stayed 1 night in Aug 2022

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous place to stay in the best part of Pisa. The owner could not have been more helpful. Although this is a DIY B&B it met all our needs perfectly. We loved Pisa and if we get the opportunity to revisit we would definitely stay here again.
Stayed 2 nights in Jun 2022

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend if plan to stay in Pisa
A lovely stay. Close to station and to Pisa Tower. The host had offered advice on choices of restaurants and cafes for lunch and dinner. Super friendly 😊
Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relais dei mercanti
Great location in Pisa surrounded by markets during day and restaurants at night. Easy 10 min walk to the tower. Communication from owners was 1st class. No reception or human touchbut easy process. Room very good.
Stayed 3 nights in Jun 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Linda

Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accommodation in the heart of Pisa
Amazing accommodation in the heart of Pisa, with bars and restaurants outside the front door
Stayed 1 night in May 2022

10/10 Excellent

ED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

ranjit

Stayed 1 night in May 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Pisa centre hotel
Great service and communication. Excellent location, very central for bars, restaurants and shopping
Stayed 1 night in Apr 2022
Response from Franco on Apr 26, 2022
Thanks a lot! I wish to host you again in the future!

10/10 Excellent

Marina

Stayed 1 night in Apr 2022
Response from Assunta on Apr 25, 2022
thanks a lot. I hope to host you again in the furture.

10/10 Excellent

Karen

Stayed 1 night in Mar 2022
Response from Gertrude on Apr 3, 2022
thanks a lot for your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was amazing and our host was wonderful!
Stayed 1 night in Oct 2021
Response from Sofia on Dec 16, 2021
thanks a lot. We do our best to make your stay enjoable!