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Reviews of Arenal Rustic Lodge

3 out of 5
Arenal Rustic Lodge
La Fortuna de San Carlos, Jauri, Peñas Blancas, Alajuela

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing once we found it. It is very hard to find as it is in a neighborhood behind houses, but don't let that discourage you. Im telling you how to get there so you can experience the magic. There is a small grass driveway between houses that leads into the jungle. There is a small wooden sign about knee height that marks the entrance on the right side of the driveway. We spent the night in a gorgeous treehouse with all the modern amentities and a great bed. The sounds of the jungle surrounded you with frogs, flowers, wildlife and rain and so much more. The staff were extremely accomodating and friendly they even come out to the street to help us find the place. Please note that the phone number on expedia for them is wrong, their real phone number can be found on google if you look up the property name. I hope you enjoy this place as much as we did.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to view monkeys right from the deck . Best pasta Bolognese ever !!! They only offered dinner on the weekends when we stayed there Excellent Italian chef
Stayed 1 night in Feb 2024

8/10 Good

Wendy

Travelled with family
Beautiful cabin. Very clean. Has AC. Awesome view of the jungle. The only reason why i gave it a 4 star is because of the bedding. The bed was not very comfortable. The pillows and sheets were hard. The bed also only had a thin blanket as a cover. You need to bring your own shampoo and conditioner.
Stayed 1 night in Oct 2023

2/10 Terrible

Helen

Disliked: Staff & service
AVOID AVOID AVOID.
My husband and I, while on our honeymoon, booked a few nights at Arenal Rustic Lodge. According to their website, their reception desk is open starting at 8am. Imagine our surprise when we pull into the property at 12pm and see absolutely no one there. We looked around, asked the people nearby if they knew anyone who worked at the hotel, and came up empty. We called their number SEVERAL TIMES, only to be sent right to voicemail. I left a message with my contact info and never heard back. (In fact, we only heard from the hotel once I submitted a complaint with Hotels.com.) We had a tour planned that afternoon, and we were due to be picked up at the Arenal Rustic Lodge within the hour of our arrival. Since there was no one there, we had no where to leave our rental car and luggage, so we were forced to find another place to stay. I’m writing this review on as many platforms as possible so people can avoid the awful experience we had. It nearly derailed our honeymoon. Please don’t be charmed by the idea of staying in a “treehouse” unless you want to potentially be stranded. Costa Rica has been lovely so far, and the people are kind, but this experience with Arenal Rustic Lodge was terrible.
Stayed 2 nights in May 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to start our vacation!
We started our family Costa Rica trip in La Fortuna and decided to stay at Arenal Rustic Lodge. It was a perfect way to start the trip. The lodge is around 15 minutes from town. The family hosts were amazing and incredibly helpful. They offered great advice and were very accommodating. They let my daughters (age 11 and 13) feed the family's horse and they even took us on a hike of a local trail they are starting to develop. We stayed in cabin #5. It had plenty of room for our family of 4. There was a small fridge and fan along with a coffee maker. It was basic but had all we needed. The balcony was a perfect hangout spot to play games and listen to music. A table on the balcony would have been nice along with a few more chairs but we made due. We stayed for 3 nights in April of 2023. We booked all of our tours ahead of time, but the family that runs the lodge was helping other guests with bookings. The lodge is centrally located. Our furthest drive was 30 min to explore hanging bridges. Most activities were within a 15 min drive. The daily "Gallo Pinto" breakfast was a perfect way to start the day. We were able to select our breakfast time every morning which really helped with our daily tours. Our family really enjoyed our stay and would recommend the lodge to other families or couples traveling to La Fortuna.
The family horse
Our balcony
Stayed 3 nights in Apr 2023

10/10 Excellent

Mansoor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am staying in 4 different places and so far all of them are good
Stayed 4 nights in Mar 2023

8/10 Good

yelena

Stayed 3 nights in Feb 2023

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in rustic lodge
We enjoyed our stay. Bed was very comfortable, the lodge was very private and definitely "in" nature.
Stayed 4 nights in Feb 2023

6/10 Okay

Barbara

Travelled with group
Disliked: Amenities, property conditions & facilities
The lodge itself is located in a gorgeous garden with lots of birds to be seen. Best if you have a car as the location is a hike from Fortuna. We weren't impressed to be without water for 24hrs due to area works and without hot water for the whole stay. The attitude of the staff who were otherwise friendly, did also not scream they recognised this as a sizable problem. On balance, we felt the lodge pricing was quite high all this considered.
Stayed 2 nights in Jan 2023
Response from Vane on Feb 7, 2023
It was a real pleasure to receive you at our lodging. However, we apologize for the great inconvenience of the water, as they are in a pipeline repair and others. We would have liked this not to have happened, as we are interested in making you have the best time in our lodging. And I apologize for the hot water issue as there are pipeline works causing problems with the heater. Greetings Vane.

8/10 Good

Austin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the family is very friendly! The rooms are rustic and immersive. Make sure to call ahead of check in for the parking/check in instructions. Lots of wildlife sounds - We saw a toucan in the trees outside our room.
Response from Vane on Jan 9, 2023
Gracias por su estadia con nosotros ,a Sido un placer atenderlos .estamos súper felices de que lo hayan pasado bien

10/10 Excellent

Hosein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a quite and peaceful stay in la fortuna this is a very good place. I stayed in the tree house and it was nothing short of amazing. Plenty of privacy and a very unique experience
Stayed 5 nights in Jul 2022

10/10 Excellent

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the forest, the he cabin is private and very well maintained. The staff is engaging as needed, helpful and friendly. We enjoyed staying here and will book again when in La Fortuna.
Stayed 1 night in Mar 2022
Response from Arenal rustick Lodge on Apr 18, 2022
Hola. Buenas gracias port tu lindo comentario, agradecemos tu vicita

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cabin is one room, plus bathroom and balcony. It is beautiful. This is like a bed and breakfast but you have your own little cabin. The Host makes a wonderful breakfast for you. We loved the help the host gave us. Very nice people.
Stayed 3 nights in Jan 2022
Response from Gracias por tu reseña on Jan 20, 2022
Ha sido un gusto tenerlos con nosotros, son muy agradables.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay!
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Geoffroy

Liked: Cleanliness, staff & service, property conditions & facilities
Wow what a beautiful place. The owner’s are incredibly friendly. They help us when we had a problem with our rental car.

8/10 Good

Jannica

Travelled with group
Liked: Cleanliness
Mysigt boende o nära till naturen/regnskog. Stuga 6 / från vår altan såg vi teacons. De har även trädkoja/hängande stuga på pålar. Obs - ligger off från centrum La Fortuna men går att ta taxi.
Stayed 3 nights in Feb 2023

8/10 Good

Hosni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pura Vida
Cómo su nombre lo dice son Cabañas rústicas equipadas con lo necesario para una estancia cómoda. Me encantó el entorno rural las cabañas dentro de una pequeña parcela de bosque natural. El sonido de las aves locales y ríos. En general se descansa Bien y la atención del personal y y propietarios es más que excelente. Muy amables.
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boendet saknade myggnät för fönsterluckorna (inga fönsterglas fanns) och när vi frågade om myggnät fanns möttes vi av en ganska dålig attityd. Sängen bäddades inte och golvet var ganska smutsigt. Inga hängare eller platser att lägga saker förutom golvet fanns. Inte ens på toaletten fanns plats att hänga upp handduk. Man stängde av vattnet och kunde inte säga när det skulle komma tillbaka. Detta hade varit ok men vi fick inget extra vatten att kunna spola med till exempel och ingen annan plats att gå på toaletten.
Stayed 2 nights in Feb 2023

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein toller Ort mit sehr netten und herzlichen Besitzern. Wir hatten ursprünglich 2 Nächte in der Ferienhütte gebucht, da das Baumhaus bereits ausgebucht war. Die Ferienhütte war sehr gross und es gab einen kleinen Kühschrank im Zimmer. Auf der Terrasse gab es zwei Schaukelstühle und eine tolle Aussicht. Als wir dem Besitzer (Juvenal) beim Frühstück erzählten, dass wir gerne das Baumhaus gehabt hätten, machte er uns darauf aufmerksam, dass sie noch ein zweites hätten. Nach der Besichtigung entschieden wir uns, noch eine Nacht länger zu bleiben. Wir konnten ohne Aufpreis bereits die 2. Nacht im Baumhaus verbringen mit einer wunderschönen Aussicht in den Wald. Obwohl der Preis für das Baumhaus teurer war, mussten wir für die bereits gebuchte 2. Nacht keinen Aufpreis zahlen. Es ist aber zu erwähnen, dass das Zimmer wesentlich kleiner ist. Juvenal gab uns zudem auch super Tipps gür Restaurants und buchte für uns eine Kaffee-/ Schockoladen- und Rohrzucker-Tour. Allgemein ist es von Vorteil, wenn man ein Auto hat, da der Weg ins Zetrum zu Fuss etwas dauern würde. Allgemein waren wir sehr zufrieden und würden wieder dort hin.
Stayed 2 nights in Jan 2023
Response from Juvenal y Vane on Feb 2, 2023
Hello, we are more than grateful for your excellent visit and very happy to be a part of your great journey. We strive to give our best for you. Thank you for your beautiful feedback and letting us know how happy you are.

10/10 Excellent

Oriane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Super séjour en plein milieu de la nature costaricienne. Bani et Juvenil ont été très accueillants et de bons conseils concernant les activités à faire à la Fortuna. Chambre très propre dans les arbres avec néanmoins un wifi un peu faible. Nous recommandons cet hôtel pour les amoureux de la nature.
Stayed 2 nights in Apr 2022
Response from Arenal rustick lodge on Apr 18, 2022
Hola gracias por tu lindo comentario, muy agradecidos por tu vicita.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ruhig und naturnah, sehr empfehlenswert
Es war eine unglaublich schöne Erfahrung bei Arenal Rustic Lodge zu bleiben. Die Hütten sind in perfekter Harmonie mit der Natur gebaut; Man hat alles was man braucht, alles ist sauber und es gibt sogar eine neu gebaute Hütte am Baum wo wir sicherlich beim nächsten Besuch bleiben werden. Das gesamte Areal ist sehr gut gepflegt und sauber, eine bunte Blumenlandschaft, Kolibris fliegen am Balkon und die Familie besitzt schöne Pferde. Frühstück schmeckt sehr gut und wir durften sogar leckeres lokales Mittagessen probieren. Das Beste kommt zum Schluss: Juvenal und seine Familie waren sehr gute Gastgeber, immer hilfsbereit, sehr angenehm und nett.
Stayed 2 nights in Mar 2022
Response from Arenal rustick Lodge on Apr 18, 2022
Hola. Gracias por tu lindo comentario, estos. Muy agradecidos por tu vicita.

10/10 Excellent

Dino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comme une famille...
Uvenal et vanessa ont été de super hôte...tres aimable et serviable....tres bon service pour le dejener et les excurssions...uvenal nous a donner un super service de navette pour le centre(sans nous charger presque rien)...les chambres etais parfaites avec le sentiment d'etre dans la jungle....
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the Garden Lodge was really perfect! Jubenal and his family are so helpful and friendly! It is a little outside of LA Fortuna situated but Jubenal offered us to drive us to the center and picked us also up. The room is really great, it's a small house of wood with a view to a part of a forest. So in the night and the morning you hear the animals living there. Also the breakfast was really tasty with fresh fruits, eggs and toasted bread. I really recommend staying here if you prefer a nice host, a room in quiet location and possibility for visiting various things near La Fortuna!
Stayed 2 nights in Mar 2020