Ratings based on 1,290 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Small rooms but close to points of interest

Posted 5-Jun-2017
Cons: larger rooms
rooms are small but the hotel is in a great location. The lounge/restaurant also has great food.
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Posted 30-May-2017
Fast check-in and check-out. Convenient for downtown business.
Comment from Hotel Management
2-Jun-2017 by Astrid S (Guest Experience Agent) , Hotel Management
Thank you Paul!
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Toronto

Love this hotel. Super convenient, well mantained

Posted 24-May-2017
Pros: The staff is very helpful. I also loved how comfortable the room was.
I was very happy with my experience at Arc. The staff was super helpful, the amenities are what you expect (in good state, modern). I loved my room and everything in it. I honestly have no complaints about it.
Comment from Hotel Management
2-Jun-2017 by Astrid S (Guest Experience Agent) , Hotel Management
Thank you for your positive review Jose! We highly appreciate positive feedback and to hear that our staff and amenities were to your standards!
1 out of 5
by A verified traveller

Posted 20-May-2017
The room was too messy. Then they changed it but the view was not wonderful and there was a problem in the sink of the wash room
Comment from Hotel Management
2-Jun-2017 by Astrid S. (Guest Experience Agent) , Hotel Management
We are sorry that you experienced this at our hotel. We would advise you to contact the Guest Experience Manager to discuss as we take this type of feedback very seriously.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Nice, clean hotel, very friendly, accommodating and professional staff. Great location.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in Downtown Ottawa

Posted 27-Apr-2017
Decent hotel, nice staff, could use a bit of an update
3 out of 5
by A verified traveller from Montreal

Small dark room like a bowling alley

Posted 18-Apr-2017
Had heard lots of hype about this 'boutique hotel' but felt that quality was lacking compared to price point. Room and bathroom were very small, and the elevator was slow. Nice seating area up from the reception desk. I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from S-W Ontario

Our Stay

Posted 7-Apr-2017
Pros: Everything
Cons: Nothing
Location: Restaurants, coffee shops, parliament buildings, shopping all within easy walking distance.
We haven't been guests at The Arc for a couple of years. We were very pleased with our current stay. The staff, facility etc. were all excellent. Of course the hotel's location is perfect; so convenient to all our needs. We definitely will book again, when we return to the area.
1 out of 5
by A verified traveller

Worset hotel

Posted 1-Apr-2017
Location: Location is good right in downtown
$250 /night, not worth more than $60/night. The roome was tiney. The furnture was old & dirty. the bath room was so small. There was no shower contrary to the photo feature in their adds
3 out of 5
by A verified traveller

Free wifi myth

Posted 25-Mar-2017 on Hotels
Advertised as "free wifi" but that is only in the lobby and they charge you $6 to have it in your room. It is a cheap gimmick that gets them more money but means I won't stay there again, despite the great location and nice staff.