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Reviews of Alt Hotel Ottawa

3.5 out of 5
Alt Hotel Ottawa
185 Slater Street, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1002 reviews" "
Rating 8 - Good. 281 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

travis

Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but compact and nicely designed. Felt cozy
Stayed 1 night in May 2024
Response from Leticia - Guest services supervisor. on May 8, 2024
Dear John,I'm delighted to hear that you enjoyed your stay! Cozy can often be the best adjective for a room that feels just right. We hope to have the chance to welcome you very soon !

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed early check in to accommodate lunch plans. Great location. Very comfortable bed.
Stayed 1 night in May 2024
Response from Leticia - Guest services supervisor. on May 8, 2024
Dear Andrea,We're thrilled you enjoyed the early check-in and found the location convenient. It's fantastic to hear you had a comfortable stay!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, nice central location and great staff. Nice little cafe/bar in the lobby.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear John, thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your experience, especially our central location, great team, and cozy cafe/bar. We appreciate your positive feedback and hope to welcome you back again very soon!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay (2 nights) Only one issue for me was the slat blinds on windows, not complete blackout! So important for a good night sleep, and a bit surprised, don’t come across this issue usually.
Stayed 2 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 4, 2024
Dear John, thank you so much for your feedback! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience with the blinds not providing complete blackout. Your input is vital as we are constantly striving to improve our guests' experience. We hope to welcome you back very soon for an even better experience.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A totally cool and unique boutique hotel. Well located downtown close to Parliament, rideau canal, etc.
Stayed 5 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear Paul, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our boutique hotel to be cool and unique. We're glad our downtown location worked well for you, making it convenient to explore attractions like Parliament and the Rideau Canal. We hope to welcome you back again very soon!

8/10 Good

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Virginie,Thank you so much for choosing us for your stay, I am It brings me great pleasure to learn that you had a positive experience. We hope to see you again very soon !

8/10 Good

Daehyuk

Liked: Cleanliness, staff & service, amenities
There is no parking space
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear Daehyuk, thank you for sharing your feedback with us. We're sorry to hear that the parking facilities did not meet your expectations. Although we do not have parking onsite we do have covered public parking conveniently located right across the street. We hope that we will have the pleasure to welcome you again very soon.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Dee, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
I had a great stay, the rooms were comfortable and clean and it's in a great location.
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Catherine,Thank you so much for the perfect score! We're delighted that you enjoyed your stay with us. I will definitely pass along your kind words to our teams, which I am sure will be thrilled to read them!We are looking forward to welcoming you again very soon!Best regards,

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Thank you so much, Cam, for your perfect rating of 5 out of 5! We can't wait to welcome you back again soon!

10/10 Excellent

Rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024
Response from Florence on Apr 27, 2024
Thank you for your great review, Rui! We are so happy you enjoyed your stay. We hope you had safe travels, and we hope to see you again next time!

10/10 Excellent

Arthur

Stayed 2 nights in Mar 2024
Response from Florence on Apr 26, 2024
Thank you so much for your great review, Arthur! We are so happy you enjoyed your time here and hope you had safe travels!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff, bed was comfy and loved the bathroom. No parking though did make me nervous to leave my car in the street but it was a goo stay. It was conveniently close to everything downtown though I would recommend this hotel.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 24, 2024
Dear Jacob, thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and that you found our staff, bed, and bathroom to your liking. We do have a covered public parking, right across the street, that we also suggest to our guests. We appreciate your recommendation and hope to welcome you back again soon!

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, and rooms were clean.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 24, 2024
Dear Sandra, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and clean rooms made your visit memorable. We hope to welcome you back again very soon!

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leticia - Guest services supervisor. on Apr 22, 2024
Dear Cheryl, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 Excellent

Phyllis

Travelled with partner
It’s very quiet and very cozy.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 22, 2024
Dear Phyllis, thank you so much for your kind words, for choosing to stay with us and for your perfect score! We're thrilled to hear that you found our hotel quiet and cozy. We hope to welcome you back very soon!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Alt properties
Stayed 3 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 17, 2024
Dear Mary, thank you so much for your wonderful feedback and for choosing Alt properties! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another great experience very soon!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing everyone there is so friendly and always so nice walking by and being greeted by staff.
Stayed 2 nights in Apr 2024
Response from Anushka on Apr 14, 2024
Hello George, We wanted to extend our heartfelt thanks for your sweet review. Your feedback is appreciated, and we're grateful for the time you took to share your experience. We're thrilled to hear that you enjoyed your stay with us.We're already looking forward to your next visit, and we can't wait to welcome you back soon!

8/10 Good

Charles, Deer Park

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Apr 2024
Response from Leticia, Guest services supervisor. on Apr 8, 2024
Dear Charles,Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Nam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was a quiet hotel, and loved the aesthetics. The only thing that was annoying was that the water pressure was really low.
Stayed 6 nights in Mar 2024
Response from Florence on Apr 4, 2024
Thank you so much for your feedback, Nam! We are sorry the water pressure was not satisfactory and rest assured we are looking into this. We remain happy you enjoued the hotel and we hope to see you again in the future!

10/10 Excellent

Kirby

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Florence on Apr 2, 2024
Thank you for your great review, Kirby! We truly hope to welcome you again in the future!

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We could hear activity next door/in the hall while in our room. No privacy in the bathroom in our room (the design of the door and in the shower)
Stayed 3 nights in Mar 2024
Response from Leticia, Guest services supervisor. on Mar 24, 2024
Hi Laura,Thank you for bringing these issues to our attention; we appreciate your feedback to help us enhance our services. I am very disappointed to hear that you were not able to fully enjoy your stay with us due to a disturbance caused by neighboring guests. Your feedback is invaluable to us, and we will address the design issues promptly to ensure a more comfortable stay for future guests. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Thank you !Leticia,Guest services supervisor.

8/10 Good

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lise - Assistant Guest Services Manager on Mar 27, 2024
Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

4/10 Poor

Hocine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing appealing in this hotel, no restaurant, its dormitory. it doesn't reflect the what it advertized.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 18, 2024
Thank you for taking the time to share your feedback, Hocine. We are sorry to learn that we did not live up to your expectations. Please feel free to reach out to me to discuss your stay further. We do hope to have the opportunity to welcome you back so we can regain your trust.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Florence on Mar 13, 2024
Thank you for your review Daniel! We hope to welcome you back again soon and ensure a 5 star experience!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really modern and the rooms are clean.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 10, 2024
Thank you for the 5 out of 5 review, Mary! We are so pleased you enjoyed your stay and our rooms, and on behalf of the entire team at Alt Ottawa we hope to see you again soon!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the rooms are bigger than shown in pictures. They have chrome cast in the rooms which always you to steam from Netflix and crave.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 4, 2024
Thank you very much for your wonderful 5-star review!We are thrilled you enjoyed your stay, our staff and our rooms! We hope to see you again soon!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated. Clean. Friendly service.
Stayed 1 night in Mar 2024
Response from Florence on Mar 3, 2024
Thank you for the 5 out of 5 review, Luke! We are so pleased you enjoyed your stay, and on behalf of the entire team at Alt Ottawa we hope to see you again soon!

10/10 Excellent

Anne Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room was comfortable and quiet for our one night stay. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Florence on Feb 25, 2024
Thank you for the outstanding feedback, Anne Marie! We are delighted you enjoyed your stay, our staff and the room, and hope to welcome you back again very soon.

10/10 Excellent

Aline

Stayed 1 night in Feb 2024
Response from Lise - Assistant Guest Services Manager on Mar 22, 2024
Dear Aline, thank you for the 5-star rating! We're thrilled you enjoyed your stay with us! We hope to have the pleasure to welcome you again very soon!

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff great. My room for some reason was very warm despite having a window open which made sleeping uncomfortable.
Stayed 2 nights in Feb 2024
Response from Florence on Feb 25, 2024
Thank you for your review, Brenda! Rest assured we are taking notes of your comment and will be addressing it on our end. We hope to welcome you back again soon and ensure a 5 star experience!

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Would love to stay here again.
Stayed 2 nights in Feb 2024
Response from Florence on Feb 11, 2024
Thank you so much for your awesome review, Marilyn! We are delighted you loved your stay and look forward to welcoming you again in the future!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Parking a problem. No access from Slater street. Upbeat feel to the hotel. Nice decor and pleasant bar area. Room well organised and very clean.
Stayed 1 night in Feb 2024
Response from Florence on Feb 8, 2024
Thank you for your great review, Susan! We are happy to read you enjoyed your stay and we are noting your comments for your review. We hope to welcome you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour agréable
Séjour très agréable. Hôtel moderne et ergonomique. Décor aux lignes et design épurées qui facilitent le repos. Chambres confortables, calmes (aucun bruit) et très propres. Thermostat de température et système de lumières très faciles d'utilisation. Respect des normes environnementales. Personnel à la réception sympathique et attentionné.
Stayed 3 nights in Feb 2024
Response from Florence on Feb 8, 2024
Merci infiniment pour vos magnifiques commentaires! Il nous fait plaisir de voir que votre séjour ait été apprécié et nous espérons vous revoir dans le futur!

8/10 Good

Carolina, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very comfortable bed
Stayed 1 night in Feb 2024
Response from Lise - Assistant Guest Services Manager on Feb 2, 2024
Dear Carolina, thank you so much for taking the time to share your feedback! We're delighted to hear that you found our rooms to be clean and enjoyed the comfort of our beds. We look forward to welcoming you back on your next visit!

10/10 Excellent

Matthew Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice and centrally located!
Stayed 1 night in Jan 2024
Response from Lise - Assistant Guest Services Manager on Feb 2, 2024
Dear Matthew Ryan, thank you so much for your glowing review! We greatly appreciate your kind words and are thrilled to hear that you found our hotel to be clean, nice, and centrally located. We look forward to welcoming you back during your next visit to Ottawa!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lise - Assistant Guest Services Manager on Jan 28, 2024
Dear Patrick, thank you for choosing to stay with us and for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your time with us. We look forward to welcoming you back again very soon!

10/10 Excellent

Marria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location and quality are the best.
Stayed 1 night in Jan 2024
Response from Lise - Assistant Guest Services Manager on Jan 28, 2024
Dear Marria, thank you for your wonderful feedback! We're delighted to hear that you had such a fantastic experience at our hotel. Your kind words about our location and quality mean a lot to us. We hope to have the pleasure to welcome you back soon for another memorable stay.

8/10 Good

Magda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good location
Stayed 1 night in Dec 2023
Response from Lise - Assistant Guest Services Manager on Jan 28, 2024
Dear Magda, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and found our hotel and location to your liking. We hope to have the pleasure of welcoming you back very soon.

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lise - Assistant Guest Services Manager on Jan 28, 2024
Dear Tommy, thank you for your recent stay with us and for taking the time to rate your experience! We're delighted to hear you've enjoyed your stay overall. If there's anything specific you feel we could improve upon to earn that perfect 10 next time, we'd love to hear it. We hope to welcome you back again very soon.

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2023
Response from Lise - Assistant Guest Services Manager on Dec 28, 2023
Dear Daniel, thank you for your excellent 5 out of 5 rating! We're delighted to hear you had a wonderful stay with us! Your positive feedback means the world to us. We look forward to welcoming you back very soon! Wishing you and your family a New Year filled with health, success, love, and happy travels!

8/10 Good

Raymond

Stayed 2 nights in Dec 2023
Response from Lise - Assistant Guest Services Manager on Dec 28, 2023
Dear Raymond, thank you for taking the time to provide us with your feedback. We appreciate your 8 out of 10 rating and we're delighted to hear you had a positive experience. We look forward to welcoming you back very soon! Wishing you a Happy New Year filled with warmth, laughter, and delightful experiences!

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Florence on Feb 25, 2024
Thank you for the 5 out of 5 review! We are thrilled you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, staff tries hard and very close to Parliament
Stayed 1 night in Dec 2023
Response from Florence on Dec 6, 2023
Thank you so much for the fantastic review, Paul! We are delighted you enjoyed your time with us and we truly hope we can welcome you again soon.

10/10 Excellent

Sarah, Sudbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Florence on Dec 6, 2023
Thank you for the 5 out of 5 review, Sarah! We are delighted you enjoyed your stay with us and hope to welcome you back again very soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well organized and responsive. Would definately recommend. Thank You
Stayed 1 night in Dec 2023
Response from Florence on Dec 6, 2023
Thank you for your kind words, Donna! We are thrilled you enjoyed your stay and our staff! We hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will be staying again. The two queen room was huge!
Stayed 1 night in Nov 2023
Response from Lise - Assistant Guest Services Manager on Nov 30, 2023
Dear Matthew, thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our spacious two-queen room! We're looking forward to welcome you back again very soon.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Lise - Assistant Guest Services Manager on Nov 30, 2023
Dear Judith, thank you so much for your stellar 5 out of 5 rating! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back very soon!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dependably comfortable.
Stayed 3 nights in Nov 2023
Response from Florence on Dec 6, 2023
Thank you very much for your wonderful 5-star review. Jonathan! It was a pleasure to have you as our Guest and we hope to see you again soon!