- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
4 star hotel, 6 star prices , 3 star service !! Have been thinking about staying here for Several years after visiting several other Disney hotels and for the £600 per night fee found it sadly lacking .. loved the feel, ambience and of course the location but .. service in reception was poor - queued for ages .. then they said our booking didn’t include park tickets despite it being on our booking form- had to wait 15 mins to see supervisor for them to agree we had tickets - kids just wanted to get into the park. Made us feel unwelcome as they were questioning what we told them re tickets . Staff generally hit and miss some were lovely but many were just miserable ☹️ Room with terrace was lovely - but only two cups, two robes for family of 4.. items not replenished and extortionate mini bar 10 euros for bottle of water !! For a 5 star hotel the tea and coffee supplies should have been plentiful. On checking out day our park tickets then would not work at the park gate and had to go back to the hotel reception where we waited for them to be replaced! Very frustrating and a waste of time. The location is the only great point but having stayed in the New York hotel where the service is much better I don’t think I would pay almost double to stay here again - sadly as it should have been a great experience .. .. needs to improve to warrant its prices.