Search Chalets in Pilot Hill from CA $102

"I normally get a room here while doing my medical treatment and so I come here for some relaxation and recouping but the first time I stayed it was extremely cold and I mentioned it to the front desk and I was offered extra linen. OK however the second time same thing, it was extremely cold you couldn’t adjust that thermometer. I slept in my clothes all night. The rooms are clean staff great breakfast is good as well, however I no longer indulging bar beverages overall it was a good thing. My main complaint is the thermostat it was freezing."

"The bed was very comfortable. That is the best part of my stay. I was only going to sleep there anyway so I was there for less than 10 hours. The room was clean enough, but I had a problem that there were missing light bulbs from the lamps in the room. Fortunately, one worked and that was enough to get into bed. There was some kind of Kink convention going on and I was happy that the walls were thick or that they were away from my room. The drawers of the night stand could not stay shut and I banged my shin into it a couple of times. There was no hairdryer in the room so that was a disappointment but I couldn’t stay to rectify that. I did call the front desk and they said they would let maintenance know, so hopefully the next person staying there will have lightbulbs and a hairdryer. The room was old and the walls had stains. Not the best stay, but I slept well."

"Yes. All was wonderful part from one thing. I'm a single mom on disability and I never get to go anywhere or do anything and my friend gave me some money to go take my son to a concert of his favorite band because he does all the housework and never asks for anything. We drove up from Bakersfield because we had to drive to a venue that allows 18+. I booked through Hotels.com and I'm sure it was in the fine print which no one reads but PLEASE PUT A NOTICE BIG THAT YOU ARE GOING TO HOLD 150 DOLLARS ! We almost did not have enough gas to get home and it caused me SO MUCH STRESS! I won't even gross you out what it did to my body but to say I'm angry is an understatement! THEN YOU HOLD IT! You say it's the bank but I know that money is in your coffers collecting interest and I hope someone sues the hotels right out from under you one day!! I'm sure you are going to tell yourself it's standard practice but it's unreasonable to hold it for 3-5 business days it's SO SO SO wrong to do to people who are struggling financially, which who isn't right now? The terrible thing is, is just like all corporates, you have enough customers to pay your stupid fees and hold up their money, or they have a credit card which again is not usually struggling people. So I guess maybe you just don't want the 'useless eaters' staying at your establishment. If you are going to keep this practice, I hope you at least post it where people booking can easily see and not be caught off guard by your 'policies'!"

"Breakfast was very limited. Rooms were clean. Parking was good. Overpriced."

"The sheets and floors were dirty. There were roaches running around in the room. We notified the front desk staff about it when we checked in however they did not do anything. We were so tired when we checked in so we just stayed the night and left the next morning and asked for a full refund. We only received refund of the night we didn’t stay even though we asked for full refund. Hotel charged over $290 for one night which is not correct amount we need to get this refunded ASAP In this hotel needs to keep the room a lot more cleaner so people can stay."

"Good"

"Great property great place great staff very clean very luxurious even had a small billing dilemma afterwards and they took care of it expeditiously and made sure I was compensated for their small mistake. I’m very happy with their service."

"This was the first time in a year of staying here for work travels that i had a problem. Hopefully it's a isolated case and it wont happen again. At about 12:45 AM the fire alarm went off for about 10 min. No smoke in the hallways and nobody was leaving the rooms. So i just went back to bed. Then about 6:15 AM the fire alarm went off again, but this time only for a few min."

"New"