Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a good experience with the rental company up until we checked in. After check in, we noticed the room was very warm. Called the rental company and they shared that the unit shouldn't be set any lower than 73. The only time the unit cooled down to 73 was at night, other wise it stayed around 75-76 in the room the entire time. This is not a comfortable temperature in the summer heat at the beach. Thankfully we brought fans because the rental company never sent anyone out to check the unit. Also noticed that the air filter was extremely dirty and asked if they would mind sending someone out to change. That was never changed, we bought a new one at Walmart and changed ourselves. The bathroom tubs had mold all around the corners to which we also bought clorox cleanup at Walmart and cleaned that as well. The guest bathroom shower was clogged and would not drain. Called about that as well, if they sent someone out, we never knew it (as we weren't notified), but we had also purchased Draino at Walmart and began using that on the clogged drain as soon as we noticed the issue. We have stayed at other units (managed by other companies) at the Islander in previous years, and will go back to using those companies again. I will say this unit was a little cheaper than the others but we soon learned that cheaper isn't always better.