8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Part of the PHX Stays Luxe Collection — our portfolio of top-tier, design-forward homes curated for travelers who crave elevated spaces and boutique-hotel experiences in a private setting. • Sparkling Heated Pool (additional fees apply) • 8 Minutes to Old Town Scottsdale • Camelback Mountain Views from the kitchen window • 5 miles to Sky Harbor Airport • Dedicated Workspace • No checkout "chore" list! • Top-notch communication, from beginning through the end of your stay.
Once all pre-arrival forms have been received, you will receive a keyless code on the day of your arrival. Before, during, and after your stay, feel free to reach out to us at any time. We are dedicated to lightning-fast responses, and we will get back to you in minutes. During your stay, should you need any local recommendations, just drop us a line, and we’ll be happy to help! Otherwise, we will respect your privacy, leaving you to enjoy our beautiful space.
Enjoy all that Scottsdale/ Phoenix have to offer, including quiet tree-lined streets, close proximity to Old Town, golf courses, numerous spas, restaurants, bars, hiking, and sightseeing. Enjoy breathtaking views of Camelback Mountain from both the front yard and your kitchen window.
The Lilly is just 8 minutes to Old Town Scottsdale, 5 minutes to shopping and Camelback Mountain. This ~1600 sq. ft. beautiful home offers a convenient location close to dining, golf courses, pool clubs, nightlife, hiking trails, and shopping, while providing highly desired peace and quiet for your enjoyment.
✰Sky Harbor Airport - 5.6 miles ✰Old Town Scottsdale - 3.5 miles ✰Arcadia Park- 1 mile ✰Fashion Square Mall - 4 miles ✰The Biltmore Fashion Park - 4.3 mile ✰The Phoenician Golf Course/Spa/Report - 2.9 miles ✰Arizona Country Club - 2 miles ✰Desert Botanical Gardens- 4.7 miles
Once the rental agreement + guest verification have been signed, you will receive the keyless entry code on the day of your arrival.
CHECK IN: 4:00 PM CHECK OUT: 11:00 AM Unless prior arrangements have been made, late check-out after 11:00 will result in $150/hour fee. You will have access to the entire home except the owner's locked storage closet.
Fully Stocked w/ meticulous attention to detail
Sip your morning coffee on the front patio Adirondack chairs, which provide views of Camelback Mountain, while remaining tucked away in this quiet Arcadia Neighborhood. Enjoy a quick walk to OHSO for breakfast or a jog along the beautiful canal. After your jog, take a dip in the private swimming pool. An outdoor dining table provides seating for all. Additional lounge sitting areas are provided next to the pool where you can enjoy a beverage while basking in the glorious Arizona sunshine.
LIVING SPACE: Curl up on the modern sofa or one of the leather barrel chairs and play a game or watch a movie in the spacious living room. A 60" LED Smart TV allows for endless streaming possibilities. The living room has a stunning view of the pool and yard, so even while indoors, no experience will be missed!
KITCHEN: •Keurig + Drip Coffee Machine w/creamer and sweetener • Fully Stocked Kitchen • Storage Containers, mixing bowls, dish towels, sharp knives • High-end gas stove • Pots, pans and baking dishes, spices • Separate beverage fridge and a nugget ice dispenser • Oversized Kitchen Island with seating
LAUNDRY: Full-size stackable washer and dryer Laundry soap Iron and ironing board
BEDROOMS Master Suite 1: King Bed with designer touches Desk with pool views Luxurious linens An LED Smart TV completes the space. Private access to pool Private bathroom with walk-in shower
Bedroom 2: Master Suite 2 King Bed Smart TV The en-suite bathroom features a walk-in shower with glass barn doors and marble flooring.
Bedroom 3: Queen bed with trundle Smart TV
Bedroom 4: A kids dream (but also functions beautifully for adults too)! You’ll love the fun bunk beds which include: Full bed, twin bed and a twin trundle bed. Chill in the bean bag while watching your favorite show on your own smart TV.
BATHROOMS: Master Bath 1 with Walk-in Shower, eco-friendly toiletries, fluffy towels Master Bath 2 with Walk-in Shower, eco-friendly toiletries, fluffy towels Bathroom 3 with Tub/Shower Combo, eco-friendly toiletries, fluffy towels, generous counter space and marble mosaic tiling.
OUTDOOR: Pool heating available for an additional $125/day, heated up to 85F, 72-hour advance notice required. Day Bed for lounging BBQ with propane Dining Table Sitting Area Corn hole Pool loungers Pool Towels Outdoor Games Front Porch with 4 Adirondack chairs NOTE* There is no pool gate- children should be supervised at all times
• Pack and Play • High Chair
PARKING: We have a large circular covered driveway parking
HOUSE RULES & IMPORTANT INFORMATION Please take a moment to read through the following before booking. We want your stay to be enjoyable and stress-free for everyone.
🎉 NO PARTIES OR EVENTS- State law strictly prohibits parties or events at this property. This is a residential neighborhood, and we kindly ask all guests to be respectful of our neighbors. Quiet hours are observed from 10:00 PM to 7:00 AM. The home is equipped with Noise Aware, a noise monitoring device, which measures decibel levels only- it does not record audio or video. We will be notified if noise exceeds acceptable limits. Please be aware that violating local noise ordinances carries an initial fine of $2,000.
📷 SECURITY CAMERAS For the safety of guests and the property, we have a camera on the front of the home and back gate for security. There are no cameras inside the home.
✅ RENTAL AGREEMENT and GOVERNMENT ID – REQUIRED This property requires a rental agreement and a government-issued ID within 24 hours of booking. Your reservation is not confirmed until verification is completed. Access will not be provided without successful completion. As part of verification, guests will be asked to: • Submit a valid government-issued ID • Sign a Rental Agreement and Pre-arrival Form The ID must match the primary guest's name on the reservation.
⚠️ CANCELLATION POLICY RELATED TO VERIFICATION If you choose not to complete verification, please cancel your reservation yourself within 24 hours of booking to receive a full refund (if eligible under the cancellation policy). Refunds will not be issued for cancellations resulting from a refusal, delay, or failure to complete verification after that window. We are unable to cancel reservations on behalf of guests who do not complete this step. We appreciate your understanding and look forward to hosting you!
RULES: This is a NON-smoking home. No smoking of any kind, please. Pool heating available for an additional $125/day heated up to 83F, 72-hour advance notice required. We do not allow parties or events | Quiet hours from 10 p.m-7 a.m. No guests that are not on the reservation or otherwise approved. By booking this property, you are agreeing to our terms and house rules.
PETS: No pets without prior approval, including service animals. Please inquire for approval and fees. Unauthorized animals on the property will be fined $5,000 per violation plus any necessary deep cleaning/damage fees. $200 nonrefundable pet fee applies. We do not allow cats due to guest allergies.
SERVICE PROVIDERS: We’re committed to keeping each PHX Stays home in pristine condition so you can fully relax during your stay. From time to time, our trusted service providers (landscapers, pest control, etc.) may stop by to care for the property. These visits are scheduled carefully to minimize disruption, and they help ensure that everything stays beautiful and well-maintained for you and future guests.
COMPLIMENTARY ITEMS: When you stay in any of PHX Stays properties, you'll always be stocked with the luxury amenities to help you feel right at home! We provide high-speed Wi-Fi, smart TV's, fully stocked kitchens, complimentary coffee & tea, toiletries, luggage racks, and freshly laundered linens and towels. You'll also find a starter pack of toilet paper, paper towels, garbage bags, dish soap, dish pods, and laundry detergent. We provide top-notch communication, from the beginning through the end of your stay.
CONCIERGE SERVICES: We offer 24/7 on-demand Concierge Services. Extra fees apply for this service. It includes anything from restaurant reservations, special requests, in-home chef, amenity arrangements, mid-stay cleaning service, and more.
The Lilly is a PHX Stays property. Need different dates or something bigger? Click on our profile pic to check out our other nearby properties.
TPT License Number 21420296 STR Permit STR2024-005509
Conveniently located near: Phoenix Zoo 11 mins away Walmart 8 mins away Safeway 20 mins away Heard Museum 18 mins away Phoenix Convention Center 16 mins away Sky Harbor International Airport 16 mins away Footprint Center and Chase Field 16 mins away Piestewa Peak mins away Desert Botanical Garden 9 mins away Arizona State University 17 mins away Old Town Scottsdale 9 mins away State Farm Stadium 29 mins away Westworld & TPC of Scottsdale 30 mins away
Commodités de l’hébergement
Piscine/spa
Piscine chauffée
Piscine privée
Internet
Disponible dans la maison : Wi-Fi gratuit
Stationnement et transport
Stationnement sur place
Cuisine
Batterie de cuisine, vaisselle et couverts
Cafetière-théière
Four
Four à micro-ondes
Grille-pain
Îlot de cuisine
Lave-vaisselle
Réfrigérateur
Surface de cuisson
Restauration
Table de salle à manger
Chambres
4 chambres
Draps fournis
Salle de bain
3 salles de bain
Séchoir à cheveux
Serviettes fournies
Lieux de séjour
Table de salle à manger
Divertissement
Jeux
Téléviseur connecté
Espaces extérieurs
Barbecue
Cour clôturée
Patio
Buanderie
Installations de buanderie
Laveuse
Espaces de travail
Bureau
Bureau
Chaise de bureau
Confort
Chauffage
Climatisation
Animaux de compagnie
Aucun animal de compagnie autorisé
Accessibilité
Si vous avez des besoins particuliers en matière d’accessibilité, veuillez communiquer avec l’hébergement à l’aide des renseignements contenus dans la confirmation reçue après la réservation.
Entrée bien éclairée
Hébergement à un seul étage
Plancher de bois franc dans les aires communes
Hébergement non-fumeurs
Services et commodités
Fer et planche à repasser
Activités
Piscine chauffée
Dispositifs de sécurité
Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.)
Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.)
L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ.
Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.
Animaux de compagnie
Les animaux de compagnie ne sont pas autorisés.
Enfants et lits supplémentaires
Les enfants sont bienvenus.
Événements
Aucun événement autorisé
Fumeurs/non-fumeurs
Interdis de fumer
Renseignements importants
À savoir
Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Les fêtes et les événements de groupe sont strictement interdits.
L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.
L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de premiers soins et une serrure à pêne dormant.
Cet hébergement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation.
Numéro d’enregistrement de l’hébergement : STR-2024-005509
À propos du quartier
Le quartier Camelback East, un secteur à Phoenix, est là où se trouve cette propriété de vacances.Si vous avez envie de magasiner, Scottsdale Fashion Square et Biltmore Fashion Park en valent le détour. Si vous souhaitez découvrir la beauté naturelle de la région, visitez Camelback Mountain et Desert Botanical Garden. Vous voulez assister à un événement ou à une partie? Rendez-vous à ces endroits : Chase Field ou Talking Stick Resort Arena. Visiter le guide de voyage pour Phoenix
Arrêt de tram 38th Street - Washington : à 7 min en voiture
Aéroport international de Sky Harbor (PHX) : à 10 min en voiture
Restaurants
McDonald's
3 min en voiture
Circle K
15 min à pied
Chick-fil-A
18 min à pied
Chipotle Mexican Grill
3 min en voiture
O.H.S.O. Eatery + nanoBrewery
10 min à pied
Foire aux questions
8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 possède-t-il une piscine?
Oui, cet établissement propose une piscine. L'endroit possède notamment une piscine chauffée.
Combien cela coûte-t-il de séjourner à 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
En date du 21 juill. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 le 28 juill. 2026 commencent à 290 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10 accepte-t-il les animaux de compagnie?
Non, l’établissement n’accepte pas les animaux de compagnie.
Combien coûte le stationnement à 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
L’hébergement dispose d’un stationnement sur place.
À quelle heure est-il possible d'arriver à 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
L’arrivée est possible à partir de 16 h.
À quelle heure doit s'effectuer le départ à 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Le départ est à 11 h.
Où se situe 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10?
Camelback East - propriété de vacances se trouve à 2,4 mi (3,9 km) de Papago Park, et à 3 mi (4,8 km) de Papago Golf Course. Les points d'intérêt suivants sont également à moins de 10 km : Camelback Mountain et Scottsdale Waterfront.
Avis pour 8 Min to Old Town | 2 Master Suites | Heated Pool | Best Location | Sleeps 10
Avis
Exceptionnel
Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We loved the location, & the layout of the bedrooms.
Mary J.
Séjour de 3 nuits en décembre 2025
Avis vérifié
10/10 – Excellent
Craig F.
29 mai 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great location and clean property!
My family of 3 enjoyed staying here at the Lilly and everything was as advertised. Great communication with the property owner throughout the stay, too!
Craig F.
Séjour de 4 nuits en mai 2024
Avis provenant d’un site partenaire
10/10 – Excellent
David H.
31 juill. 2024
Outstanding
Truly a great property with excellent, customer centricity.
David H.
Avis vérifié
10/10 – Excellent
Marc E.
8 sept. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Awesome!
Marc E.
Séjour de 14 nuits en août 2025
Avis vérifié
10/10 – Excellent
Peri R.
19 mars 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Roomy Clean and Beautiful
Great place to stay in Arizona. It is roomy, and clean and provides nice amenities like coffee and everything else you need. We appreciated being able to stay in this great rental property. Thank you!
Peri R.
Séjour de 2 nuits en mars 2025
Avis vérifié
10/10 – Excellent
Cindy C.
29 avr. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wedding weekend
Great house in a great location! Worked out perfectly for our family.
Cindy C.
Séjour de 4 nuits en avril 2024
Avis vérifié
10/10 – Excellent
Thomas K.
12 mars 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
5 Stars
We had a great stay. The neighborhood was quiet and pleasant. The property manager was very attentive to our needs. Would recommend!
Thomas K.
Séjour de 3 nuits en mars 2025
Avis vérifié
10/10 – Excellent
Rachael K.
14 mai 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Getaway
Stop looking. Great place. You won’t be disappointed!
Rachael K.
Séjour de 3 nuits en mai 2025
Avis vérifié
10/10 – Excellent
Dmitri M.
31 mars 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Enjoyed stay
Very nice property. Very clean and easy to communicate with host. Nice neighborhood close to shops and canal trail for exercise.
Dmitri M.
Séjour de 5 nuits en mars 2025
Avis provenant d’un site partenaire
10/10 – Excellent
Kevin B.
16 janv. 2025
Great place !
We have rented from Phx Stays on multiple occasions at 2 different properties. They provide an excellent experience, thoughtful layout and amenities. Great neighborhoods, everything as advertised and more
Kevin B.
Avis vérifié
10/10 – Excellent
Robert C.
11 nov. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Phoenix Wedding
This property was perfect for our situation. It had all the amenities and space we needed. The home was conveniently located in a nice, quiet neighborhood.
Robert C.
Séjour de 4 nuits en novembre 2023
Avis vérifié
10/10 – Excellent
Kristen L.
2 mars 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wonderful House
Super clean, has everything.
Kristen L.
Séjour de 2 nuits en janvier 2024
Avis provenant d’un site partenaire
10/10 – Excellent
Audri K.
1 févr. 2024
Great spot!
Second year we’ve stayed here for our annual girls’ weekend. Comfortable and terrific location. It’s beautiful and very well maintained. The hosts are great! Easy from start to finish!
Audri K.
Avis vérifié
10/10 – Excellent
Audri K.
1 févr. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Awesome spot to hang out!
We thoroughly enjoyed the house, neighborhood was terrific and host was lovely. It was just as advertised and more. Highly recommend for a group get together anytime!
Audri K.
Séjour de 2 nuits en janvier 2023
Avis vérifié
10/10 – Excellent
Elizabeth T.
27 mars 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect Property
We loved this house so much, and look forward to staying there again some day. It was so clean and well-appointed, and was just like in the photos. Property managers communicated well, answered our questions promptly.
Elizabeth T.
Séjour de 4 nuits en mars 2024
Avis vérifié
10/10 – Excellent
Pamela H.
18 oct. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect Spot
The home was lovely and well appointed. The location fit in well for our Phoenix plans and accommodated our group well. Host was very accessible for any questions. Pool was a bonus and the neighborhood was well kept and quiet.
Pamela H.
Séjour de 2 nuits en octobre 2024
Avis provenant d’un site partenaire
10/10 – Excellent
Michelle T.
8 oct. 2023
Best house ever!
Wow! We had an amazing stay at the Lilly! The house is absolutely gorgeous and the layout is perfect with all the bedrooms and bathrooms. The backyard is heavenly with so much space and the perfect size pool! This was really the best place we’ve ever stayed in AZ. Being in Arcadia was amazing and so close to everything. We can’t wait to be back!
Michelle T.
Avis vérifié
10/10 – Excellent
Shakari D.
21 sept. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Wonderful gem!
Nice neighborhood and this place had everything!!! From coffee to laundry soap...spices, cooking supplies. Beds were very comfy and linens were top of the line.....Really so well done and perfectly equipped. Super friendly hosts! I can't recommend enough. Will definitely be back!
Shakari D.
Séjour de 2 nuits en septembre 2023
Avis vérifié
10/10 – Excellent
Toni C.
12 juill. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Very nice house
The cleanliness was the best of any VRBO property we have rented. It was nice to have 2 bedrooms with ensuites for me and my sister. The kitchen and bathrooms were well stocked. The neighborhood was established and felt very safe. We enjoyed the backyard and appreciated the covered area with the fan as it was very hot there! Very nice and communicative owner!
Toni C.
Séjour de 4 nuits en juin 2024
Avis vérifié
10/10 – Excellent
Ginger A.
11 mai 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Lovely, comfortable home
Such a great getaway with the family. My whole family met in Phoenix to celebrate my nieces graduation from law school. Jackie was very responsive whenever I had any questions. Also, at the last minute, she was happy to allow my dad to join our already big group. Everything was clean, organized, and comfortable. I’m so happy we ended up at this property.
Ginger A.
Séjour de 4 nuits en mai 2024
Avis vérifié
10/10 – Excellent
Brian G.
23 janv. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautifully appointed home in convenient, established neighborhood
The Lilly met all of our needs for this trip. We spent a great family day by the pool. We cooked some foodie meals in the well-appointed kitchen. Hung out in the living room for games, movies and conversation. Jackie is a generous host. Beds linens decor lighting etc is all on point. We also loved the proximity to the airport, Scottsdale, Phoenix and many good restaurants
Brian G.
Séjour de 4 nuits en janvier 2024
Avis vérifié
10/10 – Excellent
Bonnie L.
27 nov. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great location, extra charge for heated pool
Outstanding house, kitchen, rooms etc. Beautiful back yard. Only weird thing is first line advertises house w heated pool but requires extra charge to turn heat on. Wasn’t expecting that. Great for families and easy to cook in well laid out kitchen
Bonnie L.
Séjour de 5 nuits en novembre 2023
Avis vérifié
10/10 – Excellent
Ann M.
8 avr. 2024
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Perfect Arcadia Location
Lovely property in Arcadia that was perfectly close to everywhere we needed to go for a wedding at The Royal Palms Resort. VERY clean, and enough space for everyone not to feel crowded. The pool is lovely, not too shallow or too deep, and everything was easy to find/use. Our only glitch was needing to send photos of a broken shelf to our host but we got that all sorted quickly. It would be a great place to stay with children as well with two trundle beds plus bunk beds. Minutes from the Phoenix Zoo and Botanical Gardens, Sky Harbor, and food galore. Definitely recommend.
Ann M.
Séjour de 5 nuits en avril 2024
Avis vérifié
10/10 – Excellent
Kelly P.
11 juill. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Definitely coming back!
If you're looking for the perfect getaway in Phoenix, look no further than this stunning five-star! Our 2 week stay was nothing short of spectacular. The moment we walked in, we were greeted by a beautifully decorated interior that perfectly blended modern comfort with a touch of desert charm. The spacious living area was ideal for relaxing after a day of exploring, and the kitchen was fully equipped with everything we needed. Each bedroom was a serene retreat, offering plush bedding and ample space, making it feel like a home away from home. One of the highlights was the private outdoor space, complete with a sparkling pool and a cozy seating area perfect for evening gatherings under the stars. The location was also unbeatable, just a short drive from breathtaking hiking trails and vibrant downtown attractions. The hosts were attentive and went above and beyond to ensure our stay perfect. We truly can't recommend this rental enough; it exceeded all our expectations and made for an unforgettable vacation. We can't wait to return!
Kelly P.
Séjour de 12 nuits en juin 2025
Avis vérifié
2/10 – Terrible
Stephanie P.
5 mars 2025
Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Poor Communication & Lack of Transparency
We had to cancel our stay last minute due to a family emergency and immediately contacted both the owner and VRBO. Acknowledging that we were outside the cancellation policy, we inquired about rebooking for a future date with minimal penalty. The staff indicated that this might be possible and advised us to cancel the stay. However, I was unable to do so through the app and notified the host, who directed me to contact VRBO. VRBO confirmed they had emailed the host regarding the cancellation.When we later attempted to rebook, we were offered a 10% return client discount off the published price. Upon follow-up, the owner stated they had never received the cancellation. VRBO confirmed the email had been sent, but the staff did not acknowledge this. As a result, the stay was never officially canceled, and the owner lost the opportunity to rebook the property.While we understood the cancellation policy, the initial communication suggested some flexibility, which was not ultimately honored. Disappointing.