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Reviews of Sonder The Frankford

3.5 out of 5
Sonder The Frankford
1502 Frankford Avenue, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 60 out of 113 reviews" "
Rating 8 - Good. 30 out of 113 reviews" "
Rating 6 - Okay. 13 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 5 out of 113 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Property conditions & facilities
Key lock pad to the room did not always work. Those staying in the room above were loud with a domestic dispute. I almost called the police. Screaming and yelling.
Stayed 3 nights in May 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay if you like to stay more in a neighborhood-type than a bigger city clean and comfortable. Walking distance to eateries. Easy code entry. Everything worked out well.
Stayed 3 nights in Apr 2024

4/10 Poor

KENNETH

Stayed 2 nights in Mar 2024
Response from Sonder on Apr 11, 2024
Hi Kenneth, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 Okay

V

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Very cumbersome reservation process. DO NOT LIST A GUEST ON YOUR EXPEDIA RESERVATION - this results in a nightmare to untangle. There is no direct number to the hotel - only a number to a call center. While the space is ample, there's not enough seating for the maximum number of people in the dining area or living room. No local TV, or cable - only Chromecast, which is not revealed in the hotel's amenities. Once you get to the hotel, their "24/7 service" is available by text - good luck if you have any emergent needs as no one is on site. If you report an issue, they have 24 hours to respond to it, so service is NOT available 24/7 as advertised.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Duane

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Aiyana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My stay was quiet and relaxing. I wish that they had a television in bedroom and water pressure was low in bathroom is the only reason I didn’t give 5 stars
Stayed 3 nights in Jan 2024

8/10 Good

Morgan

Travelled with group
The apartment was cute and a good size for three people for the weekend. I did have issue getting into my unit when I arrived but customer service was quick and very helpful. They even changed my room code when I requested. Only sticking point was the lighting in the bedrooms and bathroom was pretty dim so it made getting ready tough (mostly makeup). But overall great stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Stayed 3 nights in Dec 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, room comfort
Was unable to actually check-in due to no front desk /permanently online system. Their automated system was unable to let me take a selfie to match with my ID. Customer service was woefully unhelpful -- ended up having to book new hotel for same day accommodation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2023

4/10 Poor

Marco, Pittsburgh

Travelled with family
Disliked: Amenities, property conditions & facilities
This could have been so nice but the condition of the unit is poor. On arrival the heating did not work and it took until the next to have it “repaired “. When it worked it was very noisy because the fan has no variable speed and is full noisy on or off. But a day later it luckily broke down again giving us peace and quiet. Luckily the manager who was very nice brought some electric heaters. However, the metro runs above ground here and start at 6 am. Making up for the HVAC unit. The roller blind in the living room did not work because the mechanism was completely worn down. One side of the towel rack came out of the wall. The kitchen has just a few utensils. There was no corkscrew. One corner of the couch sagged. We used a pillow on top to be able to sit less uncomfortably. The key lock to the apartment requires a certain speed. If you go to slow, it does not unlock. Neither if you go to fast. It needs to be just right. Some times I was just about ready to kick it in. The key lock to the apartment building works perfectly. All in all a frustrating experience. The staff is not the problem. The company chose the cheapest option for everything and clearly skimps on necessary maintenance as well. I am convinced that better quality would have saved money in the long run with happier customers. This is a good concept which could have been nice if it wasn’t so poorly executed.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sylvia, Charlottesville

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like problem with codes to get in at checking in.
Stayed 4 nights in Nov 2023

10/10 Excellent

Reynol

Stayed 2 nights in Oct 2023

8/10 Good

J.A.

Liked: Cleanliness, room comfort
Great space--it just needs some...things.
It's an amazing space; however, some time should be taken to check the status of certain apartment items. For me, the bed seemed to be sunken in at the head (I think maybe it cracked or something). I also went to open a window using the crank, which fell off--same with the freezer handle. Again, it's a great space and I was very comfortable (definitely got my sleep in), but there are things that be improved.
Stayed 3 nights in Oct 2023

10/10 Excellent

Casandra

Liked: Cleanliness, room comfort
Great place
My stay here was great.
Stayed 3 nights in Oct 2023

2/10 Terrible

Paul

Business traveller
Disliked: Property conditions & facilities
This was fraud. The decryption of the property is fraud. I requested to not be charged. I immediately had to find a new place to stay. Don’t trust Expedia or Sonder they committed fraud and I am taking action do not charge my credit card. They want you to go to another site to hold you luggage prior to check in. They should just state it’s an air bomb not a hotel. Fraud, fraud, fraud.
Stayed 3 nights in Oct 2023

2/10 Terrible

Jazzmin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 4 nights in Oct 2023

10/10 Excellent

Luke

Liked: Cleanliness, amenities, property conditions & facilities
This place was perfect for a wonderful stay in fishtown!
Stayed 7 nights in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
Fun place
Fun trip in Fishtown. The Sonder put us in the middle of it all and gave us the perfect place to recharge.
Stayed 3 nights in Sep 2023

6/10 Okay

Melinda

Business traveller
Disliked: Amenities, property conditions & facilities
This was my first time experiencing a concierge-less stay. Not having any drinking water provided, not being able to leave my luggage at the venue, not being able to check in early for no reason other than “just because” was enough for me to not stay here again. The concept might work for people who are staying for leisure but for people traveling for business, this is very inconvenient. Also, when I reached out to the Sonder chat, it seemed like I was bothering whomever I was messaging with. Every time I reached out, they would tell me that I can just use the app and I didn’t need to chat with them however I did need to utilize the chat feature because the issues/concerns I had couldn’t be resolved in the App.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luigi

Travelled with group
Liked: Cleanliness
Quiet except the noise of the train but not really bad . the apt is very nice just little things . The quartz on the countertops in the kitchen area has some chipped pieces and the walls have some scratches or peeling.. I'm just letting you know this. The rest look good .
Stayed 2 nights in Sep 2023

10/10 Excellent

Augustus

Liked: Cleanliness, property conditions & facilities
It was easy to find easy to gain access it was clean and the people in the neighborhood where extremely nice
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Stayed 4 nights in Aug 2023
Response from Sonder on Sep 10, 2023
Hi Michelle, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Patricia

Stayed 4 nights in Jul 2023

4/10 Poor

joseph

Stayed 3 nights in Jul 2023
Response from Sonder on Aug 9, 2023
Hi Joseph, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, comfortable, safe
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa, Baltimore

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Worked for what we needed. Easy access in and great rooftop
Stayed 2 nights in Jun 2023

10/10 Excellent

Daisy

Stayed 1 night in May 2023

10/10 Excellent

Nadine

Liked: Cleanliness, property conditions & facilities
Excellent stay!
Stayed 2 nights in May 2023

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Jason

Travelled with family, Business traveller
The property was in a good location in fishtown but super close to the train. After a few hours the train was tolerable. The unit was great for us with lots of space. The property overall had zero amenities but not what we were looking for. The hallways were tired and in need of paint. For the price it was a great deal.
Stayed 3 nights in Apr 2023

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

6/10 Okay

Anthony

Stayed 3 nights in Mar 2023
Response from Sonder on Mar 23, 2023
Hi Anthony, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Darryl C

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean space and modern minablist decor. Parking was an issue. May have missed it but the information about paid/lack of parking was clear in the listing. It wasn't until l went through the Check- in procedures that l read about it. I never did see any "paid" street level parking. This is a very popular area and parking is difficult. You just have to realize once you do find a space, leave your car there snd don't move it during your stay and walk anywhere you have to...which is really not too bad since there are a lot of nice eateries, shops etc in the area
Stayed 4 nights in Mar 2023

6/10 Okay

MELISSA

Stayed 1 night in Mar 2023
Response from Sonder on Mar 10, 2023
Hi Melissa, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

Yago

Business traveller
Liked: Cleanliness, room comfort
Great, but noises...
The apartment itself is great. Very well equipped, furnished and decorated. Staying at an apartment rather than a hotel gives you the feeling of "living" in the city you are visiting, even if only for a day. The area is obviously seeing a great transformation, it is up and coming and filling up with cool and vibrant spots. HOWEVER... I should have paid more attention to other reviews that mention how noise travels easily into the apartment, both from the street and from within the building. At times it feels like your windows are open, or there are no walls at all, you really do hear every minimal noise. I guess I was lucky it was a quiet night, and still. Just keep this in mind if noises bother you while sleeping. Otherwise, it is a fantastic place.
Stayed 1 night in Jan 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome. Except for parking. Some small issues with the washer but it got taken care of after a couple of days

6/10 Okay

Jeannine

Stayed 2 nights in Dec 2022
Response from Sonder on Jan 16, 2023
Hi Jeannine, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

April

Stayed 2 nights in Dec 2022

8/10 Good

Abigail

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Cool, hip and comfortable.
It was a great place, in a hip, bohemian part of town. Lots of neat places within walking distance. Lots of sounds from the street at night you would expect from an older, bohemian part of town.
Stayed 4 nights in Nov 2022

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

franklin

Travelled with family
family stay
smoke alarm missing, the actual view from rooms on south side, couldmt get into room for hours after arrival.
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Mikayla

Liked: Cleanliness, room comfort
Parking Scarce
No Parking During Fishtown Festival - was unaware. Parked at casino and walked. Found street parking the next morning.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sue

Stayed 2 nights in Sep 2022

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022