Meeting facility

Reviews of One King West Hotel & Residence

4 out of 5
One King West Hotel & Residence
1 King Street West, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 5237 out of 7797 reviews" "
Rating 8 - Good. 1608 out of 7797 reviews" "
Rating 6 - Okay. 511 out of 7797 reviews" "
Rating 4 - Poor. 236 out of 7797 reviews" "
Rating 2 - Terrible. 205 out of 7797 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nariman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Underrated hotel and reasonably priced for a feel like five star stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, attentive staff and amazing food!
Stayed 2 nights in May 2024

10/10 Excellent

brenda

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a good location for train, shopping, theaters and restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

Lindsay

Travelled with group
Liked: Amenities, property conditions & facilities
Beautiful spot! Will definitely be back.
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 9, 2024
Dear Lindsay:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jenna, Newmarket

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on May 9, 2024
Dear Jenna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay once again. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very interesting building, great location
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 9, 2024
Dear Susan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great location and amenities.
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 7, 2024
Dear Timothy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and amenities were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location friendly staff great restaurant and very comfortable bed
Stayed 2 nights in May 2024
Response from Saurabh Mehta on May 7, 2024
Dear Robert:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Amanda Louise

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saurabh Mehta on May 6, 2024
Dear Amanda Louise:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Brionna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel! Location was perfect distance to everything on our itinerary. We were able to walk to almost everything or grab a 10 minute Uber.
Stayed 2 nights in May 2024
Response from Saurabh Mehta on May 6, 2024
Dear Brionna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 6, 2024
Dear Brandon:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. It appears that in some way your stay with us did not meet your expectations. I would appreciate the opportunity to better understand if this is the case, and if so, use your feedback to help us improve upon our product and services, wherever possible.If you are willing to share more details of your stay, please reach out to me directly to discuss further. Once again, thank you for your valuable review and we look forward to welcoming you back to One King West in the near future.Best Regards, Saurabh Mehta General Manager

8/10 Good

zach

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 6, 2024
Dear Zach:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Good location and friendly staff
Stayed 1 night in May 2024
Response from Saurabh Mehta on May 6, 2024
Dear Carolyn:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and team were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

eleni, chicago

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I’ve often stayed at this hotel on business and pleasure but will think twice about future reservations. We arrived but couldn’t park our car anywhere since parking was full. Rather than taking our car, the valet pointed to a paid parking lot inside an office building nearby which we needed to move before Monday. All roads around the hotel are a construction zone and it is difficult to even get to the hotel. While moving the car, we received a $400 ticket - for going through a green light “only for TTC vehicles”. What are TTC vehicles?! No other way to get to the hotel. Another negative is that they do not have a restaurant. No breakfast. Only a lounge in the lobby. The rooms are adequate but no bottled water in the room. They made us change rooms since I had 2 days of personal, 1 day business thus 2 separate reservations. They didn’t really care if we were VIP Expedia. In summary, not worth the price and no longer a 4 star hotel
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on May 7, 2024
Dear Eleni:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. Our apologies for the room change mid-stay. We try our best to avoid these situations and we are sorry for the inconvenience this caused you. I have shared your feedback with our team to improve our service standards.Please note that we have a full service restaurant located in the lobby as well as a cafe serving breakfast daily.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Saqab

Business traveller
Liked: Cleanliness, property conditions & facilities
The atmosphere was nice
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on May 6, 2024
Dear Saqab :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Chazmond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place will love to stay again
Stayed 4 nights in Apr 2024
Response from Saurabh Mehta on May 6, 2024
Dear Chazmond:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Carmelo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Saurabh Mehta on May 3, 2024
Dear Carmelo :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay with us. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area to stay in with so many options for food and shopping close by. Hotel was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on May 6, 2024
Dear Nicole:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and comfortable hotel were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Claudia, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Great centralized location. Don’t own Toronto streets are being renovated and many get closed out. Lots of traffic
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on May 1, 2024
Dear Claudia :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding property and location were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Johann

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel had a great gym And very good food. Staff was very helpful and friendly. I was upgraded at ck in and given a free food voucher and waters.
Stayed 5 nights in Apr 2024
Response from Saurabh Mehta on May 1, 2024
Dear Johann:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent amenities to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

Havalah

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness
Nice place
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 30, 2024
Dear Havalah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Nadia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
G
Stayed 2 nights in Feb 2024
Response from Saurabh Mehta on May 1, 2024
Dear Nadia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ocxania

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on May 1, 2024
Dear Ocxania :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ehsan

Liked: Cleanliness, property conditions & facilities
Amazing place and location
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 30, 2024
Dear Ehsan:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a really great time during our stay. Every employee was nice and helpful. The bar food and drinks were good. There is direct access to the PATH. A really excellent place to stay.
Stayed 4 nights in Apr 2024
Response from Saurabh Mehta on Apr 30, 2024
Dear Joseph:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team, to our Teller's Bistro & Bar, to our convenient location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Paola

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Paola:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, lots of room as our room had a kitchen. Great amenities. Location is perfect as there’s a subway next to the property.
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Ann:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from your spacious room to our convenient location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

2/10 Terrible

Mohammed

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I have travelled the world and never have I been soo shocked of how bad a hotel could be run! To have so much history and only focus on profit is really sad! Again travelled the world and never in my life have I paid room service delivery fee! This place is a dump!
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Mohammed:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team and we will use this feedback to help us improve on our product and service standards, wherever possible. Our apologies for the inconvenience you experienced.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

James, Almonte

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were most attentive and thoughtful.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear James:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great and location was perfect for our stay.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Edward:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Love the location too. Friendly staff!
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Jessica:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Ian

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy the staff and service
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Ian:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping and dining. Secure property with key access to the elevator that goes up to rooms. Friendly staff. Clean room with small kitchenette.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Shelby:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our security, to our friendly team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Connection to the path was very convenient
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Joy :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Guia, Sammamish

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect! Walking distance to everything. The only reason why I didn’t give it a 5 star was that they didn’t even provide bottled water for guests and I asked for a later checkout and they can only give me 30 minutes beyond checkout time.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear Guia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us, especially our central location. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the bottled water, and I will be sure to share this with our staff for consideration. Late checkout is dependent on room occupancy and bookings for that day. Our apologies for the inconvenience you may have experienced. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

A Jayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the historical side. I’ve only ever stayed at the other side. Very quiet. Beautiful tall ceilings. Big windows. :)
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 29, 2024
Dear A Jayne:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites were instrumental in making your stay an enjoyable one. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Kevin Nuriel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolute loved staying at this hotel. Everything is close by there’s a lot of options around, staff was extremely friendly and so helpful!!
Stayed 7 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 26, 2024
Dear Kevin:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay! We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Our team works hard every day to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Ayotola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Feb 2024
Response from Saurabh Mehta, General Manager on Apr 25, 2024
Dear Ayotola:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am happy that our staff cared for you and made you feel at home. Our team works hard daily to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

claudia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ambience was relaxed and inviting.
Stayed 4 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 25, 2024
Dear Claudia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Tammy

Business traveller
Property is good. A lot of construction
Stayed 1 night in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Tammy:Thank you for taking the time to provide your feedback and choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard daily to provide an uncompromising level of service, and it is always rewarding to hear that our efforts have been recognized and appreciated. As we are centrally located in downtown Toronto, construction is taking place in the surrounding area, which is out of our control. We apologize for any inconvenience this may have caused. Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

6/10 Okay

dawn, lisle

Travelled with group
Liked: Cleanliness, property conditions & facilities
The place was nice, would have liked valet parking. The beds were in bad shape and small and squished up next to a wall.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 23, 2024
Dear Dawn:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am glad to hear that your overall experience was enjoyable. However, I am disappointed that the beds in your suite were unsatisfactory.We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style. I am sorry that we did not meet your expectations.I have shared your comments with the appropriate team members, and I assure you that we will use this feedback to help us improve our service standards wherever possible. Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Diane:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean.
Stayed 1 night in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Joanna:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am pleased to hear that our modern home-inspired suites made your stay enjoyable. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback, and we look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Saurabh Mehta, General Manager on Apr 24, 2024
Dear Sara:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to providing our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable and constructive feedback. We look forward to welcoming you back to One King West soon.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

John

Travelled with family
The location was good for our needs and use of the washer/dryer was helpful during our extended trip.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear John:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and comfortable room were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Friendly service.
Stayed 2 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Christopher:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel. Its position is fantastic and the staff were so lovely. It was a pleasure to spend 5 days here. Definitely recommend
Stayed 5 nights in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Anne:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a fabulous stay. Beautiful hotel with friendly staff.
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Mandy :Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our beautiful hotel to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always love staying at ONE king . Close to everything and if you are feeling adventurous the PATH is connected under the hotel and you can get everywhere without going above ground ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Michael :Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice lobby and room. Reasonable price and extremely friendly staff
Stayed 1 night in Apr 2024
Response from Saurabh Mehta on Apr 22, 2024
Dear Daniel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our comfortable rooms, to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager