Ratings based on 575 Verified Reviews

3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller fromOttawa, ON

Somewhat Disappointing..

Posted 16-Jan-2017
Booked a Sat night getaway last weekend and I was left with mixed feelings about the ARC Hotel. Positives Staff was great, professional and helpful Room was clean Comfortable bed Negatives *No parking - $32 for Valet seemed a little over the top *No vending machines or ice - Forced to pay 12.00 for 3 x Diet Pepsi *Overall Appearance - First glance is a trendy spot however after looking around the place needs a refresh. Walpaper tears, scratched up tables... Not what a upper class hotel should be in my opinion. *Having 20+ people having a party in the next room. Woke us up a few times. Size of "Suite" - Booked the highest level room on Expedia and it was not what we expected for the price, small and dated.
4out of 5
Recommended
for Everyone
by A verified traveller fromNew York

Nice, compact hotel

Posted 19-Dec-2016
Pros: Most definitely the staff, food and atmosphere of the hotel in general.
Cons: For older clients more handicap accessible in general. With the recent snow storm, better clearing of the side walks and curb would make it more safe.
Location: Our stay was an overnight one so we did not have the opportunity to explore things within the surrounding area.
Overall pleased with my hotel stay. The staff were very friendly and more than willing to satisfy, excellent customer service. Would highly recommend.
4out of 5
Recommended
for Business Travellers
by A verified traveller fromToronto

Posted 9-Dec-2016
Pros: Staff were very friendly and helpful. The rooms were very clean and had comfortable beds.
Cons: The room was a bit small for two double beds; suggest that a room that size should have a king or queen bed.
Location: Great location in the downtown core.
Overall I thought the hotel was a great price and provided clean rooms with very comfortable beds. The staff were very friendly and helpful. I would recommend this hotel and would definitely stay there again.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - close to my appointment.

Posted 8-Dec-2016
Pros: The added service they gave to us. Extremely accomadating with services- going above and beyond.
Cons: Room a bit small but very comfortable and clean.
Location: I only was concerned with what I had going on- which took in most of the day.
Great to have chosen this hotel. Wearpther was bad the next day, extremely glad to have already come to the city the day before.
3out of 5
by A verified traveller

Small is beautifull, but still small

Posted 5-Dec-2016
Pros: comfortable bed and pillows
Cons: size
Location: great
When I walk-in, I fell like back entering a room in Japan and not so much as boutique hotel if a boutique hotel but great proximity to downtown activities and walking distance pricing variations high, between a Wednesday to Saturday (less expensive on Friday and Saturday night ! Really !)
5out of 5
Recommended
for Everyone
by A verified traveller fromUnited States of America

Excellent location.

Posted 27-Nov-2016
Excellent hotel, close to main places of Ottawa. Easy to take public transport. Fair price.
4out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Nice hotel, friendly staff comfortable clean rooms

Posted 25-Nov-2016
I have stayed at the ARC many times, its in a central location. I have never eaten in the lounge though I hear it is nice. Rooms are modern, nicely finished and clean, beds are comfortable and often well priced.
3out of 5
Recommended
for Everyone
by A verified traveller

More of a 3 Star than 4

Posted 15-Nov-2016
Pros: Near all downtown attractions, not too expansive
Cons: Needs renovation of finishes, painting, carpets, lack of warmth, atmosphere kind of cold
It was rated 4 star hotel by Trivago, but was not so impressed, more like a 3 star. Carpets in hallway and in room very used up, walls scratched need refresh of painting. Staff at reception not impressive, charged at first extra night plus + $75.00 in case of problem made to room, which to us was new...than was apparently was corrected, we'll wait to see on our Master Card account that it was not charged for an extra night by mistake?? So for a 4 star hotel, we would have chosen somewhere else even if would have had to pay a little extra...
4out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Posted 14-Nov-2016
Pros: Modern. I do not care for 'old world' style hotels.
Cons: Getting the water hot sooner, but that would probably involve completely redoing the plumbing.
Location: Great location downtown.
Great location downtown. My guest room plan was a bit odd; very tight to move around the furniture. The room I had the last time I stayed at the Arc was much better laid out. Bathroom water takes forever to get hot but is fine once running. Good accommodations; a little pricey value for money but that may be the going rate for downtown hotels.
4out of 5
Recommended
for Everyone
by A verified traveller fromtoronto

Good downtown location

Posted 7-Nov-2016
Our recent weekend stay was pleasant. The area was very quite but I think that during the week it's very busy because it is located in the business district. We were also in walking distance to most tourist attractions.