Classic Room, 1 Bedroom, Courtyard View

Reviews of Residenza D'Aragona

4 out of 5
Residenza D'Aragona
Via Ottavio D'Aragona 25, Palermo, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 347 reviews" "
Rating 8 - Good. 143 out of 347 reviews" "
Rating 6 - Okay. 28 out of 347 reviews" "
Rating 4 - Poor. 4 out of 347 reviews" "
Rating 2 - Terrible. 6 out of 347 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in Palermo
This hotel is top-notch with great service and an outstanding breakfast. It was a little noisy in the mornings due to construction around the building but overall peaceful and convenient to local shopping and dining within walking distance.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service
Very nice, clean, hospitable hotel in an excellent location. Our room was super large and the staff was so friendly and helpful. I would most definitely recommend this hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room. Friendly and helpful staff. Centrally located. Highly recommended.
Stayed 4 nights in Aug 2021
Response from the staff on Aug 31, 2021
Dear Mr. Raymond thank you very much for your kind comments. We are delighted that you enjoyed the central location of our hotel and the friendliness of our staff. We would be happy to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The room was massive and the hotel entrance is very safe, secure and in a convenient neighbourhood. The room is a bit dated. However, the stand out is the staff who are very professional and excellent at suggesting places to eat and see. Marco and Serena were fundamental to my excellent stay. Due to their help, I booked a second stay a week later.
Stayed 3 nights in Jul 2021
Response from Staff - Residenza D'Aragona on Aug 23, 2021
Dear, thank you for your review. we are very happy that you have found yourself well. We are proud of our staff and how we manage the Residenza D'Aragona. Hope to see you again

10/10 Excellent

David Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ity break
Felt safe staying here during the current coronavirus problem, with good protection measures in place. Good central position & reasonable breakfast choices. Overall very good value for money.
Stayed 4 nights in Sep 2020
Response from The Reception on Sep 24, 2020
Dear Guest, We are really happy to know that everything was fine during your stay in our Hotel. Thanks for your feedback ! Best Regards The Reception

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from Il Ricevimento on Sep 24, 2020
Gentile Ospite, La ringraziamo per avere soggiornato presso la nostra struttura ! Il Ricevimento

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was convenient for sights & restaurants. The decor is a bit tired. We did have a big room which was good, but the bathroom, the shower cubicle in particular was small. The staff were friendly and efficient.
Stayed 7 nights in Feb 2020

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from The Reception on Feb 19, 2020
Dear guest Many thanks for spending your time giving us your feedback. It's always improving and stimolating, to know the point of view of our lovely guests. Thanks for staying with us! We really forward to meet you again in Palermo, we hope to be your hosts again. Arrivederci! The Reception

8/10 Good

Zhijian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It is a 10-minute walk to city centre. The service is good, though there is no reception staff from 11pm to 7am.
Stayed 3 nights in Dec 2019
Response from Reception on Jan 7, 2020
Dear guest, Many thanks for spending your time giving us your feedback. It's always improving and stimolating, to know the point of view of our lovely guests. Thanks for staying with us! We really forward to meet you again in Palermo, we hope to be your hosts again. Arrivederci! The Reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very friendly staff. Walking distance to sites and restaurants, large, clean room.
Stayed 2 nights in Oct 2019
Response from The Reception on Dec 8, 2019
Dear guest, Many thanks for spending your time giving us your feedback. It's always improving and stimolating, to know the point of view of our lovely guests. Thanks for staying with us! We really forward to meet you again in Palermo, we hope to be your hosts again. Arrivederci! The Reception

8/10 Good

Elizabeth

Stayed 2 nights in Oct 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints here.
Excellent hotel for our one night stay. Large, clean and comfortable room with a good selection at breakfast. Thank you.
Stayed 1 night in Oct 2019
Response from The Reception on Oct 21, 2019
Dear Ryan, Many thanks for your lovely review. We are really happy to read your nice comments. Thanks for choosing Residenza D'Aragona for your stay in Palermo! Best Regards The Reception

10/10 Excellent

Nivaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Nivaldo USA Flórida
Nice hotel cleaning and good location
Stayed 2 nights in Jul 2019
Response from Reception on Jul 31, 2019
Dear guest, We are very glad that you enjoyed your stay with us! Thanks for choosing Residenza D'Aragona for your holidays in Palermo. Best Regards, The Reception

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from The Reception on Jul 7, 2019
Dear guest Thanks for your review. We are very happy for your comments. Best Regards The Reception

8/10 Good

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel , easy parking and very large rooms
Stayed 1 night in Jun 2019
Response from The Reception on Jun 27, 2019
Dear Rosaura, Many thanks for your kind review. We appreciate your nice comments. We would be glad to welcome you again in future! Best Regards, The Reception

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location.
Good central hotel, very friendly staff always there to.help. Good breakfast with varied items. Large comfatable rooms, but no microwave as advertised . Would recommend hotel.
Stayed 3 nights in Jun 2019
Response from The Reception on Jun 27, 2019
Many thanks for spending your time giving us your feedback. It's always improving and stimolating, to know the point of view of our lovely guests. Thanks for staying with us! We really forward to meet you again in Palermo, we hope to be your hosts again. Arrivederci! The Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from The Reception on Jun 27, 2019
Dear Guest, Many thanks for your review! Best Regards, The Reception

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nicely located so you can walk to many of the attractions. Staff is very nice and the buffet breakfast is generous and delightful. For the price, Residenza D’Aragona is a great choice.
Stayed 3 nights in May 2019
Response from The Reception on May 15, 2019
Dear guest, Many thanks for your review! We wish to welcome you in Palermo! Best Regards The Reception

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Palermo!
Comfortable clean boutique style hotel is walking distance to sites and shopping. . Rooms are spacious. Beds are comfy with ironed sheets! Staff is friendly and helpful. Breakfast has a good variety and the Baked goods are scrumptious! I am planning to stay here again on my next boy.
Stayed 3 nights in May 2019
Response from The Reception on May 15, 2019
Dear Maria, Thanks for staying with us! We are really happy that you enjoyed your stay with us! Thanks for your lovely words. We will be happy to welcome you again! Best Regards The Reception

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quarters were very spacious and comfortable. Breakfast was very good with lovely options.
Stayed 1 night in Apr 2019
Response from The Reception on May 3, 2019
Dear guest, Many thanks for your kind review. We are really happy that you enjoyed your stay with us! Thanks! Kind Regards The Reception

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort
Good stay with one issue
The service at Rezidenzia D’Aragona was lovely and they were very helpful. The location was very convenient and the room was comfortable and clean. The only problem was that the room smelled a bit nasty... I think it is the drains? While we acclimatized to it it was the only thing that let it down. Other than that it was great.
Stayed 1 night in Jan 2019
Response from Reception on Jan 23, 2019
Dear Louise, Many thanks for your comments. We are glad to know that you enjoyed your stay with us! Thanks also for informing us regarding the smell in the room. We will check the origin of it. Kind Regards The Reception

10/10 Excellent

NancyM, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Residenza D'Aragona was a comfortable, safe and very clean place to stay for me. The location was perfect, on a little side street close to everything a tourist wants to see. The staff were all kind, friendly and professional. The breakfast was good with very nice and kind staff who made a real effort to please everyone. There are lots of restaurants and bars and cafes near to this property. This property has units with a kitchen for anyone who needs to stay long term, the safe is also handy thing to have in a room. The staff arranged a driver to pick me up and drop me for a very early return flight. Both were reliable, friendly and on time. I enjoyed my stay here and would stay again if I ever come back to Palermo which is a Great City.
Stayed 13 nights in Nov 2018
Response from The Reception on Nov 28, 2018
Dear Nancy, Many thanks for your review. It's really stimolating for us to know that everything was fine during your stay. We look forward to welcome you again in Palermo. Best Regards The Reception

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018
Response from The Reception on Nov 6, 2018
Dear Guest Many thanks for spending your time giving us your feedback. It's always improving and stimolating, to know the point of view of our lovely guests. Thanks for staying with us! We really forward to meet you again in Palermo, we hope to be your hosts again. Arrivederci! The Reception

8/10 Good

MC, Isle of Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly good value hotel.
Residenza D’Aragona is small 4 star residenza as distinct from a 4 star hotel so it doesn’t have all the facilities you might expect at a hotel. We booked a superior room which was quite simply huge - a 4 star hotel would have described it as a suite. The bedroom was large by any standards and it had an equally large and well furnished sitting room complete with a comfortable chair and sofa. Both rooms had their own TV and were well serviced . Breakfast was adequate with no cooked option but the breakfast room was quite small and became crowded at times. The staff both in reception and the breakfast room were excellent - helpful and friendly. The D’Aragona’s location is good. A 15 minute walk from the station and with a good variety of eating places a short walk away. It is also in easy reach of the historic centre of Palermo. The Wifi offered was slow at times and the connection not always dependable - important to some people but not to us. The only downside was that it is located in an area of Palermo with very narrow streets meaning that neighbouring buildings are very close at hand making the rooms dark - the sitting room particularly so. That being said I thought the D’Aragona represented great value for money.
Stayed 4 nights in Sep 2018
Response from Reception on Oct 26, 2018
Dear guest, Many thanks for your comments. We want to say thank you for all your nice words. Hopefully to welcome you again in future. Best Regards The Reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
I love staying at Residenza D'Aragona it is central to everything stations shopping etc. and most welcoming. The rooms are very spacious and comfortable. The staff are lovely and friendly. I am going to include 2 small criticisms the sofas in the room need to be cleaned/freshened up and when breakfast is busy you need more than one person serving small things that do not detract from one of my favourite places to stay.
Stayed 1 night in Oct 2018
Response from The Reception on Oct 26, 2018
Dear John, Many thanks for your review and thanks for sharing with us you point of view. We will check the sofa of the room where you stayed and it will be fixed immediately. At the breakfast there are often 2 people serving food and coffee except when we have a small number of guests. We are sorry if you found the service slow. Thanks for your advices! Best Regards, The Reception

10/10 Excellent

Diana, West Virginia

This was an older hotel and very classic. The location was perfect for seeing everything in the historical region of Palermo. It was very clean and very comfortable. Breakfast came with the room and it also was very good.
Stayed 2 nights in Sep 2018
Response from Reception on Sep 25, 2018
Dear Diana, Many thanks for sharing with us your feedback! It's important for us to know the point of view of our guests! Hopefully to see and welcome you next time in Palermo! Best Regards, The Reception

6/10 Okay

Bonnie, Portland, oregon

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean, good central location. Problems - WiFi very intermittent:weak; hairdryer not usable; 2 Twin beds shoved together - big gap between beds and not conducive to sleeping with my husband...
Stayed 4 nights in Sep 2018
Response from The Reception on Sep 10, 2018
Dear Bonnie, Many thanks for your review. We are sorry that you had problems with WiFi, the hairdryer and the comfort of the two adjoinings beds (we didn't get any request for a double bed). We will fix those problems in order to make enjoyable the stay of our guests. Thanks for your feedback. Kind Regards The Reception

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortu little boutique inn!
We enjoyed our spacious, apartment-style room located within easy walking distance of restaurants, shopping and the Archeological Museum. Breakfast was tasty with plenty of options to choose from, including fresh fruit, yogurt, meat and cheese, coffee and a variety of juices and pastries.
Stayed 2 nights in Aug 2018
Response from Reception on Aug 26, 2018
Dear Susan, Thanks for your nice review! We are happy to welcome guests like you and it's always a pleasure to get nice feedback! Please don't hesitate to choose us again in future! Kind Regards The Reception

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Front Office on Aug 26, 2018
Dear Ronald, Many thanks for your review. It's really important for us to know that everything was good during your stay. We are always oriented to satisfy our guests, this is our mission and we are glad that you loved our services. Please, don't hesitate to get in touch to us for your next trip in Palermo! Best Regards Front Office

8/10 Good

Giuseppina, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, very good location. Very helpful staff, good breakfast.
Stayed 3 nights in Jul 2018
Response from Reception on Aug 1, 2018
Dear Giuseppina, Many thanks for spending your time writing this lovely review! It's really important for us to know that everything was good during your stay. We are always oriented to satisfy our guests, this is our mission and we are glad that you loved our services. Please, don't hesitate to get in touch to us for your next trip in Palermo! Best Regards Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Short stay break
Hotel is well located being close to the main tourist attractions. Also handy for the airport bus. We had a large room on the first floor which was very comfortable. Only slight complaint was that the lift was out of order for our two day stay and Hotel didn't offer any assistance with our luggage. Overall, excellent value for money.
Stayed 1 night in Jul 2018
Response from Front Office on Aug 1, 2018
Dear guest, Many thanks for your review. We are glad that you enjoyed your stay. We are sorry for the inconvenience of the lift which was out of order for 2 days. Anyway we always offered to our guests assistance with the luggages. We are sorry that during your check.in nobody helped you but probably we weren't unable to do it. Kind Regards The Reception

10/10 Excellent

Terry, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and easy to walk around. Very centrally located.
Stayed 3 nights in Jul 2018
Response from Front Office on Jul 14, 2018
Dear Terry, Many thanks for spending your time writing this lovely review! It's really important for us to know that everything was good during your stay. We are always oriented to satisfy our guests, this is our mission and we are glad that you loved our services. Please, don't hesitate to get in touch to us for your next trip in Palermo! Best Regards Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
For the price, this was a very good choice. Having said that, the breakfast was not what I expected. it should have read continental breakfast or NO eggs. Bathroom was quite cramped, infact I hit my head on a towel rack and the front desk was not that concerned about it. You get what you pay for, I guess??
Stayed 3 nights in Jun 2018
Response from R on Jul 14, 2018
Dear , Our breakfast buffet service includes a wide selection of sweet and savory food. (EGGS INCLUDED). Boiled eggs are available on the buffet and cooked eggs are upon request (because we are glad to prepare them FRESH!. We didn't get any complaint about guest injuries for the towel rack. Are you sure you told it to the reception? Best Regards

10/10 Excellent

O, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Reception on Jun 10, 2018
Dear guest, Thanks a lot for your wonderfull review! It's really a pleasure for us to get your nice feedback. Our guests are always the most important purpose of our jobs! We are very proud to make your holidays unforgettable! Please, if you'll come back in Palermo, get in touch to us. We will be glad to welcome you for the second time! Kind Regards The Reception

10/10 Excellent

enaj, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms, friendly and helpful staff. Lovely breakfast. Good location for walking everywhere. Reasonable charge to park car.
Stayed 2 nights in May 2018
Response from Reception on Jun 10, 2018
Dear Enaj, We are glad that you enjoyed your stay with us. It's always a pleasure for us to make unforgettable the stay of our guests. Many thanks for your nice words. We would be proud to give you our welcome for your next holiday in Sicily! Best Regards, Front Office

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel close to the historic centre
Friendly and comfortable hotel with very spacious rooms situated close to the tourist centre if Palermo.
Stayed 5 nights in May 2018
Response from Residenza on May 29, 2018
Dear Martin, Many thanks for your lovely review! We are very glad to understand that you enjoyed your stay with us! We look forward to welcome you again in Palermo! Kind Regards Front Office

6/10 Okay

Verified traveller

Cancelled because of very bad weather conditions
Because of very bad weather condition the ship Stromboli-Milazzo and all the other in this region were cancelled, so we were unable to arrive to the hotel. We called the hotel to announce the impossibility to arrive.We dont know if they accepted the cancellation. Eva Krompecher
Stayed 1 night in May 2018
Response from Reception on May 23, 2018
Dear guest, We couldn't accept the cancellation because the room (the last one available) was already prepaid with not-refundable conditions, you called just the same day of the arrival and obviusly we couldn't cancel your reservation but we proposed you to change period of stay. Kind Regards Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality and good value stay in Palermo
Staff were excrllent, room was a good size. Breakfast is continental and very tasty. We could have done with extra pillows and the bed was 2 singles pushed together to make a queen. Minor issues though in the context of a great stay.
Stayed 3 nights in Apr 2018
Response from Reception on Apr 24, 2018
Dear guest, Many thanks for your review. We are always proud to know our guest's feedback. We would be glad to welcome you in Palermo for your next trip, so if you wish to come back, don't hesitate to get in touch to us. Kind Regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location.
Good clean hotel in a great location. Staff professional and friendly. Special mention to the lady who looked after breakfast. She was always so cheerful and helpful. Great base for visiting Palermo. Recommended and would return.
Response from Reception on Apr 1, 2018
Dear David, Many thanks for your review. It's really stimolating for us, to get good feedback like your. We will be glad to welcome you again in Palermo, Kind Regards The Reception

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on Apr 1, 2018
Dear John, When you make a review, you should write, what you didn't like and what should be fixed, otherwise, it's not a valid review. Kind Regards

10/10 Excellent

Dario, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a Good time at Residenza D'Aragona.
We had an excellent time at Residenzia D'Aragona in Palermo. Our room was quiet, comfortable and clean. The staff was friendly and helpful, breakfast was generous and delicious. The hotel is on a quiet side street, a hundred feet from Via Roma, one of the main thoroughfares of Palermo but there was no street noise in our rooms at night. The hotel is not luxurious but offers excellent value, at least in our stay in mid-December.
Stayed 1 night in Dec 2017
Response from The Reception staff on Dec 18, 2017
Dear Dario, Many thanks for your lovely review! We are delighted to read that you enjoyed your stay with us at Residenza d'Aragona, and that you found the room spacious and clean. We hope to be your hosts again soon on your next visit to Palermo. Best regards

10/10 Excellent

M Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice.
Very friendly staff. Excellent location that is easy to find after a long day of sightseeing. Large room for european standards.
Stayed 3 nights in Oct 2017
Dear Guest, Many thanks for sharing your feedback about your recent stay at Residenza d'Aragona. We are delighted to read that you enjoyed a comfortable stay thanks to the spacious room and convenient location. We hope to be your hosts again on your next visit to Palermo. Best regards

10/10 Excellent

yuval, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to all main attractions
Parking is not possible and hotel provide parking for 18 euro
Stayed 2 nights in Sep 2017
Response from Responsabile Reception on Sep 26, 2017
Dear Yuval, Many thanks for taking the time to leave a review and for giving us 5 points of 5! We are happy that you enjoyed a comfortable stay and made the most of our convenient location. Regarding the parking, we don’t have a car park in the Residenza, but we have a partner garage that charges 15, 18 or 21 Euros per night depending on the type of car. From 08:00 to 20:00, they also provide valet service inclusive in the price. As an alternative it is possible to park on the “blue stripes” (normal on-street parking) which cost 1 € per hour from Monday to Saturday from 08:00 to 14:00 and from 16:00 to 20:00. Best regards, Reception Desk

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Accmodation and service in an excellent location.
Stayed 2 nights in Sep 2017
Dear Margaret, Thank you so much for taking the time to leave a review of your stay at Residenza d'Aragona. We are delighted to read that you found the room clean and comfortable and that you enjoyed your stay with us. We hope to be your hosts again next time you visit Palermo, in the meanwhile we send you our best regards.

6/10 Okay

mahmoud, toronto

Close to all sightseeing. Very spacious room.
Very very noisy, elevator noise, street noise, runing water in piping system. If you are not so tired, hard to sleep. Very very basic breakfast. Bath tub, no shower, hard to bath, had to hold the shower head with one hand. No access to kitchenware, cabinets were locked. Staff very polite and helpful in some extand, but when asked for two single beds,they responded that since request not been done during booking online, nothing can be done. They could just say not available. AC contorl was set on 23 degree, and palermo is very very hot in Sep, no way to change it(just on/off). To be fair the price for such a large room in city centre is low.
Stayed 3 nights in Aug 2017
Response from The Reception on Sep 10, 2017
Dear Mahmoud, Thanks for your review. We are really sorry that you didn't like your stay with us. You should talk to the reception during your stay, we could fix all the problems. Regarding the noise: you booked an hotel in the centre of Palermo, so if you sleep with the windows open you can hear noise from the street. You should close the soundproof windows. Our rooms and our lift are not noisy, and there aren't any piping system close to the room. The kitchen is included just by payment, because it's an extra service. You booked an accessible room which has a bathtub instead a shower as you knew and accepted by e-mail. You didn't book a room with twin beds so we arranged a double bedroom, you should book the right room. We couldn't separate the beds in the room allocated for you and we were already fully booked so it wasn't possible to change room. Anyway the accessible room is a Triple room which has a single bed in the living room and a double bed in the master double bedroom, you could use the single in the living room if you would to sleep separate. Ac work correctly as it's a new system. You should ask to the reception to change the temperature lower than 23° Celsius. Kind Regards The Reception

10/10 Excellent

georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Great hotel, staff very friendly. Lots of local restaurants. Lovely breakfast. Great base for exploring the city! Would recommend!
Stayed 2 nights in Aug 2017
Dear Georgina, Many thanks for taking the time to leave a review for Residenza d'Aragona. We are delighted to hear that you have enjoyed your stay with us, and that you could make the most of your time in Palermo thanks to our close proximity to the historical centre as well as local restaurants and bars. We send our best regards and we hope to be your welcome you in Palermo again soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not a great hotel
Too noisy. Dog barking all night and lots of traffic for a small street. Parking was a big problem as we had to Valee 25euros/day. Had a water leak thru light in bathroom at 1130 pm. Man had to call in maintenxe at 12am to turn water off sowe did not flood.
Stayed 3 nights in Aug 2017
Dear Guest, Many thanks for taking the time to leave a review for Residenza d'Aragona. We are surprised that you found the hotel noisy, as we are located in a secondary street with very low traffic. Moreover, all our rooms are air conditioned so it is always possible to keep the windows closed. Of course, Palermo is a big city and one cannot expect not to hear a sound when staying in the heart of the city centre. Regarding the parking, the options are 1) normal on-street parking, which there is plenty of on all our parallel and crossing roads, or 2) our nearby partner garage, which costs 15 to 21 Euros per night depending on the type of car (valet service inclusive!). We believe these are very practical solutions, considering again we are in the very heart of Palermo's city centre. Lastly, regarding the water leak due to air conditioning condensation, we are very sorry that you had a discomfort. However, we hope you appreciate that the problem was immediately actioned by our maintenance who came during the night hours, and that our reception staff stayed back well after closing time until everything was completely fixed. We send you our best regards and we hope that although your bad review you appreciate the work of our staff, who puts a great deal of effort every day to make each guests' stay a comfortable and enjoyable one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The description on your website said the rooms had a kitchenette which is why we chose this hotel but it wasn't included in the price. If you wanted this facility you had to pay 12 euros a day extra.
Stayed 8 nights in Jul 2017
Response from Reception Desk on Aug 13, 2017
Dear Guest, First and foremost, many thanks for taking the time to leave your review for Residenza d'Aragona. We confirm that every room has a kitchenette, the use of which is for an extra charge of 10 Euros per night, as specified on all our portals including Expedia. We hope that nevertheless you enjoyed a comfortable stay at Residenza d'Aragona. Best regards and we send our best regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this little gem
Brilliant stay. Clean and comfortable, excellent location and service. Nothing too much trouble and queries immediately solved. Room spacious. No English TV channels. Would definitely stay again
Stayed 1 night in Aug 2017
Dear David, Thank you ever so much for your lovely review. It is great to see that you appreciated the comfort and cleanliness of the spacious rooms and the quality of our service. Your kind words about the staff will be passed on to all departments. We look forward to welcoming you in Palermo again soon! Best regards