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Rating 10 - Excellent. 5214 out of 7760 reviews" "
Dear Carmelo :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay with us. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Excellent property. Great centralized location. Don’t own Toronto streets are being renovated and many get closed out. Lots of traffic
Claudia
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on May 1, 2024
Dear Claudia :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding property and location were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Hotel had a great gym
And very good food. Staff was very helpful and friendly. I was upgraded at ck in and given a free food voucher and waters.
Johann
Stayed 5 nights in Apr 2024
Response from Saurabh Mehta on May 1, 2024
Dear Johann:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent amenities to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
6/10 Okay
Havalah
Travelled with family, Travelled with group
Apr 30, 2024
Liked: Amenities
Disliked: Cleanliness
Nice place
Havalah
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 30, 2024
Dear Havalah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Nadia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Ocxania :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Ehsan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
We had a really great time during our stay.
Every employee was nice and helpful.
The bar food and drinks were good.
There is direct access to the PATH.
A really excellent place to stay.
Joseph
Stayed 4 nights in Apr 2024
Response from Saurabh Mehta on Apr 30, 2024
Dear Joseph:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team, to our Teller's Bistro & Bar, to our convenient location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Paola:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Clean, lots of room as our room had a kitchen. Great amenities. Location is perfect as there’s a subway next to the property.
Ann
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Ann:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from your spacious room to our convenient location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
I have travelled the world and never have I been soo shocked of how bad a hotel could be run! To have so much history and only focus on profit is really sad! Again travelled the world and never in my life have I paid room service delivery fee! This place is a dump!
Mohammed
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Mohammed:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team and we will use this feedback to help us improve on our product and service standards, wherever possible. Our apologies for the inconvenience you experienced.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear James:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Hotel was great and location was perfect for our stay.
Edward
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Edward:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Beautiful hotel! Love the location too. Friendly staff!
Jessica
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Jessica:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Ian:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Close to shopping and dining. Secure property with key access to the elevator that goes up to rooms. Friendly staff. Clean room with small kitchenette.
Shelby
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Shelby:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our security, to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Joy :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
The location was perfect! Walking distance to everything. The only reason why I didn’t give it a 5 star was that they didn’t even provide bottled water for guests and I asked for a later checkout and they can only give me 30 minutes beyond checkout time.
Guia
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Guia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us, especially our central location. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the bottled water, and I will be sure to share this with our staff for consideration. Late checkout is dependent on room occupancy and bookings for that day. Our apologies for the inconvenience you may have experienced. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
We stayed in the historical side. I’ve only ever stayed at the other side. Very quiet. Beautiful tall ceilings. Big windows. :)
A Jayne
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear A Jayne:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites were instrumental in making your stay an enjoyable one. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Absolute loved staying at this hotel. Everything is close by there’s a lot of options around, staff was extremely friendly and so helpful!!
Kevin Nuriel
Stayed 7 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 26, 2024
Dear Kevin:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay! We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Our team works hard every day to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Response from Saurabh Mehta, General Manager on Apr 25, 2024
Dear Ayotola:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am happy that our staff cared for you and made you feel at home. Our team works hard daily to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Response from Saurabh Mehta, General Manager on Apr 25, 2024
Dear Claudia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
10/10 Excellent
Tammy
Business traveller
Apr 24, 2024
Property is good. A lot of construction
Tammy
Stayed 1 night in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Tammy:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard daily to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated. As we are centrally located in downtown Toronto, construction is taking place in the surrounding area, which is out of our control. We apologize for any inconvenience this may have caused. Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
The place was nice, would have liked valet parking. The beds were in bad shape and small and squished up next to a wall.
dawn
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 23, 2024
Dear Dawn:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am glad to hear that your overall experience was enjoyable. However, I am disappointed that the beds in your suite were unsatisfactory.We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style. I am sorry that we did not meet your expectations.I have shared your comments with the appropriate team members, and I assure you that we will use this feedback to help us improve our service standards wherever possible. Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Diane:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Joanna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites made your stay enjoyable. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Sara:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
8/10 Good
John
Travelled with family
Apr 22, 2024
The location was good for our needs and use of the washer/dryer was helpful during our extended trip.
John
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear John:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and comfortable room were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Christopher:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
I loved this hotel. Its position is fantastic and the staff were so lovely. It was a pleasure to spend 5 days here. Definitely recommend
anne
Stayed 5 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Anne:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Had a fabulous stay. Beautiful hotel with friendly staff.
Mandy
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Mandy :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our beautiful hotel to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Always love staying at ONE king . Close to everything and if you are feeling adventurous the PATH is connected under the hotel and you can get everywhere without going above ground ⭐️⭐️⭐️⭐️⭐️
Michael
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Michael :Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Very nice lobby and room.
Reasonable price and extremely friendly staff
Daniel
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Daniel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our comfortable rooms, to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
I always stay at One King West while visiting Toronto due to the great staff and handy location.
Lynne
Stayed 9 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Lynne:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our convenient location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Robert:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites and central location were instrumental in making your stay an enjoyable one. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Clean, good location, alot fewer cooking dishes/utensils than I expected, all that was available was one pot and one spoon with a hot plate, microwave, fridge and dishwasher. no pans spatulas cutting boards etc or any other kitchen items for food prep.
Neil
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Neil:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us, especially our central location. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the kitchen items. Please note that additional dishes and utensils are available upon request.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Was a great stay, staff was so friendly and very helpful.
Grace
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Grace:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
First room had an extra bed in it and was across from elevators-we had to switch rooms
neil
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Neil:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us overall. I also appreciate your comments concerning your first room, and apologize for the inconvenience you may have experienced. I am glad to hear that our team assisted you with switching rooms.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Convenient location to public transportation or for walking to local attractions. Friendly, helpful staff. Spacious room.
Stacy
Stayed 3 nights in Apr 2024
Response from Saurabh Mehta on Apr 19, 2024
Dear Stacy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our convenient location to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Edward :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Johnny:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent service to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
8/10 Good
Ingo
Business traveller
Apr 18, 2024
Liked: Cleanliness, amenities
Great location and ok price.
The rooms seemed good quality but some of the interior is damaged (elevator, wall paneling, desk light) / dated (eg bathrooms).
My room was a bit smelly du to someone cooking their dinner in a neighboring unit.
Ingo
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 25, 2024
Dear Ingo:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am glad to hear that your overall experience was enjoyable. However, I am disappointed to hear that you experienced some maintenance issues within your suite.We strive to provide our guests with the highest quality of service, and I can assure you that this is not indicative of what they have come to expect from us.I have shared your comments with the appropriate members of our maintenance team. We will use this feedback to help us improve our service standards wherever possible. Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager
Dear Michele L:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Mustafa:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Andrew:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites and central location were instrumental in making your stay an enjoyable one. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Allison:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
4/10 Poor
Rebecca Elizabeth
Business traveller
Apr 16, 2024
Disliked: Property conditions & facilities
Poor WiFi, poor gym, poor amenities
Rebecca Elizabeth
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 17, 2024
Dear Rebecca Elizabeth:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team and we will use this feedback to help us improve on our product and service standards, wherever possible. Please reach out to us if you would like to discuss your experience further.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Overall customer experience was great. will be recommending this to anyone I know who's looking to stay within the downtown area
Benjamin
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 16, 2024
Dear Benjamin:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager