Search Apart Hotels in Otero County

"Great place, clean and friendly staff"

"Initial check in was not very pleasant and set a bad tone. Main lady at the front desk was not very friendly. We arrived an hour early and she was irritated that we asked if we could check in. She didn’t not point us toward the bar to grab a drink while we waited or explain an imminities the hotel had to offer. The other staff was very friendly and we"

"The ladies taking care of my room were amazing.. i’ve always struggled with clean room and not very good service but the lady that took care of us was amazing.. staff was always very attentive "

"Stained sheets and comforter. Dirt on floor, lamp, lamp shades, air conditioner. It was so gross I couldn't stay there. Then when I asked for a refund, the GM Edgar Guzman denied it and would not even discuss it with me. I had booked 3 nights and I even agreed to pay for one if he would refund the other 2. Again, he couldn't be bothered on his day off. So disrespectful. "

"Perfect Stay"

"This used to be our favorite Hotel , with this stay it made me change my mind , First thing as I got there at 2:50 pm 10 mins before check in time they told me my room was not ready, that I had to wait. They told me I had to wait 30 mins , after 30 mins passed by I went to front desk they told me I had to wait another 30min to an 1 hr so they can have it ready . I went back at 4:30 and finally it was ready ! Ok so far I understand it was busy but as soon as I enter my room I can tell my room was not well clean , One of the beds had eyelashes stick to the fitted sheet and another one in the end of the bed . There was trash on the floor on the sides of the bed ( they were cover with the skirts of the bed) 2 hand towels were dirty and had stains , 2 big towels also had Cheetos stains or that’s what I want to believe it was . I talk to the front desk and also by text and they didn’t care at all , they told me they were going to go and change the bedding sheets and never came by. I had to ask for extra sheets so I can put them on top so I can put my kids to sleep. I’m VERY DISAPPOINTED of this stay ! For sure I’ll stop recommending this hotel! "

"The room was spacious and clean with a very welcoming atmosphere. All staff we encountered were pleasant and helpful, especially Esteban, at breakfast. "

"The tub was gross. I couldn’t even use it. Had previous guest hair all over it. Also my sheets had blood stains."

"We are a family of four. Checked in at around 9:30pm. Got unpacked & ready for bed at about 12:30 our neighbor started playing very very loud music, I waited it out for about 30 mins then called down to ask if there were any restrictions on music & they told me they would call the room to ask to lower music. Music was lowered but definitely not enough "