Ratings based on 1,198 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromUS

Rooms so small

Posted 19-Oct-2016
Pros: Staff was great.
Cons: Size of rooms
Location: Great location parliament near by
The hotel is nice, clean great location. The staff was nice. The rooms were just so small, I felt claustrophobic. The windows were even small. Not handicapped accessible at all.
2out of 5
by A verified traveller fromUS

To expensive without the quality

Posted 18-Oct-2016
Expensive old furniture small room What else to tell you
2out of 5
by A verified traveller

Posted 16-Oct-2016
Pros: Location
Cons: It was Saturday night and people in the rooms next to us were partying from midnight til 4am!!! Walls must be paper thin as you could hear everything
Location was a 10min walk to Parliament House. Room was comfortable, bathroom a little small. Walls were paper thin so we could here the people in the room next to us partying in their room from midnight til 4am. And on top of that having sex!!! lol Tried to use room phone to call concierge to complain but it wasn't even working!! Valet parking is efficient. Could be a little cheaper.
2out of 5
by A verified traveller fromToronto

Good location, that's about it

Posted 10-Oct-2016
Location: Parliament Hill is a few moments away.
My room was small and the air didn't work the first night. The hotel maintenance was on it Saturday while I was out however the housecleaning staff were terrible. The carpets in near the elevator banks need to be cleaned or in some cases replaced. If they put some love and care into this place it may just work. I won't stay there again there's other hotels around that are better.
5out of 5
by A verified traveller frombancroft, ontario

Great location, close to parliament hill.

Posted 3-Oct-2016
Staff courteous and very helpful in providing directions to sites of ottawa
1out of 5
by A verified traveller fromtoronto

terriable hotel, small room, dirty beds, not worth

Posted 3-Oct-2016
Pros: nothing.
Cons: everything
Location: location was good close by everything.
not worth the money i spent at all. the pictures online look so good but in person hotel is small, staff are awful, when i arrived no one offered to help me with my luggage and when i asked for the dolly to move my luggage to the room and even then they didn't bother asking if i needed help. when i got to my room my room was so small not worth the 200$ a night. then i checked my room bed the bed had a dirty big red stain on it which i didn't know if it was blood or wine. the crazy part was i called and complained and showed them pictures after my complain all they offered was bed sheet change not even a room change?? so i then called Expedia which then called the manager of the hotel, then and only then they changed my room even thought i wanted to check out all together and go to another hotel, but do to the time which was 2am i settled with change even though i didn't want to stay at all because it was a bad experience from when i entered. it was awful 1st time experience and i recommended it to know one and i will never go to a ARC hotel.
3out of 5
by A verified traveller fromUK

Needs some work refreshing the offer - tired!

Posted 2-Oct-2016
Pros: Location
Cons: Decor & general facilities
Location: Great -near to major sights in Ottawa
Great central Ottawa location close to parliament hill, easy walking to Byward and the shopping at CF Rideau centre but.... The hotel really needs a reboot and a refresh! The decor is very 90's/noughties - gloomy beige & brown. Poor lighting and sad style - oval bath!! It has great potential due to its location The public areas were very "worn" reception is a bit battered and the lobby carpet on 7th floor is split outside the lift (PS lifts are incredibly slow!) It wasn't really bad - just a bit sad!
3out of 5
by A verified traveller fromaustralia


Posted 29-Sep-2016
Pros: Central
Cons: Add realistic laundering facilities and more storage for clothing even a couple of hooks in the bathroom would be useful.
Location: Restaurants parliamentary circle, great museums, interesting shopping.
Walking distance from all conveniences like food, touristy stuff etc. which was good.
4out of 5
by A verified traveller

Over priced. It needs a little up dating.

Posted 25-Sep-2016
Just because you are a botique hotel doesn't mean you over charge. There are better choices for less money.
2out of 5
by A verified traveller

The hotel room was clean but not worth the money

Posted 17-Sep-2016
The room had no view. Paid around 340 for a room in Ottawa with no breakfast and I was facing the wall. The amenities were not special, the gym had one treadmill and no pool. I was not impressed with the hotel