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Reviews of Alt Hotel Ottawa

3.5 out of 5
Alt Hotel Ottawa
185 Slater Street, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1006 reviews" "
Rating 8 - Good. 280 out of 1006 reviews" "
Rating 6 - Okay. 53 out of 1006 reviews" "
Rating 4 - Poor. 22 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Laura at the front bar was amazing. Front desk staff were great.
Stayed 2 nights in May 2024
Response from Lise - Assistant Guest Services Manager on May 23, 2024
Dear Blair, thank you so much for your fantastic 5 out of 5 rating! We’re thrilled to hear that you had a wonderful stay with us. Laura at the bar and our Front Desk team are delighted by your kind words and appreciation. We look forward to welcoming you back again very soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 23, 2024
Dear Daniel, thank you for taking the time to share your feedback! We are delighted to hear you enjoyed your stay. If there's anything specific you think we can improve on to make it a perfect 5 next time, please feel free to let us know. We look forward to welcoming you back again very soon!

10/10 Excellent

jennifer

Stayed 1 night in May 2024
Response from Lise - Assistant Guest Services Manager on May 23, 2024
Dear Jennifer, thank you for your wonderful 5-star review! We're thrilled to hear you had a great stay and look forward to welcoming you back again very soon!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a big fan of the Alt Hotels - clean, comfortable, friendly, predictable without being boring.
Stayed 1 night in May 2024
Response from Lise - Assistant Guest Services Manager on May 23, 2024
Dear Mary, thank you so much for your glowing review! We're thrilled to hear that you're a big fan of Alt hotels and that we've consistently met your expectations with our clean, comfortable, and friendly atmosphere. We do pride ourselves on providing our guests with an exceptional and consistent experience that's anything but boring. We are looking forward to welcoming you back again very soon!

10/10 Excellent

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lise - Assistant Guest Services Manager on May 23, 2024
Dear Jean-François, thank you for your perfect rating! We're thrilled you had a great stay and look forward to welcoming you back soon!

10/10 Excellent

Raffi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a pleasant surprise. The rooms are small but use the limited space very well like European hotels. Soundproofing was mostly working except at the door. Loud neighbours will still be a problem. We lucked out and only had a noisy neighbour for one of the nights. The only other problem was the hair dryer didn’t work. Everything else was great. Would stay again.
Stayed 3 nights in May 2024
Response from Leticia - Guest services supervisor. on May 22, 2024
Thank you very much for your perfect 5 out of 5 rating! We're glad you enjoyed your stay overall. We'll address the noise and hair dryer issues. Hope to host you again soon!

10/10 Excellent

Christine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect . The rooms and the staff .
Stayed 3 nights in May 2024
Response from Leticia - Guest services supervisor. on May 20, 2024
Dear Christine,Thank you for your feedback ! We're thrilled to hear that you enjoyed the rooms and our staff's service. We hope to welcome you back soon !

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfy but was a bit too small for us as we would have preferred a King, but they don't have. Staff was very friendly and helpful. The bathroom was different as it had a "sexy" shower that you could watch someone showering from the room and not very private. Oh well, it was different, but the bath products were fantastic. Good central area to go places, didn't need to rent a car as we walked everywhere. Otherwise the hotel was nice and clean.
Stayed 3 nights in May 2024
Response from Leticia - Guest services supervisor. on May 20, 2024
Dear Mark,Thank you for your detailed feedback! We're glad to hear that you found the bed comfy and appreciated the friendliness and helpfulness of our staff. We understand your preference for a King-sized bed, and we apologize for any inconvenience. It's great to know you enjoyed the bath products and found our central location convenient for walking. We appreciate your comments about the shower design and will take them into consideration. We're pleased that overall, you found the hotel nice and clean. We hope to welcome you back in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no parking for the hotel and do not use the recomended parking. It is super easy to find cheap or most of the time free parking on the streets (weekends only).
Stayed 2 nights in May 2024
Response from Leticia - Guest services supervisor. on May 20, 2024
Dear David,Thank you for your feedback ! You’re right, street parking is free on weekends. Thanks for the tip ! We hope you had a pleasant stay and look forward to welcoming you back soon !

10/10 Excellent

Larry

Business traveller
Liked: Amenities
Very nice
Stayed 1 night in May 2024
Response from Leticia - Guest services supervisor. on May 22, 2024
Thank you for the perfect rate Larry !

10/10 Excellent

Salomé

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice vibe!
Stayed 1 night in May 2024
Response from Leticia - Superviseure au service à la clientèle on May 16, 2024
Dear Salomé,Thank you for your feedback, I'm glad you're enjoying the vibe!

6/10 Okay

Raha

Stayed 5 nights in May 2024
Response from Leticia, Guest services supervisor. on May 17, 2024
Dear Raha,Thank you for taking the time to share your feedback. Do not hesitate to reach out if you would like to provide us with more details about your stay. We hope to have the chance to welcome you again very soon!Best regards,

10/10 Excellent

Yuzhou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 2 nights in May 2024
Response from Leticia, Guest services supervisor. on May 13, 2024
Dear Yuzhou,Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was so helpful and kind, and the facilities were perfect for my stay. Will definitely return next time I'm in town!
Stayed 2 nights in May 2024
Response from Lise - Assistant Guest Services Manager on May 11, 2024
Dear Tommy, thank you so much for your kind words and glowing review! We're thrilled to hear that you enjoyed your stay with us and that our team contributed in making your experience memorable. We can't wait to welcome you back next time you're back in Ottawa!

10/10 Excellent

travis

Stayed 1 night in May 2024
Response from Lise - Assistant Guest Services Manager on May 10, 2024
Dear Travis, thank you do much for your perfect rating! We're thrilled that you had a lovely stay with us. We hope to have the pleasure to welcome you again very soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but compact and nicely designed. Felt cozy
Stayed 1 night in May 2024
Response from Leticia - Guest services supervisor. on May 8, 2024
Dear John,I'm delighted to hear that you enjoyed your stay! Cozy can often be the best adjective for a room that feels just right. We hope to have the chance to welcome you very soon !

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed early check in to accommodate lunch plans. Great location. Very comfortable bed.
Stayed 1 night in May 2024
Response from Leticia - Guest services supervisor. on May 8, 2024
Dear Andrea,We're thrilled you enjoyed the early check-in and found the location convenient. It's fantastic to hear you had a comfortable stay!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, nice central location and great staff. Nice little cafe/bar in the lobby.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear John, thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your experience, especially our central location, great team, and cozy cafe/bar. We appreciate your positive feedback and hope to welcome you back again very soon!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay (2 nights) Only one issue for me was the slat blinds on windows, not complete blackout! So important for a good night sleep, and a bit surprised, don’t come across this issue usually.
Stayed 2 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 4, 2024
Dear John, thank you so much for your feedback! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience with the blinds not providing complete blackout. Your input is vital as we are constantly striving to improve our guests' experience. We hope to welcome you back very soon for an even better experience.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A totally cool and unique boutique hotel. Well located downtown close to Parliament, rideau canal, etc.
Stayed 5 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear Paul, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our boutique hotel to be cool and unique. We're glad our downtown location worked well for you, making it convenient to explore attractions like Parliament and the Rideau Canal. We hope to welcome you back again very soon!

8/10 Good

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall.
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Virginie,Thank you so much for choosing us for your stay, I am It brings me great pleasure to learn that you had a positive experience. We hope to see you again very soon !

8/10 Good

Daehyuk

Liked: Cleanliness, staff & service, amenities
There is no parking space
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on May 3, 2024
Dear Daehyuk, thank you for sharing your feedback with us. We're sorry to hear that the parking facilities did not meet your expectations. Although we do not have parking onsite we do have covered public parking conveniently located right across the street. We hope that we will have the pleasure to welcome you again very soon.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Dee, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
I had a great stay, the rooms were comfortable and clean and it's in a great location.
Stayed 2 nights in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Dear Catherine,Thank you so much for the perfect score! We're delighted that you enjoyed your stay with us. I will definitely pass along your kind words to our teams, which I am sure will be thrilled to read them!We are looking forward to welcoming you again very soon!Best regards,

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leticia - Guest services supervisor. on May 1, 2024
Thank you so much, Cam, for your perfect rating of 5 out of 5! We can't wait to welcome you back again soon!

10/10 Excellent

Rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024
Response from Florence on Apr 27, 2024
Thank you for your great review, Rui! We are so happy you enjoyed your stay. We hope you had safe travels, and we hope to see you again next time!

10/10 Excellent

Arthur

Stayed 2 nights in Mar 2024
Response from Florence on Apr 26, 2024
Thank you so much for your great review, Arthur! We are so happy you enjoyed your time here and hope you had safe travels!

10/10 Excellent

Vu Hoang

Stayed 1 night in Apr 2024
Response from Leticia, Guest services supervisor. on May 13, 2024
Dear Vu Hoang,Thank you for your perfect score! We hope to have the pleasure of welcoming you again soon !

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff, bed was comfy and loved the bathroom. No parking though did make me nervous to leave my car in the street but it was a goo stay. It was conveniently close to everything downtown though I would recommend this hotel.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 24, 2024
Dear Jacob, thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and that you found our staff, bed, and bathroom to your liking. We do have a covered public parking, right across the street, that we also suggest to our guests. We appreciate your recommendation and hope to welcome you back again soon!

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, and rooms were clean.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 24, 2024
Dear Sandra, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and clean rooms made your visit memorable. We hope to welcome you back again very soon!

6/10 Okay

Emilie

Stayed 2 nights in Apr 2024
Response from Leticia, Guest services supervisor. on May 13, 2024
Dear Emilie,Thank you for your rating. We appreciate your feedback and hope to make your next experience even better !

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leticia - Guest services supervisor. on Apr 22, 2024
Dear Cheryl, thank you so much for the perfect score! We're delighted that you enjoyed your stay with us and look forward to welcoming you again very soon!

10/10 Excellent

Phyllis

Travelled with partner
It’s very quiet and very cozy.
Stayed 1 night in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 22, 2024
Dear Phyllis, thank you so much for your kind words, for choosing to stay with us and for your perfect score! We're thrilled to hear that you found our hotel quiet and cozy. We hope to welcome you back very soon!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Alt properties
Stayed 3 nights in Apr 2024
Response from Lise - Assistant Guest Services Manager on Apr 17, 2024
Dear Mary, thank you so much for your wonderful feedback and for choosing Alt properties! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back for another great experience very soon!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing everyone there is so friendly and always so nice walking by and being greeted by staff.
Stayed 2 nights in Apr 2024
Response from Anushka on Apr 14, 2024
Hello George, We wanted to extend our heartfelt thanks for your sweet review. Your feedback is appreciated, and we're grateful for the time you took to share your experience. We're thrilled to hear that you enjoyed your stay with us.We're already looking forward to your next visit, and we can't wait to welcome you back soon!

8/10 Good

Charles, Deer Park

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Apr 2024
Response from Leticia, Guest services supervisor. on Apr 8, 2024
Dear Charles,Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Nam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was a quiet hotel, and loved the aesthetics. The only thing that was annoying was that the water pressure was really low.
Stayed 6 nights in Mar 2024
Response from Florence on Apr 4, 2024
Thank you so much for your feedback, Nam! We are sorry the water pressure was not satisfactory and rest assured we are looking into this. We remain happy you enjoued the hotel and we hope to see you again in the future!

10/10 Excellent

Kirby

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Florence on Apr 2, 2024
Thank you for your great review, Kirby! We truly hope to welcome you again in the future!

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We could hear activity next door/in the hall while in our room. No privacy in the bathroom in our room (the design of the door and in the shower)
Stayed 3 nights in Mar 2024
Response from Leticia, Guest services supervisor. on Mar 24, 2024
Hi Laura,Thank you for bringing these issues to our attention; we appreciate your feedback to help us enhance our services. I am very disappointed to hear that you were not able to fully enjoy your stay with us due to a disturbance caused by neighboring guests. Your feedback is invaluable to us, and we will address the design issues promptly to ensure a more comfortable stay for future guests. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Thank you !Leticia,Guest services supervisor.

8/10 Good

JOSHUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lise - Assistant Guest Services Manager on Mar 27, 2024
Thank you for your feedback and for choosing to stay with us! We're glad you enjoyed your stay and look forward to welcoming you back soon!

4/10 Poor

Hocine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing appealing in this hotel, no restaurant, its dormitory. it doesn't reflect the what it advertized.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 18, 2024
Thank you for taking the time to share your feedback, Hocine. We are sorry to learn that we did not live up to your expectations. Please feel free to reach out to me to discuss your stay further. We do hope to have the opportunity to welcome you back so we can regain your trust.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Florence on Mar 13, 2024
Thank you for your review Daniel! We hope to welcome you back again soon and ensure a 5 star experience!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really modern and the rooms are clean.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 10, 2024
Thank you for the 5 out of 5 review, Mary! We are so pleased you enjoyed your stay and our rooms, and on behalf of the entire team at Alt Ottawa we hope to see you again soon!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the rooms are bigger than shown in pictures. They have chrome cast in the rooms which always you to steam from Netflix and crave.
Stayed 2 nights in Mar 2024
Response from Florence on Mar 4, 2024
Thank you very much for your wonderful 5-star review!We are thrilled you enjoyed your stay, our staff and our rooms! We hope to see you again soon!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated. Clean. Friendly service.
Stayed 1 night in Mar 2024
Response from Florence on Mar 3, 2024
Thank you for the 5 out of 5 review, Luke! We are so pleased you enjoyed your stay, and on behalf of the entire team at Alt Ottawa we hope to see you again soon!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Florence on Feb 25, 2024
Thank you for your review, Christine! We hope to welcome you back again soon!

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Florence on Feb 25, 2024
Thank you very much for your wonderful 10-star review, Maxime!We are very happy you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

Anne Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room was comfortable and quiet for our one night stay. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Florence on Feb 25, 2024
Thank you for the outstanding feedback, Anne Marie! We are delighted you enjoyed your stay, our staff and the room, and hope to welcome you back again very soon.

10/10 Excellent

Aline

Stayed 1 night in Feb 2024
Response from Lise - Assistant Guest Services Manager on Mar 22, 2024
Dear Aline, thank you for the 5-star rating! We're thrilled you enjoyed your stay with us! We hope to have the pleasure to welcome you again very soon!

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff great. My room for some reason was very warm despite having a window open which made sleeping uncomfortable.
Stayed 2 nights in Feb 2024
Response from Florence on Feb 25, 2024
Thank you for your review, Brenda! Rest assured we are taking notes of your comment and will be addressing it on our end. We hope to welcome you back again soon and ensure a 5 star experience!