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Reviews of Universal's Aventura Hotel

3.5 out of 5
Universal's Aventura Hotel
6725 Adventure Way, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1003 reviews" "
Rating 8 - Good. 175 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet, great staff
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager on May 8, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Arelli Esquivel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Arrived early and was able to leave my luggage to go enjoy the parks! Breakfast here is also very yummy.
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager on May 8, 2024
Thank you for your feedback about our resort. We are glad to see you enjoyed the available amenities. Our management team appreciates all comments that will allow us to improve for the future. Thank you again. We hope to welcome you back again soon!

4/10 Poor

Ryan, Hamilton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had researched this property before staying and thought it looked quite nice on Expedia….boy I was wrong. The hotel itself isn’t in bad condition, lobby, parking etc but the rooms are another story. When we arrived our room looked like someone had just left. Dirt on the floors, hair on the bathroom walls, it was disgusting. The cleaning staff need to be more attentive or undergo training on how hotels should be cleaned. The sheets on the bed where dated and the overall cleanliness of the rooms was just not up to par. The only thing that made our stay bearable was the awesome view of the Univeral Studios and Islands of Adventure parks and the proximity of food/shopping etc, everything else was below average. Wouldn’t stay again or recommend.
Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on May 5, 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We apologize for the inconveniences you encountered during your stay. Your comments have been shared with the appropriate departments so that they may be addressed. If you have anything further you would like to share please feel free to contact us directly and it will be our pleasure to assist you.Thank you for choosing Universal's Aventura Hotel!

10/10 Excellent

Leanne Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff are the sweetest!
Stayed 5 nights in Apr 2024
Response from Assistant Front Office Manager on May 4, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant Front Office Manager on May 3, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Haydee, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here. Everyone was so nice. Everything so convenient. Great shuttle service to Universal.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 30, 2024
Thank you for your feedback about our resort. We are glad to see you enjoyed the available amenities. Our management team appreciates all comments that will allow us to improve for the future. Thank you again. We hope to welcome you back again soon!

8/10 Good

David, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was tiny and laid out in an odd way but was clean and comfortable. Walking distance to city walk was great
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 28, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 27, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back again!
Stayed 5 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 27, 2024
Thank you for your feedback about our resort. We are glad to see you enjoyed the available amenities. Our management team appreciates all comments that will allow us to improve for the future. Thank you again. We hope to welcome you back again soon!

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property.
Stayed 7 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 27, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 25, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service , everyone was so friendly . Hotel was super clean. The food was amazing and so were the drinks . Pool was super clean.
Stayed 7 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 25, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, staff was helpful and friendly.
Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 24, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Jonathan, Queens village

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 24, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Erene

Travelled with family
Liked: Staff & service, property conditions & facilities
Attentive staff, great hotel, very good location and good resort bus service to the parks
Stayed 10 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 22, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

6/10 Okay

Lihui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall there is no stores nearby, have to order ubereat otherwise you would have to pay for extremely pricy food at hotel.
Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 21, 2024
Thank you for your review. Please accept our apologies for any inconvenience you experienced. We certainly appreciate you staying with us at Universal Orlando Resort and we do hope you consider visiting again!

10/10 Excellent

Ameera

Stayed 5 nights in Apr 2024

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast at this hotel! Beautiful rooms, and very nice and clean property!
Stayed 7 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 21, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Amina Aziz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Hotel was very clean and close to universal.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 19, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Riki Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the rooftop view of the city
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 18, 2024
Thank you for your Five out of Five Review! We are glad you enjoyed what Aventura has to offer including the spectacular views, Bar 17 Bistro, and the service from our team. Thank you again for you review and we hope to have you again soon!

10/10 Excellent

James

Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on May 7, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Rosanna Mendoza, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Ammenities are all new! Love that you can watch youtube and other streaming devices on their TV and the ipad controls everything! Very clean and new! We come home to a clean hotel room after tiring days at the park! Love the floor to ceiling view from our room and waking up to a very nice view! Bed are super comfy! I slept like a baby! Would definitely come back!
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 16, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Nathan

Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager on May 5, 2024
Thank you for taking the time to rate us! We hope to see you again.

2/10 Terrible

Vivek

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 15, 2024
Thank you for your review. Please accept our apologies for any inconvenience you experienced. We certainly appreciate you staying with us at Universal Orlando Resort and we do hope you consider visiting again!

10/10 Excellent

Jidapa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service. It is close to universal studios so you can walk or take water shuttle or take the hotel bus.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 11, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gaming area had a few broken games.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 8, 2024
Thank you for your review. Please accept our apologies for any inconvenience you experienced. We certainly appreciate you staying with us at Universal Orlando Resort and we do hope you consider visiting again!

8/10 Good

Sebastian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Needs better dining options on site
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on Apr 7, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Juan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great clean hotel with not too many kids running around which makes it a great alternative to some of the other hotels. Only thing to note is the downstairs food options close pretty early and the Starbucks closes even earlier which i thought was a big miss for people coming back from the parks. Other than that the hotel was great and clean and was perfect for a few nights stay!
Stayed 5 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 7, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

8/10 Good

Celestine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 6, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Roopali, Chalfont

Stayed 4 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 24, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Ariana, philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Room was clean and a good size.
Stayed 5 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 2, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel to stay at if you’re planning to have fun at universal Orlando
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on Mar 31, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

8/10 Good

Jason Shih Kang

Stayed 4 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 21, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

Anna Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on Mar 31, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

8/10 Good

James

Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on Apr 19, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent the girl kayla that attended us when we arrived was vey professional and helpful.
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on Mar 26, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Leydi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! All staff was great. The room was impecable. The rooftop was amazing, great music.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on Mar 26, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Convenient.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to rate us! We hope to see you again.

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, the dining options were amazing for me and my wife who eat very differently. The hotel was very clean and the staff were very friendly and helpful. The rooftop patio had a good view of the Disney fireworks at 8:30 and so did our room as we happened to be on the right side. We toured Cabana Bay, Lowes and the Hard Rock while we visited and felt we made the right decision choosing the Aventura as a child free couple. The pool was nice and quiet at the Aventura while the other hotels looked better suited for children.
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on Mar 25, 2024
Thank you for your feedback about our resort. We are glad to see you enjoyed the available amenities. Our management team appreciates all comments that will allow us to improve for the future. Thank you again. We hope to welcome you back again soon!

10/10 Excellent

Dorothy, Vero Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Mar 25, 2024
Thank you for taking the time to rate us! We hope to see you again

10/10 Excellent

Rosaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Assistant Front Office Manager on Mar 22, 2024
Thank you for taking the time to rate us! We hope to see you again

10/10 Excellent

Paola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amiable and helpful, and the room was very comfortable.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Mar 22, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Paola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and accommodations were excellent. I would stay there again.
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Mar 12, 2024
Thank you for your feedback about our resort. We are glad to see you enjoyed the available amenities. Our management team appreciates all comments that will allow us to improve for the future. Thank you again. We hope to welcome you back again soon!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on Mar 8, 2024
Thank you for taking your time to write us a review.

10/10 Excellent

matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enjoyable stay. Easy walk to boat transportation next door at sapphire falls.
Stayed 9 nights in Feb 2024
Response from Hotel Management Team on Mar 8, 2024
Thank you for taking your time to write us a review.

8/10 Good

Susan, Laconia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if doing the parks. Transportation to the parks was very convenient and definitely felt at ease. Would have liked not having to pay at the hotel as pricing for room was enough especially for families. It also didn’t have much for dining except city walk if you didn’t have access to a vehicle.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on Mar 2, 2024
Thank you for your review. Please accept our apologies for any inconvenience you experienced. We certainly appreciate you staying with us at Universal Orlando Resort and we do hope you consider visiting again!

10/10 Excellent

Olena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. Only two small things. Elevators live its own life and work on and off. There is 6 of them tho. So eventually you find the one working. And second don’t try to control volume on your tv. It’s either too loud or too quiet.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on Mar 2, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on Feb 29, 2024
Thank you for your feedback regarding your stay. We do hope you consider visiting again!

10/10 Excellent

Paulomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very frequent shuttle buses to Universal Studios and restaurants outside and inside the Universal Studios Park
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on Feb 22, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing views
Stayed 6 nights in Feb 2024
Response from Assistant Front Office Manager on Feb 20, 2024
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!