Billiards

Reviews of Best Western Ai Cavalieri Hotel

4 out of 5
Best Western Ai Cavalieri Hotel
Via Sant'Oliva 8, Palermo, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 250 reviews" "
Rating 8 - Good. 116 out of 250 reviews" "
Rating 6 - Okay. 19 out of 250 reviews" "
Rating 4 - Poor. 3 out of 250 reviews" "
Rating 2 - Terrible. 3 out of 250 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mary Kay

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Mks
Hotel is run down. There are places to walk to nearby but lots of trash in the street and graffiti. Service was good and staff was friendly. I tried to use the gym but was told except for treadmills, it was private and I could not use it.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne

Liked: Amenities
Very nice breakfast in a lovely room. Staff friendly. Good to have kettle and tea and coffee in the room.
Stayed 3 nights in Jul 2023

10/10 Excellent

WIESLAW, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean am Nice hotel
Stayed 2 nights in Aug 2023

8/10 Good

Trudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accomodating.
Stayed 4 nights in Jul 2023

8/10 Good

Filomena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good with nice variety
Stayed 2 nights in Jul 2023

10/10 Excellent

Yolanda, Phila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff very friendly specially franchesca pointed us to all the right places
Stayed 10 nights in Feb 2023
Response from Interlude HR Customer Care Department on Mar 1, 2023
Dear Yolanda, thank you for your review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are pleased that you apprecieted our staff. We hope you can be our guest again in the near future. Best wishes

10/10 Excellent

Gianluca

Stayed 3 nights in Jan 2023

10/10 Excellent

Noella, Charlottetown

Stayed 1 night in Jan 2023

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property in a safe, walkable area. Breakfast was very good as well.
Stayed 4 nights in Sep 2022
Response from Interlude HR Customer Care Department on Oct 14, 2022
Dear Liliana, thank you for your review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are pleased that you enjoyed the hotel’s privileged location in the historic city centre and our breakfast. We hope you can be our guest again in the near future. Best wishes

10/10 Excellent

Kazimierz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Christopher

Stayed 1 night in Aug 2022
Response from Interlude HR Customer Care Department on Aug 17, 2022
Dear Christopher, thank you for sharing your evaluation with us and for choosing the Best Western Ai Cavalieri for your stay in Palermo. A warm greeting.

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A coffee machine in the room would be a good improvement but otherwise, we were very happy with the property and its location
Stayed 1 night in Jun 2022
Response from Interlude HR Customer Care Department on Jul 19, 2022
Dear Clare, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated the privileged location of the hotel. We hope you'll be our guest again during your next stay in Sicily. Best Regards

10/10 Excellent

Bridgett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and handled all our requests (dinner reservations, taxi, laundry, directions, etc). Very, very warm and friendly.
Stayed 3 nights in Jun 2022
Response from Interlude HR Customer Care Department on Jul 6, 2022
Dear Bridgett, thank you for the review and for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We are really pleased that you appreciated our hospitaity and our staff. We hope you'll be our guest again during your next stay in Sicily. Best Regards

8/10 Good

russ

Liked: Cleanliness, property conditions & facilities
Not bad
Location very good… room Clean with good ac.. no English tv channels except news… front desk staff just ok.
Stayed 4 nights in Jun 2022
Response from Interlude HR Customer Care Department on Jun 20, 2022
Dear Russ, thank you for the review and for choosing Best Western Ai Cavalieri for your stay in Palermo. We are really pleased that you appreciated the privileged position of the hotel and our staff. We hope to see you again during your next stay in Palermo. Best regards.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Interlude Hr Customer Care Department on May 27, 2022
Dear Guest, thank you very much for sharing your comment with us. We therefore hope to welcome you again as our guest. We would like to thank you again for choosing to stay at Best Western Ai Cavalieri Hotel, best regards.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly staff. Clean and tidy. All good.
Stayed 2 nights in Mar 2022
Response from Interlude HR Customer Care Department on Apr 14, 2022
Dear Guest, thank you very much for your kind review. We thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope you can be our guest again. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you have negotiated the congested and rubbish festooned streets of Palermo, it's a relief to see the well maintained Ai Cavalieri Hotel close to all the action the city can offer. Everything is correct and as it should be and the air conditioning works a treat. Local (non tourist) restaurants are dotted all around the hotel and the hotel staff couldn't have been more welcoming.
Stayed 2 nights in Jun 2021
Response from Interlude HR Customer Care Department on Jul 12, 2021
Dear Guest, thank you so much for your wonderful thoughts. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can have the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything, a friendly greeting from all of us.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I had a great stay, everyone was very helpful. The bed and the room súper confortable. I loved the decoration and the cleanliness. Thank you.
Stayed 3 nights in Jun 2020
Response from Interlude HR Customer Care Department on Jun 22, 2020
Dear Guest, thank you very much for sharing your thoughts with us. We are glad you enjoyed our hotel and our services. The greatest satisfaction of our job is just to be able to read reviews like yours. We're glad you choose our hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Interlude HR Customer Care Department on Jan 15, 2020
Dear Guest, thank you for your review. We are pleased that your stay has been pleasant. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Interlude HR Customer Care Department on Jan 7, 2020
Gentile Ospite, grazie per aver lasciato una valutazione. Siamo lieti che il soggiorno sia stato di suo gradimento, tutto il nostro staff la ringrazia per averci scelto. Un caro saluto da tutti noi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is within walking distance to most attractions, the staff is so friendly and the restaurant right adjacent to the hotel is phenomenal, the “beaded owners” ( they have the most amazing long beards ) are out of this world
Stayed 2 nights in Nov 2019
Response from Interlude HR Customer Care Department on Nov 11, 2019
Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Interlude HR Customer Care Department on Oct 10, 2019
Dear Guest, thank you for your rating. Thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope you will be again our guest. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guiseppe at front desk was very helpful. good breakfast
Stayed 1 night in Sep 2019
Response from Interlude HR Customer Care Department on Oct 3, 2019
Dear Guest, thank you. We appreciate your review and we feel proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can have the opportunity to return to visit us, you will be welcomed as a special guest. Thank you for choosing Best Western Ai Cavalieri Hotel.

10/10 Excellent

Tina

Stayed 1 night in Sep 2019

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Interlude Hr Customer Care Department on Sep 6, 2019
Gentile Ospite, grazie per aver deciso di condividere con noi il suo commento. Siamo lieti che il soggiorno sia stato di suo gradimento. Speriamo dunque di poterla nuovamente accogliere come nostro ospite. Cordiali saluti dallo staff del Best Western Ai Cavalieri Hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!
Lovely hotel. Great location. Excellent service. Delicious breakfasts!
Stayed 3 nights in Aug 2019
Response from Interlude Hr Customer Care Department on Sep 3, 2019
Dear Guest, thank you very much for sharing your comment with us. Your words fill us with joy. Our job is precisely to make our guests' stay pleasant and unforgettable. We therefore hope to welcome you again as our guest. We would like to thank you again for choosing to stay at Best Western Ai Cavalieri Hotel, best regards.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean fun nice breakfast helpful staff close parking convenient location central walking distance to major sights with great restaurants nearby good stuff hit it
Stayed 1 night in Aug 2019
Response from Interlude HR Customer Care Department on Sep 2, 2019
Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Interlude HR Customer Care Department on Aug 26, 2019
Dear Guest, We are glad you enjoyed our hotel and our services. We're glad you choose our hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast, clean rooms, quiet location.
Stayed 5 nights in Aug 2019
Response from Interlude HR Customer Care Department on Aug 26, 2019
Dear Guest, thank you very much for sharing your thoughts with us. We are glad you enjoyed our hotel and our services. The greatest satisfaction of our job is just to be able to read reviews like yours. We're glad you choose our hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Interlude HR Customer Care Department on Aug 23, 2019
Dear Guest, thank you so much for this review. We want to thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope to see you soon. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel was close to the shopping streets, around there were a few restaurants, it felt very local, and away from the tourist. We stayed in a part of the building that was renovated with new modern design. Shower and bathroom area was not enclosed, so it was like a loft.
Stayed 3 nights in Jul 2019
Response from Interlude HR Customer Care Department on Jul 29, 2019
Dear Guest, all staff want to thank you for choosing Best Western Ai Cavalieri Hotel. Your review is gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are pleased that your stay has been such a rewarding experience for you. Thank you for sharing your comments. We want to thank you. Greetings from Palermo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Interlude HR Customer Care Department on May 16, 2019
Gentile Ospite, grazie mille per aver speso del tempo per esprimere la sua valutazione. Siamo lieti che il soggiorno sia stato di suo gradimento e che abbia avuto modo di apprezzare i servizi che offriamo. Ci teniamo a ringraziarla per aver scelto il Best Western Ai Cavalieri Hotel per il suo soggiorno a Palermo. Certi che nel futuro potrà nuovamente essere nostro ospite, la salutiamo con un cordiale Arrivederci.

8/10 Good

BJF, Vancouver, BC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with easy access to the airports stop. The neighbourhood did get quiet overnight.
Stayed 1 night in Apr 2019
Response from Interlude HR Customer Care Department on Apr 29, 2019
Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer. We would like to thank you for choosing Best Western Ai Cavalieri Hotel Palermo for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting Palermo! Close walking distance to the main attractions, but it is located at a quiet neighborhood. One suggestion to the front desk will be keeping a schedule of the popular airport bus and being able to direct guests to the exact bus stop with the ongoing construction there.
Stayed 3 nights in Apr 2019
Response from Interlude HR Customer Care Department on Apr 18, 2019
Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. Thank you for your suggestions. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Interlude HR Customer Care Department on May 3, 2019
Gentile Nicola, grazie mille per aver dato la Sua valutazione per Best Western Ai Cavalieri Hotel Palermo. Speriamo che possa tornare presto a trovarci. Un caro saluto da parte di tutto lo staff.

10/10 Excellent

Amy, St Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice neighborhood, close to city center. Street market very close. Good restaurants all around. Nice bar and restaurant in the hotel. We had a "modern" room which was beautiful.
Stayed 2 nights in Oct 2018
Response from Interlude HR Customer Care Department on Oct 22, 2018
Dear Guest, thank you so much for your thoughts. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can have the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything. Greetings from all of us.

10/10 Excellent

Mo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and a delicious breakfast. Close to everything and highly recommend it.
Stayed 1 night in Sep 2018
Response from Interlude HR Customer Care Department on Sep 14, 2018
Dear Guest, all staff want to thank you for choosing Best Western Ai Cavalieri Hotel. Your review is gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are pleased that your stay has been such a rewarding experience for you. Thank you and we hope to have you again as our guest. Greetings from Palermo.

8/10 Good

Parnian, Menlo park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is $12 per night. Do not park on street even if guys on street show you a spot.just go to front door and inform the staff to take your car. Breakfast is not included and nothing immediate outside the hotel. Need to walk 2-3 blocks but coffee shops everywhere
Stayed 1 night in Sep 2018
Response from Interlude HR Customer Care Department on Sep 10, 2018
Dear Guest, thank you for sharing your comments. We offer a private parking for guests; there are parking slots on street but we are located in the area of hourly parking, so even if you want to park the car outside the hotel you have to pay1€ per hour. We offer a continental breakfast in our "Winter Garden" every day, maybe your rate didn't include breakfast, but you could buy it on the spot. We hope to have you again as our guest during your next trip. Best Regards from all the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geat service, location and rooms
Just returned from a 2 night stay. At check in, the service went above and beyond making sure we got a tour of the hotel and all the information needed to explore the local area. Rooms are spacious and very nicely decorated. Breakfast was delicious with many options to choose from. Location is very to close to everything yet far enough away from the hustle and bustle to be relaxing.
Stayed 2 nights in Aug 2018
Response from Interlude HR Customer Care Department on Aug 20, 2018
Dear Guest, thank you very much for sharing your thoughts with us. We are glad you enjoyed our hotel and our services. The greatest satisfaction of our job is just to be able to read reviews like yours. We're glad you choose our hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, room comfort
Good option in Palermo
Good option
Stayed 1 night in Aug 2018
Response from Interlude HR Customer Care Department on Aug 20, 2018
Dear Guest, thank you so much for taking the time to write such a nice review. We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer. We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend.
The stay was lovely. For breakfast there was a lovely gentleman who served us and took care of everything we needed- he was super friendly. Hotel is central, clean and well kept. Highly recommended.
Stayed 2 nights in Jun 2018
Response from INTERLUDE HR CUSTOMER CARE DEPARTMENT on Jul 30, 2018
Dear Guest, thank you for sharing your opinion with us. We are very pleased to know that you have appreciated our hotel and the central location near the historical center and the main attractions of the city, and the services offered, such as the rich breakfast buffet served every morning in our Winter Garden. The staff is always ready to satisfy every request of our guests. We hope to have you again as our welcome guest. Best Regards

10/10 Excellent

byung wook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good.
Stayed 2 nights in May 2018
Response from Interlude HR Customer Care Department on Jun 4, 2018
Dear Guest, thank you for your review. We're glad you appreciated our hotel. We hope to have you again ad our guest during your next trip in Sicily. Greetings from Palermo

6/10 Okay

Verified traveller

Liked: Cleanliness
Lots of character in common areas, less in rooms
The best feature about the Best Western Ai Cavalieri is its location, near all the exciting rush at the Teatro Politeama and Teatro Massimo, but in a nice leafy street, surrounded by some quaint and upscale wine bars et al. The lobby and lovely Riad-syle lounge display a lot of character, which the room sadly lacks. We found our room to look somewhat antiquated and really small, smaller than all the other acomodations we booked in Sicily. I really disliked the bathroom, with its cheap cladding, but you know, I'm a girl...Mattresses are locally-appropriate, i.e. on the hard side and if it's a weekend in summer, you may not sleep as well as we did, due to the street exposure. But we enjoyed the open window and the tiny balcony with a view. TV is nice and modern and features SKY movies. Palermo shines with many individualistic, high-end B&Bs. But if you prefer the uncomplicated comfort of a hotel that fortunately doesn't look like a chain franchise, then this Best Western Ai Cavalieri will do just fine, if not memorably. Wine Bar with de rigueur hipster-bartender-with-attitude is adjacent and part of the hotel.
Response from Interlude HR Customer Care Department on Apr 30, 2018
Dear Guest, thank you so much for taking the time to write your review. We want to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo. We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night. Room was nice and in the updated part of the hotel. They also parked our car for us.
Response from Interlude HR Customer Care Department on Apr 30, 2018
Dear Guest, all the staff of Best Western Ai Cavalieri Hotel you are grateful for the beautiful shared comment. Your words are for us the highest gratification and always encourage us more to invest all our energies to what for us is not only a job but a passion. Thank you so much for everything. We hope, therefore, to have you again as our guest. A warm greeting from all the staff.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Interlude HR Customer Care Department on Apr 30, 2018
Dear Guest, thank you for your review. We're glad you appreciated our hotel and services. Best Regards.

4/10 Poor

Jenny, New York, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor condition and lack of cleanliness
I was shocked when I stepped into my room, first it had a rusty smell and the condition of the room was terrible. All the stuff in the room was old and not so clean.
Stayed 1 night in Nov 2017
Response from HotelCustomerCare on Dec 6, 2017
Dear Guest, thanks for having chosen to spend your stay at our hotel. We accept your criticism, but we do not understand the reasons of your sharp comment. If you had told us about your discomfort, we would have been glad to do all the possible to make your stay as much comfortable as we could. We always respect all the requests of non smoking rooms and we are pretty sure, we gave you a room without smell of cigarette. In the case we made a mistake, we warmly invite you to accept our apologies for the distraction. However, we cannot understand, why you were so disappointed from the clean of the room. Our housekeeping offers an high quality service that they maintain in every circumstance. In any case, we feel sorry, you did not enjoy this holiday experience. Thanks again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from HotelCustomerCare on Nov 20, 2017
Dear Guest, thank you very much for sharing your opinion with us. Kind regards from the staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Can't beat the location
Great location, friendly and helpful staff. Spacious rooms. Only recommendation would be to upgrade the beds. Otherwise great place to stay in Palermo.
Stayed 2 nights in Sep 2017
Response from HotelCustomerCare on Sep 28, 2017
Dear Guest, thanks for having chosen to spend your stay at our central hotel in Palermo. We appreciate the fact, you decided to share your opinion with us. We will surely keep your suggestion in mind. Many thanks, kind regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo Surprise
Great location, friendly staff, cheap and very good breakfast, very clean. All round a nice place to stay .
Stayed 7 nights in Aug 2017
Response from HotelCustomerCare on Sep 15, 2017
Dear Guest, many thanks for having chosen to spend your opinion about the quality of the offered services in our hotel. We appreciate very much, you decided to share your comment with us. Thanks a lot. Greetings from Palermo.

6/10 Okay

Verified traveller

Liked: Room comfort
Ok
Not too bad
Stayed 3 nights in Jul 2017
Response from Direttore on Jul 31, 2017
Dear Guest, all the staff wants to thank you for having chosen to spend your stay at our hotel. We appreciate very much the fact you decided to express your opinion about this holiday experience. We would like to understand, what we could have done more to let enjoy more your stay in Palermo. We would have been pleased to do all the possible to make your stay as much comfortable as we could. Thanks for having chosen us. Kind regards.