Ratings based on 1,280 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

Posted 20-May-2017
The room was too messy. Then they changed it but the view was not wonderful and there was a problem in the sink of the wash room
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Nice, clean hotel, very friendly, accommodating and professional staff. Great location.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in Downtown Ottawa

Posted 27-Apr-2017
Decent hotel, nice staff, could use a bit of an update
3 out of 5
by A verified traveller from Montreal

Small dark room like a bowling alley

Posted 18-Apr-2017
Had heard lots of hype about this 'boutique hotel' but felt that quality was lacking compared to price point. Room and bathroom were very small, and the elevator was slow. Nice seating area up from the reception desk. I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from S-W Ontario

Our Stay

Posted 7-Apr-2017
Pros: Everything
Cons: Nothing
Location: Restaurants, coffee shops, parliament buildings, shopping all within easy walking distance.
We haven't been guests at The Arc for a couple of years. We were very pleased with our current stay. The staff, facility etc. were all excellent. Of course the hotel's location is perfect; so convenient to all our needs. We definitely will book again, when we return to the area.
1 out of 5
by A verified traveller

Worset hotel

Posted 1-Apr-2017
Location: Location is good right in downtown
$250 /night, not worth more than $60/night. The roome was tiney. The furnture was old & dirty. the bath room was so small. There was no shower contrary to the photo feature in their adds
1 out of 5
by R

Posted 22-Feb-2017 on Hotels
This hotel should not be marketed as a "boutique" hotel. While the room we stayed in was very clean and the staff were friendly, the room we were given was facing the wall of the building across from the hotel, and we could hear every noise in the room next to ours. Nothing was included with the room price - wi-fi and breakfast were both extra. For the price we were paying we were expected to be blown away by the design and the services, which we were not, unfortunately. It is, however, conveniently located - very close to Parliament Hill and National Gallery.
4 out of 5
by michelle

Wonderfully comfortable beds

Posted 22-Feb-2017 on Hotels
Great staff, friendly, knowledgeable and personable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
Great hotel close to lots of attractions, restaurants and shopping. 10 minute walk to the Byford Market.
5 out of 5
by Valerie

This traveller left a rating score only Posted 21-Feb-2017 on Hotels