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Reviews of Hosteria Pampallacta

3 out of 5
Hosteria Pampallacta
Km 65 Via Interoceanica, a 2.5km del Pueblo de Papallacta, Papallacta, Napo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 72 out of 112 reviews" "
Rating 8 - Good. 26 out of 112 reviews" "
Rating 6 - Okay. 8 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 1 out of 112 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness
TV was not working. There was no towels so I had to ask for them. I never received hand towells.
Stayed 1 night in Jan 2024

6/10 Okay

Nick

Stayed 1 night in Dec 2023

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

4/10 Poor

Erika, Wilton Manors

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had bugs when we arrived. 2 bumblebees & dozens of moths & flies we had to deal with. The door was not sealed & there was a 1/2 in gap all around where things could get in. Service was extremely slow - we waited over an hour after ordering (at 4pm, only 2 other people there) & although food was very good, it was not worth the wait. If I could do it all over, I’d order things 1.5hrs before I wanted them - food, drinks, pillows, towels, fire turned on, water turned on - everything. I would not stay here again
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful location. Beautiful mountains around and wonderful pools to relax in. The kitchen is prepared for almost anything. With many food options. This was an excellent stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Armando

Liked: Staff & service, amenities
Excellent fireplace. Beds are amazing. Can have your own tub but you must arrange it. Hot springs are basically from morning to night. You can literally have it all to yourself. Plus, you can dip yourself in cold water then walk to hot water to immerse yourself. Food are first class and everything is affordable though don’t expect mixed drinks. If there is a hitch, they don’t open until 7:55-8:30 am in the morning. That is the problem because they don’t unlock the gate during those time and you need to take a taxi or a trip back to the airport. Oh. They do have their hiking trail but don’t walk on it when it is very muddy. It is an excellent alternative to much more expensive resort especially if you are on a budget
Stayed 3 nights in Aug 2023

8/10 Good

Alfonso, Washington

Travelled with partner
Liked: Cleanliness, staff & service
There was a 60 USD difference between a double room at Termas Papallacta and this one, but the places cannot be compared. While the service was polite, the food really good and the place clean and in working condition, Termas Papallacta are just *gorgeous*. This place is not. But it can be a good substitute if, like us, want to spend the night in the area and there is no availability in the Termas. Safe walk (1km or a $2 cabs ride) to the Termas.
Stayed 1 night in Jun 2023

10/10 Excellent

Gary and pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 2 nights in Mar 2023

8/10 Good

ROY TAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!!
Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks modest from the outside, but is actually quite charming. The food in the restaurant is terrific, the beds are comfortable, and the staff . . . they are just the best. We were in Ecuador during a series of protests that shut down most of the country's highways. We couldn't get back to Quito and for a while it looked at though we might not be able to get to the airport. Pablo and the other members of the staff were calm, kind, and super helpful. They made sure we were comfortable, showed us where to hike, fed us well, and helped organize our transport back to the airport. God bless them! The Hosteria Pampallacta is a 5-minute walk from the larger Termas Papallacta. Those pools are delightful and worth the time and entry fee. The Termas Papallacta Hotel is beautiful, but we found the Hosteria more homey and quaint -- especially for half the price of the more expensive resort. And the area around Papallacta is simply stunning.
Stayed 1 night in Jun 2022

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the service and the restaurant, the staff is profesional and the food is very tasty, if you like a drink the mojito is 10/10, there is no sauna in the property and at the time we were int the premises one of trhee pools was in maintenance..the place is great to relax
Stayed 1 night in Apr 2022

8/10 Good

SUMIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most probably because of covid and low season, I had the outside thermal pool to myself. Really nice and soothing. The staff was amazing, lit up the fireplace and filled private bath in my room with hot spring water while I was having dinner at the restaurant. Food was great, both dinner and breakfast. Awesome place !
Stayed 1 night in Mar 2022

2/10 Terrible

Andre

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, they did not care about the customer. A member of the staff walked into our room without even knocking on the door. Then the owner was making excuses for the guy instead of apologizing to us. This was the worst experience I’ve ever had on a hotel. Do not recommend staying here. A guy may walk into your room in the middle of the night.
Stayed 1 night in Feb 2022

8/10 Good

Ian John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place.
What a beautiful hosteria. The stone work to the hotspring fed tub in the room to the fire place. We went to dinner and came back to a warm fire in the fire place and a tub full of hot spring water. And the 3 on-site pools were beautiful. The biggest pool was pretty hot and had a small slide for kids and a nearby cold plung. Then there's a small pool in a building that feels like bathing in a cave. One of the things we wanted to do in Papallacta was birdwatching and this place delivered. Right from the hostel is a hiking trail up the forested slope behind the property. So many beautiful birds. And for breakfast the waiter had no problem providing us a delicious vegan meal. Only thing missing was an espresso machine.
Stayed 2 nights in Jan 2022

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful hotel 200 meters from the main ‘termas’. Our room was spacious and very comfortable. The two pools are great and very private. The dining room was a little cold, but the breakfast was delicious.
Stayed 1 night in Nov 2021

10/10 Excellent

Rino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Papallacta
Very accommodating and friendly staff. Great restaurant and thermal baths. Rooms are rustic with wood burning fireplaces.
Stayed 1 night in Sep 2021

10/10 Excellent

Rubén

Stayed 1 night in Sep 2021

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
GREAT STAFF, Lovely Setting, Unique Bolder Architecture, Excelent Breakfast...Will Return
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the family room Is very rustic and we loved it. The chimney warmed us up and it was fun to have it on. We loved the thermal pools, the food was excellen!
Stayed 1 night in Aug 2021

8/10 Good

Vilany Carolina

Liked: Cleanliness, staff & service, room comfort
It is a good place to stay, the service is excellent! Vey nice and polite people. However, the facilities are a little bit old
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jul 2021

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect relaxation getaway
I loved staying here, getting to use a private hot spring for an hour plus the tub in the room was great. Food was good.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Las piscinas muy ricas, la comida tambien. La trucha muy rica, y un musli en el desayuno de locos!!!! La tina en el cuarto es deliciosa y muy grande, pero la chimenea hizo mucho humo que nos toco abrir la ventana para no ahogarnos. no les aconsejo el masaje.. en vez de darnos insight o algo de nuestras vidas (como dicen el resto de reviews) la senora solo cuenta historias x y no les deja ni relajarse para nada, asi no esperen un masaje relajante con velitas y aceites jaja .. capaz si arregalda la columna pero nada magico como cuenta todo el mundo. de ahi a la salida tuvimos un inconveniente porque no nos explicaron bien la cuenta y la reserva por expedia, y al llegar casi a quito nos indicaron que teniamos que pagar extra.. no estan todos enterados de como funcionan sus reservas y les aconsejo llamar y no solo fiarse de reservar por aqui. recomendado pero no esperar mas de lo que es, y en serio no se hagan el masaje.. al menos que quieran oir historias enteras de la vida de la masajista... no lo que uno espera por un masaje
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We would definiately return. The food was excellent
In room fireplace.
Stayed 1 night in Jan 2021

8/10 Good

William

Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms were very cold, with no additional heat. The service was spotty , with not enough staff, though the staff were nice. It was bleak, (But cheap) incomarison to the Termas de Pappallacta resort up the road.
Stayed 2 nights in Feb 2020

10/10 Excellent

Diana, Stirling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal baths and fire in room. Beautiful mountain setting.
Stayed 1 night in Jan 2020

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención, amabilidad
Stayed 1 night in Dec 2019

10/10 Excellent

Rob, Orange City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome please Definitely I will come back soon is an awesome place
Stayed 1 night in Dec 2019

10/10 Excellent

Nuala

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
We LOVED this place! A fire place in our bedroom and a huge bathtub filled with water from the hot spring. The staff was so friendly and kind and the area is quite lovely. I wish we spent more than 1 night here.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

We canceled this reservation in person prior to dead line time.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. While at dinner the stag would set the fireplace hi g on the room and draw a hot mineral bath for after dinner relaxation.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying here. Great location. Fireplace in the rooms. Two nice thermal baths. Delicious meals from the on-site restaurant.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot pools were amazing! Service was very nice. Unfortunately I had to leave a day early because of altitude sickness. Hotel manager was very helpful and accommodating. I would definitely go back.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with its own hot spring water pool, and fireplace The Hosteria also has three hot pools. Food is good. The mountain views and trails are espectacular.
Stayed 1 night in Mar 2019

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy lindo Salvo que no tenían un detalle bonito por cumpleaños.
Stayed 1 night in May 2024

8/10 Good

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind sehr schön und geräumig (wir hatten ein 2stöckiges Familienzimmer) und die hoteleigenen Thermalpools sehr hübsch angelegt. Man darf allerdings nicht unterschätzen, wie kalt es auf dieser Höhe wird und dass es innen mindestens genauso kalt wie draußen ist. Der Kamin hat im Zimmer geholfen, aber das Bad war natürlich immer noch saukalt, so dass man nicht duschen wollte - hier wäre ein Heizstrahlen oder ähnliches sehr hilfreich. Das Frühstück war gut, bis auf die sehr fettigen Brotstücke - knusprig allein wäre toll gewesen, leider wurden sie in (Knoblauch?) Butter fettig gebraten. Aber alles in allem eine schöne Unterkunft, wenn man warme Jacken und evtl. lange Unterwäsche dabei hat ;-)
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Un hermoso lugar con una atención genial!!! Carolina es la mejor en todo aspecto!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen trato y amabilidad del personal. El lugar hermoso y relajante.
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bonito, limpio y mas económico que otros lugares
Stayed 1 night in Jan 2024