- Disliked: Cleanliness, amenities
I recently stayed in Collingwood at the Embarc resort. Let me say that I am a frequent traveler, and have stayed in numerous Diamond Resorts in Florida, and have stayed at the Embarc in the past. I did like it; this would be my fourth trip at this particular resort. However during recent events, i question the ethics of this franchise, and am disappointed in the customer care I received. My girlfriend found a recording device under our bed which may have been recording; I turned it into the front desk staff, and asked that they follow up with me when they found out more information. This did not happen. I do not know who the recording device belongs to or why it was there; they would not allow me to check out with a refund. I did not feel safe. They state it’s not a safety issue but a housekeeping issue, because housekeeping staff missed this recording device while they were cleaning. I just wanted my money back and I would have left without another thought of this place. The solution was to move me to another level. Not good enough! I should have contacted the police rather than deal with management here. I just want my resort fees and the days refunded to me that I left on. I did not feel safe. I have pictures of the device, diamond resorts has not responded to any of my emails. The resorts in the blue mountain village are nice, and I would suggest renting a unit there instead!