Ratings based on 923 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool, NY

Nice hotel, close walking distance to everything

Posted 5-Sep-2015
Pros: Location, nice bar with the complimentary wine when you checked in, and the fresh apples in baskets in each floor!
Cons: For a queen bed, it was a small room
Location: History, shopping, restaurants/bars
1st time in Ottawa....loved all the old architect and all the different restaurants and bars
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Sep-2015
Very comfortable bed. The room and bathroom were a little small but for 1 person it was fine. Great location close to work. Everything is walkable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2015
Small but the service is excellent. Food is a 10++!!! Very clean and new.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2015
L'hôtel est bien situé, la chambre était parfaite et le personnel très gentil. Seul bémol, le déjeuner était décevant: très cher et assiette peu remplie et goût ordinaire!
3 out of 5
by A verified traveller

great location, but

Posted 28-Aug-2015
Pros: location
Cons: staffing and conditions of all spaces
Location: government center
needs refurbishing and more attentive staff. public spaces and rooms shabby. staff childish and uncaring
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Aug-2015
Within walking distance of parliament, market, great shopping and restaurants. Prompt valet parking with in and out privileges. They gave us a complimentary glass of wine on arrival.
3 out of 5
Recommended
for Everyone
by A verified traveller from ottawa

Good hotel close to everything

Posted 23-Aug-2015
The hotel was a great stay for us needing to be near downtown for the evening. We really appreciated the complimentary wine at check-in. We were able to walk to and from all the nightlife and it was a quick taxi to Hull where we had supper reservations. We found the hotel was a bit dark looking and our room as the same. Our room view was of the side of the neighbouring concrete building. That said, everything was clean and the bed was quite comfortable. All in all, not a luxury hotel but quite comfortable and the location was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everything. Walking distance.

Posted 23-Aug-2015
Pros: Comfortable, clean, walking distance. Complimentary wine on arrival.
Cons: Apples in hall, nice but I was afraid to eat something out in public. Better if in the private room. More knowledgeable staff.
Location: Great location except for checking in. No place for us to leave car. Should have a longer wait lane.
Front desk wasn't very helpful when it came to explaining some of the activities happening in Ottawa.
2 out of 5
by A verified traveller

This USE to be THE boutique hotel in Ottawa.

Posted 21-Aug-2015
Pros: location
Cons: cleaned, maybe a freshner system for the entrance
The place need to be cleaned up. I have stayed here 3 times over the past few months because thye other hotel were full. i stayed here on a regular basis a few years ago and found the hotel to be as good or better than any other small boutique hotel in the country or internationally. now it is tired, unkept and the staff well not so good. As you walk into the lobby the floor was dirty and the smell well it was nasty. i get it is is warm outside and body oder is an issue but come on as you enter the hotel every time this is what i smelled. the elevators had the same smell the room was ok but could use a good cleaning.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from SE US

Better than expected

Posted 21-Aug-2015
Pros: Above
Great location, helpful and polite staff and room bigger than executive rooms I have experienced in other major cities