Ratings based on 1,127 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller

Dirty uninviting . Cobwebs. Hair in bathroom .

Posted 16-May-2016
Hotel is uninviting very dirty in the lobby with cobwebs . Check in desk was small and dull. The whole place needs a redo. Not worth the monew. Have stay in much nicer hotels for less. Room was ok. Bathroom wasnt cleaned properly hairs all over floor. There was no milk or cream for coffee. TV didn't work. View was awful. As I had requested good view room. Supposed to be nice majestic room . Only thing majestic was the bed. Would not recommend this hotel to anyone.
Comment from Hotel Management
20-May-2016 by Guest Experience Team, Hotel Management
Thank you for taking the time to write a review about your stay with us. We are sorry to hear we did not meet your expectations and we truly apologize for the inconveniences you encountered, including the cleanliness in the bathroom and the TV malfunction. Our Maintenance Manager and Executive Housekeeper are working hard to ensure a similar situation does not occur again in the future. We are shocked to read you did not milk and cream in the room as it should have been inside the fridge for your convenience. We take pride in offering great rests for our guests, so we hope you give us another chance in the future so that we may restore your faith in us and we can help you rest your mind and awaken your spirit with us.
4 out of 5
by A verified traveller from Toronto

Great location in Ottawa for business travellers

Posted 11-May-2016
Right in heart of the business district of Ottawa, the need t hail taxis is cut down as the location is central and you can walk to must main business towers in Ottawa. The hotel is small, room are small but not tight, but very quiet.
Comment from Hotel Management
19-May-2016 by Guest Experience Team, Hotel Management
We are glad to read you enjoyed your rest with us and our location. We are ideal not only for business travellers, but also for leisure travellers as we are close to all Ottawa main attractions. We hope to welcome you back in the future and keep in mind we do have more spacious rooms available for booking. Rest Your Mind... Awaken Your Spirit...
Comment from Hotel Management
19-May-2016 by Guest Experience Team, Hotel Management
We are glad to read you enjoyed your rest with us and our location. We are ideal not only for business travellers, but also for leisure travellers as we are close to all Ottawa main attractions. We hope to welcome you back in the future and keep in mind we do have more spacious rooms available for booking. Rest Your Mind... Awaken Your Spirit...
4 out of 5
by A verified traveller

Nice Boutique Hotel close to all the sites!

Posted 5-May-2016
Pros: Clean, comfortable and near all the sites of Ottawa.
Everything was great except the room was a little stuffy and when we ran the AC the air was blowing right on us near the bed. Getting a comfortable temperature was frustrating at times. Overall the hotel was great and comfortable. The bathroom was clean and refreshing for a long day outside.
Comment from Hotel Management
9-May-2016 by Guest Experience Team, Hotel Management
Thank you so much for taking the time to write about your experience with us. We are glad to hear you were able to rest your mind and awaken your spirit at our hotel. We will be looking into the air flow in your room and work to ensure a similar situation does not occur again in the future. We hope to welcome you back on your next visit to Ottawa.
5 out of 5
by A verified traveller from Toronto

Staff are intuitive

Posted 2-May-2016
Pros: Classy and comfortable. Well designed room.
Cons: upgrade TV and internet service
Location: Right on the heart of Ottawa within walking distance from both business and tourist attractions including the Parliament bldgs. & Byward market.
I booked the hotel for location and comfort and it's a beautiful property in an ideal spot. Everything was extremely well taken care of and the bed was super comfy. I've never experienced such proactive staff. Everything from minding the doors (yes, they even pushed the elevator button for me) to calling up after check-in to ensure I have everything I needed. They filled up my travel mug on the way out the door and were extremely helpful with every question I had. Didn't love analog T.V. and the internet seemed to be intermittent at times but otherwise my stay was extremely comfortable.
Comment from Hotel Management
9-May-2016 by Guest Experience Team, Hotel Management
We are very happy to see that you were able to rest your mind and awaken your spirit with us. We truly appreciate your lovely comments as well as your feedback regarding our internet and TVs - we are looking into these issues to prevent this from happening in the future. We thank you for taking the time to write about your experience with us and we look forward to welcome you back in the future.
3 out of 5
by A verified traveller from montreal

Ordinary kind of old

Posted 23-Apr-2016
I cannot say it was an amazing experience. Room was ok. Bathroom was ok clean not very clean. There was hair on my towels. I was also charged for wifi i never used!!
Comment from Hotel Management
26-Apr-2016 by Guest Experience Team - ARC The.Hotel, Hotel Management
Thank you for taking the time to write about your experience with us. We apologize for the inconveniences you encountered and we take your feedback very seriously to improve our services in the future. We only hope you brought these issues up to our Guest Experience Team during your stay so that we could have made it better.
5 out of 5
by A verified traveller

Posted 18-Apr-2016
Pros: Everything from comfort of rooms, location, friendly service.
The employees at this hotel were extremely warm and friendly. They also were knowledgeable of the area, and made great food suggestions.
Comment from Hotel Management
21-Apr-2016 by Guest Experience Team ARC The.Hotel , Hotel Management
We are very glad to hear you were able to rest your mind and awaken your spirit with us. We will be sure to pass on your comments to our team. We thank you for your feedback and hope to welcome you back on your next visit to Ottawa
4 out of 5
by A verified traveller from Toronto

great downtown hotel

Posted 15-Apr-2016
Pros: Restaurant special - lobster mac and cheese was excellent and copious - lots of lobster pieces!
Cons: Window in room was quite small and looked onto a wall. Room was very dark as a result.
Location: Close to Arts Centre - right downtown.
free glass of wine - a very nice touch. Free green apples in bowl - another nice touch free coffee in morning.
Comment from Hotel Management
18-Apr-2016 by Guest Experience Team at ARC The.Hotel, Hotel Management
We are glad to know you were able to rest your mind and awaken your spirit on your stay with us. We believe an apple a day keeps the doctor away, so we are happy to hear you enjoyed our small surprises and service. Thank you so much for your feedback - it will help us improve our services in the future. We hope to welcome you on your next visit to Ottawa.
2 out of 5
by A verified traveller from Vancouver, BC

Only a 3 Star Hotel

Posted 14-Apr-2016
Pros: Staff were friendly
Cons: Heating/cooling system, elevators, soundproofing, beds.
Location: Close to parliament, Supreme Court, walking distance to Byward Market.
The room was very small and not upscale nor was the rest of the hotel. The heating/cooling is very loud and you can hear neighbors conversations through the wall. The room was stifling hot but the cooling fan was so loud that it kept me from sleeping. The elevator is painfully slow. The bed was lumpy and lighting insufficient. It is NOT a 4 star hotel.
Comment from Hotel Management
15-Apr-2016 by Guest Experience Team, Hotel Management
Thank you so much for taking the time to write a review about your experience with us. We are sorry to see we did not meet your expectations and your feedback will help us improve our services in the future - our maintenance team is working hard to ensure similar inconveniences do not occur again, but we were shocked to read about the bed issues as most of our guests find them to be very comfortable. We are glad to see that you enjoyed our location and team members' hospitality and we truly hope we are able to offer you the great service we take pride in offering should you choose to stay with us in the future.
4 out of 5
by A verified traveller from k, Kitchener

nice small hotel close to everything

Posted 10-Apr-2016
good central location staff helpful, we like the conveience
Comment from Hotel Management
11-Apr-2016 by Guest Services, Hotel Management
Thank you for your comments. We are glad to hear you enjoyed our location and our services. We hope to welcome you back soon!
5 out of 5
by A verified traveller

Posted 9-Apr-2016
Staff was exceptional, took a while for the water to get warm in the shower but the friendly staff made this experience awesome. Would definatly go back
Comment from Hotel Management
11-Apr-2016 by Guest Services, Hotel Management
We really appreciate you taking the time to write about your experience with us. We will pass on your comments about the water temperature to our maintenance team so that we can improve the water floor in the future. We hope to welcome you back soon! Rest Your Mind... Awaken Your Spirit...