Ratings based on 1,227 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Small is beautifull, but still small

Posted 5-Dec-2016
Pros: comfortable bed and pillows
Cons: size
Location: great
When I walk-in, I fell like back entering a room in Japan and not so much as boutique hotel if a boutique hotel but great proximity to downtown activities and walking distance pricing variations high, between a Wednesday to Saturday (less expensive on Friday and Saturday night ! Really !)
5out of 5
by A verified traveller fromUnited States of America

Excellent location.

Posted 27-Nov-2016
Excellent hotel, close to main places of Ottawa. Easy to take public transport. Fair price.
4out of 5
by A verified traveller fromToronto

Nice hotel, friendly staff comfortable clean rooms

Posted 25-Nov-2016
I have stayed at the ARC many times, its in a central location. I have never eaten in the lounge though I hear it is nice. Rooms are modern, nicely finished and clean, beds are comfortable and often well priced.
3out of 5
by A verified traveller

More of a 3 Star than 4

Posted 15-Nov-2016
Pros: Near all downtown attractions, not too expansive
Cons: Needs renovation of finishes, painting, carpets, lack of warmth, atmosphere kind of cold
It was rated 4 star hotel by Trivago, but was not so impressed, more like a 3 star. Carpets in hallway and in room very used up, walls scratched need refresh of painting. Staff at reception not impressive, charged at first extra night plus + $75.00 in case of problem made to room, which to us was new...than was apparently was corrected, we'll wait to see on our Master Card account that it was not charged for an extra night by mistake?? So for a 4 star hotel, we would have chosen somewhere else even if would have had to pay a little extra...
4out of 5
by A verified traveller fromToronto

Posted 14-Nov-2016
Pros: Modern. I do not care for 'old world' style hotels.
Cons: Getting the water hot sooner, but that would probably involve completely redoing the plumbing.
Location: Great location downtown.
Great location downtown. My guest room plan was a bit odd; very tight to move around the furniture. The room I had the last time I stayed at the Arc was much better laid out. Bathroom water takes forever to get hot but is fine once running. Good accommodations; a little pricey value for money but that may be the going rate for downtown hotels.
4out of 5
by A verified traveller fromtoronto

Good downtown location

Posted 7-Nov-2016
Our recent weekend stay was pleasant. The area was very quite but I think that during the week it's very busy because it is located in the business district. We were also in walking distance to most tourist attractions.
4out of 5
by A verified traveller

friendly stuff tight space

Posted 7-Nov-2016
Pros: They were very mindful to provide apple in front of elevators and complimentary wine for us.
Cons: Exchange sheets, new bottles of water, fresh towels
Location: Close to downtown and all other sight spots.
Room was really small, but clean enough. The problem was they forgot to change the sheet even we asked for and they didn't refill other supplies.
4out of 5
by A verified traveller

Posted 2-Nov-2016
Cons: The woman tending the bar was ignorant about wines.
Conveniently located downtown boutique hotel, no longer brand new but in good condition. I had stayed here about 11 years ago, and it seemed much the same. Spare, modern design, compact but well outfitted rooms.
3out of 5
by A verified traveller fromUS

Rooms so small

Posted 19-Oct-2016
Pros: Staff was great.
Cons: Size of rooms
Location: Great location parliament near by
The hotel is nice, clean great location. The staff was nice. The rooms were just so small, I felt claustrophobic. The windows were even small. Not handicapped accessible at all.
2out of 5
by A verified traveller fromUS

To expensive without the quality

Posted 18-Oct-2016
Expensive old furniture small room What else to tell you