"Property was great, spacious and clean rooms. Ocean location, gated with security, very friendly and responsive staff and several small amenities that was a great addition. There was nothing to complain about the resort itself and would highly recommend. The only negatives were that they refused to upgrade me given that I am a gold member and this was a VIP hotel. I was told that I was upgraded given that our room was facing the parking lot. THEY LIED TO ME. The hotel sent me an email to upgrade...