Golf
Check availability

Reviews of The Cove at Atlantis

5 out of 5
The Cove at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Reviews

8.4

Very good

Rating 10 - Excellent. 542 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 129 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Billy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
If you want service, this is not the place to visit. I am not even saying great service, I am saying if you are the type that would like someone to respond when you tell them hello, don’t go here. Rooms are nice and clean. Food options are limited, and not good. Perch was horrible service and food. Paranza was better, it ruined it a little that they try to lead you to believe there is no tip auto included. Just a shady environment, all around. Housekeeping tried to enter our room on 2 different occasions with us inside and do not disturb light turned on. Would not recommend
Stayed 5 nights in May 2024
Response from Atlantis Team on May 21, 2024
Dear Billy,Thank you for staying with us at the Atlantis and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. We sincerely apologize for the experience.

10/10 Excellent

Kieran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent property.
Stayed 4 nights in May 2024
Response from Atlantis Team on May 21, 2024
Dear Kieran,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

Madison Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
absolutely amazing service and kind staff
Stayed 4 nights in May 2024
Response from Atlantis Management Team on May 21, 2024
Dear Madison,Thank you for staying with us at the Atlantis. We are happy to see that you had a five-star experience and can't wait to welcome you back to paradise soon.

10/10 Excellent

Carla Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Cove, it was so peaceful.
Stayed 5 nights in May 2024
Response from The Atlantis Team on May 15, 2024
Dear Carla,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

6/10 Okay

Cascia Vita

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from The Atlantis Team on May 15, 2024
Dear Cascia,Thank you for vacationing with us and for your feedback. Your rating will be shared with our team.

8/10 Good

David, Florissant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the Expedia rooms offered were of the lower room with no view (floors 1-3). And I needed to upgrade 100.00 more to have a room with a view (rooms 10-17)
Stayed 4 nights in May 2024
Response from The Atlantis Team on May 14, 2024
Dear David,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cove pool is excellent and pool staff amazing. Only issue is rooms are getting dated, AC not great. Now for late check out request charging $165 an hour. No matter status w Marriott or frequent guest. Crazy nickel and dime even when hotel not full. Will loose repeat guest.
Stayed 4 nights in May 2024
Response from The Atlantis Team on May 13, 2024
Dear Deborah,Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we

6/10 Okay

Renee Lynn

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Other than playtime with the dolphins this trip was disappointing. Bed and pillows were uncomfortable. A/C in room didn’t work. Staff were rude and lacked customer service skills. Everything was overpriced. Food was average. Extremely disappointing. Won’t be back.
Stayed 6 nights in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The Cove is a gorgeous, classy part of the Atlantis resort. Everything was great. Just be prepared to spend a lot for food there. We knew that going in but we were still a bit surprised. If you aren’t concerned about the cost, you will absolutely love it.
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on May 13, 2024
Dear Anne,It was a pleasure to have you stay with us at the Cove Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again.

10/10 Excellent

Ilinca C, Trussville

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Great time
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on May 1, 2024
Dear Ilinca,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

MADHU S, Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for three nights. Excellent experience will go back again to stay at same property cannot ask more than this.
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on Apr 26, 2024
Dear Madhu,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excellent

Pamela D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Would recommend it to anyone traveling to the Bahamas.
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on Apr 26, 2024
Dear Pamela,Thank you for vacationing with us at the Cove, it was a pleasure to have you! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

4/10 Poor

antal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great facility horrible problem resolution and management engagement on issues. No where in comparison to Atlantis Dubai with service. Facility great, pool great, food options great and spa great. Two night stay with to many issues and no proper resolution follow up. Unfortunate because it’s my 3 rd time to Atlantis 13 th to Bahamas.
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on Apr 24, 2024
Dear Antal,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 Excellent

toriano

Stayed 3 nights in Apr 2024
Response from The Atlantis Team on May 13, 2024
Dear Toriano,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Yulonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Alantis Team on Apr 18, 2024
Dear Yulonda,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Keris M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was outdated. Elevators broke daily but they were fixed promptly. Service was amazing. Staff was wonderful. Great staff. I look forward to visiting after the upgrades.
Stayed 4 nights in Apr 2024
Response from The Atlantis Team on Apr 15, 2024
Dear Keris,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

6/10 Okay

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a nice experience
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on Apr 15, 2024
Dear John,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Good

Christine Q.

Travelled with group
Liked: Amenities, property conditions & facilities
The reading lights (above the beds) in our suite didn’t work. One of our bathroom sinks didn’t drain properly. Housekeeping didn’t do a great job (surfaces in our room weren’t wiped down, the carpet wasn’t vacuumed, the bathroom mirror was spotty/streaky). The bathrooms near the Cove/Reef beach were gross and not attended to (e.g., no toilet paper, no paper towel). While the staff at the front desk was lovely, other staff (e.g., bartenders at Fish and Paranza) were less so. The food at the restaurants was good (but not amazing, which I expected, given the caliber of the resort), and the prices for everything were exorbitant — especially given the cost just for the room! I will likely not go back.
Stayed 3 nights in Apr 2024
Response from The Atlantis Team on Apr 14, 2024
Dear Christine,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Apr 11, 2024
Dear Lauren,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Henry

Stayed 4 nights in Apr 2024
Response from The Atlantis Team on May 1, 2024
Dear Henry,Thank you so much for staying with us at the Atlantis and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Alantis Team on Apr 2, 2024
Dear Daniel.Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excellent

Nancy Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Apr 2, 2024
Dear Nancy,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loved our stay at the Cove. Even though it was a busy spring break week, we still managed to do all we had hoped to do. Only difficulty was securing breakfast - limited options available.
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Apr 2, 2024
Dear Lauren,Thank you for vacationing with us at The Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we can't wait to have you return again!

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check-in today at around 4:00PM and it took a long time (after a long trip) and there was no acknowledgement from anyone of us standing there right at the reception floor, and until I asked a concierge that wasn’t talking to anyone to please help us check in and just said to give her a moment until one of the only two other people working there was able to get us in. Even though I asked very politely, the receptionist flat out said there was no availability whatsoever for upgrading the room. And as I was afraid to see from previous reviews, the room (I’m sure was nice when built) is clean but has no view, it is now very outdated, carpet is beyond its last leg (very worn) and everything is just outdated for the price per night. To get to the room we were just told left, right, and left again… is like you are on your own kind of a place. The WiFi credentials had my last name spelled incomplete/incorrect, and it took three calls to get this information from them in order to log in. We had a walk at the beach for sunrise and saw trash on the sand, sea-weed, a left behind old sandal, not what you would expect to see on a place like this for what the cost is. Not a good first day.
Response from The Atlantis Team on Mar 28, 2024
Dear Jose,We are disappointed to hear about your overall experience thus far. We want all our guests to have an amazing stay and extend apologies to you. Someone will be in contact with you.

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
- Rooms toilets don’t work - Restriction on using the pool in limited hours ONLY because of union workers - Closets lights also don’t work - very expensive The Cove and not good value for money
Response from The Atlantis Team on Mar 28, 2024
Dear David,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Atlantis Team on Mar 25, 2024
Dear Nicole,Dear Sebastian,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 Terrible

Mikhail

Liked: Property conditions & facilities
Disliked: Staff & service
Wifi doesn't work. We asked the administrator to check if there was a problem, they took my phone and put it in airplane mode. CRAIG LIGHTBOURNE. HOTEL MANAGER - BAY AND REEF Atlantis and the manager told me that he could send someone to my room after dinner, but at the moment there was nothing that could be done. The manager does not know how to solve the problem, he is not a professional at all, I don’t know how you can keep such people in such positions. I will never come here again and will not recommend it.
Response from The Atlantis Team on Mar 18, 2024
Dear Mikhail,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

6/10 Okay

Seth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Cove is meant to be the high end property in the collection of hotels at Atlantis. The staff were largely friendly, but spent much of their effort making up for the woeful lack of investment in upkeep around the Atlantis. The place is falling into the ocean. Check-in: After a lengthy flight, I arrived to find a line about 25 to 30 guests long, literally weaving out the door, trying to check in. There were 7 stations to check in, but only 2 people working those stations. After waiting in line for 45 minutes, when I got to the front, the (very sweet and professional) hotel staffer told me that I did not have to wait in this line, as I could have used the VIP access (would have been good to know). She then walked me over to the VIP access desk, only to discover that (surprise surprise) NOBODY WAS WORKING THERE! Room: I booked a high floor suite with club access. After the hour ordeal of getting checked in, I was able to access my room. I went into the bathroom and noted that the shower handle looked askew. When I attempted to turn on the shower, no water came out. I went to pick up the phone to call for service, but there was no dial tone. So I went to the other phone in the room, to discover that the “number 2” was locked in place, so I could not actually make a phone call. That night, as we turned off the lights to go to sleep, I discovered that I had been given the room right by the elevator machinery, which, it turns out, was badly in need of a tune-
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 14, 2024
Dear Seth,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from every direction were just amazing, the pools and beaches were perfect. Staff and dining locations were also amazing, looking forward to our next trip back!
Stayed 6 nights in Mar 2024
Response from The Atlantis Team on Mar 11, 2024
Dear Donald,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024
Response from The Alantis Team on Apr 2, 2024
Dear Thomas,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 Okay

Ala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its perfect for everyone if you have family or just adults or young people with friends all people have fun and safe. staff is very nice and helpful they are so clean and care about their job. I definitely suggest this hotel
Stayed 4 nights in Mar 2024
Response from The Atlantis Team on Mar 11, 2024
Dear Ala,We appreciate your taking the time to share your feedback with us and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

8/10 Good

Jamal Farouk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Atlantis Team on Mar 7, 2024
Dear Jamal,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again.

8/10 Good

SANDEEP

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
all activities in the resort
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Mar 5, 2024
Dear Sandeep,Thank you so much for staying with us at the Cove and for this feedback and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad property, offers lot of activities and options to eat
Stayed 7 nights in Feb 2024
Response from The Alantis Team on Mar 5, 2024
Dear Ryan,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The Cove was very nice the beach was beautiful and the staff was friendly and professional! Food was great! Definitely will be going back.
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Mar 3, 2024
Dear Michelle,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back

10/10 Excellent

Ilona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 7 nights in Feb 2024
Response from The Atlantis Team on Feb 29, 2024
Dear Ilona,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

Brittney Von

Liked: Cleanliness, staff & service, property conditions & facilities
The Atlantis is a great property, the cove tower in particular is nice and new, close to the action. It is more windy than the royal tower since its right on the water but we also went in the off season.
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Feb 28, 2024
Dear Brittney,We are so thrilled that you had a great stay with us at the Cove and took the time to share your feedback. We truly appreciate it. At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back again.

8/10 Good

Jennifer Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Feb 26, 2024
Dear Jennifer,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Feb 25, 2024
Dear Helen,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

2/10 Terrible

Vineet

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don’t book through Orbitz. You don’t get Marriott points. Also it was hassle getting the $200 credit. Bummer is ALL outside eating places close by 4:30pm. Limited indoor dining that too closes by 9:30 or so. Exorbitantly expenses given their limited options. Staff is not very friendly when comes to dining. Do not plan to return here.
Response from The Atlantis Team on Feb 22, 2024
Dear Vineet,Thank you for vacationing with us, it is a pleasure to have you. We appreciate your feedback and will share it with Management.A review your billing reflects that the 200 Resort Credit is applied to your billing profile. Purchases applicable to this Promotional will automatically be moved to that account from your incidental folio.You are correct Third-Party Bookings do not qualify to earn Bonvoy Stay Points only direct booking qualify (Atlantis Direct & Marriott Direct).Thank-you for your stay.

10/10 Excellent

Jamie L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property and everyone was super friendly and helpful.
Stayed 3 nights in Feb 2024
Response from The Atlantis Team on Feb 21, 2024
Dear Jamie,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excellent

kimberlee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING AT THE ATLANTIS IS PERFECT! It never disappoints!!!
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Feb 20, 2024
Dear Kimberlee,Thank you for returning to the Atlantis and for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All your feedback will be shared with our team. Thank you so much again and we can't wait to welcome you back again soon

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service could have been better at times
Stayed 4 nights in Feb 2024
Response from The Atlantis Team on Feb 16, 2024
Dear Patricia.Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns. Thank you again and we hope to have the honor of welcoming you back again.

2/10 Terrible

Scott, Lafayette

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Feb 19, 2024
Dear Scott,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful which makes the stay so pleasant.
Stayed 5 nights in Feb 2024
Response from The Atlantis Team on Feb 11, 2024
Dear Barbara,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time at the Cove. We look forward to welcoming you again.

2/10 Terrible

Jason Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Passport was stolen by the staff out of our room. Hotel manager could care less about it. Took the fun right out of the trip. Never again….
Stayed 4 nights in Jan 2024
Response from The Atlantis Team on Feb 9, 2024
Dear Jason Lee,Thank you for taking the time to share your feedback on your recent visit with us at the Cove Atlantis. We are truly y dismayed to read your review as a resort, we take great measures to ensure the safety of all our guests and their property.We are sorry to learn that your vacation was adversely affected by this unfortunate loss, and we apologize for the inconveniences you experienced as a result of this.We appreciate your stay and will share your feedback with the Team.

6/10 Okay

cyril

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed in a room with access to the Lapis Lounge. The in room dining menu was poor with very limited options ie Tukey club sandwich. We had to leave crockery outside the room and this was still on the corridors in the morning. Water was provided in the rooms but the in room bar was empty. The Lapis lounge was a dissapointment. Breakfast was the same every day with bread or croissant and scrambled egg. The staff did not bother to fill up finished platters of snacks at other times. The swimming pools are good. Our room faced the adult pool and we had blaring music from 10-7. 15 percent added to all bills as gratuity but staff still wait to be tipped.
Response from The Atlantis Team on Feb 2, 2024
Dear Cyril,Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars, we clearly missed the mark with you and for that we are truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations.Thank you again and we hope to have the honor of welcoming you back again.

10/10 Excellent

Roy Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
First class
Stayed 7 nights in Jan 2024
Response from The Atlantis Team on Jan 29, 2024
Dear Roy,Thank you so much for staying with us at the Cove and for this great feedback and rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excellent

Ravinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with pristine beaches. Cove open air lobby was amazing. All Atlantis resorts were beautiful. Wonderful service with plenty of food options. Chop Stix was little disappointing, service and food was below standards.
Stayed 4 nights in Jan 2024
Response from The Atlantis Team on Jan 20, 2024
Dear Ravinder,Thank you so much for your recent stay and review. We are happy to read that you enjoyed the property and amenities offered. While we weredisappointed that you didn’t have a five-star experience at Chop Stix, we will be sharing your complete review with our Team to ensure that we learn and grow from your feedback. We hope that you will stay with us again.

10/10 Excellent

Sonia, Thonotosassa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful hotel! Many employees are so nice; however, others seem to be very unhappy. The grounds were kept very clean and well manicured.
Stayed 3 nights in Jan 2024
Response from The Atlantis Team on Jan 18, 2024
Dear Sonia,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!