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Starwest Apartments Alderney on Hay – Avis

4 out of 5
Starwest Apartments Alderney on Hay
193 Hay Street, East Perth, WA

Avis

7,4

Bien

Note de 10 – Excellent, d’après 279 avis sur 1004." "
Note de 8 – Bien, d’après 385 avis sur 1004." "
Note de 6 – Acceptable, d’après 170 avis sur 1004." "
Note de 4 – Médiocre, d’après 91 avis sur 1004." "
Note de 2 – Terrible, d’après 79 avis sur 1004." "

7,8/10

Propreté

7,6/10

Service et personnel

7,6/10

Commodités

7,4/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Nina

Séjour de 5 nuits en janvier 2024
Sarah a répondu le 16 févr. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

6/10 – Acceptable

karine

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Appt 15 au 2ème étage Nous regrettons de ne pas avoir eu l'appartement au dernier étage comme nous l'avions demandé par mail. Positif : appt spacieux, bien équipé, propre. Lit double confortable, parking, bien situé, proche des arrêts de bus Negatif : très bruyant. Bruit de la rue (circulation, sdf qui crient), travaux dans l'appt d'à côté, travaux au niveau de la piscine. Lits simples très étroits, spa hors service. .

10/10 – Excellent

Joël O.

Points forts : Propreté
Très bon séjour à Perth
L'endroit est calme et l'appartement spacieux. Il mériterait cependant un petit rafraîchissement, notamment au niveau de la décoration et de l’ameublement. La literie est top !
Séjour de 6 nuits en février 2020

10/10 – Excellent

Fabrigues

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Visite de Perth
Séjour de 3 nuits en février 2020

2/10 – Terrible

Jessica

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property has restricted check in hours - only one hour a day! Didn’t get into Perth until late and as reception was closed, could not fill in the ‘required registration form’ (even though the booking was booked, confirmed and paid in full. As a result, the following day, the key cards were cancelled so could not access the car park or my room and my belongings until I had signed a piece of paper! As for the room, the taps dripped, the walls are paper thin, the bathroom was mouldy, the bathroom tap had to be turned about 5 times to get water and the elevators ‘down’ button didn’t work. Do yourself a favour and stay anywhere else but here.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Susan Florida Mong Chee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

lance

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything great
Séjour de 6 nuits en mai 2024

2/10 – Terrible

Annemarie

I did not get to stay at the property and had to book another hotel. I also lost my money on the booking. This is because they closed at 3pm and I wasn't due in from Darwin until 8om that night. After hours check-in fee would have costed more than the room itself. No indication of this on the Site. A last minute text which I did not see until after the 3pm hotel closure for the day. And told about the late check in and fee etc. 3pm in WA was 1.30pm NT time. Bad experience, will never book there again
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Darren

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Whilst this is great value for money there we're a few issues with our latest stay. 1, the security gate and door for after hours entry was left open most nights. I discovered the closing spring was broken off. 2. The Wifi was poor. 3. The televisions need updating as they would not pick up HD channels and are outdated. 4. Our microwave did not work. I could not bring these issues to staff as the desk was not attended all day. Price and location are excellent and I will stay there again.
Séjour de 5 nuits en mai 2024

8/10 – Bien

Phyllis, PARABURDOO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Did what was required
Séjour de 6 nuits en avril 2024
Sarah a répondu le 16 mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Jonabe

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family friendly apartment centrally located in Perth CBD.
Séjour de 2 nuits en avril 2024
Sarah a répondu le 16 mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Geraldine

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked the position of the property. I liked the swimming pool, though I didn't get to use it. Facilities were good. Helpful staff. Didn't like the smells in the apartment nor in the corridors. They did help with the room smell very quickly. The room was very noisy, I didn't know what it was. Air conditioning or something, though it wasn't switched on I believe. Great value for money though and I would book again.
Séjour de 3 nuits en avril 2024
Sarah a répondu le 16 mai 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. Please inform us as quickly as possible within reception operating hours noise and maintenance issues to take prompt actions. We are here to assist you to enjoy your stay with us.We look forward to seeing you again.

4/10 – Médiocre

Fabian, Sylvania

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 7 nuits en avril 2024
Sarah a répondu le 16 mai 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 – Bien

Melissa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Value for money with everything you need
Séjour de 1 nuit en avril 2024
Sarah a répondu le 29 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

JON

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Convenient location. This is a mixed use property with some apartments owned and lived in and others being part of the apartment hotel. Our apartment was tired and in need of a facelift, however the servicing was good and the staff were a pleasure to seal with.
Séjour de 15 nuits en mars 2024
Sarah a répondu le 29 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 – Terrible

Abdullah

Séjour de 1 nuit en avril 2024
Sarah a répondu le 16 mai 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

10/10 – Excellent

Brenton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always a good stay
Séjour de 3 nuits en mars 2024
Sarah a répondu le 29 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Alison

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is the second time we’ve stayed. The apartment (no. 6 both times!) was clean as were towels and sheets and had everything we needed. Washing machine and tumble dryer were so useful (not something you get in UK accommodation). Parking is a big plus and it’s a 15 minute walk to the city centre shops and similar to Elizabeth Quay. The pool was utilised by my son (thanks for changing the fake grass!!) and was clean and empty both times! Check in was a breeze. We’ll be back again the next time we visit Perth!
Séjour de 2 nuits en avril 2024
Sarah a répondu le 29 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Colin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good value .No complaints
Séjour de 2 nuits en mars 2024
Sarah a répondu le 5 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always good to stay here. Like the secure free parking. Convenient to get around.
Séjour de 2 nuits en mars 2024
Sarah a répondu le 5 avr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Chelsey

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The price for the location, made it very easy for a family of 4 to enjoy their short needed stay in perth Rooms are very generous in size, had all the facilities with restaurants and stores near by if needed. Along with a gated park at the end of the street
Séjour de 2 nuits en mars 2024
Sarah a répondu le 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

ika

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff and quite
Séjour de 2 nuits en mars 2024
Sarah a répondu le 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 – Terrible

Fraser

Séjour de 1 nuit en mars 2024
Sarah a répondu le 29 avr. 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 – Bien

graeme

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en mars 2024
Sarah a répondu le 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Kathryn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and helpful staff. Check in time frame very limited ( between 2 and 4 pm only otherwise a fee is incurred). Be very aware of this limitation and plan accordingly.
Séjour de 2 nuits en février 2024
Sarah a répondu le 5 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Megan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The space inside the suite was wonderful. Even the corridors outside of the suite was spacious. All the facilities were amazing. A really great place to stay.
Séjour de 2 nuits en février 2024
Sarah a répondu le 5 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Kathryn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable and great location and facilities
Séjour de 1 nuit en février 2024
Sarah a répondu le 29 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Suzanne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Always great to stay here, big apartments. Great free secure parking.
Séjour de 2 nuits en février 2024
Sarah a répondu le 28 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

JB

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We found our room to be presented well, with good facilities, at an affordable price. I will stay here again.
Séjour de 4 nuits en février 2024
Sarah a répondu le 28 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Ian Norman, Gordon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very conveniently located at the East end of Perth. Great kitchen facilities and bathroom. Super cold air conditioning. Indoor pool area was awesome. Bus stop for the Red Cat free bus service almost at the door or you can easily walk into the CBD.
Séjour de 6 nuits en février 2024
Sarah a répondu le 28 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

HONG GEOK

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en février 2024
Sarah a répondu le 28 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Antje

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Sarah a répondu le 28 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Problem with bathroom tap was fixed promptly. I have been a regular guest for quite a few years and love having the space in an apartment and the self catering facilities - all for the price of a hotel room anywhere else!
Séjour de 2 nuits en février 2024
Sarah a répondu le 23 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Brenton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good stay
Séjour de 4 nuits en février 2024
Sarah a répondu le 23 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

KIYOSHI

Points forts : Propreté, état et installations de l’hébergement
Séjour de 8 nuits en février 2024
Sarah a répondu le 23 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Issam

Points forts : Propreté
I like the rooms big and nice kitchen and laundry are big and nice balcony .. the only downward is the car park so hard to find a spot that not reserved or taken and reception closes early.
Séjour de 2 nuits en février 2024
Sarah a répondu le 16 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We highly recommend you to contact our After Hours duty manager to get the assistance to find spot when you could not find any empty bay for your vehicle.Due to the number of apartments we manage and to offer low room rates for customers we have to limit our reception opening hours.We apologize for any inconvenience this may caused.

8/10 – Bien

Vinod

Séjour de 20 nuits en janvier 2024
Sarah a répondu le 16 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

gail

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value apartments
Great place easy access to public transport and free bus service to main station and shopping centres. Spacious apartments and good facilities. Nice staff
Séjour de 5 nuits en février 2024
Sarah a répondu le 16 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Acceptable

Eva

Points forts : Service et personnel
A lot of space, bed good, bedroom / bath and toilet clean.
Séjour de 3 nuits en février 2024
Sarah a répondu le 16 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Suzanne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Big apartments, great that aircon is in all rooms. Good safe, free parking. Love the little convenience store.
Séjour de 5 nuits en février 2024
Sarah a répondu le 16 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Simon

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
..
Séjour de 1 nuit en janvier 2024
Sarah a répondu le 8 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

Andrea D

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Affordable , comfortable and quiet. Staff were friendly and helpful.
Sarah a répondu le 7 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 – Bien

David

Points forts : Propreté, état et installations de l’hébergement
Good location with easy free bus access to the city. We didn't like the emphasis on punishments if we did something wrong. Felt chastised for nothing. I suppose they have a history of people doing damage.
Séjour de 6 nuits en janvier 2024
Sarah a répondu le 7 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.Apologies for any inconvenience you had to face because of security bond. Due to massive amount of damages done by past guests, our property has to follow strict policy for security bond holdings. And we have clearly mentioned in all website that we hold a security bond, through that guests have a clear idea to book or to find an alternative accommodation.

10/10 – Excellent

ludita

Voyage en famille
Points forts : Propreté
Séjour de 2 nuits en février 2024
Sarah a répondu le 7 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Acceptable

Rodney

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
Good sized apartment with functional facilities. Wasnt very clean, dining chairs were all loose. Floor waste grate was missing in the toilet so had a bucket sitting on top of it bed was nice and comfortable
Séjour de 2 nuits en février 2024

8/10 – Bien

Chris

Séjour de 1 nuit en janvier 2024
Sarah a répondu le 21 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

4/10 – Médiocre

Izabella

Points forts : Service et personnel
Points faibles : Propreté, commodités
Conveniently located. Not very clean and terrible odour. Overall disappointing over the hygiene in the past 2 visits is disappointing
Séjour de 1 nuit en février 2024

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable stay
Exceded expectations. Very comfortable large apartment with friendly helpful staff. Limitted checking in timeframe was resolved with a phone call. So close to city attractions and the indoor pool was a bonus.
Séjour de 1 nuit en janvier 2024
Sarah a répondu le 7 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 – Excellent

Rosa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Sarah a répondu le 2 févr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 – Acceptable

Jamie

Voyage en famille
Points forts : Service et personnel
Property itself fulfilled our family needs. The area out front was noisy from locals and homeless people arguing, something outwith the hotel’s control though. With the cost of living pressures, it would be nice to see the hotel offering 3 night stay specials for nearer $400 rather than the $500 we paid.
Séjour de 3 nuits en janvier 2024