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"Excellent all around hotel"

"It was terrible. I was told I would get a $200 refund after I signed out within 24 hours when I went to see what I have noticed that he did I was given the runaround."

"Bar offer a great selection of Selzer’s The only thing I like to drink."

"Very satisfied with everything. It was an excellent stay."

"Awakened to a comforter normally covered in a clean bedsheet that had excrement and other stains on it. It was truly disgusting. Just because you put a clean sheet on the comforter doesn't make it sanitary. Gross"

"Nice folks in a clean environment. "

"The room was large and very clean. All of the staff were professional and friendly. I will stay here again. "

"The floor in the room was dirty, as if it hadn’t been cleaned in months. The iron didn’t work properly — water was leaking onto my clothes while ironing, so I had to change my outfit. The room itself was spacious, and the bed was comfortable. It’s okay for a one-night stay. Communication: I sent two messages a few days before arrival asking about the shuttle service, but never received a reply. So, I called two days before my arrival to ask whether I needed to schedule the shuttle in advance. I was immediately put on hold, and after a few minutes, I was told to expect the shuttle in 30–40 minutes. When I repeated that I was arriving in two days and was only asking about scheduling in advance, the staff member replied that he couldn’t understand my accent and that I should call only after I had arrived and picked up my bags, and hanged up. On the day of my arrival, I called after landing (but before exiting the plane) and waited no more than 5 minutes for the shuttle, so good job on that!"

"The room #840 was not up to the level of this high end Hotel! I would have had a nicer room at a local name brand hotel. The valet was great, front desk was nice but did not seem to mind putting us in this room. The Monarch had great staff and drinks were great! The hotel is great other than the old worn out #840"